Nokia IP40 User Manual page 216

16
Troubleshooting
I run a public Web server at home but it cannot be accessed externally, although it is
accessible to the computers on my network. What should I do?
Surf to the security page and use the Servers submenu to allow access to your server.
My network seems extremely slow. What should I do?
The Ethernet cables might be faulty. For proper operation, the IP40 requires STP CAT5
(shielded twisted pair category five) ethernet cables. Make sure that this specification is
printed on your cables.
Your Ethernet card might be faulty or incorrectly configured. Try replacing your Ethernet
card.
I cannot play a certain network game. What should I do?
Turn the IP40 security to Low and try again.
If the game still does not work, set the computer you wish to play from to be the DMZ
server.
When you are finished playing the game, make sure to clear the DMZ setting, otherwise
your security might be compromised.
I have forgotten my password. What should I do?
Reset the IP40 to factory defaults by using the Reset button as detailed in
Security Platform to Factory Defaults"
I cannot connect to a VPN site using IP40 Satellite or IP40 Tele. What should I do?
Check whether your VPN client has a problem.
Do one of the following:
If you are using IP40 Tele, add the demo Check Point VPN site, using the procedure
"Adding and Editing VPN Sites using IP40 Tele," as follows:
If you are using IP Satellite, add the demo Check Point VPN site, using the procedure
Adding and Editing VPN Sites using IP40 Tele, as follows:
Log on to the demo site, using vpndemo as your username and password.
Surf to http://207.40.230.22
The Check Point VPN-1 SecuRemote Demo Site should open and inform you that you
successfully created a VPN tunnel.
I changed the network settings to incorrect values and am unable to correct my error.
What should I do?
Reset the network to its default settings by using the reset button on the back of the IP40 device.
216
In the VPN Gateway Address dialog box, enter 207.40.230.20 in the VPN Gateway field.
In the VPN Network Configuration dialog box, select Download Configuration.
In the Welcome to the VPN Site Wizard dialog box, select Remote Access VPN.
In the VPN Gateway Address dialog box, enter 207.40.230.20 in the VPN Gateway field.
In the VPN Network Configuration dialog box, select Download Configuration.
on page 219.This will erase all your settings.
Nokia IP40 Security Platform User's Guide v1.1
"Resetting the IP40