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Moneris Vx810 Duet Using Manual

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3
Using your
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Moneris Vx810 Duet

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Summary of Contents for Moneris Vx810 Duet

  • Page 1 Using your Terminal Moneris Vx810 Duet...
  • Page 2 Contents Need help? Call 1-866-319-7450 Record your Moneris merchant number here:...

  • Page 3: Table Of Contents

    Using your terminal Moneris Vx810 Duet Card entry options Transactions Receipts Reporting Administrative transactions End-of-day Process Troubleshooting...

  • Page 4: Moneris Vx810 Duet

    Moneris Vx810 Duet Use this all-in-one POS solution to process transactions at the point of sale (POS). The lightweight Vx810 terminal/PINpad incorporates a display screen and keypad, and connects to the Duet base, which contains the printer and communications hardware.
  • Page 5 Terminal keys F1 to F4 • Multi-function keys that correspond to the options displayed on the right-hand side of display. Purple keys Function keys that correspond to the icons (if any) displayed on the screen above them: • Arrow key. Is located under the icon.

  • Page 6: Card Entry Options

    Card entry options Insert: Chip cards 1. Swipe or insert Card: prompt appears. 2. Either you or the customer inserts the card into the device’s chip reader. Note: Unless the device prompts otherwise, do not swipe a chip card even if the card has a magnetic stripe.
  • Page 7 Swipe: Magnetic stripe cards 1. SWIPE CARD or Swipe or insert Card: prompt appears. Swipe the card on that device’s magnetic stripe reader. Note: If the card has a chip and the terminal is enabled to read chip cards, the card must be inserted into the chip reader.

  • Page 8: Transactions

    Transactions All instructions in this guide begin at the transactions menu. To access the transactions menu from the applications menu, select DEBIT & CREDIT. To access the transactions menu from any screen in the DEBIT CANC/ANNUL & CREDIT application, press the repeatedly until the transactions menu appears.
  • Page 9 Merchant prompts Merchant actions Clerk Id: Key in the clerk number and press or simply press leave blank. Invoice #: Key in the invoice number and press or simply press to leave blank. Exp Date (MMYY): Key in the card’s expiry date and press OK.
  • Page 10 Customer prompts (Continued from page 7) Customer prompts Customer actions Amount OK? Check the purchase amount and select to accept it. Tip: $0.00 Key in a dollar amount (or nothing at all) and press OK. Cashback? Select or No. Cash: Select a displayed amount by pressing Select Other, key in a...
  • Page 11 1. At the Auth #: prompt, key in the Voice Authorization Number that you wrote on the paper sales draft when you called the Moneris Merchant Service Centre for voice authorization. 2.At the Account #: prompt, key in the card number and press OK.

  • Page 12: Receipts

    Receipts Useful codes • The Seq # is found on all receipts. It is the first six of the last seven digits of the Seq # on the receipt; e.g. if the Seq # is 0010020030, then key in 002003. •...
  • Page 13 Reprint Customer Receipt Prints a duplicate of the last receipt. 1. Press the REPRINT key (third purple key from the left). The REPRINT menu appears. 2. Select LAST RECEIPT to reprint the last transaction receipt. Note: Select ANY RECEIPT to select a different receipt by sequence number.

  • Page 14: Reporting

    To return to the transaction menu, press CANC/ANNUL twice. Merchant Sub-totals Report Prints the totals of all transaction types in the current batch on the Moneris host without closing the batch. 1. Press the REPORTS key (fourth purple key from the left). REPORTS menu appears.
  • Page 15 REPORTS menu. Clerk Sub-totals Report Prints totals from the Moneris host for one or all Clerk IDs.Transaction type totals are sorted by card type and grand totals are sorted by transaction type by Clerk ID. Important: Clerk IDs must be set up on the Moneris host before this report can be generated.

  • Page 16: Administrative Transactions

    3. Select to keep all parameters set as they are, or select to delete existing terminal settings. If the MERCHANT ID prompt appears, key in your Moneris Merchant ID number and press OK. The terminal communicates with the Moneris host,...

  • Page 17: End-Of-Day Process

    PRE-AUTH? prompt appears, select to delete any open pre-authorizations or select retain all open pre-authorizations. The terminal communicates with the Moneris Host and prints the Batch Totals report, then the Print Stored Trans prompt appears. 3. Select to print the details of each transaction in the...

  • Page 18: Troubleshooting

    CANC/ANNUL to clear the message, and then retry the transaction. If the error message reappears, follow the instructions below. If the problem is still not resolved, call the Moneris Merchant Service Centre at 1-866-319-7450. Error message Solution CARD NOT Request another form SUPPORTED of payment.
  • Page 19 Open the printer and ensure that a paper roll is inside and that it is properly inserted.Close printer. REFUND LIMIT Contact Moneris for a temporary EXCEEDED increase in your daily refund limit. Please have the original purchase receipt available for reference.
  • Page 20 $0, print a Deposit Totals report and a Stored Transactions report, then call the Moneris Merchant Service Centre. SYSTEM PROBLEM Call the Moneris Merchant Service Centre and give the agent the four- followed by digit number. TCP INIT ERR: ####/...
  • Page 22 Moneris Solutions. For informational purposes only. Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of...