Panasonic KX-TDA100 Features Manual page 50

1.2 Receiving Group Features
Explanation for Queuing Time Table 01:
The call
queues.
Conditions
• If the call is transferred to the incoming call distribution group and is handled by the
Queuing Time Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
• Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by
pressing the Hurry-up button. (When the call is already ringing on any extension, the call
is not redirected.)
This feature is also known as Hurry-up Transfer.
• Hurry-up Button
A flexible button can be customised as the Hurry-up button. The number of calls queuing
before Manual Queue Redirection may be performed is programmable (
up Level [629]). The button shows the current status as follows:
Off
Red on
Rapid red flashing
Feature Guide References
1.2.2.5 Overflow Feature
1.19.2 Flexible Buttons
User Manual References
User Manual
1.8.3 Forwarding a Waiting Call (Manual Queue Redirection)
50 Feature Guide
Sequence 01
OGM 01 is sent.
Thank you for
calling Panasonic.
The department you
are calling is busy.
Please hold the line.
We will answer your
call shortly.
The call is connected to the member
extension as soon as the extension
becomes available.
Light Pattern
No queued call
At or under the assigned number for Hurry-up
Over the assigned number for Hurry-up
Queuing Time Table 01
Sequence 02 Sequence 03
Music on Hold OGM 03 is sent.
is sent for 30
We are sorry to
seconds.
keep you holding.
The department
is still busy. We
are transferring
you to the
operator.
Calls in the Waiting Queue
Sequence 04
Overflow
destination
Redirects to
answers.
the overflow
destination.
Queuing Hurry-