Troubleshooting Guide - TechniSat DIGIT ISIO STC Quick Start Manual

18 Troubleshooting guide

Fault
Remote control does not
work
Various channels not shown
in channel list
Channels such as DSF and
Tele 5 have interference at
certain times on
Sound OK, no TV picture
Picture not fully visible or
distorted
No picture, no sound,
display not on
No picture via HDMI
No sound via HDMI,
picture OK
No sound or wrong audio
playing
Possible cause
Wrong remote control code
used
Batteries are spent
Wrong channel list selected
On account of "DECT
Telephones" (radio
telephones)
Radio mode called up and
radio background image is
switched off
Picture format not correctly
set
Wrong picture display /
zoom selected
No mains voltage
Configured HDMI resolution
is not supported by TV
Wrong HDMI sound format
selected
Dolby Digital active or wrong
audio language selected
55
Remedy
Set the correct remote
control code
(see Point 8.2.5)
Replace the batteries
(see Point 3.5)
Select a different channel
list (see Point 9.4.3.1)
Increase distance between
base station and receiver
Check setting
(see Points 8.8.1 and 9.4.7)
Check picture format
(see Point 8.3.1)
Check picture display /
zoom in the menu
(see Point 8.3.2)
Check zoom setting
(see Point 9.12)
Check mains adapter and
plug
Correct HDMI resolution
(see Point 8.3.3)
Check HDMI sound format
(see Point 8.4.5)
Check setting in menu
(see Point 8.4.1 and Point
8.4.3)
Check Dolby Digital /
language selection
(see Point 9.7)