Incoming Call Distribution Group Features; Incoming Call Distribution Group Features-Summary - Panasonic KX-TDA100 Features Manual

1.2 Receiving Group Features
1.2.2

Incoming Call Distribution Group Features

1.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system
programming (
distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number.
Incoming calls directed to an incoming call distribution group are distributed to the member
extensions in the group using a distribution method. When a preprogrammed number of
extensions in the group are busy, the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired
to handle incoming calls. Calls to the group can be monitored by an extension assigned as a
supervisor (supervisor extension).
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
A
Group
No.
1
2
3
:
*1
:
*2 :
*3 :
*4
:
*5
:
*6 :
*7
:
*8
:
*9 Tenant number is required to determine the time mode (day/lunch/break/night) (
:
2.2.4 Time Service) and the music source (for Music on Hold) for each group.
42 Feature Guide
Incoming Call Distribution Group Member [620]). An incoming call
B
Floating Group Distribution
*1 *2
Extn. No. Name Method
290 Sales Ring
291 Engineering UCD
Incoming Call Distribution Group Floating Extension Number [622]
Incoming Call Distribution Group Name [623]
Incoming Call Distribution Group Distribution Method [624]
Maximum Number of Agents [632]
Queuing Call Capacity [628]
Queuing Hurry-up Level [629]
Overflow Time [626]
Destination for Overflow Time Expiration [625]/Destination When All Busy [627]
C D E
Queuing
Max. No. of
Hurry-up
Call
Busy
*3
Level
*5
*4 Capacity
Extensions
3 5 3
Max. 11
8
F
Overflow Destination
Overflow
...
...
*6 *7
Time Day
...
...
60 100
...
...
200
90
*8
Tenant
*9
Night No.
100 1
200
5