Moneris hispeed 6200 Quick Reference Manual page 3

PERFORMING CHIP CARD FINANCIAL TRANSACTIONS ON THE MONERIS HISPEED™ 6200
All instructions in this Guide begin at the READY screen. To access the READY screen from any other screen, press the Can/Ann key repeatedly on the terminal until the READY screen appears.
Transactions that use a Chip Card have a
Using a CHIP CARD on the HiSpeed 6200
Credit cards with a chip in them, called CHIP CARDS, must
be inserted into the Chip Card Reader and left in the reader
for the entire transaction. The terminal will prompt you when
it is time to remove the Chip Card from the Chip Card reader.
NOTES: - Not all chip card types are currently supported.
If you insert an unsupported card, you will be
prompted to swipe the card.
- Debit cards will always be swiped. Refer to the
Performing Stripe Card Financial Transactions
section in this guide.
There are four basic steps to performing a transaction with a
Chip Card.
1. Check for the Chip on the card.
2. Insert the Chip Card in to the Chip Card Reader with
the card facing up and the Chip closest to the terminal.
Leave it in the reader for the entire transaction.
3. Follow the prompts and have the Cardholder follow
their prompts.
4. Remove the Chip Card when the prompt "REMOVE
CARD" appears on the terminal.
Helpful Hints
• Different Chip Cards will have different prompts. Some
prompt for a PIN (like a debit card), others prompt for a
signature on the receipt (like a stripe credit card) and
others prompt for both PIN and signature.
• If the Chip Card prompts for a PIN, the cardholder must
attempt to enter their PIN. If the PIN is wrong, they will be
prompted to retry. If they forget their PIN, the Chip Card
may complete the transaction and prompt for a signature
or cancel the transaction.
• If the transaction cannot be completed with the Chip Card,
request another form of payment then tell the cardholder
to contact the card Issuer.
symbol at the end of the transaction title. For instructions on using Stripe Cards, refer to Performing STRIPE CARD Financial Transactions in this guide.
Chip Card Purchase [100]
Sale of a good or service using a Credit CHIP Card.
1. Insert the Chip Card.
The PLEASE WAIT prompt appears.
The RETURN PINPAD prompt appears.
If the SELECT LANGUAGE or SELECT APPLICATION prompt appears:
a. give the terminal to your customer.
b. Your customer selects the language to be displayed and/or
confirms the application. The RETURN PINPAD prompt appears.
c. Your customer gives the terminal back to you.
2. Press OK to continue the transaction.
IMPORTANT: DO NOT REMOVE THE CHIP CARD
FROM THE CHIP CARD READER UNTIL
THE REMOVE CARD PROMPT APPEARS.
3. If prompted, enter the Clerk ID, Promo Code and Invoice
Number and press OK.
4. Enter the amount of the purchase and press OK.
5. If prompted, enter the Tax Amount and the Customer Reference
Number and press OK.
6. If PRESS OK AND PASS TO CUSTOMER appears:
a. Press OK then give the terminal to your customer.
The customer:
b. presses OK to confirm the amount.
c. If prompted, enters a tip amount and presses OK, or simply
presses OK to leave the tip as $0.00, then presses OK to
confirm the final amount.
d. If prompted, enters a PIN and presses OK.
e. When the RETURN PINPAD prompt appears, gives
the terminal back to you.
f. You press OK to finish processing the transaction.
7. Wait while the transaction is processed and the Merchant
copy of the receipt is printed.
8. If the Signature line appears on the Merchant copy, have the
cardholder sign it.
9. Press OK to print the Cardholder copy of the receipt.
10. When the REMOVE CARD prompt appears, remove the
Chip Card and return it to your customer along with the
Cardholder copy of the receipt.
Chip Card Refund [101]
Chip Card Void-Purchase [106]
Chip Card Void-Refund [107]
1. Press the Admin key, select TRANSACTIONS, then scroll down
and select the appropriate transaction.
2. If SWIPE ADMIN CARD appears, swipe the POS Admin card.
3. At the SELECT CARD TYPE prompt, insert the Chip Card.
4. Follow the prompts on the terminal.
NOTE: Refer to the NOTES in the Credit/Debit Refund
and Credit/Debit Void sections.
Chip Card Pre-Authorization [102]
& Advice [103]
If the final amount of a credit Purchase is not known (e.g. in
a restaurant or a hotel), do NOT perform a Purchase
transaction. Instead, perform a Pre-Authorization for the
current purchase amount.
1. Press the Admin key, select TRANSACTIONS, then
scroll down and select PRE-AUTH.
2. At the SWIPE OR INSERT CARD prompt, insert the
Chip Card then follow the Chip Card Purchase
instructions beginning at step 1a.
NOTES: - If a signature line is printed on the Pre-Auth
receipt, the cardholder must sign the receipt.
- If "AUTHORIZATION AMOUNT $###.##-OK?",
"SELECT LANGUAGE" or "SELECT
APPLICATION" appears, the cardholder must
respond to the prompts on the screen.
When the final amount of the purchase is known, perform a
Pre-Auth Advice for the final amount using the same card
number.
3. Press the Admin key then select TRANSACTIONS
then select P-A ADVICE then press F1 (YES) then
follow the prompts on the terminal.
NOTES: - The Chip Card does not need to be present for
an Advice transaction.
- The Original Sequence Number is part of the
Pre-Auth Receipt Number. For example, if the
Receipt Number = S35111111-001-002-003-0
then the Sequence Number = 002003
REPRINT TRANSACTIONS
Reprint Last Customer Receipt or Last Report [29]
This prints a duplicate of the last printout. If the last
transaction was a financial transaction, the Cardholder Copy
of the receipt is reprinted. If it was a report from the Moneris
Host (e.g. Merchant Subtotals), the report is reprinted.
1. Press the Admin key then select ADMIN then select REPRINT.
2. The terminal prints a "*DUPLICATE*" copy of the most recent
receipt or report.
3. Press Can/Ann twice to return to the READY screen.
NOTE: If REPRINT does not appear on the ADMIN
FUNCS menu, there is nothing to print.
Reprint Merchant Receipt [66]
This prints a duplicate of the Merchant Copy of the receipt.
1. Press the Admin key then select REPORTS then select
TRANS INQ.
2. If prompted, swipe the POS Admin Card.
(Do NOT press OK.)
3. Identify the transaction:
a. Press OK for all card types.
b. Key in the card number and press OK.
c. Key in the dollar amount and press OK.
d. Scroll down to the correct type of transaction and
press OK.
e. Key in the date of the transaction and press OK.
4. Press F3 (Display).
5. Scroll down to the correct transaction and press OK.
6. Press F3 (Reprint).
The merchant copy of the receipt is printed.
NOTE: If the transaction was a credit purchase or a
credit refund correction and signature line is
turned on, the signature line is printed.
Helpful Hints
• Whenever the RETURN PINPAD prompt appears,
retrieve the terminal and press OK to continue the
transaction.
• The terminal will beep if the Chip Card is left in the Chip
Card Reader after the transaction is completed.