Using The Integrated Troubleshooting Tools - Xerox WorkCentre 6655i User Manual

Troubleshooting
Viewing Job Status on the Control Panel
To view current or saved jobs on the control panel:
At the control panel, press the Job Status button.
1.
2. To view a list of active jobs, touch Active Jobs.
3. To view a list of completed jobs, touch Completed Jobs.
To view a list of secure prints, touch Secure Print Jobs.
4.
5. To view a list of secure faxes received, touch Secure Fax Receive.

Using the Integrated Troubleshooting Tools

Your printer has a printable set of reports. Two of them, the Demo Page and the Error History report, can
help with troubleshooting certain problems. The Demo Page prints an image using many colors to show
the current ability of the printer to print. The Error History report prints information on the most recent
printer errors.
Starting a Customer Self-Help Session
If your printer displays an error message that you cannot clear, you can connect the printer remotely to
a Xerox troubleshooting server. The troubleshooting server analyzes diagnostic information from your
printer and provides you with helpful solutions.
To start a remote troubleshooting session:
In your open application, select File > Print > Printer Properties.
1.
2. Click More Status.
In the Customer Self-Help window, click Troubleshooting.
3.
4. Follow the directions provided.
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248 Xerox WorkCentre
User Guide
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6655/6655i Color Multifunction Printer