General Troubleshooting - RED EPIC-M DRAGON (Carbon Fiber) Operation Motion

EPIC/SCARLET OPERATION GUIDE

GENERAL TROUBLESHOOTING

FIRMWARE DOES NOT UPGRADE
SYMPTOM
During an attempt to upgrade firmware, the PWR and REC LEDs flash red.
After an attempt to upgrade firmware, the firmware version does not change.
POTENTIAL RESOLUTIONS
After downloading the firmware upgrade file, ensure that you unzip the file before saving it to the SSD.
Ensure that the "force_upgrade" folder is saved to the top level of the SSD, and not to a subfolder.
GENERAL: MODULE OR LENS MOUNT NOT FUNCTIONING
SYMPTOM
A module or lens mount is not functioning correctly, or is not communicating with the camera.
POTENTIAL RESOLUTIONS
Perform a Hardware Rediscover. For more information, go to
Upgrade your camera firmware. For more information, go to
Reset your camera's default settings. For more information, go to
CAMERA DOES NOT RECOGNIZE LENS
SYMPTOM
The camera does not recognize the attached lens.
POTENTIAL RESOLUTIONS
Ensure that the lens is compatible. For more information, go to
If using a PL lens, ensure that the camera is providing power to the lens: go to Menu > Settings > Setup > Lens
and select the Enable Power to Lens check box.
Detect the lens: go to Menu > Settings > Setup > Lens and select Detect Lens.
Perform a Hardware Rediscover. For more information, go to
C O PYR I G HT © 2 0 1 6 R ED.C O M , I NC
"Rediscover (Hardware Rediscover)" on
"Upgrade Camera Firmware" on
"Reset Defaults" on
"Lenses" on page 235.
"Rediscover (Hardware Rediscover)" on
page 130.
page 187.
page 130.
page 130.
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