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Canon imageRUNNER 2420 Trouble Error Codes List
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Canon imageRUNNER 2420 Trouble Error Codes List

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Canon iR2420 Trouble Error Codes List

Code
Startup error
E000-
The temperature detected by the main or
0000
sub thermistor does not rise to the
specified value during startup control.
Abnormally high temperature (detected by
main thermistor)
E001-
The main thermistor detected an
0000
abnormally high temperature (240 deg C)
during temperature control.
Abnormally high temperature (detected by
sub thermistor)
E001-
The sub thermistor detected an
0001
abnormally high temperature (295 deg C)
during temperature control.
Low temperature during temperature
E002-
control.
0000
The target temperature is not reached
during temperature control.
Abnormally low temperature (detected by
main thermistor)
E003-
After the temperature detected by the
0000
main thermistor has reached the specified
value, it does not reach the specified
value during initial rotation.
Abnormally low temperature (detected by
sub thermistor)
E003-
After the temperature detected by the sub
thermistor has reached the specified
0001
value, it does not reach the specified
value during initial rotation.
E007-
Fixing film sensor failure
0000
The fixing film sensor is faulty.
E010-
Main motor failure
0000
The main motor is faulty.
E019-
Waste toner full detection
0001
The waste toner full state was detected.
Waster toner full detection sensor is
E019-
faulty.
0002
The waste toner full state was detected
continuously for five or more seconds
Description
1
- Check the fixing film connector. - Replace
the fixing film unit. - Replace the DC
controller PCB.
- Check the connector of the fixing film unit.
- Replace the fixing film unit. - Replace the
DC controller PCB.
- Check the connector of the fixing film unit.
- Replace the fixing film unit. - Replace the
DC controller PCB.
- Check the connector of the fixing film unit.
- Replace the fixing film unit. - Replace the
DC controller PCB.
- Check the connector of the fixing film unit.
- Replace the fixing film unit. - Replace the
DC controller PCB.
- Check the connector of the fixing film unit.
- Replace the fixing film unit. - Replace the
DC controller PCB.
- Check the connector of the fixing film
sensor. - Replace the fixing film sensor. -
Replace the DC controller PCB.
- Check the connector of the main motor. -
Replace the main motor. - Replace the DC
controller PCB.
Replace the drum unit.
- Check the connector of the waster toner
full sensor. - Replace the waste toner full
sensor. - Replace the DC controller PCB.
Remedy

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Summary of Contents for Canon imageRUNNER 2420

  • Page 1 Canon iR2420 Trouble Error Codes List Code Description Remedy Startup error - Check the fixing film connector. - Replace E000- The temperature detected by the main or the fixing film unit. - Replace the DC 0000 sub thermistor does not rise to the controller PCB.

  • Page 2: E052-0000/E100-0000/E196-0001/0002/E197-0000

    while the main motor was turning. Erroneous connection to duplex unit - Check the connectors of the duplex unit Disconnection of the duplex unit was E052- and DC controller PCB. - Replace the detected after power-on, detection of duplex controller PCB. - Replace the DC 0000 normal connection to the duplex unit, and controller PCB.

  • Page 3: E531-0002/E540-0001/0002/0003/0005/E542-0001

    - Staple unit failure - Staple HP sensor failure - Finisher controller PCB failure The staple home position had been left once, but it was not - Check the connector of the staple unit. - E531- reached again when 400 ms have lapsed Replace the staple unit.
  • Page 4 Replace the finisher controller PCB. - Check the connector of the optional tray - Optional tray motor or finisher controller HP sensor. - Check the connector of the PCB failure optional tray clock sensor. - Check the E542- - Optional tray HP sensor failure - Optional connector of the optional tray shift motor.
  • Page 5 sensor did not turn on when 1000 ms have open sensor. - Replace the shutter clutch. lapsed since the shutter unit had performed - Replace the shutter drive motor. - open operation, resulting in incomplete open Replace the finisher controller PCB. operation.
  • Page 6 - Check the connectors of the image Erroneous communication between E739- processor PCB and LAN PCB for normal controller and network board 0000 connection. - Replace the LAN PCB. - The installed network board is incompatible. Replace the image processor PCB. Language file/boot ROM/USB memory error Download a language file of the correct E744-...
  • Page 7 connection to the optional cassette, and start controller PCB. of communication. Erroneous communication with card reader (serial communication) - Disconnection from the card reader has - Check the connectors of the card reader been detected since communication started E719- and image processor PCB. - Replace the after confirmation of normal connection to 0000 card reader for normal connection.
  • Page 8 - The heater does not turn on. - A fixing drive Replace the fixing drive motor. - Replace 0000 motor failure was detected. the DC controller PCB. - Replace the power supply PCB. Canon iR3035 Trouble Error Codes Code Description Remedy The temperature of the fixing assembly is abnormally high.
  • Page 9 startup control is under way, the reading of the main thermistor is less than 150 deg C continuously for 400 msec 1.3 sec after it has indicated 140 deg C. The fixing temperature is too low after a standby state. Reset the condition in service mode: E003- While regular temperature control is under...
  • Page 10 developing assembly toner sensor does not detect the presence of toner. The developing assembly connector is Replace the developing assembly toner E024- disconnected. sensor. Connect the connector. Replace 0000 The connection detection signal is absent the DC controller PCB. continuously for 100 msec. The hopper motor or the bottle motor is faulty.
  • Page 11 is not detected for 100 msec.) The voltage of the power supply is faulty (high- voltage error). Replace the high-voltage power E064- While output is being generated, the AD value of the supply. Replace the DC 0005 transfer output voltage is 0 (DEC) for 100 msec 2 controller PCB.
  • Page 12 Code Description Remedy The light intensity of the CIS is faulty. Disconnect and then connect the flexible E225- During DF stream reading, the sheet-to- cable. Replace the following as necessary: 0002 sheet light intensity is faulty. flexible cable, CIS, reader controller PCB. Disconnect and then connect the power E227- The reader unit power supply is faulty.
  • Page 13 0002 Reception status error Replace the reader control PCB. Replace the ADF control PCB. Disconnect and then connect the connector. E400- DF communication error Replace the reader controlled PCB. Replace Reception interrupt error 0003 the ADF controller PCB. Code Description Remedy Wrong DF Install an ADF that is compatible with the...
  • Page 14 1.5 sec. fault in trailing edge assist motor (Finisher- Q3/ Q4) E514- Replace the finisher control PCB. Replace The home position sensor does not go on the trailing edge assist motor. 0002 even after the trailing edge assist motor has rotated for a specific period of time.
  • Page 15 Stapler error (Finisher-S1) At time of staple jam recovery, the home Replace the finisher controller PCB. Replace E531- position sensor does not go on with 500 8001 the stapler. Check the harness. msec after the start of reverse rotation of the stapler motor Stapler error (Finisher-S1) E531-...
  • Page 16 on within 2000 msec after the start of aligning plate drive mechanism. Check the operation when the read aligning plate is rear alignment home position sensor. moved to home position. Code Description Remedy Rear alignment error (Finisher-Q3/ Replace the finisher controller PCB. Replace the The home position sensor does not E537- rear alignment motor.
  • Page 17 clock error Lower tray ascent/descent motor E542- Replace the No. 2 tray shift area sensor PCB. error (Finisher-Q3/ Q4 0003 Replace the finisher controller PCB. Area error Paddle error (Finisher-S1) The paddle home position sensor Check the paddle motor. Check the paddle home E577- does not go on within 1.5 sec when position sensor.
  • Page 18 0002 registration sensor error horizontal registration sensor. Check the punch Error in light-receiving voltage drive PCB. Replace the finisher controller PCB. when light is not emitted (trailing edge sensor) Power trailing edge sensor/ registration sensor Check the paper trailing edge sensor. Check the E592- Error in light-receiving voltage horizontal registration sensor.
  • Page 19 position sensor does not go off the punch driver PCB. Replace the finisher when light is emitted. controller PCB. Check the punch shift mechanism. Punch shift motor error Check the horizontal registration motor. Check the E593- The light-receiving voltage home horizontal registration home position sensor.
  • Page 20 Code Description Remedy Saddle switch error The inlet cover switch has been identified as being open for 1 sec or more after the start of printing or the start of initial rotation with the following sensors identifying their respective Check the inlet cover switch. covers as being closed: - inlet cover sensor Check the inlet cover sensor.
  • Page 21 motor has been driven for 1 sec. Paper sensor. Replace the finisher positioning plate motor (M4S)/paper positioning controller PCB. Check the paper plate home position sensor (P17S) positioning plate drive mechanism. Saddle paper folding error Check the paper folding motor. The number of detection pulses of the paper Check the paper folding motor E5F1-...
  • Page 22 (rear; MS5S) Saddle front stapling error The stitching home position sensor does not go Replace the stitcher (front). Check E5F5- on when the stitch motor (front) has been rotated the harness. Replace the finisher 0001 in reverse for 0.5 sec or more. Stitch motor (front; controller PCB.
  • Page 23 Saddle connector error Connect the connector of the E5F8- The connector of the paper butting plate home position guide home position sensor. 0001 sensor has been identified as being disconnected. Check the harness. Replace Connector of guide home position sensor (PI13S) the finisher controller PCB.
  • Page 24 Code Description Remedy There is an error on the hard E602- disk. 03XX /DOSDEV2 is faulty. There is an error on the hard E602- disk. 04XX /FSTPDEV is faulty. There is an error on the hard E602- disk. 05XX /DOSDEV3 is faulty. There is an error on the hard E602- disk.
  • Page 25 leading to loss of SRAM board on which the SRAM is mounted. (Keep in mind contents. that doing so will lead to loss of all user data.) An error has occurred in 1. Check the connection of the cable between the fax communication between the fax control PCB (2-line) and the main controller PCB.
  • Page 26 power on, although it was connected before the power was turned off because of an error. There is an error in the communication with the NE controller. An IPC error has occurred while the NE Check the cable; thereafter, reset the E717- controller is in operation.
  • Page 27 9004 There is an error in the communication connection of the open I/F board and the (PAI) with an external controller. cable. 3. Replace the board for the external controller open I/F. 4. Replace the main board. 1. Turn on the power once main. 2. Check the There is a PDL software error connection of the open I/F board and the E730-...
  • Page 28 Code Description Remedy 1. Execute PDL resetting. 2. Turn on the power There is a PDL software error E730- once again. 3. Check the connection of the The PDL board does not respond. A A006 SURF board. 4. Re-install the firmware. 5. subbootable is faulty or absent Replace the main board.
  • Page 29 There is an error in the language file/boot ROM. Download a language file of the correct E744- There is no language file on the 0003 version. HDD indicated by config.txt for a switchover. There is an error in the language E744- file/boot ROM.
  • Page 30 0000 While the fan is at rest, the lock signal has PCB. been detected for 5 sec. While the fan is in operation, the lock signal is not detected for 5 sec...