The Cause And Solutions Of Bad Environment Of The Software - Xerox WorkCentre Pro 412 Service Manual

Maintenance & Troubleshooting

7-7-13 The cause and solutions of bad environment of the software

7-7-13-1 The printer is not working (1)
Description: Wile Power turned on, the printer is not working in the printing mode.
Check and Cause
1. Check if the PC and the printer are properly connected
and the toner cartridge installed.
2. Printing is not working in the Windows.
3. Check if the printer cable is directly connected to periph-
eral devices
7-7-13-2 The printer is not working (2)
Description: After receiving the printing order, no response at all or the low speed of printing occurs due to
wrong setup of the environment rather than malfunction of the printer itself
Check and Cause
1. Secure more space of the hard disk.
2. Printing error occurs even if there is enough space in the
hard disk.
3. Check the parallel-port-related items in the CMOS Setup
of the PC.
4. Reboot the system to print.
7-52
Solution
1. Replace the printer cable. If the problems is not solved
even after the cable is replaced, check the amount of the
remaining toner.
2. Check if the connection between PC and printer port is
correct. If you use windows, check if the printer driver in
the controller is set up. If the printer driver is properly set
up, check in which program the printing is not working. The
best way to find out is to open the memo pad to check the
function of printing. If it is not working in a certain program,
adjust the setup of the program. Sometimes, the printout is
normal within the Windows basic programs, but it's not
working in a particular program. In such case, install the
new driver again. If not working in the Windows basic pro-
gram, Check the setup of the port of CMOS is on ECP. And
check the address of IRQ 7 and 378
3. If the scanner needs to be connected to the printer, first
remove the scanner from the PC to see if the printer is
properly working.
Solution
1. Not working with the message 'insufficient printer memory'
means hard disk space problem rather than the RAM
problem. In this case, provide more space for the hard
disk.
2. The connection of the cable and printer port is not proper.
Check if the connection is properly done and if the parallel
port in CMOS is rightly set up.
3. As a printer port, Select ECP or SPP among SPP(Nor-
mal), ECP, and EPP modes (increase printing speed) SPP
normal mode support 8-bit data transfer, while ECP Mode
transfer the 12-bit data.
4. Check the cable or the printer driver may be defective.
Turn the PC and printer off, and reboot the system to print
again. If not solved, double-click the printer in my com-
puter If the regular fonts are not printed this time again.
the cable must be defective so replace the cable with new
one.
3/03 WorkCentre Pro 412, FaxCentre F12 &
WorkCentre M15/M15i