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iR2200/iR2800/
iR3300
SERVICE
HANDBOOK
REVISION 0
FY8-23BD-000
MAY 2001
COPYRIGHT© 2001 CANON INC.
CANON iR2200/iR2800/iR3300 REV.0 MAY 2001 PRINTED IN JAPAN (IMPRIME AU JAPON)

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  • Page 1 SERVICE HANDBOOK REVISION 0 FY8-23BD-000 MAY 2001 COPYRIGHT© 2001 CANON INC. CANON iR2200/iR2800/iR3300 REV.0 MAY 2001 PRINTED IN JAPAN (IMPRIME AU JAPON)
  • Page 2 When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 3: Table Of Contents

    CONTENTS Contents CHAPTER 1 MAINTENANCE AND INSPECTION Periodically Replaced Parts ....1-1 2.5 Cassette Feeding Unit ....1-3 1.1 Reader Unit ........ 1-1 2.6 Inner 2-Way Tray-A1 ....1-3 1.2 Printer Unit ........ 1-1 Periodical Servicing Procedure ..1-4 1.3 Side Paper Deck ......1-1 Scheduled Servicing Chart ....
  • Page 4 CONTENTS 2.7 Points to Note When Replacing the 5.5 Removing the Deck Pickup/Feeding CCD Unit ......... 3-12 Roller ........3-19 2.8 When Replacing the Reader Con- 5.6 Orientation of the Deck Pickup/ troller PCB ....... 3-12 Feeding Roller ......3-20 Image Formation System ....
  • Page 5 CONTENTS 4.2.2 The lifter fails to move up 3.6 The copy is foggy (entire face) ..........4-13 (pickup from the cassette) 3.7 The copy is foggy (vertical) ..4-14 ........... 4-31 3.8 The copy has a black line (vertical, 4.2.3 The vertical path roller fails to fuzzy, thick) ......
  • Page 6 CONTENTS 6.3.3 Motors ........ 4-66 5.1.4 Duplex Feeding Assembly ........... 4-44 6.3.4 Sensors ....... 4-68 5.2 Faulty Feeding ......4-45 6.3.5 PCBs ........4-68 5.2.1 Double Feeding ....4-45 6.4 2-Cassette Feeding Unit-W1 5.2.2 Wrinkles ......4-45 ..........4-70 6.4.1 Clutches ......
  • Page 7 CONTENTS 6.3 SORTER ........5-94 5.1 COPIER ........5-61 OPTION Machine Settings Mode 6.4 BOARD ........5-95 ............5-81 TEST Test Print Mode ....5-98 6.1 COPIER ........5-81 COUNTER Counter Mode ... 5-100 6.2 FEEDER ........5-94 CHAPTER 6 SELF DIAGNOSIS Self Diagnosis ........
  • Page 8 CONTENTS Envelope Feeder Attachment-B1 Functions ......A-9 Others ....... A-12 ..........A-18 Side Paper Deck-L1 ....A-15 Systems ......A-18 Systems ......A-15 Envelopes ......A-19 Cassette Feeding Unit-W1 ..A-16 Guaranteed Image Area ..A-20 G. List of Special Tools ...... A-21 Systems ......
  • Page 9: Chapter 1 Maintenance And Inspection

    CHAPTER 1 MAINTENANCE AND INSPECTION CHAPTER 1 MAINTENACE AND INSPECTION 1 Periodically Replaced Parts Some of the parts used in the machine must be replaced on a periodical basis to ensure a specific level of product performance; be sure to replace them as indicated, as they will af- fect the machine functions appreciably once they fail.
  • Page 10: Consumables And Durables

    CHAPTER 1 MAINTENANCE AND INSPECTION 2 Consumables and Durables Some parts of the machine may require replacement over the period of product warranty because of wear or damage. Replace them as needed. 2.1 Checking the Time of Replacement Use service mode to find out when to replace a specific part: COPIER>COUNTER>DRBL-2.
  • Page 11: Side Paper Deck

    CHAPTER 1 MAINTENANCE AND INSPECTION 2.4 Side Paper Deck As of March 2001 Part name Part No. Q’ty Life (prints) Remarks Pickup roller (front) FF5-7830 240,000 Actual prints made Pickup roller (rear) FF5-7829 240,000 Actual prints made Feeding roller FF5-7541 240,000 Actual prints made Separation roller...
  • Page 12: Periodical Servicing Procedure

    CHAPTER 1 MAINTENANCE AND INSPECTION 3 Periodical Servicing Procedure 1. As a rule, provide periodical servicing every 120,000 prints. 2. Before setting out on a scheduled visit, check the Service Book, and take any parts that may require replacement. As of June 2001 Work Procedure 1.
  • Page 13 CHAPTER 1 MAINTENANCE AND INSPECTION 6. Feeding System Clean the following: (1) feeding assembly base, (2) fixing inlet guide (upper, lower), (3) transfer guide, (4) pre-registration assembly (paper lint). 7. Image Formation System Clean the following: developing member, (2) developing assembly bottom. 8.
  • Page 14: Scheduled Servicing Chart

    CHAPTER 1 MAINTENANCE AND INSPECTION 4 Scheduled Servicing Chart Do not use solvents or oils not indicated herein. 4.1 Reader Unit : Clean : Replace ×: Lubricate : Adjust : Inspect Maintenance intervals Unit Part Upon every 120,000 Remarks installation Scanner Scanner cable Optical unit...
  • Page 15 CHAPTER 1 MAINTENANCE AND INSPECTION 4.2 Printer Unit : Clean : Replace ×: Lubricate : Adjust : Inspect Maintenance intervals Unit Part Upon in- every Upon replace- Remarks stallation 120,000 ment of drum cartridge Laser opti- Folding mirror Use special tool. cal unit Pickup/ Feeding assembly base...
  • Page 16: Points To Note For Scheduled Servicing

    CHAPTER 1 MAINTENANCE AND INSPECTION 5 Points to Note for Scheduled Servicing Unless otherwise indicated, use lint-free paper and alcohol. • If you used solvent, check to make sure that the solvent has dried before mounting the component back into the machine. •...
  • Page 17: Assembly

    CHAPTER 1 MAINTENANCE AND INSPECTION 6 Cleaning the Bottom of the Developing Assembly If the bottom of the developing assembly is not cleaned thoroughly, the residual toner can soil the back and the leading edge or left/right edges of prints. If soiling is noted, clean also the transfer guide and the static eliminator at the same time as the bottom of the developing assembly.
  • Page 19: Chapter 2 Image Adjustment Basic Procedure

    CHAPTER 2 IMAGE ADJUSTMENT BASIC PROCEDURE CHAPTER 2 IMAGE ADJUSTMENT BASIC PROCEDURE Making Initial Checks Checking the Scanner Side Requirements: 1. Use paper fresh out of package. Check/clean the following: (Moist paper will not allow correct Mirrors Lens Go to evaluation of images.) Standard white plate Copyboard glass...
  • Page 20: Checking The Printer Side (1/3)

    CHAPTER 2 IMAGE ADJUSTMENT BASIC PROCEDURE 4 Checking the Printer Side (2/3) Checking the Printer Side (1/3) Checking the Printer Side (3/3) Is there a Is the image of TYPE6 Check the image density by (solid black) on test prints correct in vertical line in Go to Check the image density by...
  • Page 21: Chapter 3 Standards And Adjustments

    CHAPTER 3 STANDARDS AND ADJUSTMENTS CHAPTER 3 STANDARDS AND ADJUSTMENTS 1 Image Adjustments 1.1 Standards of Image Position The image margin/non-image width of a print made in Direct must be as follows: 2.5±1.5mm 2.5±1.5mm F03-101-01 Image Leading Edge Margin F03-101-02 Left/Right Image Margin 2.5±1.5mm<2.5±2.0mm>...
  • Page 22: Checking The Image Position

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 1.2 Checking the Image Position Make prints using the following as the source of paper (10 prints each), and check to see that the image margin and the non-image width are as indicated: • Each cassette •...
  • Page 23: Adjusting Left/right Lamge Margin

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 1.3 Adjusting Left/Right lamge Margin 1.3.1 Adjusting the Registration for the Cassette Rear Front Try the following service mode first; if not corrected, perform the adjustments that follow: COPIER>FUNCTION>MISC- P>CI-ADJ-Y/C2-ADJ-Y/C3- ADJ-Y/C4-ADJ-Y 1) Remove the cassette. 2) Remove the two screws [1], and detach the horizontal registration base assem- bly [2].
  • Page 24: Adjusting The Registration For The Multifeeder Rear Front

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 1.3.2 Adjusting the Registration for the Multifeeder Rear Front Try the following service mode first; if not corrected, perform the adjustments that follow: COPIER>FUNCTION>MISC- P>MF-ADJ 1) Open the multifeeder tray. 2) Loosen the two screws [1], and move the side guide plate unit [2] back and forth to adjust.
  • Page 25: Duplex Feeding Unit

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 1.3.4 Duplex Feeding Unit 1) Adjust the image margin as indicated using service mode: COPIER>ADJUST>FEED- ADJ>ADJ-REFE. 1.4 Adjusting the Image Leading Edge Margin 1) Adjust the image margin in service mode so that it is as indicated: COPIER>ADJUST>FEED-ADJ>REGIST.
  • Page 26: Scanning System

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 1.6 Adjusting the Leading Edge Non-Image Width 1) Adjust the non-image width in service mode so that it is as indicated: COPIER>ADJUST>ADJ-XY>ADJ-X. Decreasing the ADJ-X setting (A decrease by '10' will decrease the width by 1 mm.) Image leading edge Increasing the ADJ-X setting (An increase by '10' will increase the width by 1 mm.)
  • Page 27: Mounting The Motor Unit

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 2.2 Mounting the Motor Unit 1) Engage the pulley [2] of the motor unit [1] with the belt [3]. 2) Using two screws [4], mount the motor unit [1] temporarily. 3) Fit the spring [5] to apply tension to the belt [3].
  • Page 28: Routing The Scanner Drive Cable

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 2.3 Routing the Scanner Drive Cable Route the scanner cable as follows to the pulleys and the hook mirror base: 1) Loosen the screw on the cable fixing plate. 2) Put the ball of the cable into the hole in the drive pulley, and wind the cable firmly so that it will not turn idly (4 runs inside, 5 runs outside);...
  • Page 29 CHAPTER 3 STANDARDS AND ADJUSTMENTS 2.4 Adjusting the Position of the No. 1/No. 2 Mirror Base 1) Set the pins of the mirror positioning tool as indicated: • For the Front (F marking) (initial; FY9-3009) (set for the machine) F03-204-01 •...
  • Page 30 CHAPTER 3 STANDARDS AND ADJUSTMENTS 2) Fit the pins of the mirror positioning tool (front [2], rear [3]) into the holes [1] of the rail and the No. 1/No. 2 mir- ror base. The No. 2 mirror base is ad- justed in keeping with the back-and- froth movement of the cable fixing plate.
  • Page 31: Mounting The Copyboard Glass

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 2.5 Mounting the Copyboard Glass F03-205-01 • When mounting the copyboard glass, butt the copyboard glass [1] against the vertical/horizontal size plate [2]. If not done properly, the shadow of the size plate will appear on images made in enlargement mode.
  • Page 32: Mounting The Reader Upper Frame

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 2.6 Mounting the Reader Upper Frame 1) Fit the eight claws [2] of the reader frame [1] (circled) into the cut-offs [4] in the reader upper frame [3]; take care so that the engagement is secure. 2) Fit the eight screws [5] of the claw as- [5] [6] sembly first.
  • Page 33: Image Formation System

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 3 Image Formation System 3.1 Positioning the Developing Assembly Magnetic Seal 1) The front magnetic seal [1] and the rear magnetic seal [2] must be butted against the opening [3] (stop reference) when they are mounted. Check to make sure that the magnetic seal is in firm contact with the casing.
  • Page 34: Removing The Paper Lint

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 3.3 Removing the Paper Lint 1) Open the front cover. 2) Remove the paper lint cleaning cover [1] by inserting a flat-blade screwdriver. F03-303-01 3) Slide out the paper lint cleaning lever [1], and move it back and forth. F03-303-02 3-14...
  • Page 35: Cleaning The Waste Toner Case

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 3.4 Cleaning the Waste Toner Case 1) Remove the screw [1], and detach the waste toner case cover [2]. 2) Take out the waste toner case [3]. F03-304-01 3) Dispose of the waste toner collecting inside the waste toner case.
  • Page 36: Fixing System

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 4 Fixing System 4.1 Mounting the Locking Cam Unit 1) Check to see if the feeding assembly is locked in place. 2) Match the arrow of the gear of the lock- ing cam unit [1] against the middle of the gear [3] of the fixing drive unit (e.i., where the rear [4] of the gear of the locking cam unit is in contact with the...
  • Page 37: Paper Deck

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 5 Paper Deck 5.1 Mounting the Front Cover 1) When mounting the front cover, be sure to match it against the coupling [1] of the paper level indicator. F03-501-01 2) Be sure to mount the front cover so that gap A between the front cover [1] and the front upper cover [2] is 3 ±1 mm.
  • Page 38: Adjusting The Paper Level Indicator

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 5.2 Adjusting the Paper Level Indicator 1) Move the drive belt [2] of the paper level indicator behind the front cover [1] by hand so that the white area inside the window [3] increases, i.e., in the direc- tion for the arrow [4];...
  • Page 39: Mounting The Deck Pickup Roller

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 5.4 Mounting the Deck Pickup Roller Body Front (collar: silver-colored) When mounting the deck pickup roller [2] to the front of the machine, be sure that the marking [4] on the collar [3] is toward the front of the machine and the marking [5] on the side of the roller is toward the rear of the machine.
  • Page 40: Orientation Of The Deck Pickup Feeding Roller

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 5.6 Orientation of the Deck Pickup/Feeding Roller When mounting the deck pickup/feeding roller [1], be sure that the belt pulley [2] is toward the front of the machine. The pickup/feeding roller rubber, on the other hand, may be attached to the pickup/ feeding roller shaft in either orientation.
  • Page 41: Position Of The Deck Pickup Roller Releasing Solenoid (sl1d)

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 5.8 Position of the Deck Pickup Roller Releasing Solenoid (SL1D) Before detaching the deck pickup roller releasing solenoid [1] from the support plate, keep note of the position of the sole- noid with reference to the two fixing screws [2] on the solenoid.
  • Page 42: Adjusting The Height Of The Side Member

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 5.9 Adjusting the Height of the Side Member 5.9.1 Before Making Adjustments 1) Disconnect the machine from its host machine, and then connect it once gain, thereby finding out whether the impact of connection causes the host machine to slide over or the machine to wobble.
  • Page 43 CHAPTER 3 STANDARDS AND ADJUSTMENTS 6 Cassette Feeding Unit-W1 6.1 Mounting the Pedestal Main Motor 1) When mounting the pedestal main mo- tor, be sure to tighten the screws in the order indicated in the figure: (1) through (4). F03-601-01 3-23...
  • Page 44: Envelope Feeder Attachment

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 7 Envelope Feeder Attachment 7.1 Envelopes and Type of Spring • Use the green-painted spring for COM10, Monarch, DL, and YOUKEI 4. • Use the red-painted spring for C5 and B5. 7.2 Replacing the Spring 7.2.1 Replacing the Spring 1) Remove the two mounting screws [1] each, and detach the side guide plate [2]...
  • Page 45: Changing The Size

    CHAPTER 3 STANDARDS AND ADJUSTMENTS 3) Thread the edge of the spring [1] that comes as an attachment so as to fit it through the catch 1 [2] and then the catch 2 [3]. 4) Holding the bottom (1st and 2nd loops) of the spring, fit it through the catch 3 [4];...
  • Page 46 CHAPTER 3 STANDARDS AND ADJUSTMENTS Mounting Hole by Side Guide Plate (front) (The side guide rear is symmetrically opposite.) F03-703-02 [1] Monarch [4] ISO-C5 [2] COM10, YOUKEI 4 [5] ISO-B5 [3] DL 2) Register the specifications of the enve- lope using ‘register envelope’ offered as part of common settings.
  • Page 47: Chapter 4 Troubleshooting Image Faults

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 1 Making Initial Checks 1.1 Checking the Site of Installation 1. There must be a source of power rated as indicated (rated voltage ± 10%). The source must be exclusively of the machine, and the power plug must remain connected through- out the night.
  • Page 48: Charging Roller And Static Eliminator

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 1.4 Charging Roller and Static Eliminator 1. Check the transfer charging roller and the separation static eliminator for dirt and a fault (damage). 2. Check to make sure that the transfer charging roller and the separation static eliminator are correctly mounted.
  • Page 49 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 1.9 Others In winter, bringing a machine from a cold to warm place can cause condensation inside the machine, causing various problems. 1. Condensation in the optical system (glass, mirror, lens) can cause dark images. Memo 2.
  • Page 50 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS Blank Page...
  • Page 52 Note: The samples are made artificially to provide an idea of faulty copies, and may not represent actual faults. 2. Samples of Image Faults (The NA-3 Test Sheet was copied in DIRECT mode on A4 paper, and reduced for printing.) 1.
  • Page 53: The Copy Is Too Light (halftone Area Only)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3 Troubleshooting Image Faults 3.1 The copy is too light (halftone area only). 1) Perform the Image Adjustment Basic Procedure. Is the problem cor- rected? Check to make sure that the placement of the pattern print when the follow- ing is executed in service mode is correct: FUNCTION>DENS>PD-ME.
  • Page 54: The Copy Is Too Light (including Solid Black)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.2 The copy is too light (including solid black). 1) Perform the Image Adjustment Basic Procedure. Is the problem cor- rected? Check to make sure that the placement of the pattern print when the follow- ing is executed in service mode is correct: FUNCTION>DENS>PD-ME.
  • Page 55 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS Transfer guide, High-voltage cord, Composite power supply PCB, DC controller PCB (transfer faulty) 8) Is there foreign matter in the transfer guide assembly or the transfer charging roller assembly, and is leakage noted? YES: Remove the foreign matter. Check the high-voltage cord for electrical continuity.
  • Page 56: The Copy Is Too Light (entire Face, Considerable)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.3 The copy is too light (entire face, considerable). 1) Perform the Image adjustment Basic Procedure. Is the problem cor- rected? Check to make user that the placement of the pattern print when executing the folding is correct: FUNCTION>DENS>PD-ME. YES: End.
  • Page 57 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS Transfer guide 9) Is there foreign matter in the transfer guide assembly or the transfer charging roller assembly, and is there electrical leakage? YES: Remove the foreign matter. Paper 10) Is there foreign matter in the transfer guide assembly or the transfer charging roller, and is there leakage? Try fresh paper or paper of a different type.
  • Page 58: The Copy Has Uneven Density (darker At Front)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.4 The copy has uneven density (darker at front). 3.5 The copy has uneven density (lighter at front). Developing assembly 1) Are the developing block members of the developing assembly in firm contact with the developing assembly? Check the developing assembly locking unit.
  • Page 59: The Copy Is Foggy (entire Face)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.6 The copy is foggy (entire face). Scanner 1) Clean the scanning lamp, reflecting plate, mirrors, and lenses. Is the problem corrected? YES: End. 2) Perform the Image Adjustment Basic Procedure. Is the problem cor- rected? YES: End.
  • Page 60: The Copy Is Foggy (vertical)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.7 The copy is foggy (vertical). 3.8 The copy has a black line (vertical, fuzzy, thick). Primary charging roller 1) Clean the charging roller in user mode. Is the problem corrected? YES: End. Scanner 2) Clean the mirrors and lenses. Is the problem corrected? YES: End.
  • Page 61: The Copy Has A Black Line (vertical, Fine)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.9 The copy has a black line (vertical, fine). Exposure system 1) Generate a halftone test print in service mode. Enter ‘5’ to COPIER>PG>TYPE. Does the output image have a black line? Suspect a fault in the exposure system. Clean it. Primary charging roller 2) Clean the primary charging roller.
  • Page 62: The Copy Has A White Spot (vertical)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.10 The copy has a white spot (vertical). 3.11 The copy has a white line (vertical). Exposure system 1) Generate a halftone test print in service mode. Enter ‘4’ to the follow- ing: COPIER>PG>TYPE. Does the output image have a white line/spot? Go to step 7.
  • Page 63: The Copy Has A White Spot (horizontal)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.12 The copy has a white spot (horizontal). Exposure system 1) Generate a halftone test print in service mode. Enter ‘4’ to the follow- ing: COPIER>PG>TYPE. Does the output image have a white spot? Go to step 4. Developing assembly 2) Does the problem occur at intervals of about 35 mm? YES:...
  • Page 64: The Back Of The Copy Is Soiled/soiled Edge

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.13 The back of the copy is soiled/Soiled edge. Exposure system 1) Turn off the main power switch while paper is moving in the feeding assembly. At this time, is the back of the paper soiled? Go to step 5.
  • Page 65: The Copy Has A Fixing Fault

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.14 The copy has a fixing fault. 1) Does the problem occur when the machine is first turned on (as in the morning)? Go to step 3. 2) Is the paper thick or the like, which has poor fixing quality? YES: Select ‘thick paper’, and try feeding paper from the multifeeder.
  • Page 66: The Copy Has A Displaced Leading Edge

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.15 The copy has a displaced leading edge. 3.16 The copy has a displaced leading edge (large margin). 3.17 The copy has a displaced margin (no margin). 1) Is an ADF used? YES: Correct the displacement by referring to the Service Manual of the ADF.
  • Page 67: The Copy Is Blurred

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.18 The copy is blurred. Scanner drive cable 1) Is the cable wound on the wire pulley twisted or twined when the scan- ner is moving? Is there e foreign matter in the mirror pulley assembly? YES: •...
  • Page 68: The Copy Is Foggy (horizontal)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.19 The copy is foggy (horizontal). 1) Does the problem occur at the same position on all copies made in Di- rect. YES: Go to step 5. Scanning lamp 2) Does the scanning lamp flicker while the scanner is moving forward? YES: Check the scanning lamp and the inverter PCB.
  • Page 69: The Copy Has Inadequate Sharpness

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.20 The copy has inadequate sharpness. Copyboard glass 1) Is there oil or the like on the copyboard glass? Is there foreign matter on the copyboard glass stay? YES: Clean the copyboard glass. Scanner 2) Clean the scanning lamp, reflecting plate, mirrors, and lenses. Is the problem corrected? YES: End.
  • Page 70: The Copy Is Completely Blank

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.21 The copy is completely blank. Developing assembly 1) Is the developing assembly locked to the photosensitive drum during copying? Check the locking mechanism of the developing assembly. Developing assembly drive mechanism 2) Is the developing cylinder rotating during copying? Check the drive mechanism of the developing assembly.
  • Page 71 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS Wiring 10) Is the wiring between the CCD PCB and the reader controller PCB nor- mal? Correct the wiring. Laser scanner unit, Drum unit 11) Try replacing the drum unit. Is the problem corrected? Check the laser shutter mechanism; if normal, replace the laser scanner unit.
  • Page 72: The Copy Is Completely Black

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.22 The copy is completely black. Scanning lamp 1) Is the scanning lamp ON during copying operation? See “The scanning lamp fails to go ON.” Margin 2) Is there a margin on copies made in normal mode? YES: Go to step 6.
  • Page 73: The Copy Has A Block/white Dot After Replacement Of The Drum Unit

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 3.23 The copy has a block/white dot after replacement of the drum unit. 1) Execute the following in service mode: FUNCTION>DPC>D- GAMMA. Then, make copies of the NA-3 Chart. Is the copy image nor- mal? YES: End.
  • Page 74: Troubleshooting Malfunctions

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4 Troubleshooting Malfunctions 4.1 Power Supply System 4.1.1 The AC power is absent. 1. Initial checks [1] Is the power plug connected to the power outlet? [2] Is the rated AC voltage present at the power outlet? [3] Has the leakage breaker gone ON? 2.
  • Page 75: The Dc Power Is Absent

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4.1.2 The DC power is absent. 1. AC power supply Is the rated AC voltage present at the connector J6 (between 1 and 3) of the main controller PCB and at the connector J100 (between 1 and 3) of the composite power supply PCB? See “The AC power is absent.”...
  • Page 76: Printer Unit

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4.2 Printer Unit 4.2.1 Pickup fails. 1. General condition Slide out and then in the cassette. Is the sound of the lifter fall heard? See “The lifter fails to move up.” 2. Sensor In service mode (COPIER>DISPLAY>JAM) find the sensor that detected the jam.
  • Page 77: The Lifter Fails To Move Up (pickup From The Cassette)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4.2.2 The lifter fails to move up (pickup from the cassette). 1. Releasing lever (for pickup roller) Push in the releasing lever toward the rear. Does the descent movement of the pickup roller stop? The releasing lever (spring) is displaced or deformed. Correct or replace it.
  • Page 78: The Vertical Path Roller Fails To Rotate

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4.2.3 The vertical path roller fails to rotate. 1. Main motor Is ‘E010’ (faulty main motor) indicated? YES: See the descriptions on E010 in Chapter 6 “Self Diagnosis.” 2. Vertical path clutch (CL1) Execute the following in service mode: code 1 of COPIER>FUNCTION>PART-CHK>CL, i.e., CL-ON.
  • Page 79: Pickup From The Multifeeder Tray Fails (i.e., The Pickup Roller Fails To Rotate)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4.2.5 Pickup from the multifeeder tray fails (i.e., the pickup roller fails to ro- tate). 1. Main motor Is ‘E010’ (faulty main motor) indicated? YES: See the description on ‘E010’ in Chapter 6 “Self Diagnosis.” 2.
  • Page 80: The Photosensitive Drum Fails To Rotate

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4.2.7 The photosensitive drum fails to rotate. 1. Main motor Is ‘E010’ (faulty main motor) indicated? YES: See the description on ‘E010’ in Chapter 6 “Self Diagnosis.” 2. Drum unit, Drum drive unit Remove and then mount bak the drum unit. Is the problem corrected? YES: Yes.
  • Page 81: Reader Unit

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4.3 Reader Unit 4.3.1 The No. 1 mirror base fails to move. 1. Initial check Is the scanner motor driven? YES: Go to step 2. Go to step 4. 2. Cable (displacement, broken), Drive belt (displaced, broken) Is the scanner drive cable or the drive belt normal? Replace or correct the cable of the drive belt.
  • Page 82: The Scanning Lamp Fails To Go On

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4.3.2 The scanning lamp fails to go ON. 1. Wiring, Connector Is the connection of the wiring and the connectors between the inverter PCB (J4061) and the lamp correct? Correct the wring, and connect the connectors securely. 2.
  • Page 83: Message Indication

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4.4 Message Indication 4.4.1 The “Add Toner” message fails to go OFF. 1. Toner sensor (S1), DC controller PCB After toner supply, is ‘0’ (absence of toner) indicated in the following ser- vice mode: bit 0 of COPIER>I/O>DC-CON>P008? YES: The toner sensor is faulty.
  • Page 84: The "close The Front Cover" Massage Fails To Go Off

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4.4.4 The “Close the Front Cover” message fails to go OFF. 1. Connectors Is the wiring between the PCBs secure? [1] between composite power supply PCB (J136A) and DC controller PCB (J301A) (24V detection signal: between J136A-3 and J301A-10) [2] between composite power supply PCB (J135) and main power supply PCB (J202) (J135-1: 24VU1-SW, J135-2: 0VU1, J202-5: 24VU1-SW, J202-6: 0VU1)
  • Page 85: Paper Deck

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4.5 Paper Deck 4.5.1 Pickup fails. 1. Right upper cover, Right lower cover Are the right upper cover and the right lower cover closed securely? Close the covers. 2. Lifter When the compartment is slid out from the deck, does the lifter move down? Further, when the compartment is slid into the deck, does the lifter move up? See “The deck lifter fails to move up.”...
  • Page 86: The Deck Lifter Fails To Move Up

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4.5.2 The deck lifter fails to move up. 1. Deck body Is the deck body mounted correctly? Mount the deck body correctly. 2. Lifter cable Is the lifter cable fitted correctly? Fit the cable correctly. 3.
  • Page 87: Troubleshooting Feeding Faults

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 5 Troubleshooting Feeding Faults 5.1 Paper Jams The jams that can occur inside the machine are grouped according to location: [1] Pickup assembly [2] Separation/feeding assembly [3] Fixing/delivery assembly, duplex reversing assembly [4] Duplex/feeding assembly The descriptions that follow are also grouped according to the locations of jams;...
  • Page 88: Pickup Assembly

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 5.1.1 Pickup Assembly 1. General condition Do the pickup roller and the feeding roller of the selected cassette, manual feeder tray, and deck rotate during printing? See the descriptions for each (i.e., “fails to operate”). 2.
  • Page 89: Separation/feeding Assembly

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 5.1.2 Separation/Feeding Assembly 1. Paper Try paper of a recommended type. Is the problem corrected? YES: Advise the user to use recommended paper. 2. Separation static eliminator Is the separation static eliminator fully inserted? Insert it fully. 3.
  • Page 90: Duplex Feeding Assembly

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 4. Fixing/feed sensor (PS13), No. 1 delivery sensor (PS15) Find the sensor that detected the jam in service mode (COPIER>DISPLAY>JAM). Is there paper over the sensor? Check the wiring; if normal, replace the sensor. 5. Delivery flapper (movement) Doe the delivery flapper move smoothly? Further, does it move back to its initial position by the work of the spring? Correct the mechanism so that the delivery flapper moves...
  • Page 91: Faulty Feeding

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 5.2 Faulty Feeding 5.2.1 Double Feeding 1. Pickup/feeding/separation roller releasing lever, Separation roller When the releasing lever is pushed in toward the rear, is the pickup roller released? Further, do the feeding roller and the separation roller come into firm contact? The releasing lever (spring) is displaced or deformed.
  • Page 92: Outline Of Electrical Components

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6 Outline of Electrical Components 6.1 Introduction The electrical components of the machine and its accessories are arranged as shown herein, and they possess the functions discussed; the notations and the I/O addresses used are based on those in the general circuit diagrams, enabling reference to the general circuit diagrams for wiring and signal descriptions.
  • Page 93: Checking The Photointerrupters

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.1.2 Checking the Photointerrupters The photointerrupters are checked in service mode; go through the tables attached to the lists of electrical components to find out the state* of a specific sensor, which may be any of the following: a.
  • Page 94: E201 (reader Unit/printer Unit)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2 E201 (reader unit/printer unit) 6.2.1 Clutches 6.2.2 Solenoids, and Switches F04-602-01 4-48...
  • Page 95 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.1 Clutches • Reader Unit The reader unit does not have nay clutch. • Printer Unit Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication CL1 (DC-CON) A3-20-N P001-5 Vertical path clutch 0: ON, 1: OFF CL2 (DC-CON) A3-18-N...
  • Page 96: Motors (1/2)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.3 Motors (1/2) M400 F04-602-02 4-50...
  • Page 97: Motors (2/2)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.3 Motors (1/2) • Reader Unit Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication M400 (R-CON) A3-18-G IO-P01-0 Scanner motor Clock signal IO-P01-1 0: CW IO-P01-2 0: drive enabled IO-P01-4 1→0: return to origin IO-P01-5, 6...
  • Page 98 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.3 Motors (2/2) M400 F04-602-02 4-52...
  • Page 99 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.3 Motors (2/2) • Printer Unit (2/2) Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication M6 (DC-CON) A3-8-N P005-0 to 7 Duplex motor M9 (DC-CON) A3-14-M P002-5 Registration motor 1: OFF, 0: ON P020-6, 7 M10 (DC-CON)
  • Page 100: Fans

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.4 Fans F04-602-03 4-54...
  • Page 101 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.4 Fans • Reader Unit The reader unit does not have any fan. • Printer Unit Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication FM1 (DC-CON) A3-18-N P004-0, 2 Developing fan 1: ON, 0: OFF P009-4...
  • Page 102: Sensors (1/3)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.5 Sensors (1/3) PS400 PS401 PS10 PS23 PS22 PS1-6 PS11 PS12 F04-602-04 4-56...
  • Page 103: Sensors (2/3)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.5 Sensors (1/3) • Reader Unit Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication PS400 (R-CON) A3-18-H IO-P06-4 Scanner home position sensor 1: HP PS401 (R-CON) A3-17-H IO-P06-6 Copyboard cover sensor 0: open, 1: closed(copyboard/ADF) SD1 (R-CON) A3-19-H...
  • Page 104: Sensors (3/3)

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.5 Sensors (2/3) PS400 PS401 PS10 PS23 PS22 PS1-6 PS11 PS12 F04-602-04 4-58...
  • Page 105 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.5 Sensors (2/3) • Printer Unit (2/3) Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication PS8 (DC-CON) A3-20-M P015-1 Cassette 2 re-try paper sensor 1: present, 0: absent (paper) PS9 (DC-CON) A3-16-N P015-2...
  • Page 106 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.5 Sensors (3/3) PS400 PS401 PS10 PS23 PS22 PS1-6 PS11 PS12 F04-602-04 4-60...
  • Page 107 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.5 Sensors (3/3) Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication S4 (DC-CON) A3-17-J P013-0 to 4 Cassette 1 size sensor S5 (DC-CON) A3-16-J P014-0 to 4 Cassette 2 size sensor VR1 (DC-CON) A3-18-M P023-2, P31...
  • Page 108: Lamps, Heaters, And Others

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.6 Lamps, Heaters, and Others LAMP1 PLG1 LAMP2 H1,H2, TP1, TH1,TH2 F04-602-05 4-62...
  • Page 109 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.6 Lamps, Heaters, and Others • Reader Unit Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication H4 (MPWS) A3-9-A Mirror heater (accessory) H5 (MPWS) A3-9-A Lens heater (accessory) LAMP1 (R-CON) A3-17-H Scanning lanp •...
  • Page 110: Pcbs

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.7 PCBs [14] [13] [10] [12] [10] [11] [10] F04-602-06 4-64...
  • Page 111 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.2.7 PCBs • Reader Unit Ref. Description Remarks Name [12] Controls the reader unit/ADF. Reader controller PCB [13] Drives the CCD. CCD PCB [14] Controls the scanning lamp. Inverter PCB • Printer Unit Ref. Description Remarks Name Controls the generation of...
  • Page 112: Side Paper Deck-l1

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.3 Side Paper Deck-L1 6.3.1 Clutches 6.3.2 Solenoids, and Switches 6.3.3 Motors SW100D SW1D SW2D SL1D CL2D CL1D LED100D SL2D F04-603-01 4-66...
  • Page 113 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.3.1 Clutches Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication CL1D (DECK-CON) A5-9-A Deck feeding clutch 0: ON, 1: OFF CL2D (DECK-CON) A5-8-A Deck pickup clutch 0: ON, 1: OFF 6.3.2 Solenoids and Switches Electrical signal (target) Reference to general I/O address...
  • Page 114 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.3.4 Sensors 6.3.5 PCBs PS4D PS2D PS8D PS9D PS1D PS3D PS6D PS7D PS5D F04-603-02 4-68...
  • Page 115 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.3.4 Sensors Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication PS1D (DECK-CON) A5-8-A Deck pickup sensor PS2D (DECK-CON) A5-12-A Deck paper absent sensor PS3D (DECK-CON) A5-11-A Deck lifter upper limit sensor PS4D (DECK-CON) A5-11-A Deck lifter position sensor...
  • Page 116: Cassette Feeding Unit-w1 6.4.1 Clutches

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.4 2-Cassette Feeding Unit-W1 6.4.1 Clutches 6.4.2 Solenoids and Switches 6.4.3 Motors SL1C CL1C F04-604-01 4-70...
  • Page 117 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.4.1 Clutches Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication CL1C (PEDE-FEED) A6-11-F Vertical path roller clutch 0: ON, 1: OFF 6.4.2 Solenoids and Switches Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication...
  • Page 118 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.4.4 Sensors 6.4.5 PCBs PS1C PS2C Q1603~1609 PS3C F04-604-02 4-72...
  • Page 119 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.4.4 Sensors Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication PS1C (PEDE-CON) A6-6-H Right cover open/closed sensor PS2C (PEDE-FEED) A6-11-D Cassette 3 re-try paper sensor PS3C (PEDE-FEED) A6-11-C Cassette 4 re-try paper sensor Q1603 (PEDE-CON) A6-9-E Vertical path paper sensor...
  • Page 120: Inner 2-way Tray-a1

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.5 Inner 2-Way Tray-A1 6.5.1 Solenoids 6.5.2 Motors 6.5.3 Sensor PS20B PS24B PS19B PS21B SL3B F04-605-01 4-74...
  • Page 121 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.5.1 Solenoids Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication SL3B (DC-CON) A7-2-K 2-way delivery solenoid 0: ON, 1: OFF 6.5.2 motors Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication...
  • Page 122: Super G3 Fax Board-j1

    CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.6 Super G3 FAX Board-J1 6.6.1 Others 6.6.2 PCBs [3] [4] F04-606-01 4-76...
  • Page 123 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.6.1 Others Electrical signal (target) Reference to general I/O address Remarks Name circuit diagram I/O indication SP1 (FAX-CON) A3-1-E Speaker 6.6.2 PCBs Ref. Description Remarks Name Controls the fax system. G3 FAX control PCB Serves as an interface between 100V and 120V models use NCU PCB telephone line and fax system.
  • Page 124 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.7 Variable Resistors (VR), Light-Emitting Diodes, and Check Pins by PCB Of the variable resistors, light-emitting diodes, and switches used in the machine, those needed for service work in the field are discussed: 1. Some LEDs emit dim light when they are off because of leakage cur- rent;...
  • Page 125 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.7.1 Main Controller PCB J1012 J1022 J1060 J1029 J1044 J1024 J1061 J1014 J1019 J1015 J1011 J1013 J1005 J1059 J1006 SW1002 J1028 J1020 J1058 J1027 J1010 J1001 J1003 J1004 F04-607-01 The DIP switch (SW1002) is designed for adjustments at the factory, and is not normally used in the field.
  • Page 126 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.7.2 DC Controller PCB J330 J333 J319 J331 J309 J304 J302 J301 J322 J315 J313 J308 J316 J300 J307 J310 J312 J314 J311 J320 J332 F04-607-02 6.7.3 Reader Controller PCB J406 J405 J404 J403 J402 J401 J407 J400...
  • Page 127 CHAPTER 4 TROUBLESHOOTING IMAGE FAULTS/MALFUNCTIONS 6.7.4 Composite Power Supply PCB When replacing the PCB, be sure to enter the settings indicated on the service label [1] in service mode. F04-607-04 6.7.5 Fixing Film Sensor PCB J3146 F04-607-05 4-81...
  • Page 129: Chapter 5 Service Mode

    CHAPTER 5 SERVICE MODE CHAPTER 5 SERVICE MODE 1 Outline of Service Mode 1.1 Outline The service mode screens are organized in three levels: Initial screen, Level 1/Level 2 Item screen, Level 3 Item screen. User screen )(2,8)( Reset key Initial screen Reset key Select an item.
  • Page 130: Starting Service Mode And Making Selections

    CHAPTER 5 SERVICE MODE The machines’ service mode consists of the following seven types: COPIER FEEDER SORTER DISPLAY control display mode I/O display mode BOARD ADJUST adjustment mode FUNCTION operation/check mode OPTION settings mode TEST test print mode COUNTER counter mode F05-101-02 1.2 Starting Service Mode and Making Selections 1) Press the User Mode key ‘...
  • Page 131: Ending Service Mode

    CHAPTER 5 SERVICE MODE 1.3 Ending Service Mode • Press the Reset key once to return to the Service Mode Initial screen (F05-101-03). • Press the Reset key twice to end service mode and return to the User screen (standard). If you have used service mode (ADJUST, FUNCTION, OPTION), be sure to turn off and then on the main power switch after ending service mode.
  • Page 132: Using Service Mode

    CHAPTER 5 SERVICE MODE 1.5 Using Service Mode 1.5.1 Initial Screen COPIER Initial settings FEEDER Touch an item to select. (FEEDER, SORTER, SORTER FAX, and BOARD are indicated only when installed.) BOARD F05-105-01 1.5.2 Level 1/Level 2 Item Screen Function Counter Adjust Test...
  • Page 133: Level 3 Item Screen

    CHAPTER 5 SERVICE MODE 1.5.3 Level 3 Item Screen page number Function Counter Display Adjust Option Test Level 2 item 1/ 2 VERSION READY < > < > < > 01.10 DC-CON READY: ready to accept a 01.01 R-CON service/copy job. 00.02 PANEL JAM:...
  • Page 134: Display Control Display Mode

    CHAPTER 5 SERVICE MODE 2 DISPLAY Control Display Mode 2.1 COPIER The following screen will appear in response to COPIER>DISPLAY; the respective item follows: Function Adjust Counter Display Option Test VERSION USER ACC-STS ANALOG CST-STS SENSOR HV-STS ALARM-2 F05-201-01...
  • Page 135 CHAPTER 5 SERVICE MODE COPIER>DISPLAY>VERSION <VERSION> Indicates the version of the machine and the version f the ROM on the accessories PCB. Indication: <xx,yy> Where, xx: version number, yy: R&D control number DC-CON Indicates the version of the ROM on the DC controller PCB. R-CON Indicates the version of the ROM on the reader controller PCB.
  • Page 136 CHAPTER 5 SERVICE MODE COPIER>DISPLAY>VERSION PUNCH Indicates the version of the software of the punch unit. LANG-EN Indicates the version of the English file. LANG-FR Indicates the version of the French file. LANG-DE Indicates the version of the German file. LANG-IT Indicates the version of the Italian file.
  • Page 137 CHAPTER 5 SERVICE MODE COPIER>DISPLAY>VERSION LANG-NO Indicates the version of the Norwegian file. LANG-PL Indicates the version of the Polish file. LANG-PT Indicates the version of the Portuguese file. LANG-RU Indicates the version of the Russian file. LANG-SL Indicates the version of the Slovenian file. LANG-SV Indicates the version of the Swedish file.
  • Page 138 (00: Canon, 01: OEM, 02: common (all)) paper size configuration code (00: AB, 01: Inch, 02: A, 03: all sizes) MODEL Indicates the model (0: iR2200, 1: iR2800, 2: iR3300). COPIER>DISPLAY>ACC-STS <ACC-STS> Indicates the connection of accessories. FEEDER Indicates the connection of an ADF.
  • Page 139 CHAPTER 5 SERVICE MODE COPIER>DISPLAY>ACC-STS Indicates the size of memory mounted to the main controller. (64 MB, 128 Indicates the connection of a network board. (0: absent, 1: Ethernet board, 2: TokenRing, 3: both) LIPS-RAM Indicates the size of memory mounted on the LIPS board. (xx MB) LIPS Indicates the connection of a LIPS board.
  • Page 140 CHAPTER 5 SERVICE MODE COPIER>DISPLAY>CTS-STS <CST-STS> Indicates the size of paper in the cassettes and the manual feeder. WIDTH-MF Indicates the width of paper in terms of paper size (manual feed). 5-12...
  • Page 141 CHAPTER 5 SERVICE MODE COPIER>DISPLAY>JAM <JAM> Indicates jam data. Function Counter Display Adjust Option Test 1/ 7 < READY > < > < > BBBB CCCC DDDD EEEE FFff HHHHHH IIIII BBBB CCCC DDDD EEEE FFff HHHHHH IIIII BBBB CCCC DDDD EEEE FFff...
  • Page 142 CHAPTER 5 SERVICE MODE COPIER>DISPLAY>JAM FF: Types of Jams G: Source of Paper Code Type Code Source 00xx none cassette 1 01xx delay jam cassette 2 02xx stationary jam cassette 3 0Axx power-on stationary jam cassette 4 0Bxx cover open jam not used 9003 logic jam (*1)
  • Page 143 CHAPTER 5 SERVICE MODE COPIER>DISPLAY>JAM FFff: Sensor/Type (jams in Saddle Finisher-G1) Code Sensor/type Sensor used 1006 stapler staple jam PI19 1007 power-on jam PI1, PI10 1008 cover open jam PI22, PI23, 1011 inlet sensor delay 1012 folding potion sensor PI10 delay 1021 inlet sensor stationary...
  • Page 144 CHAPTER 5 SERVICE MODE COPIER>DISPLAY>ERR <ERR> Indicate error data. Function Adjust Counter Display Option Test < 1/ 7 > READY < > < > BBBB CCCC DDDD EEEE FFff BBBB CCCC DDDD EEEE FFff BBBB CCCC DDDD EEEE FFff BBBB CCCC DDDD EEEE...
  • Page 145 CHAPTER 5 SERVICE MODE COPIER>DISPLAY>HV-STS <HV-STS> Indicates the measurements taken of voltage/current. PRIMARY Indicates the level of current of primary charging in relation to photosensi- tive drum resistance detection control (APVC). Unit: µA Reference: • If 353 µA or less, the drum unit can well be used. •...
  • Page 146 CHAPTER 5 SERVICE MODE COPIER>DISPLAY>ALAM-2 <ALARM-2> Indicates alarm data. Function Adjust Counter Display Option Test 1/ 7 ALARM-2 READY < > < > < > AA BBBB CCCC DDDD EEFFFF GGGG HHHHHHHH F05-201-04 Item Description Remarks Indicates the order of alarms 1 to 50 (the higher the number, the older the alarm).
  • Page 147: Feeder

    CHAPTER 5 SERVICE MODE COPIER>DISPLAY>ALAM-2 EE (location code) EE (location) FFFF (description) scanner in reader unit 0002: Indicate of dirt on reading glass in stream reading mode (small-size) pickup/feed system 0008: paper deck lifter fault 0011: cassette 1 re-try alarm 0012: cassette 2 re-try alarm 0013: cassette 3 re-try alarm 0014: cassette 4 re-try alarm...
  • Page 148: O, I/o Display Mode

    CHAPTER 5 SERVICE MODE 3 I/O, I/O Display mode The fowling screen will appear in response to COPIER>I/O; discussions on items follow: Function Adjust Test Counter Display Option Input/output port of DC controller PCB DC-CON R-CON Input/output port of reader controller PCB FEEDER Input/output port of ADF controller PCB SORTER...
  • Page 149: Pcbs

    CHAPTER 5 SERVICE MODE COPIER>I/O>DC-CON 3.1 DC-CON Indicates the input/output ports of the DC controller PCBs. <DC-CON (1/7)> Address bit Notation Description Remarks P001 main motor drive signal 0: ON LAMP2 pre-exposure lamp ON signal 1: ON laser scanner motor dive signal 0: ON fixing motor dive signal 0: ON...
  • Page 150 CHAPTER 5 SERVICE MODE COPIER>I/O>DC-CON <DC-CON (2/7)> Address bit Notation Description Remarks P005 duplex motor pulse signal IN1 duplex motor pulse signal IN2 duplex motor pulse signal IN3 duplex motor pulse signal IN4 duplex motor drive signal I0 duplex motor drive signal I1 curl reducing fan 1 drive signal 1: ON curl reducing fan 2 drive signal...
  • Page 151 CHAPTER 5 SERVICE MODE COPIER>I/O>DC-CON <DC-CON (3/7)> Address bit Notation Description Remarks P010 delivery motor pulse signal A_D0 delivery motor pulse signal A_D1 delivery motor pulse signal A_D2 delivery motor pulse signal A_PHASE delivery motor pulse signal B_D0 delivery motor pulse signal B_D1 delivery motor pulse signal B_D2 delivery motor pulse signal B_PHASE delivery motor pulse signal I0...
  • Page 152 CHAPTER 5 SERVICE MODE COPIER>I/O>DC-CON <DC-CON (4/7)> Address bit Notation Description Remarks P013 cassette 1 cassette size detection signal bit 0 cassette 1 cassette size detection signal bit 1 cassette 1 cassette size detection signal bit 2 cassette 1 cassette size detection signal bit 3 cassette 1 cassette size detection signal bit 4 cassette 1 paper detection signal 1: paper absent...
  • Page 153 CHAPTER 5 SERVICE MODE COPIER>I/O>DC-CON <DC-CON (5/7)> Address bit Notation Description Remarks P018 print start signal transmission request signal controller power supply inlet ready signal printer power supply inlet signal not used not used not used not used P019 BD cycle error signal 1: present phsync cycle error signal 1: present...
  • Page 154 CHAPTER 5 SERVICE MODE COPIER>I/O>DC-CON <DC-CON (6/7)> Address bit Notation Description Remarks P022 controller communication signal power supply communication signal controller communication signal power supply communication signal not used power supply communication signal not used not used main thermistor ON signal sub thermistor ON signal multifeeder paper width detection signal drum thermistor ON signal...
  • Page 155 CHAPTER 5 SERVICE MODE COPIER>I/O>DC-CON <DC-CON (7/7)> Address bit Notation Description Remarks P027 100/200V detection signal 1: 100V, 0: 200V not used ADC chip select signal not used not used not used not used used as Φ terminal P028 CPU check LED On signal not used not used not used...
  • Page 156 CHAPTER 5 SERVICE MODE COPIER>I/O>R-CON 3.2 R-CON Indicates the input/output ports of the reader controller PCB. <R-CON (1/3)> Address bit Notation Description Remarks IO-P01 0 M400 scanner motor clock signal clock signal M400 scanner rotation direction signal 0: cw M400 scanner motor drier drive enable signal 0: drive enabled not used...
  • Page 157 CHAPTER 5 SERVICE MODE COPIER>I/O>R-CON <R-CON (2/3)> Address bit Notation Description Remarks IO-P05 0 printer start signal (DDI) 0: ON analog processor data signal data analog processor clock signal clock signal analog processor load signal data not used not used not used not used IO-P06 0...
  • Page 158 CHAPTER 5 SERVICE MODE COPIER>I/O>R-CON <R-CON (3/3)> Address bit Notation Description Remarks IO-P10 0-7 not used IO-P11 0-7 not used IO-P12 0-7 not used general port (0) for DDI: controller → reader IO-P13 0 general port (1) for DDI: controller → reader not used general port (2) for DDI: controller →...
  • Page 159 CHAPTER 5 SERVICE MODE COPIER>I/O>MN-CON 3.3 MN-CON Indicates the input/output ports for the main controller PCB. <MN-CON (1/2)> Address bit Notation Description Remarks P001 GPDATA not used (fixed; 1) not used (fixed; 1) LED1008 for check on operation fan ON cooling fan control PCI power save control 1: normal operation...
  • Page 160 CHAPTER 5 SERVICE MODE COPIER>I/O>MN-COM <MN-CON (2/2)> Address bit Notation Description Remarks P007 fax SSB forced reset 0: Reset, 1: Normal parallel EEPROM write protect for factory not used LCD back-light control signal 1: ON coin robot delivery count 1: count coin robot pickup count 1: count delivery count...
  • Page 161: Feeder

    CHAPTER 5 SERVICE MODE COPIER>I/O>FEEDER 3.4 FEEDER Indicates the input/output ports of the ADF controller PCB. <FEEDER (1/2)> Address bit Notation Description Remarks IO-P01 0 not used (output) 1 not used not used not used not used original detection LED ON signal 0: ON locking solenoid drive signal 0: ON...
  • Page 162 CHAPTER 5 SERVICE MODE COPIER>I/O>FEEDER <FEEDER (2/2)> Address bit Notation Description Remarks IO-P05 0 original width volume (input) 1 last original sensor signal tray sensor 2 tray sensor 1 A4R/LTR ID sensor push switch feed motor V ref pickup motor V ref IO-P06 0 feed motor phase A output (output) 1...
  • Page 163: Sorter

    CHAPTER 5 SERVICE MODE COPIER>I/O>SORTER 3.5 SORTER Indicates the input/output ports for the finisher controller PCB. <SORTER (1/8)> 3.5.1 Finisher-J1 Address bit Notation Description Remarks IO-P001 0 not used (input) 1 not used stack tray paper height sensor signal 1: upper limit fisher front cover sensor signal 1: closed stack tray paper sensor signal...
  • Page 164 CHAPTER 5 SERVICE MODE COPIER>I/O>SORTER <SORTER (2/8)> Address bit Notation Description Remarks IO-P006 0 M3/M4 alignment motor pulse INA (input) 1 M3/M4 alignment motor pulse INB rear alignment motor enable signal 1: enable front alignment motor enable signal 1: enable stack delivery motor pulse INA stack delivery motor pulse INB stapler motor CW2 signal...
  • Page 165 CHAPTER 5 SERVICE MODE COPIER>I/O>SORTER <SORTER (3/8)> Address bit Notation Description Remarks IO-P012 0-7 not used IO-P013 0-7 not used IO-P014 0-7 not used IO-P015 0-7 not used IO-P016 0-7 not used IO-P017 0-7 not used IO-P018 0-7 not used IO-P019 0-7 not used IO-P020 0-7...
  • Page 166: Saddle Finisher-g1

    CHAPTER 5 SERVICE MODE COPIER>I/O>SORTER <SORTER (4/8)> 3.5.2 Saddle Finisher-G1 Address bit Notation Description Remarks P001 front aligning plate motor phase A output 0: ON (output) 1 front aligning plate motor phase B output 0: ON slide moor phase A output 0: ON slide motor phase B output 0: ON...
  • Page 167 CHAPTER 5 SERVICE MODE COPIER>I/O>SORTER <SORTER (5/8)> Address bit Notation Description Remarks P006 PI21 cartridge sensor signal 1: ready (input) 1 PI20 staple sensor signal 1: staple ascent rear alignment motor phase A (output) 0: ON rear alignment motor phase B (output) 0: ON PI19 stapler drive home position sensor signal...
  • Page 168 CHAPTER 5 SERVICE MODE COPIER>I/O>SORTER <SORTER (6/8)> Address bit Notation Description Remarks P012 PI23 upper cover open sensor signal 1: open (input) 1 PI22 front cover open sensor signal 1: open rear aligning plate home position sensor signal 0: HP stack roller home position sensor signal 0: HP paddle home position sensor signal...
  • Page 169: Puncher Unit (saddle Finisher-g1)

    CHAPTER 5 SERVICE MODE COPIER>I/O>SORTER <SORTER (7/8)> 3.5.3 Puncher Unit (Saddle Finisher-G1) Address bit Notation Description Remarks P016 ladder circuit bit 1 (output) 1 ladder circuit bit 2 ladder circuit bit 3 ladder circuit bit 4 ladder circuit bit 5 ladder circuit bit 6 ladder circuit bit 7 ladder circuit bit 8...
  • Page 170 CHAPTER 5 SERVICE MODE COPIER>I/O>SORTER <SORTER (8/8)> Address bit Notation Description Remarks P021 horizontal registration motor current set (output) 1 horizontal registration motor current set horizontal registration motor phase B output horizontal registration motor phase A output punch motor REV punch motor FWD punch motor PWM punch motor encoder (input)
  • Page 171 CHAPTER 5 SERVICE MODE COPIER>I/O>SORTER delivery motor current switch 1 delivery motor current switch 2 Current (A) (P011-3) (P005-5) T05-305-01 5-43...
  • Page 172: Adjust Adjustment Mode

    CHAPTER 5 SERVICE MODE 4 ADJUST Adjustment Mode 4.1 COPIER The following screen will appear in response to COPIER>ADJUST: Function Adjust Counter Display Option Test BLANK ADJ-XY FEED-ADJ LASER HV-PRI CST-ADJ HV-TR MISC DEVELOP DENS F05-401-01 5-44...
  • Page 173 CHAPTER 5 SERVICE MODE COPIER>ADJUST>AE <AE> Use it to execute AE adjustment. If you have cleared the RAM on the reader controller PCB, enter the settings indicated on the service label. AE-TBL Use it to adjust the density of text for image density adjustment. Range of 1 to 9;...
  • Page 174 CHAPTER 5 SERVICE MODE COPIER>ADJUST>ADJ-XY <ADJ-XY> Use it to adjust the image read start position. If you have cleared the RAM on the reader controller PCB and replaced the PCB, use it to enter the settings indicated on the service label. ADJ-X Use it to adjust the scanner image leading edge (x direction).
  • Page 175 CHAPTER 5 SERVICE MODE COPIER>ADJUST>ADJ-XY ADJ-S Use it to adjust the scanner home position. Range of 16 to 128 adjustment Caution Do not use this mode; it is for factory use only. ADJ-Y-DF Use it to adjust the read start position in main scanning direction when the ADF is in use (ADF horizontal registration adjustment).
  • Page 176 CHAPTER 5 SERVICE MODE COPIER>ADJUST>CCD <CCD> Use it to make CCD/shading-related adjustments. If faulty images are generated after the execution of COPIER>FUNCTION>CCD>CCD- ADJ, enter the settings indicated on the service label. SH-TRGT Use it to enter the white level target value for shading correction. SH-PATIO Use it to enter the data on the white level ratio (the standard white plate and the standard white paper) for shading correction.
  • Page 177 CHAPTER 5 SERVICE MODE COPIER>ADJUST>DEVELOP <DEVELOP> Use it to adjust the developing bias output. DE-DC Use it to enter the adjustment value for the DC component of the develop- ing bias within the image area. Range of 0 to 255 (a higher setting generates lighter images) adjustment Caution If you have replaced the DC controller PCB, be sure to enter the settings in-...
  • Page 178 CHAPTER 5 SERVICE MODE COPIER>ADJUST>DENS <DENS> Use it to fine-adjust the copy density auto correction mechanism. If you have cleared the RAM on the DC controller PCB and replaced the PCB, be sure to enter the settings indicated on the service label. DENS-ADJ Use it to correct the density of images (copier/printer).
  • Page 179 CHAPTER 5 SERVICE MODE COPIER>ADJUST>HV-PRI <HV-PRI> Use it to adjust the output of the primary charging assembly. If you have cleared the RAM on the DC controller PCB and replaced the PCB, be sure to enter the setting indicated on the service label. P-DC Use it to enter the adjustment value for the primary charging DC component of the image area.
  • Page 180 CHAPTER 5 SERVICE MODE COPIER>ADJUST>HV-PRI OFST1-DC Use it to enter the adjustment value for the primary charging DC offset 1. Caution If you have replaced the composite power supply PCB, be sure to enter the settings indicated on the label attached to the new PCB (case). Range of 0 to 255 (a lower setting generates lighter images) adjustment...
  • Page 181 CHAPTER 5 SERVICE MODE COPIER>ADJUST>HV-TR <HV-TR> User it to adjust the output for transfer charging/pre-transfer. If you have cleared the RAM on the DC controller PCB and replaced the PCB, be sure to enter the settings indicated on the service label. TR-N1 Use it to enter the output adjustment value for the transfer charging current (for plain paper, printing on one side or the 1st side of a double-sided print).
  • Page 182 CHAPTER 5 SERVICE MODE COPIER>ADJUST>FEED-ADJ <FEED-ADJ> Use it to make feeder-related adjustments. If you have cleared the RAM on the DC controller PCB and replaced the PCB, be sure to enter the settings indicated on the service label. REGIST Use it to adjust the timing at which the registration roller clutch goes ON. •...
  • Page 183 CHAPTER 5 SERVICE MODE COPIER>ADJUST>CST-ADJ MF-A4 Use it to enter the paper width basic value for the multifeeder tray (A4). Range of 0 to 1024 adjustment COPIER>ADJUST>FIXING <FIXING> Use it to make fixing-relating adjustments. If you have cleared the RAM on the DC controller PCB and replaced the PCB, be sure to enter the settings indicated on the service label.
  • Page 184 CHAPTER 5 SERVICE MODE COPIER>ADJUST>MISC <MISC> Use it to make other adjustments. If you have cleared the RAM on the DC controller PCB and replaced the PCB, be sure to enter the settings indicated on the service label. C1-ADJ-Y Use it to enter the cassette 1 horizontal registration adjustment value. •...
  • Page 185 CHAPTER 5 SERVICE MODE COPIER>ADJUST>MISC DK-ADJ-Y Use it to enter the horizontal registration adjustment value for the paper deck. • Use it to enter a laser write position value in relation to the registered value for paper picked up from the paper deck. Range of -32 to +32 (in steps;...
  • Page 186: Feeder

    CHAPTER 5 SERVICE MODE FEEDER>ADJUST 4.2 FEEDER DOCST Use it to adjust the original leading edge registration when the ADF is used. • A higher setting decreases the leading edge margin. • The data is stored on the ADF controller PCB. Range of -10 to +10 (in 0.5 mm) adjustment...
  • Page 187: Sorter

    CHAPTER 5 SERVICE MODE SORTER>ADJUST 4.3 SORTER PNCH-HLE Use it to adjust the punch hole position (paper feed direction) when the puncher unit is in use. • A higher setting shifts the punch hole toward the leading edge of paper (middle of paper).
  • Page 188: Function Operation/inspection Mode

    CHAPTER 5 SERVICE MODE 5 FUNCTION Operation/Inspection Mode 5.1 COPIER The following screen will appear in response to COPIER>FUNCTION; lists of items fol- low: Function Adjust Counter Display Option Test INSTALL FIXING SYSTEM PANEL PART-CHK DENS CLEAR MISC-R MISC-P F05-501-01 5-60...
  • Page 189 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>INSTALL <INSTALL> Use it as part of installation work. TONER-S Use it to stir the toner inside the developing assembly. Caution • Check to make sure that the developing assembly is securely mounted before pressing the OK key. •...
  • Page 190 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>CCD <CCD> Use it to execute CCD/shading-related automatic adjustment. CCD-ADJ Use it to execute automatic adjustment of the CCD. Caution • Execute the mode if you have replaced any of the following: CCD unit, scanning lamp, inverter PCB, copyboard glass (standard white plate). •...
  • Page 191 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>CCD SHDG-POS Use it to enter data for changing the position of measurement on the stan- dard white plate used for shading correction. Range of 240 to 320 (a multiple of 8 causes a shift of about 0.17 mm) adjustment Caution •...
  • Page 192 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>CCD SH-PS-ST Use it to execute optimum position auto adjustment for the standard white plate for shading correction. Caution • You must execute COPIER>FUNCTION>CCD>CCD-ADJ before ex- ecuting this move. • Execute this mode if you have replaced the copyboard glass (standard white plate) or a white line is noted in halftone areas.
  • Page 193 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>CCD EGGN-POS Use it to execute automatic adjustment of the edge gain correction for the CCD. (The edge gain correction of the CCD is effective only when the ADF is in use.) Caution • If you have replaced the CCD unit, be sure to execute the following first: COPIER>FUNCTION>CCD>CCD-ADJ.
  • Page 194 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>DENS <DENS> Use it to execute automatic density adjustment. Execute this mode after shading correction, and be sure to execute all of the following in sequence: WHITE-ME, PD-DENS, PD-ME. WHITE-ME Use it to execute automatic density correction of the white level. Using the Mode 1) Place standard white paper (10 sheets or more;...
  • Page 195 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>DENS PD-ME Use it to execute automatic density correction for text mode (to read PD- DENS output). Using the Mode 1) While keeping the following in mind, place the PD-DENS output on the copyboard glass as indicated: •...
  • Page 196 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>DPC <DPC> Use it to execute potential-related operations. D-GAMMA Use it to execute photosensitive drum resistance measurement control (APVC). Caution Use this mode only for the following; do not rely on this mode unless nec- essary: •...
  • Page 197 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>FIXING <FIXING> Use it to execute fixing assembly-related automatic adjustments. NIP-CHK Use it to obtain output for automatic measurement of the fixing nip width. Using the Mode 1) Make a solid black print in A4/LTR. 2) Make about 20 A4/LTR prints of the Test Sheet. 3) Place the A4/LTR solid black output obtained in step 1.
  • Page 198 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>PANEL <PANEL> Use it to check the control panel. LCD-CHK Use it to check the touch panel for missing dots. Using the Mode 1) Select <LCD-CHK> to highlight, and press the OK key. The entire face of the touch panel will go ON and remain white for several seconds and then blue for several seconds.
  • Page 199 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>PANEL Input Keys/Indications Key name Indication on screen Key name Indication on screen Counter Check BILL Copy COPY Additional Functions USER Start START Mail Box Stop STOP Scan OTHER Reset RESET O to 9, #, * O to 9, #, * Interrupt INTERRUPT...
  • Page 200 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>PART-CHK MTR-ON Use it to check the motor. Using the Mode 1) Select the item, and press the OK key. • ON for 20 sec → OFF • For the duplex horizontal registration motor, ON for 10 sec → OFF Use it to select a solenoid whose operation you want to check.
  • Page 201 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>PART-CHK Codes and Motors Code Name Code Name Main motor (M1) Horizontal registration sensor shift Fixing motor (M4) motor (M3) Pickup motor (M2) Registration motor (M9) Duplex motor (M6) Laser scanner motor (M10) Delivery motor (M5) Pedestal main motor (M1C) Cassette pickup motor (M2C) 2-way delivery outlet motor (M8B)/...
  • Page 202 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>CLEAR <CLEAR> Use it to clear the RAM, jam history, or error code history. The effect does not take place unless the main power switch has been turned off and then Use this mode to clear an error code: E000, E001, E002, E003, E004, E032, E717.
  • Page 203 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>CLEAR E355-CLR PWD-CLR Use it to clear the password of the system administrator in user mode. Using the Mode 1) Select <PWD-CLR> to highlight, and press the OK key. 2) Turn off and then on the main power switch. ADRS-BK Use it to clear the address book data.
  • Page 204 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>MISC-R <MISC-R> Checking reader unit-related operations. SCANLAMP Use it to check the scanning lamp for activation. Using the Mode 1) Select <SCANLAMP> to highlight, and press the OK key. 2) The scanning lamp goes ON. 3) Press the Stop key to turn off the lamp. 5-76...
  • Page 205 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>MISC-P <MISC-P> Use it to check the operation of the printer unit. P-PRINT Use it to print out the contents of service mode (ADJUST, OPTION, COUNTER). Caution • It may take several dozens of seconds to print out the list. Using the Mode 1) Select <P-PRINT>...
  • Page 206 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>MISC-P HIST-PRT Use it to print out the jam history and the error history stored for service mode. Using the Mode 1) Select the item, and press the OK key. 2) The machine prints put the jam history and the error history. USER-PRT Use it to print out the user mode settings from service mode.
  • Page 207 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>MISC-P MF-ADJ-Y Use it to execute multifeeder horizontal registration automatic adjustment. Using the Mode 1) Select the item, and press the OK key. 2) The machine prints a halftone PG image on paper from the multifeeder tray.
  • Page 208 CHAPTER 5 SERVICE MODE COPIER>FUNCTION>SYSTEM <SYSTEM> Use it to check system-related operations. DOWNLOAD Use it to switch to system program download mode. Caution • Use it to download the system program. Using the Mode 1) Turn off the machine and the PC. 2) Disconnect the network cable from the machine.
  • Page 209: Option Machine Settings Mode

    CHAPTER 5 SERVICE MODE 6 OPTION Machine Settings Mode 6.1 COPIER The following screen will appear in response to COPIER>OPTION; lists of items will fol- low: Adjust Function Counter Display Option Test BODY USER INT-FACE F05-601-01 5-81...
  • Page 210 CHAPTER 5 SERVICE MODE COPIER>OPTION>BODY BODY Use it to make machine-related settings. MODEL-SZ Use it to select the mode of indication by destination and of the ADF origi- nal size detection. Settings 0: AB (6R5E), 1: INCH (5R4E), 2: A (3R3E), 3: AB/INCH (6R5E) FIX-CLN Use it to set fixing cleaning mode: •...
  • Page 211 CHAPTER 5 SERVICE MODE COPIER>OPTION>BODY SCANSLCT Use it to enable or disable the original size detection mechanism for the ADF. • When enabled, the scan size is determined in relation to the original size. Settings 0: off (default), 1: on TRANS-SW Use it to set the transfer charging bias output control method for large-size paper.
  • Page 212 CHAPTER 5 SERVICE MODE COPIER>OPTION>BODY CONFIG Use it to select any of the multiple pieces of firmware stored on the hard disk to suit the selected destination and paper size: Settings XXYYZZAA XX: country (JP), YY: language (ja), ZZ (00): destination, AA (00): paper configuration The method of indication COPIER>DISPLAY>USER>LANGUAGE.
  • Page 213 CHAPTER 5 SERVICE MODE COPIER>OPTION>BODY DECRL-FN Use it to enable or disable delivery curl reducing fan. Settings 0: disable (default) 1: enable Caution When ‘1’ is selected, the curl reducing fan is rotated for 30 sec after the im- age leading edge sensor goes ON. TR-CLN Use it to enable or disable transfer charging roller cleaning enhancement mode.
  • Page 214 CHAPTER 5 SERVICE MODE COPIER>OPTION>USER COUNTER2 Use it to change the type of soft counter 2 of the control panel to suit the needs of the user. Settings 000 to 804 (T05-601-01); default: 000 (100V model), 103 (120/230V model) COUNTER3 Use it to change the type of soft counter 3 in the control panel to suit the needs of the user.
  • Page 215 CHAPTER 5 SERVICE MODE COPIER>OPTION>USER TRY-STP Use it to impose a limit to the number of sheets for stapling in the finisher and to suspend printing if sizes are mixed. Caution If ‘1’ is set, occurrence of jams and alignment will be outside the consider- ation.
  • Page 216: Soft Counter Specifications

    CHAPTER 5 SERVICE MODE COPIER>OPTION>USER Soft Counter Specifications The soft counters are classified a follows in terms of input numbers: 100s: total 500s: scan 200s: copy 600s: 300s: print 700s: received file print 400s: copy + print 800s: report pint Guide to the Table •...
  • Page 217 CHAPTER 5 SERVICE MODE COPIER>OPTION>USER Yes/No Counter Yes/No Counter copy (4C + mono/L) print (4C/L/double- copy (4C + mono/S) sided) copy (4C + mono/2) print (4C/S/double- copy (4C + mono/1) sided) copy (4C/L/double- print (mono/L/ sided) double-sided) copy (4C/S/double- print (mono/S/ sided) double-sided) copy (mono /L/...
  • Page 218 CHAPTER 5 SERVICE MODE COPIER>OPTION>USER Yes/No Counter Yes/No Counter Bk scan (total 1) box print (total 1) copy scan (Bk) box print (total 2) Bk scan (total 2) box print (L) Bk scan (L) box print (S) copy scan (Bk/L) received file print Bk scan (S) (total 1)
  • Page 219 CHAPTER 5 SERVICE MODE COPIER>OPTION>CST Use it to make cassette-related settings. Be sure to turn off and then on the power after making the settings. U1-NAME U2-NAME U3-NAME U4-NAME U5-NAME U6-NAME U7-NAME U8-NAME Use it to enable or disable the indication of the name of paper detected (size groups from U1 through U8).
  • Page 220 CHAPTER 5 SERVICE MODE COPIER>OPTION>CST ENV1 Use it to register envelope cassette ENV1. Settings 21: COM10, 22: ISO-B5, 23: Monarch, 24: ISO-C5, 25: DL, 26: No. 4 ENV2 Use it to register envelope cassette ENV2. Settings 21: COM10, 22: ISO-B5, 23: Monarch, 24: ISO-C5, 25: DL, 26: No. 4 Codes and Paper Names Code NotationName...
  • Page 221 CHAPTER 5 SERVICE MODE COPIER>OPTION>ACC Use it to make accessory-related selections. COIN Use it to enable or disable the indication of the coin vendor. • Use it to change the indication for the control card in the control panel for the coin vendor. Settings 0: disable (default), 1: enable for coin vendor DK-P...
  • Page 222: Feeder

    CHAPTER 5 SERVICE MODE FEEDER>OPTION 6.2 FEEDER SIZE-SW Use it to enable or disable detection of mixed original sizes (AB and Inch sizes). Settings 0: disable (default), 1: enable SORTER>OPTION 6.3 SORTER BLNK-SW Use it to set the margin width (W) for both sides of a fold when a saddle stitcher is used.
  • Page 223: Board

    CHAPTER 5 SERVICE MODE BOARD>OPTION 6.4 BOARD MENUE-1 Use it to indicate level 1 of the printer settings menu. Settings 0: do not indicate (default), 1: indicate MENUE-2 Use it to indicate level 2 of the printer settings menu. Settings 0: do not indicate (default), 1: indicate MENUE-3 Use it to indicate level 3 of the printer settings menu.
  • Page 224: Test Test Print Mode

    CHAPTER 5 SERVICE MODE 7 TEST Test Print Mode The following screen will appear in response to COPIER>TEST; lists of items will fol- low: Function Counter Adjust Test Display Option NETWORK F05-701-01 5-96...
  • Page 225 CHAPTER 5 SERVICE MODE COPIER>TEST>PG Use it to select the type of test print and generate it. TYPE Enter the number or the type of test print you want, and press the OK key to generate it. Caution Be sure to return it to ‘00’ after printing the test print. Settings 00: normal print, 01 through 08: as in T05-701-01 TXPH...
  • Page 226 CHAPTER 5 SERVICE MODE COPIER>TEST>NETWORK NETWORK Use it to check the network-related items for connection. PING Use it to check the connection between machine and the network (TCP/IP only). Caution Use this mode when checking the connection to the network at time of in- stallation or when the connection to the network is faulty.
  • Page 227 CHAPTER 5 SERVICE MODE COPIER>TEST>NETWORK 6) Make the following selections : COPIER>TEST>NETWORK>PING. Then, enter the loop-back address* (127.0.0.1), and press the OK key and then the Start key. • If ‘NG’ is indicated, suspect a fault in the TCP/IP settings of the ma- chine.
  • Page 228: Counter Counter Mode

    CHAPTER 5 SERVICE MODE 8 COUNTER Counter Mode The following screen will appear in response to COPIER>COUNTER; lists of items will follow: Adjust Function Test Counter Display Option TOTAL PICK-UP FEEDER DRBL-1 DRBL-2 F05-801-01 Clearing the Counter Readings 1) Select the item to clear (highlight). 2) Press the Clear key of the control panel.
  • Page 229 CHAPTER 5 SERVICE MODE COPIER>COUNTER>TOTAL Guide to the Counters for Periodically Replaced Parts and Durables The machine is equipped with counters for periodically replaced parts and durables (DRBL-1/DRBL-2) so as to provide an idea of when to replace the parts. A small-size sheet increments the counter reading by ‘1’, while a large-size sheet incre- ments the count by ‘2’.
  • Page 230 CHAPTER 5 SERVICE MODE COPIER>COUNTER>PICK-UP Level 2: PICK-UP Level 3: C1 cassette 1 pickup counter cassette 2 pickup counter cassette 3 pickup counter cassette 4 pickup counter multifeeder tray pickup counter paper deck pickup counter 2-SIDE double-sided 2nd side pickup counter COPIER>COUNTER>FEEDER Level 2: FEEDER Level 3: FEED...
  • Page 231 CHAPTER 5 SERVICE MODE COPIER>COUNTER>DRBL-1 Level 2: DRBL-1 Level 3: PRE-LMP pre-exposure lamp counter TR-ROLL transfer charging roller counter SP-SC-EL separation static eliminator paper passage counter DVG-CYL developing cylinder counter C1-PU-RL cassette 1 pickup roller counter C1-SP-RL cassette 1 separation roller counter C1-FD-RL cassette 1 feeding roller counter C2-PU-RL...
  • Page 233: Chapter 6 Self Diagnosis

    CHAPTER 6 SELF DIAGNOSIS CHAPTER 6 SELF DIAGNOSIS 1 Self Diagnosis The machine is equipped with a mechanism that checks the condition of the machine (es- pecially sensor outputs) and indicates an error code in the control panel upon detection of a fault.
  • Page 234 CHAPTER 6 SELF DIAGNOSIS Code Description Code Description [Copier] E716 Communication error (with pedestal) E000 Heater temperature fault E717 Communication error (with ASSIST) (fails to increase) E719 Card reader, coin vendor E001 Overheating detection error communication error E002 Heater temperature error (fails to reach E732 Reader communication error specific level;...
  • Page 235: Detail Codes (copier)

    CHAPTER 6 SELF DIAGNOSIS 1.1 Detail Codes (copier) E000 0000 The reading of the main thermistor does not reach 30°C 1 sec after the main power switch is turned on. Or, it does not reach 70°C 2 sec thereafter. Main cause The fixing film unit is faulty.
  • Page 236 CHAPTER 6 SELF DIAGNOSIS E001 0000 The main thermistor detects 250°C or higher. 0001 The main thermistor or the sub thermistor detects overheating (hardware circuit detection). 0002 The sub thermistor detects about 295°C or higher. Main cause The fixing film unit is faulty (i.e., the thermistor has a short circuit). The main power supply PCB is faulty.
  • Page 237 CHAPTER 6 SELF DIAGNOSIS E002 0000 The temperature of the fixing film is as follows: 1. has exceeded 100°C, but does not reach 115°C within 1 sec thereafter. 2. has exceeded 140°C, but does not reach 150°C within 1 sec thereafter. 3.
  • Page 238 CHAPTER 6 SELF DIAGNOSIS E007 0000 An error in the rotation of the fixing film is detected. The reading of the main thermistor is 100°C or higher and, in addition, the fixing film sensor does not detect the rotation of the film for 6 sec or more while the fixing motor is driven.
  • Page 239 CHAPTER 6 SELF DIAGNOSIS E010 0000 After the main motor drive signal is generated, the clock signal does to ar- rive within 1.3 sec. Main cause The main motor (M2) is faulty. the DC controller PCB is faulty. Action 1. Connector Is the connector of the main motor connected? Connect the connector.
  • Page 240 CHAPTER 6 SELF DIAGNOSIS E014 After the fixing motor drive signal is generated, the clock signal does not arrive within 1.3 sec. Main cause The fixing motor (M19) is faulty. The DC controller PCB is faulty. Action 1. Connector Is the connector of the fixing motor connected? Connect the connector.
  • Page 241 CHAPTER 6 SELF DIAGNOSIS E019 0000 The waste toner case is full of waste toner. Main cause The waste toner case is full. The waste toner case full detection mechanism is soiled. The waste toner sensor is faulty. The DC controller PCB is faulty. Caution To clear the error, dispose of the waste toner, and turn off and then on the main power switch.
  • Page 242 CHAPTER 6 SELF DIAGNOSIS E032 0001 The DA unit connection is disconnected (after connection). Main cause The DA unit is faulty. The main controller PCB is faulty. Action 1. Connector Is the DA unit connected securely? Connect it securely. 2. DA controller, Main controller PCB Try replacing the DA unit.
  • Page 243 CHAPTER 6 SELF DIAGNOSIS E051 0000 At start-up, home position is not detected when the horizontal registration assembly is moved 100 mm in the direction of home position. Main cause The horizontal home position sensor is faulty. The horizontal registration motor is faulty.
  • Page 244 CHAPTER 6 SELF DIAGNOSIS E064 0000 The presence of a high-voltage error is communicated by the composite power supply PCB. (The output for primary charging, developing, or trans- fer has deviated from a specific level of voltage.) Main cause The contact has poor connection. The wiring is faulty. The composite power supply PCB is faulty.
  • Page 245 CHAPTER 6 SELF DIAGNOSIS E100 0001 The BD signal is not detected 10 times or more within 10 msec in 5 msec after the generation of the laser drive signal. 0002 While the laser is ON, the BD signal cycle is outside a specific range 20 times or more continuously.
  • Page 246 CHAPTER 6 SELF DIAGNOSIS E110 0000 The motor ready signal does not arrive within 15 sec after the laser scanner motor drive signal is generated. Main cause The wiring is faulty (short circuit, open circuit, disconnection). The laser scanner motor (M10) is faulty. The main power supply PCB is faulty. The DC controller PCB is faulty.
  • Page 247 CHAPTER 6 SELF DIAGNOSIS E202 The home position sensor does not go ON when the main power switch is turned on. 0001 The scanner home position sensor does not go OFF when the scanner is moved forward by 40 mm. 0002 The scanner home position sensor does not go ON when the scanner is moved reverse 450 mm.
  • Page 248 CHAPTER 6 SELF DIAGNOSIS E220 0001 A fault is detected on the inverter PCB for the scanning lamp. Main cause The inverter PCB is faulty. The reader controller PCB is faulty. Action 1. Wiring Is the wiring from the scanning lamp to the reader controller PCB normal? Connect the connector firmly, and correct or replace the wiring.
  • Page 249 CHAPTER 6 SELF DIAGNOSIS E240 0000 A fault occurs in communication between the CPU of the main controller PCB and the CPU of the DC controller PCB. Main cause The main controller PCB is faulty. The DC controller PCB is faulty. Action 1.
  • Page 250 CHAPTER 6 SELF DIAGNOSIS E248 0001 A difference is discovered between the ID in EEPROM read when the main power switch is turned on and the ID in ROM upon comparison. 0002 The data read does not match the data written to EEPROM. 0003 A difference is discovered between the ID of EEPROM and the ID of ROM upon comparison while writing data.
  • Page 251 CHAPTER 6 SELF DIAGNOSIS E302 0001 During shading, the shading processing does not end on the reader control- ler PCB after 1 sec. 0002 During stream reading, the edge white addition processing does not end on the rear controller PCB after 10 sec. Main cause The CCD PCB is faulty.
  • Page 252 CHAPTER 6 SELF DIAGNOSIS E315 Any of the following is true in the image processing by the main controller: 1. The image data has a fault. 2. The encoding/decoding operation for image data has a fault. 3. The image processing element of the main controller PCB has a fault. Main cause The image data is faulty.
  • Page 253 CHAPTER 6 SELF DIAGNOSIS E601 0000 When an image is transferred between the main controller PCB and the HDD, the main controller PCB detects a fault in control information. 0001 When an image is transferred between the main controller PCB and the DC controller PCB, the DC controller PCB detects a fault in the control infor- mation.
  • Page 254 CHAPTER 6 SELF DIAGNOSIS E602 0001 A mounting fault of the HDD is detected when the HDD is started up from the BOOT ROM. 0002 A data read fault of the HDD is detected when the HDD is started up from the BOOT ROM.
  • Page 255 CHAPTER 6 SELF DIAGNOSIS E606 0001 A mounting fault of the HDD is detected when the HDD is started up from the BOOT ROM. Main cause The HDD is faulty. The main controller PCB is faulty. Making Corrections 1. Wiring Are the connection and cable normal between the connector J1025 on the main controller PCB and the connector J2005 of the HDD? Correct the connection and the cable.
  • Page 256 CHAPTER 6 SELF DIAGNOSIS E677 0001 A fault occurs it the combination between any of the printer boards (acces- sories) and the main controller PCB. Main cause Any of the printer boards (accessories) is faulty. The main controller PCB is faulty.
  • Page 257 CHAPTER 6 SELF DIAGNOSIS E710 0001 When the main power is turned on, the communication IC (IPC) on the reader controller PCB cannot be initialized. 0002 When the main power is turned on, the communication IC (IPC) on the DC controller PCB cannot be initialized.
  • Page 258 CHAPTER 6 SELF DIAGNOSIS E711 0001 Data is written to the error register of the communication IC (IPC) on the reader controller PCB four times or more within 1.5 sec. 0002 Data is written to the error register of the communication IC (IPC) on the DC controller PCB four times or more within 2 sec.
  • Page 259 CHAPTER 6 SELF DIAGNOSIS E712 0001 The communication is not resumed 3 sec or more after data has been writ- ten to the error register of the communication IC (IPC) on the ADF control- ler PCB. 0002 The transmission bit is not enabled 10 sec or more in the sync register of the communication IC (IPC) on e reader controller PCB.
  • Page 260 CHAPTER 6 SELF DIAGNOSIS E713 0000 The communication with the finisher is not resumed 3 sec or more after it is disrupted. Main cause The connector has poor connection. The option power supply PCB is faulty. The finisher controller PCB is faulty. The DC controller PCB is faulty. Action 1.
  • Page 261 CHAPTER 6 SELF DIAGNOSIS E716 0000 The ID signal is not detected within a specific period of time after the pres- ence of a pedestal is detected. Main cause The connector has poor connection. The main power supply PCB is faulty. The pedestal controller PCB is faulty.
  • Page 262 CHAPTER 6 SELF DIAGNOSIS E719 0001 The communication between the Card Reader-C1 or the coin vendor and the main controller PCB is disrupted. Main cause The wiring is faulty (short circuit, open circuit). The Card Reader-C1 is faulty. The coin vendor is faulty. The main controller PCB is faulty. Caution To clear the error, execute the following in service mode: COPIER>FUNCTION>CLEAR>ERR.
  • Page 263 CHAPTER 6 SELF DIAGNOSIS E733 0001 A fault is detected by the main controller PCB in the communication be- tween the DC controller PCB and the main controller PCB. Main cause The connector has poor connection. The DC controller PCB is faulty. Action 1.
  • Page 264 CHAPTER 6 SELF DIAGNOSIS E740 0001 At power-on, the LAN card has a fault. 0002 The MAC address has a fault. 0003 The LAN card cannot be read. Main cause The LAN card is faulty. The main controller PCB is faulty. Action 1.
  • Page 265 CHAPTER 6 SELF DIAGNOSIS E743 0000 The reader controller PCB detects a fault in the communication between the main controller PCB and the reader controller PCB. Main cause The connector has poor connection. The main controller PCB has a fault. Action 1.
  • Page 266 CHAPTER 6 SELF DIAGNOSIS E803 0000 The 24V output from the composite main power supply PCB is absent for 1 sec or more. Main cause The wiring is faulty (short circuit, open circuit). The composite power sup- ply PCB is faulty. The DC controller PCB is faulty. Making Corrections 1.
  • Page 267 CHAPTER 6 SELF DIAGNOSIS E805 The clock signal is absent for 5 sec or more after the fan drive signal has been generated. The detail codes of the fans in question are as follows: 0001 developing fan (FM1) 0002 fixing fan (FM2) 0003 curl reducing fan (FM4) 0004...
  • Page 268 CHAPTER 6 SELF DIAGNOSIS E901 0000 The motor ready signal does not arrive within 1.3 sec after the pedestal main motor drive signal is generated. Main cause The connector has poor connector. The pedestal main motor is faulty. The main power supply PCB is faulty. The pedestal controller PCB is faulty. The DC controller PCB is faulty.
  • Page 269: Adf Error Codes

    CHAPTER 6 SELF DIAGNOSIS 1.2 ADF Error Codes When the ADF’s self diagnostic mechanism has gone ON, it may be reset by turning off and then on its host machine. The host machine can still generate copies in book mode if the ADF cable is discontented even while the ADF is out of order.
  • Page 270: Saddle Finisher-g1 Error Codes

    CHAPTER 6 SELF DIAGNOSIS 1.3 Saddle Finisher-G1 Error Codes When the finisher’s self diagnostic mechanism has gone ON, it may be reset by turning off and then on its host machine. The host machine can still generate copies if the finisher cable is disconnected and the de- livery path is set to the delivery tray of the host machine.
  • Page 271 CHAPTER 6 SELF DIAGNOSIS E514 0001 The delivery belt does not leave home position when the stack delivery mo- tor is driven for 3 sec. 0002 The delivery belt does not return to home position when the stack delivery motor is driven for 3 sec. Main cause The stack delivery motor (M3) is faulty.
  • Page 272 CHAPTER 6 SELF DIAGNOSIS E537 0001 The aligning plate (front) does not leave home position when the alignment motor (front) is driven for 3 sec. 0002 The aligning plate (front) does not return to home potion when the align- ment motor (front) is driven for 3 sec. Main cause The alignment motor (front;...
  • Page 273 CHAPTER 6 SELF DIAGNOSIS E590 0001 The puncher does not return to home position when the puncher motor is driven for 250 msec. 0002 The clock from the puncher motor clock sensor is disrupted for 60 msec or more when the puncher motor is driven. Main cause The puncher home position sensor (PI1P) is faulty.
  • Page 274 CHAPTER 6 SELF DIAGNOSIS E5F1 0001 The folding roller does not leave home position when the stapler/folder mo- tor is driven for 1.5 sec. 0002 The folding roller does to return to home position when the stapler/folder motor is driven for 3.5 sec or more. 0003 The clock is disrupted for 1 sec or more while the stapler/folder motor is driven.
  • Page 275: Finisher-j1 Error Codes

    CHAPTER 6 SELF DIAGNOSIS 1.4 Finisher-J1 Error Codes When the finisher’s self diagnostic mechanism has gone ON, it may be reset by turning off and then on its host machine. While the finisher is out of order, prints can still be made by disabling the finisher opera- tion as follows (other than delivery): 1) Service mode [1] Turn off and then on the main power switch.
  • Page 276 CHAPTER 6 SELF DIAGNOSIS E531 0000 The stapling home position sensor (S16) does not go off 0.5 sec after the stapler motor is rotated CW. The stapling home position sensor (S16) dos not go ON with 0.5 sec after the stapler motor is rotated CW and, thereafter, the sensor does not go ON within 0.5 sec after the motor is rotated in reverse.
  • Page 277 CHAPTER 6 SELF DIAGNOSIS E580 0000 The delivery tray upper limit sensor (S13) goes ON while the delivery tray ascent/descent motor (M5) is in operation. The clock signal of the delivery tray ascent/descent motor clock sensor (S9) is not detected 15 times or more within 0.8 sec while the delivery tray as- cent/descent motor (M5) is in operation.
  • Page 279: Chapter 7 Upgrading

    CHAPTER 7 UPGRADING CHAPTER 7 UPGRADING 1 Upgrading 1.1 Outline The machine is upgraded either by downloading data from a PC or by replacing its DIMM/ROM. The following five items are upgraded by downloading from a PC: • BOOT ROM (machine J1009 DIMM ROM) •...
  • Page 280: Making Pre-checks

    Prepare the following: • PC to which the Service Support Tool (version 1.25 or later) has been installed • System CD (for iR2200/iR2800/iR3300TYPE) • Connection cable The type of cable depends on how the machine is to be connected to the PC.
  • Page 281 CHAPTER 7 UPGRADING If you are using a straight Ethernet cable and a HUB, you are encouraged to connect the machine with the PC on a one-on-one basis, outside the user’s network environment. Straight cable Straight cable F07-101-02...
  • Page 282 CHAPTER 7 UPGRADING Differences in Connection Between Bi-Centronics Cable and Network Cable Memo Each has its own advantages and disadvantages; select one to suit specific needs: Connection with a Bi-Centronics Cable (using a parallel cable) Advantages: • You can use the Service Support Tool without considering the environ- ment of the user’s network.
  • Page 283: Data Control

    CHAPTER 7 UPGRADING 1.2 Data Control You must install the files to use (System, RUI, HD Format , BOOT, Language) before ex- ecuting downloading. 1) Start up the Service Support Tool. 2) Under ‘Controlling Data’, select ‘To Next’. F07-102-01...
  • Page 284 CHAPTER 7 UPGRADING 3) From the Control Work screen of the firmware, select ‘Registering Firmware’. F07-102-02 4) From the following screen, select ‘Register from selected folder’. F07-102-03...
  • Page 285 6) Select the folder of the suitable version, and click ‘Register’. On this screen, it is in the case of iR8500. F07-102-04 Note: For iR2800/iR3300 User You must select the folder of iR2200. Such software can be used in common.
  • Page 286: Downloading The System Software, Rui, And Language Module

    CHAPTER 7 UPGRADING 1.3 Downloading the System Software, RUI, and Language Module 1.3.1 Making Connections The discussions that follow are based on the use of a parallel cable: • Check to make sure that the Processing/Data lamp is OFF. 1) Turn off the machine’s main power switch, and disconnect the power plug and the network cable.
  • Page 287 CHAPTER 7 UPGRADING 2) Start the machine’s service mode, and make the following selections: COPIER>FUNCTION>SYSTEM>DOWNLOAD. Then, press ‘OK’ so that the machine will be in download standby mode (notation “STNDBY”). 3) Select SYSTEM, RUI, or Language, and select the interface (either Bi-Centronics or Network).
  • Page 288 CHAPTER 7 UPGRADING 4) If the notation in the upper right of the screen is ‘High-Speed’, go to step 6); if ‘Low- Speed’, go to step 5). F07-103-03 5) Click ‘Switch operation mode’ to bring up the Centronics Communication Mode Change screen.
  • Page 289 CHAPTER 7 UPGRADING 6) Click ‘OK’ to start connection. F07-103-05 7) When connection is done, the following screen will appear. Click ‘OK’. F07-103-06 7-11...
  • Page 290 CHAPTER 7 UPGRADING 8) Select ‘System Software Download’ of the Service Support Tool screen. F07-103-07 9) Select the files suited to the language and the country in question from the ‘list of soft- ware’ on the Service Support Tool screen, and click ‘Start’. F07-103-08 7-12...
  • Page 291 CHAPTER 7 UPGRADING 10) The following screen will appear to indicate the types of software that will be down- loaded: “Function: COPY/PRINTER” “NetWare: YES/NO.” If the indications are cor- rect, click ‘Start’. F07-103-09 Installing System Software with Different Functions Normally, you cannot upgrade existing system software by means of down- Memo loading unless the old and new systems have the same functions;...
  • Page 292: After Downloading

    On this screen, it is in the case of iR8500. • The model of the machine is the same; e.g., you cannot use the iR2200 BOOT ROM data to upgrade an iR5000. • The parameter “function” (COPY or PRINTER) must match when down- loading the system software;...
  • Page 293: Connection

    CHAPTER 7 UPGRADING 1.4.2 Connection The following discussions assume the use of a network cable (cross cable). Making Preparations If you want to download firmware to the machine using a network, you need to set up the PC and the machine’s network environment. Use TCP/IP as the communication protocol for downloading form a network using the Service Support Tool.
  • Page 294 CHAPTER 7 UPGRADING 2) Select the correct BOOT, and select an interface (bi-Centronics or Network). (The ex- ample selects iR8500 for BOOT, and Network is selected for Interface.) F07-104-02 3) To enter the IP address or the host name of the machine to connect, click ‘Set host name’.
  • Page 295 CHAPTER 7 UPGRADING 4) Enter the IP address or the host name (here, 172.16.1.1), and click ‘Save’. Then, click ‘OK’. F07-104-04 5) Check to see that the notation in the upper right indicates the IP address or the host name of the machine to connect;...
  • Page 296 CHAPTER 7 UPGRADING 6) When connection is done, the following screen appears. Click ‘OK’. F07-104-06 7) Select ‘BOOT ROM Download’ on the Service Support Tool screen. F07-104-07 7-18...
  • Page 297: After Downloading

    CHAPTER 7 UPGRADING 8) Select the files for the version in question of the Service Support Tool from ‘list of soft- ware’; then, click ‘Start’ to start downloading. F07-104-08 9) See the progress bar, which indicates the progress of downloading. Take full care so that the machine and the PC will not be turned off while downloading is taking place.
  • Page 298: Formatting The Hdd

    CHAPTER 7 UPGRADING 1.5 Formatting the HDD If you have replaced the HDD, you must format it and then download the system soft- ware, RUI, and language. 1.5.1 Making Connections The discussions that follow assume the use of a parallel cable: 1) Using a parallel cable, connect the PC to the parallel connector on the left side of the controller.
  • Page 299 CHAPTER 7 UPGRADING 2) Select ‘HD Format’, and select ‘Connect’. F07-105-02 3) At this time, if the notation in the upper right of the screen is ‘High-Speed’, go to step 5); if ‘Low-Speed’, go to step 4). F07-105-03 7-21...
  • Page 300 CHAPTER 7 UPGRADING 4) Click ‘change operation mode’ so that the Centronics Communication Mode change screen will appear. Select ‘high-speed’, and click ‘OK’; then, go to step 6). F07-105-04 5) Click ‘OK’ to start connection. F07-105-05 7-22...
  • Page 301 CHAPTER 7 UPGRADING 6) When connection is done, the following screen will appear. Select ‘OK’. F07-105-06 7) When the Check screen appears, select ‘Format’. F07-105-07 7-23...
  • Page 302 CHAPTER 7 UPGRADING 8) When the Start Check screen appears, select ‘Start’ to format all partitions. F07-105-08 9) When the Start Check screen appears once again, select ‘Start’. F07-105-09 7-24...
  • Page 303 CHAPTER 7 UPGRADING 10) When formatting is done, the message “Format Finished” appears. Click ‘OK’. F07-105-10 11) To continue downloading system, select ‘To Unit Selection Screen’, and click ‘OK’. Then, start downloading system. F-07-105-11 7-25...
  • Page 304 CHAPTER 7 UPGRADING 12) When the system downloading ends, install the RUI and the Language module in the same way. F07-105-12 1.5.3 Points to Note When Formatting the Hard Disk 1. If you have formatted the hard disk, you must also download the system software at the same time.
  • Page 305 CHAPTER 7 UPGRADING 1.6 Downloader PCB(FY9-2034) 1.6.1 Purpose Used for upgrading the CPU mounted on the option’s PCB (For DADF-H1/Finisher-J1). 1.6.2 Downloader PCB Components F07-106-01 Component names and functions Ref. Name Function START/STOP key Press to start or stop downloading. LOAD LED Lights when downloading is enabled.
  • Page 306: Download Procedure

    CHAPTER 7 UPGRADING 1.6.3 Download Procedure a. Connecting to the option 1) Turn off the copier. 2) Detach the ADF or Finisher PCB cover. 3) Insert cable B (7pin) into ADF controller PCB (J9) or Finisher controller PCB (J12). Finisher -J1 DADF-H1 Cable B Finisher controller...
  • Page 307 CHAPTER 7 UPGRADING b. Downloading 1) Start the service support tool. 2) Choose “Downloading/Uploading.” F07-106-03 3) Press the START/STOP key. The LOAD LED lights. 4) Choose suitable folder. Highlight the model name and click Connect. (ex.DADF-H1) F07-106-04 7-29...
  • Page 308 CHAPTER 7 UPGRADING 5) Get ready for downloading as instructed on the screen. Click OK to proceed further. F07-106-05 6) Choose the ROM version to download. F07-106-06 7-30...
  • Page 309 CHAPTER 7 UPGRADING 7) Click START to let the PC and the downloader PCB to start downloading the program. F07-106-07 8) Click OK when the download completes. F07-106-08 7-31...
  • Page 310 CHAPTER 7 UPGRADING 9) Exit as instructed on the screen. F07-106-09 1.6.4 Disconnecting 1) Press the START/STOP key. The LOAD LED goes off. 2) Turn off the copier. 3) Disconnect cable B from the finisher or ADF. 4) Reattach the cover to the finisher or ADF. 5) Turn on the copier 7-32...
  • Page 311: Upgrading By Replacing The Dimm/rom

    CHAPTER 7 UPGRADING 1.7 Upgrading by Replacing the DIMM/ROM The following items may be upgraded by replacing the DIMM/ROM; the DIMM/ROM will be provided as a service part on its own: • Copier Reader controller PCB: by replacement of flash ROM DIMM 5V; J413 [1] DC controller PCB: by replacement of flash ROM DIMM 5V;...
  • Page 312: Backing Up Data

    CHAPTER 7 UPGRADING 2 Backing Up Data 2.1 Outline Using the Service Support Tool, you can back up the data of the SRAM mounted to the main controller PCB. The SRAM contains the following items of data: • Service mode settings •...
  • Page 313: Backing Up Data

    CHAPTER 7 UPGRADING 2.2 Backing Up Data 2.2.1 Making Preparations • Install the system software to the Service Support Tool, making sure that its version is the same as that of the machine in question. • Check to make sure that the machine’s Data lamp is OFF. •...
  • Page 314: Backing Up Data

    CHAPTER 7 UPGRADING 2.2.3 Backing Up Data 1) Under ‘Downloading/Uploading’, select ‘To Next’. F07-202-01 2) Select ‘SYSTEM’, and select ‘Connect’. The discussions that follow assume the use of a bi-Centronics cable as the interface. F07-202-02 7-36...
  • Page 315 CHAPTER 7 UPGRADING 3) At this time, if the notation in the upper right of the screen is ‘High-Speed’, go to step 5); if ‘Low-Speed’, go to step 4). F07-202-03 4) Click ‘Switch operation mode’ to bring up the Centronics Communication Mode Change screen.
  • Page 316 CHAPTER 7 UPGRADING 5) Click ‘OK’ to start connection. F07-202-05 6) When connection is done, the following screen appears. Click ‘OK’. F07-202-06 7-38...
  • Page 317 CHAPTER 7 UPGRADING 7) Select ‘Upload the Backup Data’ on the Service Support Tool screen. F07-202-07 8) Select ‘ALL’, and select ‘Start Storing’. F07-202-08 7-39...
  • Page 318 CHAPTER 7 UPGRADING 9) See the progress bar, indicating the progress of the save operation. 10) Select the drive to save the data to, and enter the file name; the, select ‘Save’. F07-202-09 11) When the selected file has been stored on the selected drive, the following screen will appear;...
  • Page 319: Downloading Backup Data

    CHAPTER 7 UPGRADING 2.2.4 Downloading Backup Data 1) Under ‘Downloading/Uploading’, select ‘To Next’. F07-202-11 2) Select ‘SYSTEM’, and select ‘Connect’. F07-202-12 7-41...
  • Page 320 CHAPTER 7 UPGRADING 3) Select ‘OK’, and start connection. F07-202-13 4) When connection is done, the following screen appears. Click ‘OK’. F07-202-14 7-42...
  • Page 321 CHAPTER 7 UPGRADING 5) Select ‘Download the backup Data’. F07-202-15 6) Select the file to download, and select ‘Start Writing’. F07-202-16 7-43...
  • Page 322 CHAPTER 7 UPGRADING 7) See the progress bar, indicating the progress of the downloading operation. At the end, the following screen will appear. Select ‘OK’. F07-202-17 8) Make the following selections to end the Service Support Tool: To Unit Selection Screen>OK>To Main Menu>Ending the Service Support Tool>End.
  • Page 323: Managing Backup Data

    CHAPTER 7 UPGRADING 2.2.5 Managing Backup Data You can delete backup data that has become obsolete as follows: You need not connect a PC to the machine to do so. 1) Under ‘Controlling Data’, select ‘To Next’. F07-202-18 2) Select ‘Controlling Backup Data’. F07-202-19 7-45...
  • Page 324 CHAPTER 7 UPGRADING 3) Select the file to delete from the list of ‘Backup Data Stored on Computer’; then select ‘Remove’. F07-202-20 4) When the Delete Check screen appears, check the description for the selected file, and select ‘Remove’. F07-202-21 7-46...
  • Page 325 CHAPTER 7 UPGRADING 5) When the Delete Finish screen appears, click ‘OK’. Make the following selections to end the Service Support Tool: Return to Previous Screen>Return to Main Menu>Ending the Service Support Tool>End. F07-202-22 7-47...
  • Page 327 APPENDIX A. General Timing Chart General Timing Chart (printer unit) • A4, 2 sheets, Single-sided, Direct, Cassette (reversal delivery) Job start command received Print command received Print end command received PSTBY PINTR PRINT LSTR PSTBY Main motor (M1) Separation charging bias Laser activation Pre-exposure lamp (LAMP2) Transfer sheet-to-sheet interval bias...
  • Page 328 General Timing Chart (reader unit w/ ADF) • A4, 2 sheets, Signal-sided, Direct Original placed Start key ON 1st original read 1st original 1st original delivered 2nd original STBY separated/feed 2nd original separated/feed 2nd original read delivered Original set sensor (PI10) Registration paper sensor (PI6) Read sensor (PI7) Delivery reversal sensor (PI8)
  • Page 329 B. General Circuit Diagram To Delivery Unit To Inner 2-way Tray-A1 Pickup PCB To Inner 2-way Tray-A1 Relay delivery unit To 12-C (2-Cassette Feeding Unit-W1) To 6-B To 6-C (Saddle Finisher-G1) (Side Paper Deck-L1) DC controller PCB J 3 0 8 8 Main controller PCB (2/2) <U1000>...
  • Page 331 C. Side Paper Deck-L1 General Circuit Diagram Notation Name Position CL1D Deck feeding clutch CL2D Deck pickup clutch Lattice connector 13-A LED100D Deck open indication Deck main motor Deck lifter motor PS1D Deck pickup sensor Deck paper absent sensor 12-A PS2D PS3D Deck lifter upper limit sensor...
  • Page 332 D. 2-Cassette Feeding Unit-W1 General Circuit Diagram Notation Name Position CL1C Vertical path roller clutch 11-F Pedestal main motor Cassette pickup motor 11-G Lattice connector PS1C Right cover open/closed sensor PS2C 11-D Cassette3 re-try paper sensor PS3C Cassette4 re-try paper sensor 11-C Q1603 Vertical path paper sensor...
  • Page 333: Inner 2-way Tray-a1 General Circuit Diagram

    E. Inner 2-Way Tray-A1 General Circuit Diagram Notation Name Position 2-way delivery inlet motor 10-H 2-way delivery outlet motor PS19B No.2 delivery sensor PS20B No.2 delivery full sensor PS21B No.3 delivery sensor PS24B 2-way delivery open/closed sensor SL3B 2-way delivery solenoid...
  • Page 334: Specifications

    APPENDIX F. Specifications Main Body Type Item Description Body Desktop Copyboard Fixed Light source Xenon lamp Lens Lens array Photosensitive medium OPC drum (30-mm dia.) TA-101-01 Systems Item Description Reproduction Indirect electrostatic Charging AC roller Exposure Laser Copy density adjustment Auto or manual Development Single-component toner projection...
  • Page 335: Functions

    • Transparency (Canon-recommended):A4, A4R, LTR, LTRR • Colored paper (Canon-recommended):B4, A4, A4R • Postcard: Jpn (vertical feed), double-card, 4-sheet card • Label sheet (Canon-recommended):B4, A4, A4R, LTR, LTRR • Thick paper (90 to 128 g/m ):A3, B4, A4, B5, A4R, B5R, LTR, LTRR •...
  • Page 336 • Transparency (Canon-recommended)A4, A4R, LTR, LTRR • Colored paper (Canon-recommended):B4, A4, A4R • Postcard: Jpn postcard (vertical feed), double-card, 4-sheet card • Label sheet (Canon-recommended):B4, A4, A4R, LTR, LTRR • Thick paper (90 to 128 g/m ):A3, B4, A4, B5, A4R, B5R, LTR, LTRR •...
  • Page 337 APPENDIX Item Description Cassette Capacity 55 mm deep (approx.; about 500 sheets of 80 g/m paper) Hard disk Non-image width Leading edge Single-side:2.5±1.5mm <2.5±1.5mm>*1 (Direct,Enlarge/Reduce) Trailing edge Single-side (Less than B4):2.5+1.1/-1.7mm <2.5+1.1/-1.7mm>*1 (Over B4):3.5+0.6/-2.8mm <3.5+0.6/-2.8mm>*1 (Free size):5.5+1.5/-5.0mm Double-side (All):Over 0.5mm Left Single-side:2.5±1.5mm <2.5±1.5mm>*1 Double-side:2.5±2.0mm <2.5±2.0mm>*1...
  • Page 338: Others

    720 W (approx.; reference only) Noise Sound power level (Impulse mode) Copying iR2200: 66 dB or less, iR3300: 71 dB or less Standby iR2200: 40 dB or less, iR3300: 50 dB or less Ozone 0.01 ppm or less avg., 0.02 ppm or less max.
  • Page 339 APPENDIX Reproduction mode Side Paper size copies /min (1-to-N) iR2200 iR2800 iR3300 Direct A3 (297×420mm) A4 (210×297mm) A5 (149×210mm) B4 (257×364mm) B5 (182×257mm) A4R (297×210mm) B5R (257×182mm) A5R (210×149mm) A3 → A5R Reduce II (50.0%) A3 → B5R III (61.1%) B4 →...
  • Page 340 APPENDIX Reproduction mode Size (1toN) iR2200 iR2800 iR3300 Direct 279.4×431.8mm 279.4×431.8mm (11×17) (11×17) LTRR LTRR STMTR STMTR Reduce II 279.4×431.8mm STMTR (11×17) → STMTR (50.0%) 279.4×431.8mm LTRR (11×17) → LTRR (64.7%) 279.4×431.8mm (11×17) → LGL (73.3%) LGL → LTRR LTRR (78.6%)
  • Page 341: Side Paper Deck-l1

    Retard Paper accommodation Front loading Paper type (horizontal feed only) Plain paper (65 to 80 g/m ): A4, B5, LTR Colored paper (Canon-recommended): A4 Capacity 2,500 sheets (approx.; 80 g/m paper) Paper size switch By size guide plate/in service mode Dimensions 324 (W) ×...
  • Page 342: Cassette Feeding Unit-w1

    APPENDIX CASSETTE FEEDING UNIT-W1 Systems Item Description Remarks Storage of paper Front loading Method of pickup Retard Cassette 2 (cassettes 3, 4) The cassette 3 (4) is in common with the cassette 1 (2) of the host machine. Switching of size By user Type of paper Plain paper, recycled paper...
  • Page 343: Inner 2way Tray-a1

    APPENDIX INNER 2WAY TRAY-A1 Type Item Description Number of bins 3 in total 1 bin (No. 2 delivery slot) Delivery tray inside host machine External (No. 3 delivery slot; option) Method of stacking Face-down Type of paper Plain paper, recycled paper (between 64 g/m and 90 g/m Size of paper A3/279.4×431.8mm (11"×17") to A5/STMT...
  • Page 344: Envelope Feeder Attachment-b1

    APPENDIX ENVELOPE FEEDER ATTACHMENT-B1 Systems Item Description Remarks Method of pickup Front loading Reference of paper movement Center Switching of size In user mode By user. By cassette side plate By user. By spring By service person. (to suit envelope size) Size of stack As determined by TA-105-02...
  • Page 345: Envelopes

    APPENDIX Envelopes The envelope feeder is designed to accommodate envelopes of the following specifica- tions: Type Shorter side (X) × longer side (Y) Recommendation COM10 104.7 × 241.3 (mm) Mailwell No.553 Monarch 98.4 × 190.5 (mm) Mailwell No.582 110 × 220 (mm) Mailwell Schneidersohne No.11345 162 ×...
  • Page 346: Guaranteed Image Area

    APPENDIX Guaranteed Image Area The guaranteed image area is 10 mm or more from each edge of the envelope; if triple- layered because of the flap, within 5 mm or more. The figures show the guarantee image area (area B); they assume that the triple-layered area because of the flap is limited to area A: •...
  • Page 347: List Of Special Tools

    APPENDIX G. List of Special Tools The following special tools will be needed in addition to the standard tools set: Name Toll No. Shape Rank Remarks Digital multimeter FY9-2002 Used when making elec- trical checks. Door switch TKN-0093 Mirror positioning FY9-3009 Used when positioning tool (front, rear)
  • Page 348 APPENDIX Name Toll No. Shape Rank Remarks Environment sen- FY9-3014 Used to check the envi- sor checking sen- ronment sensor. Tester extension FY9-3038 Used when making elec- trical checks. Tester extension FY9-3039 Used when making elec- pin (L-shaped) trical checks. Downloader PCB FY9-2034 For DADF-H1, finisher J1...
  • Page 349: List Of Solvents/oils

    APPENDIX H. List of Solvents/Oils Name Uses Composition Remarks Alcohol Cleaning: Fluorescent family • Do not bring near fire. e.g., glass, plastic, hydrocarbon, • Procure locally. rubber parts; alcohol, surface ac- • Substitute: IPA (isopropyl alcohol) external covers. tivating agent, water Solvent Cleaning:...
  • Page 351 Prepared by Office Imaging Products Quality Assurance Center CANON INC. Printed in Japan REVISION 0 (MAY 2001) (18723/18756/22109/32205/35338) 5-1, Hakusan 7-chome, Toride-shi, Ibaraki 302-8501 Japan...
  • Page 352: Recycled Paper

    This publication is printed on 100% recycled paper. PRINTED IN JAPAN (IMPRIME AU JAPON) 0501M0.80-1...

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    sarves ke jiyeKROYED​UTOJLEJASK​JOWJOWUIOE​WUIU