Avaya 9601 Installing And Maintaining page 83

Table 4: Operational error conditions for 9601, 9608, 9608G, 9611G, 9621G, or 9641G IP
deskphones (continued)
Condition
The user indicates an application or option
is not available.
User data disappeared when the user
logged off one deskphone and logged into
another deskphone.
The deskphone displays "User logged in at
another location"
Login fails
Multiple call appearances on incoming call
A blank screensaver appears and the phone
does not immediately respond to pressing
the Phone button
Operational errors and status messages
Cause/Resolution
CAUSE: The 46xxsettings script file is not
pointed to accurately, or is not properly
administered to allow the application.
RESOLUTION: Assuming the user is meant to
have that application, verify the 46xxsettings
script file is properly specified for your system,
including case if your file server is UNIX or
LINUX, and extension. Then, verify all the
relevant parameters indicated in Table 7 of the
Administering Avaya Deskphone SIP for 9601/
9608/9608G/9611G/9621G/9641G, are
accurately specified in the 46xxsettings file.
CAUSE: Possible PPM problem.
RESOLUTION: Contact the Session Manager
administrator.
CAUSE: The extension entered by the user
during login is currently in use on another
phone.
RESOLUTION: Instruct user to log in with a
different extension. Tell the user to press the
'Retry' softkey, then enter new extension and
password. Or, have the user log in with the
original extension, while unregistering the
extension from the other phone.
CAUSE: Invalid provisioning on Communication
Manager or Session Manager.
RESOLUTION: Session Manager needs to
point to Communication Manager's PROCR
interface for the "Media Server Admin Address."
Session Manager must point to a
specially-provisioned PPM Administration
account on Communication Manager. The PPM
Administration account on the Communication
Manager side must have several specific
parameters set. Specifically:
login group must be "susers"
additional group must be "prof18" or equivalent
shell access must be "no shell access"
CAUSE: Provisioning problem.
RESOLUTION: On the off-pbx-telephone
station-mapping form, page 2, set the Bridged
Calls field to "none".
CAUSE: The server IP Address in the LOGO
parameter is invalid or unavailable.
RESOLUTION: Correct/change the LOGO
parameter in the settings file.
6 of 6
Issue 5 August 2014 83