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Transportation Damage and Claims
Should damage occur in shipment, do not put the
appliance into service until the damage has been
inspected by an authorized Alto-Shaam service provider.
Shipping damages are a matter between the carrier and
the consignee. In such cases, the carrier is assumed to
be responsible for the safe delivery of the merchandise,
unless negligence can be established on the part of
the shipper.
1. Make an immediate inspection while the equipment is
still in the truck or immediately a er it is moved to the
receiving area. Do not wait until a er the material is
moved to a storage area.
2. Do not sign a delivery receipt or a freight bill until
you have made a proper count and inspection of all
merchandise received.
Record the model and serial number of the appliance
for easy reference. Always refer to both model and serial number
in any contact with Alto-Shaam regarding this appliance.
Model: ________________________________________
Serial Number: ________________________________________
Date Installed: ________________________________________
Voltage: ________________________________________
Purchased From: ________________________________________
________________________________________
________________________________________
All Alto-Shaam equipment
is sold F.O.B. shipping
point, and when accepted
by the carrier, such
shipments become the
property of the consignee.
3. Note all damage to packages directly on the carrier's
delivery receipt.
4. Make certain the driver signs this receipt. If he refuses
to sign, make a notation of this refusal on the receipt.
5. If the driver refuses to allow inspection, write the
following on the delivery receipt: Driver refuses to
allow inspection of containers for visible damage.
6. Telephone the carrier's of ce immediately upon
nding damage, and request an inspection. Mail
a written con rmation of the time, date, and the
person called.
7. Save any packages and packing material for further
inspection by the carrier.
8. Promptly le a written claim with the carrier and
attach copies of all supporting paperwork.
We will continue our policy of assisting our customers
in collecting claims which have been properly led and
actively pursued. We cannot, however, le any damage
claims for you, assume the responsibility of any claims,
or accept deductions in payment for such claims.
Alto-Shaam has established a
twenty-four hour emergency service call center
to offer immediate customer access to a local
authorized service agency outside of standard
business hours. The emergency service
access is provided exclusively for Alto-Shaam
equipment and is available throughout the
United States through the use of Alto-Shaam's
toll-free number. Emergency service access is
available seven days a week including holidays.
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