Troubleshooting Guide - TechniSat Digit ISIO S2 Quick Start Manual

24 Troubleshooting guide

Fault
Remote control does not
work
Various channels not shown
in channel list
Programmes such as DSF
and Tele 5 have interference
at certain times
Sound OK, no TV picture
Picture not fully visible or
distorted
No picture, no sound, display
not on
No picture via HDMI
No sound via HDMI, picture
OK
No sound or wrong audio
playing
Possible cause
Wrong remote control code
used
Batteries are dead
Wrong channel list selected
Interference from cordless
DECT telephones
Radio mode called up and
radio background image is
switched off
Scart plug not connected
correctly
Picture format not correctly
set
Wrong picture display/
zoom selected
No mains voltage
HDMI resolution used is not
supported by TV
Wrong HDMI sound format
selected
Dolby Digital active or wrong
audio language selected
39
Solution
Set the correct remote
control code
(see 7.2.5)
Replace batteries
(see section 3.5)
Select a different channel list
(see section 8.4.3.1)
Increase distance between
base station and receiver
Check setting
(see sections 7.7.1 and 8.4.7)
Connect Scart plug properly
Check picture format
(see section 7.3.1)
Check picture display/zoom
in menu
(see section 7.3.2)
Check zoom setting
(see section 8.12)
Check mains adapter and
plug
Modify HDMI resolution
(see section 7.3.3)
for the correct device or
connect via Scart lead
Check HDMI sound format
(see section 7.4.5)
Check setting in menu
(see sections 7.4.1 and 7.4.3)
Check Dolby Digital/
language selection
(see section 8.7)