Nokia IP40 User Manual page 218

16
Troubleshooting
Error Message
Failed to Create VPN
tunnel:client Encrypt
Notification
Failed to Create VPN
tunnel:could not
validate my certificate
Failed to Create VPN
tunnel:invalid certificate
Failed to Create VPN
tunnel:invalid cert
encoding
I cannot connect to the Check Point SmartCenter FP3 VPN site by using IP40 Satellite
configured using VPN Communities. What should I do?
Check for the following error messages in Report > Event Log:
Error Message
Failed to Create VPN
tunnel: payload
malformed
Extended
Authentication Failure
I cannot connect to IP40 Satellite VPN site by using IP40 Satellite X. What should I do?
Check for the following error messages in Report->Event Log:
Error Message
Failed to Create VPN
tunnel: payload malformed
Failed to Create VPN
tunnel: N/A
218
Verify
Ensure that on the FP3 management
station the authentication mechanism
followed is 3DES/SHA1.
Ensure that the certificate used in the
device is the one associated to the
certificate created for this gateway on
Smart Center FP3.
Ensure that the certificate used is not
expired.
Ensure that the certificate used is
PKCS#12 format.
Verify
Ensure that the safe@gateway object
defined for this device at Smart Center
FP3 uses the same shared secret.
Check for the correct username,
password given for the VPN site during
login.
Verify
Ensure that both gateways use
the same shared secret.
Check for the validity of the user
on the remote IP40 gateway.
Nokia IP40 Security Platform User's Guide v1.1