Avaya 9601 Installing And Maintaining page 81

Table 4: Operational error conditions for 9601, 9608, 9608G, 9611G, 9621G, or 9641G IP
deskphones (continued)
Condition
The deskphone works properly except for
the Speaker.
The deskphone works properly, except
incoming DTMF tones are not received.
When a line is selected, a short dial tone
burst sounds followed by a reorder/fast busy
tone.
The HTTP/HTTPS script file and settings file
are ignored (not being used by the
deskphone).
Operational errors and status messages
Cause/Resolution
CAUSE: The Speaker was disabled in the
settings file.
RESOLUTION: Check the settings file and
re-enable the Speaker if appropriate.
CAUSE: The TN2302AP board does not pass
in-band DTMF tones.
RESOLUTION: None; the board is operating as
designed.
CAUSE: The extension is provisioned on
Session Manager and some Communication
Manager forms, but not on the off-pbx-telephone
station-mapping form. Communication Manager
is unable to map back to Session Manager, and
rejects the line reservation.
RESOLUTION: Map the extension on the
off-pbx-telephone station-mapping form, a
sample of which appears in Appendix C of the
Administering Avaya Deskphone SIP for 9601/
9608/9608G/9611G/9621G/9641G.
CAUSE: Possible error in SIG group
configuration on Communication Manager,
which indicates the default region for the SIP
trunk to Communication Manager.
RESOLUTION: On the IP-network-region form,
ensure that the region pointed to is configured
with an authoritative domain that is the same
as the Session Manager SIP domain. also verify
that the station in question has not been
redirected to a different network region on the
ip-network map.
CAUSE: The system value AUTH is set to 1
(HTTPS required) but no valid address is
specified in TLSSRVR.
RESOLUTION: Change AUTH to 0 (zero), or
enter a valid address for TLSSRVR.
4 of 6
Issue 5 August 2014 81