Error Messages - RED EPIC-M DRAGON (Carbon Fiber) Operation Motion

EPIC/SCARLET OPERATION GUIDE

ERROR MESSAGES

"CRITICAL FAILURE" OR "SERIOUS ERROR" MESSAGES
SYMPTOM
When you upgrade or turn on the camera, the display shows a message with the phrase "Critical Failure" or "Serious
Error".
POTENTIAL RESOLUTIONS
Update the camera firmware to the latest
Submit a Technical Support
Log file. For more information, go to
List of modules, lens, and third-party accessories that were attached when the error occurred.
Method for powering the camera when the error occurred (include battery types, power modules, and power
cables).
"UPGRADE ATTACHED PERIPHERALS" MESSAGE
SYMPTOM
During an attempt to upgrade firmware, the display shows the message "Upgrade Attached Peripherals". After turning
the camera off and then on, the same message displays, and then prompts you to turn off the camera.
POTENTIAL RESOLUTION
Ensure that you are upgrading your camera to the newest firmware version.
One (1) of your modules or lens mounts (collectively known as "peripherals") may be experiencing issues. Remove
all peripherals (except for the SSD module), and upgrade firmware. Then attach another peripheral, and upgrade
firmware again. Repeat this process, upgrading one (1) peripheral at a time. This will identify which peripheral is
experiencing issues. If there is a peripheral that will not upgrade, submit a
https://support.red.com.
PRESET COULD NOT BE APPLIED
SYMPTOM
The display shows the following message: "Preset Could Not Be Applied".
POTENTIAL RESOLUTION
Turn off the camera, power it back up, and attempt to apply the preset that failed.
CANNOT CONTROL CAMERA EXTERNALLY
SYMPTOM
The camera displays the message "For reliable external control over Ethernet your camera's hardware may need to be
upgraded. Please contact your Bomb Squad representative".
POTENTIAL RESOLUTIONS
If you see this message, contact your Bomb Squad representative to have your hardware upgraded. You will not be
able to control the camera externally until the hardware is upgraded.
C O PYR I G HT © 2 0 1 6 R ED.C O M , I NC
release build
request at https://support.red.com. Include the following with the request:
"Save a Log File" on
available for download at www.red.com/downloads.
page 125.
Technical Support request at
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