Other Faults - Xerox WorkCentre Pro 412 Service Manual

Maintenance & Troubleshooting

7-7 Other Faults

This section contains details of other faults that can occur with either WorkCentre Pro 412 or the Fax-
Center F12. These procedures have previously been issued as service bulletins.
7-7-1 "Scan to PC" Errors (PC based software package) (WCP 412 Only)
Operational Groups:
OmniFax (USA), NASG-Canada, ESG
Problem:
When using the "Scan to PC" software it has been known to crash while displaying a dialog box on screen.
The dialog box cannot be closed and will stay in front of everything else.
Cause:
Problems with PC based drivers earlier than 1.12.
Solution:
Load the latest drivers on to the PC. Current version 1.12, dated October 4, 2001. This can be found on
the www.xerox.com website.
Software Version:
PCL Printer Driver before v 1.12 dated September 10, 2001.
7-7-2 PCL6 Printing Errors (WCP 412 Only)
Operational Groups:
OmniFax (USA), NASG-Canada, ESG
Problem:
When printing a file with complex graphics and large amounts of text the printer will fail to complete the job
and print a PCL6 Error.
Cause:
Problems with the Firmware earlier than 0994.
Solution:
Load the latest firmware on to the machine. Current version 1.01 dated September 21, 2001. This can be
found on the www.xerox.com website.
Software Version:
Firmware before 0994 v 1.00, dated September 21, 2001.
7-7-3 US/Canada Country Set on European Machine Causes Fax Problems (WCP
412 Only)
Operational Groups:
OmniFax (USA), NASG-Canada, ESG
Problem:
The country code has been set to US/Canada, which resets the machine and LIU board to work reliably
only in a US/Canadian environment. The menu has also removed the option to allow the user to return the
machine to a European model.
WorkCentre Pro 412, FaxCentre F12 & 3/03 7-39
WorkCentre M15/M15i