Accu-Chek Mobile User Manual page 125

Problems
Problem and possible causes
The meter will not turn on.
The batteries are almost empty, empty or none
are inserted.
The batteries were inserted the wrong way.
The ambient temperature is low and the
batteries are almost empty.
Condensation has made the electronics damp.
The meter is defective.
The meter displays dashes instead of the time and date.
The meter has no longer saved the time and
date.
The meter was stored without batteries and the
built-in backup battery is empty.
The meter is turned on, but the display remains blank.
The display is defective.
Messages and problems
Solution to the problem
Insert new batteries.
Remove the batteries and re-insert them as shown
in the battery compartment.
Move to a place where the temperature is between
+10 and +40 °C and wait for the temperature of
the meter to adjust to this temperature. Insert new
batteries.
Allow the meter time to dry slowly.
Contact the customer support and service centre
(see page 134).
Reset the time and date.
Contact the customer support and service centre
(see page 134).
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