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Hybrid IP-PBX

User Manual

KX-TDA30/KX-TDA100/KX-TDA200
Model
Thank you for purchasing a Panasonic Hybrid IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDA30: MPR Version 2.2
KX-TDA100/KX-TDA200: MPR Version 2.0

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   Also See for Panasonic HYBRID IP-PBX KX-TDA100

   Summary of Contents for Panasonic HYBRID IP-PBX KX-TDA100

  • Page 1: User Manual

    Hybrid IP-PBX User Manual KX-TDA30/KX-TDA100/KX-TDA200 Model Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDA30: MPR Version 2.2 KX-TDA100/KX-TDA200: MPR Version 2.0...

  • Page 2: Feature Highlights

    Appendix (Page 203) Easy Operation If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

  • Page 3

    Built-in Simplified Voice Message You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone. 1.5.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (KX-TDA30 only) (Page 91) Hello, this is 204.

  • Page 4

    Proprietary Telephone is abbreviated as "PT". Single Line Telephone is abbreviated as "SLT". Portable Station is abbreviated as "PS". Proprietary Telephone with a Display is abbreviated as "Display PT". Digital Proprietary Telephone is abbreviated as "DPT". • The suffix of each model number is omitted.

  • Page 5: Important Information

    Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning. Do not use a telephone in the vicinity of a gas leak to report the leak. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as they may explode.

  • Page 6

    Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: Contact:...

  • Page 7

    Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre. •...

  • Page 8

    For Future Reference Please print, record, and retain the following information for future reference. Note The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.

  • Page 9: Table Of Contents

    Calling without Restrictions ... 46 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) ... 47 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting)... 50 Receiving Calls ... 51 1.3.1 Answering Calls... 51 1.3.2...

  • Page 10

    1.7.10 Checking the Time Service Status ... 122 1.7.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone)...123 1.7.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode)...124 1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear) ...125 Utilising the Call Centre...126...

  • Page 11

    Troubleshooting ... 204 4.1.1 Troubleshooting ... 204 Feature Number Table... 207 4.2.1 Feature Number Table ... 207 What is This Tone?... 218 4.3.1 What is This Tone? ... 218 Revision History ... 222 4.4.1 KX-TDA100/KX-TDA200 MPR Version 1.1 ... 222 4.4.2 KX-TDA100/KX-TDA200 MPR Version 2.0 ...

  • Page 12

    User Manual...

  • Page 13: Operation

    Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. User Manual...

  • Page 14: Before Operating The Telephones

    What Kind of Telephone Can Be Used? You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636 or KX-NT136. You can also use a Panasonic Portable Station (PS) such as the KX-TCA255 or KX-TD7690.

  • Page 15

    (Appendix). Display In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features.

  • Page 16

    1.1 Before Operating the Telephones Examples The displays and the illustrations shown as examples are from a telephone connected to the KX-TDA200. Restrictions Some features may be restricted at your extension under system programming. Consult your manager or dealer. Icon Descriptions The following icons show you the feature availability, notes and action to use the features.

  • Page 17: When You Use A Panasonic Proprietary Telephone

    When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple.

  • Page 18

    1.1 Before Operating the Telephones INTERCOM: INTERCOM Used to make or receive intercom calls. INT’ MONITOR: Used for hands-free dialling. You can MONITOR monitor the party's voice in hands-free mode. TRANSFER: Used to transfer a call to another party. TRANSFER User Manual Soft Buttons: Used to select the item displayed on the...

  • Page 19

    FLASH/RECALL: FLASH/ Used to disconnect the current call and RECALL make another call without hanging up. This button also functions as a CANCEL button while on-hook. VOICE CALL/MUTE: VOICE CALL Used to monitor an intercom call automatically, but it cannot be used for MUTE hands-free conversations.

  • Page 20

    1.1 Before Operating the Telephones RELEASE: RELEASE Used to disconnect the line. Programmable Feature (PF): Located on the upper part of the CO button array or on the DSS Console. (PF) Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialling button.

  • Page 21

    Used to establish a multiple party conversation. Used to disconnect the current call and make another call without hanging up. Used to access special features offered by a host PBX or a telephone company. Used to check the total call charge for your own extension.

  • Page 22

    Used to switch between the CLIP and CLIR services. Used to switch between the COLP and COLR services. Used to transfer a call using telephone company. Used to talk using the headset. Used to switch the time service mode, Automatic or Manual.

  • Page 23: How To Follow The Steps

    How to Follow the Steps An example of system operation is shown below. Calling Another Extension To call an extension (Intercom Call) PT/SLT/PS PT and SLT extension no. (DSS) Off-hook. Dial extension number or press DSS. The DSS button light shows the current status as follows: Off: The extension is idle.

  • Page 24: Connection Example

    1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. Telephone Company Batteries Computer Printer External Sensor/ External Relay Doorphone & Door Opener External Music Source Pager/ Amplifier Speaker User Manual Computer Hybrid IP-PBX KX-TDA30 KX-TDA100...

  • Page 25: Making Calls

    Making a Call to a Private Network (TIE Line Access) – Using an Account Code (Account Code Entry) Calling Another Extension To call an extension (Intercom Call) When your telephone does not access an outside line automatically PT and SLT PT/SLT/PS extension no. Off-hook.

  • Page 26: Calling An Outside Party

    1.2 Making Calls • To call using a directory, refer to "1.11.2 Using the Directories". • For quick operation If you are an operator or dial some extensions frequently, DSS buttons are useful. • Hands-free Operation You can make an intercom call and have a conversation in hands-free mode using the SP- PHONE button.

  • Page 27

    To select an idle outside line in the specified outside line group automatically (Outside Line Group Access) PT/SLT/PS PT and SLT Off-hook. Press G-CO or enter outside line group access number and then outside line group number (2 digits). To select the specified outside line PT and PT/PS (S-CO)

  • Page 28: Making A Call To A Private Network (tie Line Access)

    1.2 Making Calls Making a Call to a Private Network (TIE Line Access) You can access extensions connected to other PBXs in a private network. To call PT/SLT/PS Off-hook. Enter 7. To call with one touch PT and SLT PT/PS (NDSS) Off-hook.

  • Page 29

    Using an Account Code (Account Code Entry) You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration. PT/SLT/PS (Account) Press Account or Off-hook.

  • Page 30: Easy Dialling

    1.2 Making Calls 1.2.2 Easy Dialling This is convenient for frequently dialled phone numbers. – With a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) –...

  • Page 31

    • The number of personal speed dialling numbers available per extension (default: 10 numbers stored in locations "00" to "09") can be increased to a maximum of 100. For more details, consult your dealer. To dial PT/SLT AUTO DIAL STORE Press AUTO DIAL Off-hook.

  • Page 32

    1.2 Making Calls To a Preset Number by Going Off-hook (Hot Line) You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialling. To store a phone number PT/SLT/PS Off-hook.

  • Page 33

    Customising Your Phone • 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook. Using a Preprogrammed Number (Quick Dialling) You can make a call simply by pressing the preprogrammed number for quick dialling. For details, consult your manager or dealer.

  • Page 34: Redial

    1.2 Making Calls 1.2.3 Redial This is convenient when calling the same outside party again. – Redialling the Last Number You Dialled (Last Number Redial) Redialling the Last Number You Dialled (Last Number Redial) PT/SLT/PS REDIAL Press REDIAL or enter # . Off-hook.

  • Page 35: When The Dialled Line Is Busy Or There Is No Answer

    Monitoring Another Extension (Call Monitor) – To an Extension Refusing the Call (DND Override) Reserving a Busy Line (Automatic Callback Busy) You can set the telephone to receive callback ringing: • when a dialled extension becomes idle. • when your desired outside line that is in use by another extension becomes idle.

  • Page 36

    Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS]) You can set the telephone to receive callback ringing when a busy called party on an ISDN line becomes free. When you answer the callback ringing, the called party's telephone number is automatically dialled.

  • Page 37

    Enter 1 . • Depending on the other party's telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset.

  • Page 38

    1.2 Making Calls Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) For a caller When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back. For a called extension As a message receiver, the Message button light or Message/Ringer Lamp lets you know that a call has been received.

  • Page 39

    For a called extension To check the left message and call back PT/PS While on-hook MESSAGE Press MESSAGE Off-hook. until the desired extension appears. To call back PT/SLT/PS Off-hook. Press MESSAGE or enter To clear message waiting indications left on your extension PT/SLT/PS Enter Off-hook.

  • Page 40

    A single line telephone extension user will receive a special dial tone as message waiting notification when going off-hook. • KX-TDA100/KX-TDA200 only The message waiting lamp of a single line telephone can also let you know that you have a message in the same way as the Message button. Customising Your Phone •...

  • Page 41

    Joining an Existing Call (Executive Busy Override) The preprogrammed extension can call someone who is busy on the telephone and establish a three-party conversation. To join an intercom call PT/SLT/PS Party joining the call extension no. Off-hook. Dial extension number.

  • Page 42

    PT/PS During a conversation TRANSFER Press TRANSFER . • You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.7 Setting the Telephone According to Your Needs". User Manual TRANSFER Press TRANSFER. On-hook. To continue Talk to the other party.

  • Page 43

    Monitoring Another Extension (Call Monitor) The preprogrammed extension can monitor another extension. To monitor PT/SLT/PS extension no. Dial extension Off-hook. number . To an Extension Refusing the Call (DND Override) The preprogrammed extension can call someone who has set the DND feature. PT/SLT/PS extension no.

  • Page 44: Accessing The Isdn Service (isdn Service Access)

    PT/PS outside line Off-hook. Seize outside line. On-hook. • Availability of features depends on the ISDN service of your telephone company. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN Service button. User Manual (If all required digits are stored.)

  • Page 45: Alternating The Calling Method (alternate Calling-ring/voice)

    If the called party uses a single line telephone or portable station, Voice-calling is not available. • This feature is not available when the called party's telephone is in the Voice Call Deny mode. Customising Your Phone • 3.1.2 Settings on the Programming Mode—Alternate Receiving—Ring/Voice Select the alerting method, either ring or the other party's voice.

  • Page 46: Calling Without Restrictions

    1.2 Making Calls 1.2.7 Calling without Restrictions – Using Your Calling Privileges at Another Extension (Remote COS Access) Using Your Calling Privileges at Another Extension (Remote COS Access) You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set.

  • Page 47: To Access Another Party Directly From Outside (direct Inward System Access [disa])

    You may be able to access system features or call an outside party with your password depending on the security mode. Ask your manager for the mode assigned to your PBX. To call an extension From Outside Telephone In No Security Mode/Trunk Security Mode DISA phone no.

  • Page 48

    1.2 Making Calls To call an outside party From Outside Telephone In No Security Mode phone no. Off-hook. Dial DISA phone number. In Trunk Security Mode/All Security Mode DISA phone no. Off-hook. Dial DISA phone number. extension PIN verified code PIN...

  • Page 49

    • WARNING There is a risk that fraudulent telephone calls will be made using the Outside-to- Outside Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (Trunk Security or All Security).

  • Page 50: Setting Your Telephone From Another Extension Or Through Disa (remote Setting)

    1.2 Making Calls 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) You can set the following features on your telephone from another extension or through DISA. • Call Forwarding (FWD)/Do Not Disturb (DND) • Changing the Log-in/Log-out Status of Extensions •...

  • Page 51: Receiving Calls

    Receiving Calls 1.3.1 Answering Calls PT/SLT/PS Off-hook. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM or ICD Group button directly. ·...

  • Page 52: Answering Hands-free (hands-free Answerback)

    1.3 Receiving Calls 1.3.2 Answering Hands-free (Hands-free Answerback) You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings.

  • Page 53: Answering A Call Ringing At Another Telephone (call Pickup)

    1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) – Answering a Call from Another Telephone (Call Pickup) – Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) Answering a Call from Another Telephone (Call Pickup) You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk.

  • Page 54: Answering A Call Via An External Speaker (trunk Answer From Any Station [tafas])

    1.3 Receiving Calls 1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension. Through an external speaker <For users of KX-TDA100/KX-TDA200>...

  • Page 55: Using The Answer/release Button

    1.3.5 Using the ANSWER/RELEASE Button The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call.

  • Page 56

    1.3 Receiving Calls To transfer an outside call to an extension with a one-touch operation During a conversation (DSS) Press DSS . The other party is placed on hold and the destination extension is called immediately. To end a conversation During a conversation RELEASE Press RELEASE.

  • Page 57: Identifying Malicious Calling Parties (malicious Call Identification [mcid])

    Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up. You will receive the information on the malicious call later on.

  • Page 58: During A Conversation

    1.4 During a Conversation During a Conversation 1.4.1 Transferring a Call (Call Transfer) – Transferring to an Extension on the PBX – Transferring to an Outside Party Using the PBX Service – Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) •...

  • Page 59: Transferring To An Outside Party Using The Pbx Service

    To transfer with one touch (One-touch Transfer) PT/PS During a conversation (DSS) Press DSS . Talk. You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded. • Even if the transferred party does not answer, you can go on-hook. Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature.

  • Page 60

    1.4 During a Conversation • Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period. • To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, ICD Group or INTERCOM button, or the hookswitch.

  • Page 61

    • To retrieve the held call, press the TRANSFER button, Recall/hookswitch. • Even if you go on-hook while transferring a call, it is transferred. • After the call is transferred, the line becomes idle. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button.

  • Page 62: Holding A Call

    1.4 During a Conversation 1.4.2 Holding a Call – Holding – Holding in a System Parking Zone (Call Park) • If a call is not retrieved within a specified time, you will hear an alarm as a reminder. And, if an outside call is not answered within a specified time, it is automatically disconnected. Holding There are two types of hold.

  • Page 63

    To retrieve a call (Call Hold Retrieve) PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) INTERCOM Off-hook. Press flashing CO or INTERCOM, or enter To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) Press CO, or enter Off-hook.

  • Page 64

    1.4 During a Conversation • For simple operation, you can automatically hold a call by pressing another CO, ICD Group or INTERCOM button, only if preprogrammed (Automatic Call Hold). Consult your dealer. Holding in a System Parking Zone (Call Park) You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call.

  • Page 65

    To retrieve (Call Park Retrieve) PT/PS (Call Park) Press a flashing Call Park . PT/SLT/PS 52 . Off-hook. Enter • If a call is parked automatically, confirm the parking zone number on the display. • If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number.

  • Page 66: Talking To Two Parties Alternately (call Splitting)

    1.4 During a Conversation 1.4.3 Talking to Two Parties Alternately (Call Splitting) When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately). To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation TRANSFER...

  • Page 67

    To leave the conversation and then let the two parties talk PT/PS During a conversation TRANSFER C.Tone Press TRANSFER . Press DSS or dial the other party's extension number . During a conversation extension no. C.Tone Press Recall/ Dial the other party's hookswitch .

  • Page 68: Answering Call Waiting

    – Answering Call Waiting in the PBX – Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting. You must activate this feature to use it.

  • Page 69

    After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call. 2.1 To disconnect the second call and then talk to the original party PT/PS During a conversation On-hook. Off-hook.

  • Page 70

    On-hook. • Depending on your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.

  • Page 71: Answering Call Waiting From The Telephone Company

    Answering Call Waiting from the Telephone Company This is an optional telephone company service. You can receive a call waiting tone and the caller's information. For details, consult your telephone company. PT/PS While hearing a tone FLASH/ RECALL (EFA) Press FLASH/RECALL or EFA .

  • Page 72: Multiple Party Conversation

    1.4 During a Conversation 1.4.5 Multiple Party Conversation – Adding Other Parties during a Conversation (Conference) – Leaving a Conference (Unattended Conference) – Leaving a Conference (Leaving Three-party Conference) – Letting a Third Party Join Your Call (Privacy Release) – Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—...

  • Page 73

    During a conversation desired phone no. Press Recall/ Dial desired hookswitch . phone number . Seize outside line before dialling outside phone number. Talk with multiple parties. To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS While hearing a call waiting tone...

  • Page 74

    1.4 During a Conversation To add four or more parties to a conference PT/PS During a conversation CONF Press CONF . Dial desired phone number . Seize outside line before dialling outside phone number. To add an outside party on hold to a conference PT/PS During a 3- to 7-party conference CONF...

  • Page 75

    The other party will be put on hold. • * In this case, the FLASH/RECALL button on a proprietary telephone must be in Flash/Recall mode. For information about setting the mode of your FLASH/RECALL button, consult your dealer.

  • Page 76

    1.4 During a Conversation To return while others are talking (CO) INTERCOM Press flashing green CO or INTERCOM . To complete a conversation PT/SLT/PS During a conversation On-hook. • Time limit Both parties will hear an alarm tone before a specified timeout. The originating extension user will hear an alarm tone before timeout.

  • Page 77

    During a three-party conference Press Recall/hookswitch . To complete a conversation PT/SLT/PS During a conversation On-hook. • To leave a conference call involving an outside party or parties and have the conference continue, it is necessary to enable your extension to transfer calls to outside lines through COS programming.

  • Page 78

    1.4 During a Conversation Letting a Third Party Join Your Call (Privacy Release) You can let a third party join your current outside call and establish a three-party conversation. You can also leave the conversation and then let the two other parties talk. To let a third party join your conversation and establish a three-party conversation PT/PS Your extension (on the outside call)

  • Page 79

    Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) PT/PS During a conversation desired phone no. (ISDN-Hold) Dial desired phone Press ISDN-Hold . number . Seize outside line before dialling outside phone number. PT/PS During a conversation TRANSFER C.Tone...

  • Page 80

    1.4 During a Conversation During a conversation C.Tone Enter Press Recall/ hookswitch . C.Tone Enter 3 . Talk with multiple parties. To complete a conversation PT/SLT/PS During a conversation On-hook. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button. User Manual desired phone no.

  • Page 81: Mute

    1.4.6 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel During a conversation AUTO ANS MUTE VOICE CALL MUTE...

  • Page 82: Letting Other People Listen To The Conversation (off-hook Monitor)

    Decrease the volume. – If the other party reports that your voice echoes: Use the telephone in a room that has curtains, carpeting or both. – If parts of the conversation cannot be heard: If you and the other party speak at the same time, parts of your conversation may be lost.

  • Page 83: Using The Headset (headset Operation)

    1.4.8 Using the Headset (Headset Operation) You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection. To talk using the headset SP-PHONE Press SP-PHONE .

  • Page 84

    1.4 During a Conversation Customising Your Phone • 3.1.2 Settings on the Programming Mode—Headset Operation Select the equipment to use. • 3.1.3 Customising the Buttons Create or edit a Headset button. User Manual...

  • Page 85: Before Leaving Your Desk

    You can set the floating extension number of a voice mail group or the SVM card as a forward destination. • You can set your mobile telephone as the forward destination. The voice mail can be used to receive calls if you are unable to answer. •...

  • Page 86

    Enter your extension number . • When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the FWD/DND button (fixed button) instead of " 710". User Manual Both Calls Outside Calls Intercom Calls 71 .

  • Page 87

    To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS Enter Off-hook. To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group) ICD Group: Incoming Call Distribution Group PT/SLT/PS Off-hook. Enter destination extension no. outside outside line phone no. access no.

  • Page 88

    1.5 Before Leaving Your Desk • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure. When in the FWD/DND Cycle Switch Mode: Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below: When in the FWD/DND Setting Mode:...

  • Page 89

    Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service. – Unconditional (Call Forwarding Unconditional [CFU]) – When your extension is busy (Call Forwarding Busy [CFB]) –...

  • Page 90

    1.5 Before Leaving Your Desk To confirm the condition PT/PS Off-hook. Enter Enter 1. Enter #. User Manual outside line no. 7 5. Enter outside line number. The display shows the selected type. C.Tone your MSN Enter your multiple Enter #. subscriber number (MSN).

  • Page 91: Using Voice Messaging (built-in Simplified Voice Message [svm]) (kx-tda30 Only)

    Leaving Voice Messages – Listening to Voice Messages Left by Callers – Accessing Your Message Box from an Outside Telephone – Accessing the Message Box of Another Extension from Your Extension • You may hear a busy tone when trying to access your message box if too many other users are already accessing their message boxes.

  • Page 92

    1.5 Before Leaving Your Desk To play back PT/SLT/PS Off-hook. Enter To clear PT/SLT/PS Off-hook. User Manual C.Tone To clear 38 . Enter 2 . Enter 0 . Enter 38 . Enter 0 . The greeting message is played back. To rerecord On-hook.

  • Page 93: Recording A Greeting Message For Each Time Mode

    Recording a Greeting Message for Each Time Mode In addition to a normal greeting message, you can record a specific greeting message for each time mode (day/lunch/break/night). To record PT/SLT/PS Off-hook. 38 . Enter AUTO DIAL Record Press STORE message. or enter 1 .

  • Page 94: Redirecting Your Calls To Your Message Box

    1.5 Before Leaving Your Desk To clear PT/SLT/PS Off-hook. Enter 0 . • If both the greeting message for a certain time mode and the normal greeting message have been recorded, callers will hear the greeting message for that time mode. However, if no greeting message has been recorded for a certain time mode, the normal greeting message will be played instead.

  • Page 95: Leaving Voice Messages

    • The default floating extension numbers are 591 for SVM card 1, and 592 for SVM card 2. Leaving Voice Messages If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message.

  • Page 96: Listening To Voice Messages Left By Callers

    1.5 Before Leaving Your Desk Listening to Voice Messages Left by Callers When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The SVM Log can be viewed using the display of a PT or PS by pressing the Message button. To listen to voice messages PT/PS While on-hook...

  • Page 97

    (Display Lock). Refer to "3.1.2 Settings on the Programming Mode". • If your telephone has a Message for Another Extension button, you can access the message box of another extension and listen to voice messages for that extension. •...

  • Page 98

    1.5 Before Leaving Your Desk To listen to voice messages while your display is locked PT/SLT/PS PIN: Personal Identification Number Off-hook. Enter Enter • When you press the Message button while on-hook to play back voice messages, Display Lock is temporarily deactivated. To clear voice messages PT/PS While on-hook...

  • Page 99: Accessing Your Message Box From An Outside Telephone

    " ". • When accessing your message box from an outside telephone, you cannot call back callers who have left voice messages, by pressing 4 while hearing the voice message. To listen to voice messages left in the message box of another extension...

  • Page 100

    1.5 Before Leaving Your Desk Accessing the Message Box of Another Extension from Your Extension You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below: PT/SLT/PS PIN: Personal Identification Number Off-hook.

  • Page 101: Showing A Message On The Caller's Telephone Display (absent Message)

    Showing a Message on the Caller's Telephone Display (Absent Message) You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.

  • Page 102

    1.5 Before Leaving Your Desk • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or • The default messages can be changed. Consult your dealer. •...

  • Page 103: Preventing Other People From Using Your Telephone (extension Dial Lock)

    1.5.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) You can lock your extension so that other users cannot make inappropriate outside calls. This feature is also known as Electronic Station Lockout. To lock PT/SLT/PS Enter Off-hook. To unlock...

  • Page 104

    1.5 Before Leaving Your Desk • After you make an outside call, Extension Dial Lock is automatically activated again. User Manual...

  • Page 105: Making/answering An Announcement

    Making/Answering an Announcement 1.6.1 Paging – Group Paging – Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS Enter Off-hook.

  • Page 106

    1.6 Making/Answering an Announcement • After you go on-hook, the caller can talk to the person who answers the page. User Manual...

  • Page 107: Answering/denying A Paging Announcement

    The following are extensions that cannot receive a paging announcement: – Portable station – Single line telephone – Proprietary telephone that is ringing or busy – Proprietary telephone in Paging Deny mode – Proprietary telephone in DND mode • Even if the announcement is not paging your extension, you can answer it, if it is paging your group.

  • Page 108: Making An Announcement And Having A Multiple Party Conversation (broadcasting)

    Called parties can listen to the announcement simply by going off-hook. They can send a notification tone if they want to join the conversation. To make/answer a broadcasting call Caller Enter Off-hook. Any Telephone Called Party For a caller To make a conversation with a specific party During an announcement (DSS) Press DSS.

  • Page 109

    To make a conversation with a party in the group's preassigned order During an announcement CONF Press CONF. To end a conversation with a specific party During a conversation To end a conversation with a specific party (DSS) Press DSS. To end a conversation with the party who joined the conversation last TRANSFER...

  • Page 110

    1.6 Making/Answering an Announcement For a called extension To send a notification tone to the caller and join a conversation PT/SLT/PS Called Party During an announcement (DSS) Press DSS corresponding to the caller. Press Recall/ hookswitch. Caller During an announcement •...

  • Page 111: Setting The Telephone According To Your Needs

    Setting the Alarm (Timed Reminder) You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call. The alarm can occur either once or daily (every day until cancelled) at a preset time. When you go off-hook to answer, you will hear a special dial tone or prerecorded message.

  • Page 112

    1.7 Setting the Telephone According to Your Needs To confirm TRANSFER Press TRANSFER several times. • You can also confirm the Timed Reminder by using the soft button. • The alarm keeps ringing for preprogrammed seconds. • If you receive an incoming call during ringback, the ringing starts after the ringback stops.

  • Page 113: Refusing Incoming Calls (do Not Disturb [dnd])

    Off-hook. Enter 71 . • When using a proprietary telephone, you can set or cancel Do Not Disturb by pressing the FWD/DND button (fixed button) instead of " 710". • The FWD/DND button light shows the current status as follows: Off: Both features are not set.

  • Page 114

    1.7 Setting the Telephone According to Your Needs • When intercom calls are set to be handled differently from outside calls (DND set/cancel), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND— Intercom calls, because: the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed button]) will indicate the setting for either outside calls or intercoms calls, but not both.

  • Page 115: Receiving Call Waiting (call Waiting/off-hook Call Announcement [ohca]/whisper Ohca)

    Enter 731 . Enter 0 to 3 as you desire. Enter 732 . Enter 0 or 1 . 1.7 Setting the Telephone According to Your Needs No call Tone C.Tone OHCA On-hook. Whisper OHCA No tone C.Tone...

  • Page 116: Displaying Your Telephone Number On The Called Party And Caller's Telephone (calling/connected Line Identification Presentation [clip/colp])

    COLP: When receiving an outside call, you can present your preprogrammed telephone number to the calling party. You can select the telephone number sent, either the number of the line used or the number assigned to your extension. If you select "Public", the calling/called party sees the number of the line used (subscriber's number).

  • Page 117: Preventing Your Telephone Number Being Displayed On The Caller's Telephone (connected Line Identification Restriction [colr])

    1.7.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected Line Identification Restriction [COLR]) When receiving an outside call, you can select whether the caller can see your telephone number or not. To show/prevent PT/SLT/PS Off-hook. Enter •...

  • Page 118: Preventing Your Number Being Displayed On The Called Party's Telephone (calling Line Identification Restriction [clir])

    1.7 Setting the Telephone According to Your Needs 1.7.6 Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line Identification Restriction [CLIR]) When making an outside call, you can select whether the called party can see your telephone number or not. To show/prevent PT/SLT/PS Off-hook.

  • Page 119: Preventing Other People From Joining Your Conversation (executive Busy Override Deny)

    (Executive Busy Override Deny) PT/SLT/PS Off-hook. • Some extensions may be prohibited from performing this feature. Enter 733 . Enter 1 to prevent or 0 to allow. 1.7 Setting the Telephone According to Your Needs Prevent C.Tone Allow On-hook. User Manual...

  • Page 120: Turning On The Background Music (bgm)

    1.7.8 Turning on the Background Music (BGM) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, must be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.

  • Page 121: Protecting Your Line Against Notification Tones (data Line Security)

    Set this feature if your extension has a data communication device, such as a computer or fax machine connected to ensure secure data transmission. To set/cancel PT/SLT/PS Off-hook. Enter 730 . Enter 1 to set or 0 to cancel. 1.7 Setting the Telephone According to Your Needs C.Tone Cancel On-hook. User Manual...

  • Page 122: 1.7.10 Checking The Time Service Status

    1.7 Setting the Telephone According to Your Needs 1.7.10 Checking the Time Service Status You can check the current status of the Time Service on the display. While on-hook TRANSFER (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break).

  • Page 123: Setting The Parallelled Telephone To Ring (parallelled Telephone)

    Off-hook. Enter • Even if "No ring" is selected, calls can be made and answered on the single line telephone by lifting the handset. • If you go off-hook while your parallelled telephone is in use, the call will switch over to you.

  • Page 124: Using Your Ps In Parallel With A Wired Telephone (wireless Xdp Parallel Mode)

    Enter Press TALK . • Some wired telephones are prohibited from using this feature. • If you go off-hook while your parallelled telephone is in use, the call will switch over to you. User Manual Enter 1 . 48 .

  • Page 125: Clearing Features Set At Your Extension (extension Feature Clear)

    After performing Extension Feature Clear, the setting of Call Waiting becomes "Enable (Tone)". In this case, dial tone 2 will be heard when you go off-hook. Features C.Tone 790 . On-hook. Enter 1.7 Setting the Telephone According to Your Needs Default Setting Allow Allow Cleared Disable (No call) Disable (No tone) Allow The telephone in parallel rings.

  • Page 126: Utilising The Call Centre

    1.8 Utilising the Call Centre Utilising the Call Centre 1.8.1 Leaving an Incoming Call Distribution Group (Log-in/Log- out, Wrap-up) You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension.

  • Page 127

    ICD Group: Incoming Call Distribution Group PT/PS While on-hook (Log-in/Log-out) Enter ICD Group extension number Press Log-in/Log-out . PT/PS While on-hook (Log-in/Log-out of a specified group) Press Log-in/Log-out of a specified group . To enter/leave the Not Ready mode PT/SLT/PS Off-hook.

  • Page 128

    1.8 Utilising the Call Centre • * The status will be as follows: Ready Not Ready Not Ready Wrap-up • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode •...

  • Page 129: Monitoring And Controlling The Call Status Of An Incoming Call Distribution Group (incoming Call Distribution Group Monitor)

    1.8.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) – Monitoring the Status of Waiting Calls – Monitoring and Changing the Log-in/Log-out Status of Extensions The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group.

  • Page 130

    1.8 Utilising the Call Centre To monitor ICD Group: Incoming Call Distribution Group Display PT Off-hook. Enter To clear Call Log History Display PT Press " LOG ". Press " CLEAR ". • The accumulated data is cleared. "****" shows if the number to be displayed exceeds the maximum displayable digits. Monitoring and Changing the Log-in/Log-out Status of Extensions The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group members by the DSS button light.

  • Page 131

    1.8 Utilising the Call Centre To change the Log-in /Log-out mode Display PT (DSS) Press desired DSS . • The DSS button light shows the current status as follows: Off: The extension is not in the group. Green on: Log-in (Ready) mode Flashing green: Log-in (Not Ready) mode Red on: Log-out mode User Manual...

  • Page 132: Forwarding A Waiting Call (manual Queue Redirection)

    1.8 Utilising the Call Centre 1.8.3 Forwarding a Waiting Call (Manual Queue Redirection) When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.

  • Page 133: Using User-supplied Equipment

    Using User-supplied Equipment 1.9.1 If a Doorphone/Door Opener is Connected You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. –...

  • Page 134

    1.9 Using User-supplied Equipment Opening a Door (Door Open) Some extensions may be prohibited from using this feature. From a specified extension PT/SLT/PS Enter Off-hook. From any extension while talking to the doorphone PT/SLT/PS C.Tone Enter 5 . • The door open will be triggered for a specified time period. User Manual doorphone no.

  • Page 135: If An External Relay Is Connected

    1.9 Using User-supplied Equipment 1.9.2 If an External Relay is Connected Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX. To switch on the relay PT/SLT/PS relay no. C.Tone Enter 56 . Enter relay number On-hook. Off-hook.

  • Page 136: If An External Sensor Is Connected

    1.9 Using User-supplied Equipment 1.9.3 If an External Sensor is Connected Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX. To answer a sensor call PT/SLT/PS D.Tone Off-hook. • If you do not answer a sensor call within a specified time period, the sensor call will stop. User Manual On-hook.

  • Page 137: If A Host Pbx Is Connected

    Accessing External Services (External Feature Access [EFA]) Accessing External Services (External Feature Access [EFA]) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call. <Example> To hold the current call and then talk to the new party...

  • Page 138: If A Voice Processing System Is Connected

    (Intercom Calls/Outside Calls/Both Calls) that are forwarded. If your telephone has a Message button, the Message light turns on when a message is left in your mailbox. You will hear an indication tone* when going off-hook, regardless of whether or not your telephone has a Message button.

  • Page 139

    To transfer a call to a mailbox PT/PS During a conversation (Voice Mail Transfer) Press Voice Mail Press DSS or dial desired extension number . Transfer . To listen to messages PT/SLT/PS voice mail floating Off-hook. Press MESSAGE or enter voice mail floating extension number .

  • Page 140

    There are two methods available (Default: Hands-free mode). Hands-free mode: You can monitor the message automatically, live through the telephone speaker. Private mode: You will hear an alarm tone while the caller is leaving a message.

  • Page 141: Private Mode

    • The manager extension can clear an extension PIN. • This feature is available for a single line telephone if it is connected to a proprietary telephone in parallel. (Private mode only) To answer the call while monitoring, press Recall/hookswitch.

  • Page 142: Recording A Conversation

    1.9 Using User-supplied Equipment Recording a Conversation You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox (Two-way Record) PT/PS During a conversation (Two-way Record) Press Two-way Record .

  • Page 143

    • Note: When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch Two-way Transfer button.

  • Page 144: 1.10 After Moving To A New Location In The Office

    1.10 After Moving to a New Location in the Office 1.10 After Moving to a New Location in the Office 1.10.1 Using the Same Settings as Your Previous Extension (Walking Extension) You can use the same features assigned on your previous extension even if you move to another extension in the office.

  • Page 145: 1.11 Using A Display Proprietary Telephone

    A preprogrammed number of calls can be logged per extension. When the call log is full and other call arrives, the oldest call is deleted. You can modify the logged telephone number. When the Call Log button light turns on, there is a call which you did not answer.

  • Page 146

    1.11 Using a Display Proprietary Telephone To clear the log information Display PT While confirming the log information (Call Log) Press Call Log , or Up or Down until desired party appears. To call Display PT While confirming the log information...

  • Page 147

    • * System programming is required for this operation. Consult your dealer. • This operation is available only for digital proprietary telephones with a display. 1.11 Using a Display Proprietary Telephone Off-hook. Off-hook. User Manual...

  • Page 148

    1.11 Using a Display Proprietary Telephone To store the caller's information in personal speed dialling Display PT When the desired party is displayed AUTO DIAL STORE Press STORE . • You can lock your call log display by using an extension PIN (Personal Identification Number), so that you can prohibit access to your logged information (Display Lock).

  • Page 149: 1.11.2 Using The Directories

    • The System Speed Dialling Directory can be displayed simply by pressing the AUTO DIAL/ STORE button while on-hook. To make an intercom call using Extension Number Directory when your telephone accesses an outside line automatically T7600 While on-hook...

  • Page 150: Storing Names And Numbers

    While on-hook phone no. Enter phone number (max. 32 digits). • Telephone numbers and names displayed are stored using the first spare Personal Speed Dialling memory available. • For a PS user, refer to "Operating Instructions" for PS. • For more details, refer to "To store the names and numbers in personal speed dialling" in "3.1.2 Settings on the Programming Mode".

  • Page 151: Entering Characters

    1.11 Using a Display Proprietary Telephone Entering Characters You can enter the following characters. The tables show you the characters available for each button. Table 1 or Table 2 can be programmed. Table 1 (Standard mode) User Manual...

  • Page 152

    1.11 Using a Display Proprietary Telephone Table 2 (Option mode) User Manual...

  • Page 153

    1.11 Using a Display Proprietary Telephone Table 2 (Option mode for CE model) User Manual...

  • Page 154

    1.11 Using a Display Proprietary Telephone Table 2 (Option mode for GR model) User Manual...

  • Page 155

    1.11 Using a Display Proprietary Telephone Table 2 (Option mode for RU model) User Manual...

  • Page 156: Accessing System Features (system Feature Access)

    Press Up or Down until the feature appears. 1.2.4 When the Dialled Line is Busy or There is No Answer 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) 1.9.1 If a Doorphone/Door Opener is Connected...

  • Page 157: Manager Operation

    Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX. User Manual...

  • Page 158: Control Features

    2.1 Control Features Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. – Changing the Settings of Other Extensions Changing the Settings of Other Extensions To lock/unlock other extensions (Remote Extension Dial Lock) This feature is also known as Remote Station Lock Control. PT/SLT/PS Off-hook.

  • Page 159: Time Service Mode Control

    2.1.2 Time Service Mode Control The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or Night). There are two methods (Automatic or Manual) of changing the time modes. Automatic: enables the time mode for each day of the week to change automatically. You may also change it manually.

  • Page 160

    2.1 Control Features • Besides the time mode, there is Holiday mode. It can change mode once on a specified date. • The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing green: Break mode Red on: Night mode Flashing red: Holiday mode...

  • Page 161: Restriction Level Control (dial Tone Transfer)

    2.1.3 Restriction Level Control (Dial Tone Transfer) The manager extension can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction/ C.Tone Call Barring) Press Toll Restriction/ Call Barring. The extension can hear the dial tone and then make a call.

  • Page 162: Turning On The External Background Music (bgm)

    2.1 Control Features 2.1.4 Turning on the External Background Music (BGM) The manager extension can select and broadcast background music in the office through external speakers. To select and start/stop the background music <For users of KX-TDA100/KX-TDA200> PT/SLT/PS Enter Off-hook. <For users of KX-TDA30>...

  • Page 163: Recording Outgoing Messages (ogm)

    2.1.5 Recording Outgoing Messages (OGM) The manager extension can record three kinds of greeting messages (OGM) as follows: DISA message: Used to greet and guide callers so that they access extension group or outside party without operator assistance. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group.

  • Page 164

    2.1 Control Features To record from an external BGM (MOH) port <For users of KX-TDA100/KX-TDA200> Off-hook. Enter You hear the message. The message is played back. <For users of KX-TDA30> Off-hook. Enter You hear the message. The message is played back. User Manual BGM port 36 .

  • Page 165

    To clear the message 36 . Enter Off-hook. • Record voice messages only; avoid the recording of music. • The default of OGM floating extension numbers is 5xx (xx: two-digit number of message). OGM floating extension no. Enter OGM floating Enter 0 .

  • Page 166: Allowing Users To Seize An Unavailable Outside Line (trunk Busy Out)

    2.1 Control Features 2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) When a problem is found on a certain outside line, the PBX automatically makes it unavailable for use temporarily. The manager can manually enable the outside line and allow users to use it again. To re-enable an outside line PT/SLT/PS Enter...

  • Page 167: Using The Telephones In A Hotel-type Environment (hospitality Features)

    While in Room Status Control mode, the hotel operator extension is considered to be busy. • While in Room Status Control mode, the display, INTERCOM button, and flexible buttons do not operate for other telephone features. • Some of the operations in this section require system programming. Consult your dealer.

  • Page 168

    2.1 Control Features Check-out The hotel operator can change the room status of extensions to check-out by using the Check-out button assigned on his extension. Depending on the setting of the PBX, the hotel operator can do the following: • Record/edit charges for Minibar/Others •...

  • Page 169

    To record/edit room charges and check out a room with/without printing an invoice Display PT While on-hook extension no. (Check-out) Press Check-out . Dial extension number and then press "ENTER", or press desired DSS . other charges Enter other charges . EXIT (Check-out) Press "...

  • Page 170

    **************************************** **************************************** Check in Check out : 03.JAN.00 07:03AM Room 01/01/00 06:52PM 02/01/00 06:07PM 02/01/00 07:30PM 02/01/00 08:45PM Telephone Minibar Others Total Sheet : 002 ======= Hotel TDAPBX ======= Tel: +41 3 12 34 56 78 E-Mail: 12345678 hoteltdapbx.ch •...

  • Page 171

    Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) The hotel operator can remotely set/cancel a Timed Reminder to a room extension. He can also confirm the current setting. To set Display PT Off-hook. Enter hour/minute 12 H: hour/minute 24 H: Enter hour (01-12) and minute (00-59) and then...

  • Page 172: Recording Room Information Using A Room Extension

    2.1 Control Features • Timed Reminder can also be set from the room extension. (For information about setting Timed Reminder, refer to "1.7.1 Setting the Alarm (Timed Reminder)".) The most recent setting will be valid no matter which extension made the setting. •...

  • Page 173: Releasing Network Direct Station Selection (ndss) Monitor

    2.1.8 Releasing Network Direct Station Selection (NDSS) Monitor NDSS buttons can be customised on any extension connected to your PBX. An NDSS button allows an extension user to monitor another extension connected to another PBX in a private network. The NDSS button light shows the current status of the monitored extension in the same way as a DSS button.

  • Page 174

    2.1 Control Features User Manual...

  • Page 175: Customising Your Phone & System

    Section 3 Customising Your Phone & System This chapter shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. User Manual...

  • Page 176: Customising Your Phone (personal Programming)

    Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise your telephone features. For example, you can change the initial settings or button features according to your needs. – Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number]) •...

  • Page 177

    On-hook. • WARNING There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN). The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Keeping your PIN secret.

  • Page 178: Settings On The Programming Mode

    3.1 Customising Your Phone (Personal Programming) 3.1.2 Settings on the Programming Mode You can programme features using the programming mode. – Setting Features – Clearing Features • To exit at any time, lift the handset. • To enter the programming mode when using a PS, refer to "Operating Instructions" for PS. Setting Features The default settings are shown in bold letters.

  • Page 179

    Would you like to dial a preset number simply by going off- hook? Should you prevent your number being displayed on the called party's telephone? (Calling Line Identification Restriction [CLIR]) Which number should be displayed on the called and calling party's telephone?

  • Page 180

    (Preferred Line Assignment— Incoming) How do you prefer to receive an intercom call? (Alternate Receiving—Ring/ Voice)* Should the single line telephone in parallel ring? (Parallelled Telephone)* User Manual Programming Input CO button no. (01-36)* (CO) INTERCOM CO button no.

  • Page 181

    Input message no. (1-8) message (max. 16 characters) Selection & Parameter No—Disable Yes—Enable You can monitor the message through the telephone speaker. (Hands-free mode) Only an alarm tone is heard. (Private mode) No—Stop recording Yes—Keep recording No (No tone) Yes (Tone)

  • Page 182

    3.1 Customising Your Phone (Personal Programming) Item Where are your incoming calls forwarded or refused? (Call Forwarding [FWD])/Do Not Disturb [DND]) To set the timer for "No Answer" and "Busy/No Answer" (FWD N/A Timer) Should you prohibit other people from picking up your calls? (Call Pickup Deny) Do you use the headset?

  • Page 183

    Item Do you want background music through your telephone speaker while on-hook? (Background Music [BGM])* Would you like to set your extension PIN or change a stored extension PIN to new one? (Extension PIN [Personal Identification Number]) To prevent other people from...

  • Page 184

    3.1 Customising Your Phone (Personal Programming) : CO button numbers (25-36) are available only when the Add-on Key Module is set up to your telephone. : Not available for the KX-T7665 : Only available for certain digital proprietary telephones. Consult your dealer.

  • Page 185

    To edit the names and numbers of personal speed dialling PROGRAM PAUSE Press PROGRAM Enter 10 and then press ENTER . or PAUSE . Or press STORE . To erase a number or character Press Left or Right to select a desired part. To insert a number or character Press Left or Right to select a desired part.

  • Page 186: Clearing Features

    Calling Line Identification Restriction [CLIR] Calling/Connected Line Identification Presentation [CLIP/COLP] Preferred Line Assignment—Outgoing Preferred Line Assignment—Incoming Alternate Receiving—Ring/Voice Parallelled Telephone Forced Answerback Selection Live Call Screening Mode Set LCS Mode Set [After Answering] Call Waiting Selection—Intercom/Outside Calls Call Waiting Tone Type Selection...

  • Page 187

    To set PROGRAM PAUSE Press PROGRAM Enter ## . or PAUSE . • If you do not desire that the Call Waiting, FWD/DND or Hot Line to be cleared by this feature, please ask your dealer. 3.1 Customising Your Phone (Personal Programming) AUTO DIAL AUTO DIAL STORE...

  • Page 188: Customising The Buttons

    You can change the flexible CO buttons/DSS buttons, and programmable feature (PF) buttons on PTs, DSS Consoles, Add-on Key Modules, and PSs to the following feature buttons. For example, if your telephone has more CO buttons than available outside lines, you may change unused CO buttons to one-touch buttons.

  • Page 189

    Buttons Group FWD—Both calls Group FWD—Outside calls Group FWD—Intercom calls Account Conference Terminate External Feature Access (EFA) Charge Reference Call Park Call Park (Automatic Park Zone) Call Log* Call Log for ICD Group* Log-in/Log-out Log-in/Log-out of a specified group Log-in/Log-out for all groups Hurry-up Wrap-up System Alarm*...

  • Page 190

    3.1 Customising Your Phone (Personal Programming) Buttons Release* Toll Restriction/Call Barring ISDN Service* Calling Line Identification Restriction (CLIR) Connected Line Identification Restriction (COLR) ISDN-Hold Headset* Time Service Switching Mode (Automatic/Manual) Network Direct Station Selection (NDSS)* Check-in* Check-out* Two-way Record* Two-way Transfer* One-touch Two-way Transfer* Live Call Screening (LCS)* Voice Mail Transfer*...

  • Page 191

    • 0: Day/Night/Lunch/Break, 1: Day/Night/Break, 2: Day/Night/Lunch, 3: Day/Night • Availability of this button depends on the ISDN service of your telephone company. Refer to "1.2.5 Accessing the ISDN Service (ISDN Service Access)". • This button is not available for the KX-T7665.

  • Page 192

    3.1 Customising Your Phone (Personal Programming) • * Available tone types vary depending on the telephone you are using: • KX-T7600 series (except KX-T7665): Tone types "01" to "30" are available. • KX-T7665: Only tone types "01" to "08" are available.

  • Page 193: Manager Programming

    Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) Conditions The programming extension must be idle, on-hook and holding no calls.

  • Page 194: Manager Programming

    3.2 Manager Programming 3.2.2 Manager Programming Changing Call Charges and Extension Control To enter the programming mode PROGRAM PAUSE Press PROGRAM Enter or PAUSE . Item Changing the manager password. Viewing extension call charges. Clearing extension call charges. Setting the budget for extension call charges.

  • Page 195

    Setting the verified code PIN. • WARNING There is a risk that fraudulent telephone calls will be made if a third party discovers your password (verified code PIN). The cost of such calls will be billed to the owner/renter of the PBX.

  • Page 196: Customising Your System (system Programming)

    Extension number and name [003]/[004] Available Extension The extension allowed through COS programming Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) System Password To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234) Conditions The programming extension must be idle, on-hook and holding no calls.

  • Page 197

    3.3 Customising Your System (System Programming) Icon Descriptions Fixed Buttons Function T7600/NT136 T7200/T7400/T7500 REDIAL PREVIOUS (PREV) NEXT SP-PHONE FWD/DND CONF AUTO DIAL STORE (ENTER) STORE None Back to Previous Menu (CANCEL) SHIFT SHIFT SHIFT PROGRAM PAUSE PROGRAM HOLD AUTO ANS SELECT MESSAGE MUTE...

  • Page 198

    3.3 Customising Your System (System Programming) Procedure The basic steps are shown below. Entering the programming mode PROGRAM PAUSE Press PROGRAM or PAUSE . Programming You can enter each programme number (3 digits). • To exit the programming mode at any time, lift the handset. Exiting the mode PROGRAM PAUSE...

  • Page 199: System Programming

    3.3.2 System Programming Date & Time [000] The proprietary telephones display the current date and time while on-hook. [In 12-hour Format] Enter 000 . Press ENTER . Press ENTER . Press ENTER . [In 24-hour Format] Enter 000 . Press ENTER . Press ENTER .

  • Page 200

    3.3 Customising Your System (System Programming) • After changing the desired values, you can press the ENTER button. You do not have to perform the rest of the steps. • The clock starts immediately after the ENTER button is pressed. •...

  • Page 201

    System Speed Dialling Name [002] You can store the name associated with the speed dialling number. These names are displayed when making calls using the display operation. To enter characters, refer to "Entering Characters". Enter 002 . Press ENTER . Extension Number [003] You can assign an extension number to each extension.

  • Page 202

    3.3 Customising Your System (System Programming) Extension Name [004] You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory. To enter characters, refer to "Entering Characters".

  • Page 203: Appendix

    Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. User Manual...

  • Page 204: Troubleshooting

    Unlock your telephone. ( People from Using Your Telephone (Extension Dial Lock), 2.1.1 Extension Control) • Your telephone is connected to an eXtra Device Port. System programming is required. Consult your dealer. • System management may restrict certain features. Consult your manager.

  • Page 205

    Redialling does not function. The personal computer and fax machine communication failed. I do not want to show my telephone number to the calling or called party's telephone. I want to show my telephone number to the calling or called party's telephone.

  • Page 206

    • To distinguish the ringing tones for each CO, INTERCOM or ICD Group button (Digital proprietary telephone only), 3.1.3 Customising the Buttons) • Another extension left you a message waiting indication while you were on the phone or away from...

  • Page 207: Feature Number Table

    Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference. Feature (While dial tone is heard) 1.2.1 Basic Calling To call an operator (Operator Call)

  • Page 208

    – To an extension (In All Security Mode only) – To an outside party (In Trunk Security Mode/All Security Mode only) 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) – From another extension – Through DISA...

  • Page 209

    Feature (While dial tone is heard) 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call from Another Telephone (Call Pickup) – Group – Directed Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) –...

  • Page 210

    4.2 Feature Number Table Feature (While dial tone is heard) 1.4.4 Answering Call Waiting Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company 1.4.5 Multiple Party Conversation Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN)

  • Page 211

    Feature (While dial tone is heard) Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) – To set – To cancel – To confirm 1.5.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (KX- TDA30 only) Recording a Normal Greeting Message –...

  • Page 212

    1.5.3 Showing a Message on the Caller's Telephone Display (Absent Message) – To set – To cancel 1.5.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) – To lock – To unlock 1.6.1 Paging Group Paging 1.6.2 Answering/Denying a Paging Announcement –...

  • Page 213

    Feature (While dial tone is heard) 1.7.4 Displaying Your Telephone Number on the Called Party and Caller's Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) – Public – Your extension 1.7.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected Line Identification Restriction [COLR]) –...

  • Page 214

    4.2 Feature Number Table Feature (While dial tone is heard) 1.7.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) – To set – To cancel 1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear) 1.8.1 Leaving an Incoming Call Distribution...

  • Page 215

    Feature (While dial tone is heard) – Outside Calls – Intercom Calls 1.10.1 Using the Same Settings as Your Previous Extension (Walking Extension) 2.1.1 Extension Control To lock/unlock other extensions (Remote Extension Dial Lock) – To unlock – To lock 2.1.2 Time Service Mode Control –...

  • Page 216

    4.2 Feature Number Table Feature (While dial tone is heard) 2.1.7 Using the Telephones in a Hotel-type Environment (Hospitality Features) Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) – To set – To cancel – To confirm Recording room information using a room extension 2.1.8 Releasing Network Direct Station...

  • Page 217

    Feature (While busy, DND or call tone is heard) 1.2.4 When the Dialled Line is Busy or There is No Answer Sending a Call Waiting Notification (Call Waiting) To an Extension Refusing the Call (DND Override) Joining an Existing Call (Executive Busy Override) Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) Monitoring Another Extension (Call Monitor)

  • Page 218: What Is This Tone

    4.3 What is This Tone? What is This Tone? 4.3.1 What is This Tone? While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1...

  • Page 219

    Tone 2 • When there are messages that have previously been listened to and no new messages in your message • When any of the following features are set: • Absent Message • Background Music • Call Forwarding • Call Pickup Deny •...

  • Page 220

    4.3 What is This Tone? When you make calls Busy Tone Reorder Tone The outside line you tried to seize is not assigned or denied. Ringback Tone 1 Ringback Tone 2 Do Not Disturb (DND) Tone The dialled extension is refusing incoming calls.

  • Page 221

    Tone 2 Before receiving a page through an external speaker Tone 3 Before the following features activate: • Retrieving a held call • Picking up another call • Paging/Answering a paging announcement • Answering the call through a speaker Tone 4 Establishing or leaving a conference Tone 5...

  • Page 222: Revision History

    1.6.3 Making an Announcement and Having a Multiple Party Conversation (Broadcasting) Changed Contents • 1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone – FLASH/RECALL • 1.2.4 When the Dialled Line is Busy or There is No Answer...

  • Page 223: Kx-tda100/kx-tda200 Mpr Version 2.0

    4.4.2 KX-TDA100/KX-TDA200 MPR Version 2.0 New Contents • 1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone – Network Direct Station Selection (NDSS) – – Check-in – Check-out • 1.2.1 Basic Calling Making a Call to a Private Network (TIE Line Access) –...

  • Page 224: Kx-tda30 Mpr Version 1.1

    4.4 Revision History 4.4.3 KX-TDA30 MPR Version 1.1 New Contents • 1.4.5 Multiple Party Conversation Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) • 1.6.3 Making an Announcement and Having a Multiple Party Conversation (Broadcasting) Changed Contents •...

  • Page 225: Kx-tda30 Mpr Version 2.0

    4.4.4 KX-TDA30 MPR Version 2.0 New Contents • 1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone – Network Direct Station Selection (NDSS) – – Check-in – Check-out • 1.2.1 Basic Calling Making a Call to a Private Network (TIE Line Access) –...

  • Page 226: Kx-tda30 Mpr Version 2.2

    4.4 Revision History 4.4.5 KX-TDA30 MPR Version 2.2 New Contents • 1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone – Network Direct Station Selection (NDSS) – – Check-in – Check-out • 1.2.1 Basic Calling Making a Call to a Private Network (TIE Line Access) –...

  • Page 227: Index

    Index User Manual...

  • Page 228

    Alternating the Calling Method (Alternate Calling—Ring/Voice) Answer 19, 22, 55, 189 Answering a Call from Another Telephone (Call Pickup) Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) Answering Call Waiting...

  • Page 229

    21, 188 Display Display Backlight Selection Display Language Selection Display Lock Display Switching Mode Displaying Your Telephone Number on the Called Party and Caller's Tele- phone (Calling/Connected Line Identification Presentation [CLIP/ COLP]) DND Override 43, 217 Do Not Disturb (DND)

  • Page 230

    Override Deny) Preventing Other People from Using Your Telephone (Extension Dial Lock) Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line Identification Restriction [CLIR]) Preventing Your Telephone Number Being Displayed on the Caller's Tele- phone (Connected Line Identification Restriction [COLR])

  • Page 231

    Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (KX- TDA30 only) Using Your Calling Privileges at Another Extension (Remote COS Access) Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) 125, 214 Utilising the Call Centre...

  • Page 232

    Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. 2003 Panasonic Communications Co., Ltd. All Rights Reserved.

This manual also for:

Kx-tda30, Kx-tda200, Kx-tda60

Comments to this Manuals

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Latest comments:
  • Abdulhalim Dec 19, 2015 04:21:
    Prevent contact Ext converted again
  • abdulhalim Dec 19, 2015 04:30:
    Prevent contact Ext converted again