Ingenico iWL250 User Manual page 42

Card
The terminal
information
Credit Card Identification Features (more...)
1- Hologram: The hologram may be located either on
the front or the back of the card. The Visa hologram is a
three-dimensional dove that reflects light and appears
to fly when the card is moved. The MasterCard hologram
consists of two interconnecting world globes.
2- Magnetic stripe: The magnetic stripe must be smooth
and straight, with no evidence of counterfeiting.
3- Signature panel: Check if the card shows signs of
alteration. The repeated word VOID appears if the
signature panel has been erased or tampered with.
The cardholder's signature must appear on the
signature panel. Do not accept unsigned credit
cards. During transactions for which the cardholder's
signature is required, compare the signature on the
transaction record with the signature on the credit card.
4- Security code : This code can be requested when
processing a Telephone/mail purchase.
IMPORTANT
If you have doubts about a credit card, contact the Desjardins Card Services Authorization Centre immediately and
ask for a code "10". You will be prompted to answer a series of "YES-NO" questions to check whether the credit card
is authentic. You will then either receive an authorization number that will allow you to complete the transaction,
or be asked to confiscate the card. Please note that you must keep the card for the duration of the transaction. Do
not return it to the customer until you have obtained an authorization number.
Authorization Centre (open 24 hours): 514-875-8750 or 1-800-361-8120
*VISA/Fédération des caisses Desjardins du Québec, licensed user. MasterCard is a registered trademark of MasterCard International
Incorporated. Used pursuant to license. TM Trade Mark of Interac Inc. TM used under licence from American Express Company.
Tree-diagram
Initiating a
structure of
transaction
the menus
For more information about fraud prevention, please visit the following web sites:
Interac: www.interac.org
VISA Canada: www.visa.ca
Description Considerations
of menus and for hotel and
transactions rental industries
Back-up Additional
measures information
42