Moneris hispeed 6200 Quick Reference Manual page 2

USING THE HISPEED 6200
The Moneris HiSpeed 6200 is a handheld, all-in-one terminal
and pinpad. This means both you and your customer enter
information on the terminal so you will need to pass the
terminal back and forth.
NOTE: Some transactions, e.g., a Credit Purchase
without Tip using a STRIPE Card, may not have
customer prompts so you may not need to pass
the terminal.
STRIPE Card vs. CHIP Card
The HiSpeed 6200 has two card readers:
• A Magnetic Stripe Card Reader for processing Credit
and Debit cards with a Magnetic Stripe on them.
• A Chip Card Reader for processing Credit cards with a
Chip embedded in them.
Stripe Card for Credit Chip Card for Credit
Every time a cardholder gives you a Credit card for payment,
check for the Chip.
• If you see a Chip, refer to the Performing CHIP
CARD Financial Transactions section in this guide.
• If you don't see a Chip, refer to the Performing
Stripe Card Financial Transactions section in this guide.
Helpful Hints
- If the "Press OK and Pass to Customer" prompt
appears, press OK then give the terminal to your
customer.
- If prompted to enter an Invoice Number:
- key in the number and press OK or
- simply press OK to leave this blank.
- When the customer sees the "Return PINPad" prompt,
retrieve the terminal then press OK to complete the
transaction.
- To print the next copy of the receipt, press OK.
- To return to the READY screen after printing the
receipts, press OK.
PERFORMING STRIPE CARD FINANCIAL TRAN SACTIONS ON THE MONERIS HISPEED™ 6200
All instructions in this Guide begin at the READY screen. To access the READY screen from any other screen, press the Can/Ann key repeatedly on the terminal until the READY screen appears.
Credit/Debit Purchase [100]
Sale of a good or service using a credit or debit card.
Swipe the customer's card to begin the transaction then
follow the prompts on the terminal.
NOTE: - If the ENTER TIP AMOUNT prompt appears, the
customer can add a tip to the purchase amount.
They can:
- key in the tip amount and press OK or
- simply press OK to leave the value as $0.00.
Credit/Debit Refund [101]
Credits a cardholder's account for a previous credit or debit
purchase.
To begin the transaction, press the Admin key then select
TRANSACTIONS then select REFUND then follow the
prompts on the terminal.
NOTES: - The Original Authorization # is the 6-digit AUTH#
on the original receipt.
- For a Credit Refund: You sign the Cardholder copy.
Credit/Debit Void
Purchase Void [106]: cancels the original credit or debit
Purchase
Refund Void [107]: cancels the original credit or debit
Refund
IMPORTANT: The Void MUST be performed in the same
batch as the original transaction.
Neither the original nor the void transaction
will appear on the cardholder's statement.
To begin the transaction, press the Admin key then select
TRANSACTIONS then scroll down and select:
VOID-PURCHASE OR VOID-REFUND.
Then follow the prompts on the terminal.
NOTES: - The amount of the void must equal the full
amount of the original Purchase or Refund.
- The Original Authorization # is the 6-digit AUTH#
on the original receipt.
- For a Credit Purchase Void: you sign the
Cardholder copy.
- For a Credit Refund Void: the customer signs the
Merchant copy.
Credit Pre-Authorization [102] & Advice [103]
If the final amount of a credit Purchase is not known (e.g. in
a restaurant or a hotel), do NOT perform a Purchase
transaction. Instead, perform a Pre-Authorization for the
current purchase amount.
1. Press the Admin key then select TRANSACTIONS
then select PRE-AUTH. then follow the prompts on the
terminal.
When the final amount of the purchase is known, perform a
Pre-Auth Advice for the final amount using the same card
number.
2. Press the Admin key then select TRANSACTIONS
then select P-A ADVICE then press F1 (YES) then
follow the prompts on the terminal.
NOTE: - The Original Sequence Number is part of the
Pre-Auth Receipt Number. For example:
if the Receipt Number = S35111111-001-002-003-0
then the Sequence Number = 002003
Credit Force Post [103]
Completes a Voice Authorized Purchase on a Credit Card.
1. Press the Admin key then select TRANSACTIONS
then select P-A ADVICE.
2. Press F3 (NO) then follow the prompts on the terminal.
NOTE: - At the ENTER ORIGINAL AUTHORIZATION #
prompt, key in the Voice Authorization Number
that you wrote on the paper sales draft when you
called for Voice Authorization.
Card Masking
• Card numbers are masked (e.g. credit card numbers are
printed as ************1234 and debit card numbers as
0123456789****) on:
- the Cardholder Copy of the receipt.
- reports if you press OK at the SWIPE ADMIN CARD prompt.
If you swipe your POS Admin Card, the card numbers
are printed in full.
Cheque Authorization [105]
Contacts a cheque auth service that verifies whether a
cheque should be accepted based on the customer's
identification.
To begin the transaction, press the Admin key then select
TRANSACTIONS then scroll down and select CHEQUE
AUTH then follow the prompts on the terminal.
NOTE: - For credit card ID, the list of ID types is provided
by the cheque auth service.
- For driver's licence, the list of Province and State
codes is provided by the cheque auth service.
- Write the Approved # on the cheque.
- Receipts are not printed for Cheque
Authorizations.
Private Label Card Transactions
Refer to the Purchase, Refund, Void, Pre-authorization &
Advice, and Force Post instructions to perform Private Label
card transactions.
NOTE: If prompted to enter a Promo Code:
- key in the value and press the OK key or
- simply press the OK key to leave this field
blank.
Private Label Payment & Payment Void
Payment [104]: allows a cardholder to make a payment
towards the balance on their private label credit card.
Payment Void [108]: reverses a private label card Payment
made in error.
Press the Admin key then select TRANSACTIONS then
scroll down and select:
PAYMENT OR VOID-PAYMENT
Then follow the prompts on the terminal.
NOTE: - For Payment Void: the Original Authorization # is
the AUTH# on the Payment receipt.