Single-Slot Usb Docking Cradle; Four-Slot Charge Only Docking Cradle - Motorola ET1 Integrator Manual

Single-slot USB Docking Cradle

Troubleshooting the Single-slot USB Docking Cradle
Table 10-2
Symptom
ET1 battery is not
charging.
During data
communication, no
data transmits, or
transmitted data was
incomplete.

Four-slot Charge Only Docking Cradle

Troubleshooting the Four-slot Charge Only Docking Cradle
Table 10-3
Symptom
Battery is not charging.
Possible Cause
ET1 was removed Ensure cradle is receiving power. Ensure ET1 is seated
from cradle or cradle correctly. Confirm the battery is charging. The 4620 mAh
was unplugged from battery fully charges in less than six hours.
AC power too soon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The ET1 is not fully Remove and re-insert the ET1 into the cradle, ensuring it is
seated in the cradle. firmly seated.
Extreme battery Battery does not charge if ambient temperature is below 0°C
temperature. (32°F) or above 40°C (104°F).
ET1 removed from Replace ET1 in cradle and retransmit.
cradle during
communications.
Communication Perform setup as described in the ET1 Enterprise Tablet
software is not Integrator Guide.
installed or
configured properly.
Cause
ET1 removed from Replace the ET1 in the cradle. The 4620 mAh battery fully
the cradle too soon.
charges in less than six hours. Tap
device > Status to view battery status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
ET1 is not inserted Remove the ET1 and reinsert it correctly. Verify charging is
correctly in the
active. Tap
cradle.
battery status.
Ambient temperature Move the cradle to an area where the ambient temperature is
of the cradle is too between 0°C (32°F) and 35°C (95°F).
warm.
Maintenance & Troubleshooting 10 - 7
Action
Solution
> Settings > About
> Settings > About device > Status to view