Troubleshooting
General Troubleshooting
This section includes:
•
Printer Fails to Power On ............................................................................................................................................. 214
•
•
Printer Fails to Print ....................................................................................................................................................... 215
•
Printing Takes Too Long .............................................................................................................................................. 216
•
Document Prints From Wrong Tray ........................................................................................................................ 217
•
•
Printer Makes Unusual Noises ................................................................................................................................... 217
•
Paper Tray Fails to Close ............................................................................................................................................. 217
•
•
Date and Time Are Incorrect ..................................................................................................................................... 218
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Printer Fails to Power On
Probable Causes
One of the power switches is not turned on.
The power cord is not correctly plugged into
the outlet.
Something is wrong with the outlet
connected to the printer.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.
CAUTION:
Plug the three-wire cord with grounding prong directly into a grounded AC outlet.
®
214
Xerox
WorkCentre
User Guide
Solutions
Turn on both power switches. For details, see
and Off
Turn off the printer power switch, and plug the power cord securely
into the outlet. For details, see
page 41.
• Plug another electrical appliance into the outlet and see if it
operates properly.
• Try a different outlet.
Use a power source with the specifications listed in the
Specifications
®
6655/6655i Color Multifunction Printer
on page 41.
Turning the Printer On and Off
on page 260.
Turning the Printer On
on
Electrical