Printing Problems And Remedies - Canon IR 2420 Network Manual

Printing Problems and Remedies

This section describes how to resolve basic printing problems.
Unable to Print from a Network.
Cause 1
Remedy
Cause 2
5
Remedy
Cause 3
Remedy
Cause 4
Remedy
Cause 5
Remedy
5-2
Printing Problems and Remedies
The printer and cable are not properly connected.
After checking the connections, restart the machine.
Check that the machine is connected to the network using the proper cable.
(See the User's Guide.)
The TCP/IP network is not properly set up.
Confirm that the IP addresses are properly set up. If the IP addresses were set
using DHCP, BOOTP, or RARP, confirm that they are operating.
The computer that is printing is not properly set up.
Check the following:
•
Confirm that the proper printer driver is installed. For instructions on installing
the printer driver, see the Printer Driver Installation Guide or Mac UFR II
Printer Driver Installation Guide.
•
Confirm that the correct printer is set as the output destination for the
computer that is printing. Check the output destination in [Control Panel]
(Windows) or [System Preferences] (Macintosh). For more information, see
the Windows Printer Driver Guide or Mac Printer Driver Guide.
The name of the file being printed is too long.
Normally LPR (or the Microsoft TCP/IP Printer, if you are using Windows 2000/
XP/Vista/7/Server 2003/Server 2008) sends jobs either under the name of the
application software used for printing, or the file name. However, a job name
longer than 255 bytes cannot be sent to the machine. To correct this problem,
shorten the file name.
The access from the IP address of the computer from which print data is sent is
restricted by the machine.
Check the settings for <IP Address Range>. (See "Setting the IP Address
Range," on p. 2-38.)