Testing The Insight Remote Support Configuration; Updating The Phone Home Configuration; Disabling Phone Home - HP StoreAll 9730 Administrator's Manual

The devices you entitled should be displayed as green in the ENT column on the Remote Support
System List dialog box.
If a device is red, verify that the customer-entered serial number and part number are correct and
then rediscover the devices.

Testing the Insight Remote Support configuration

To determine whether the traps are working properly, send a generic test trap with the following
command:
snmptrap -v1 -c public <CMS IP> .1.3.6.1.4.1.232 <Managed System IP> 6
11003 1234 .1.3.6.1.2.1.1.5.0 s test .1.3.6.1.4.1.232.11.2.11.1.0 i 0
.1.3.6.1.4.1.232.11.2.8.1.0 s "IBRIX remote support testing"
For example, if the CMS IP address is 99.2.2.2 and the StoreAll node is 99.2.2.10, enter the
following:
snmptrap -v1 -c public 99.2.2.2 .1.3.6.1.4.1.232 99.2.2.10 6 11003 1234
.1.3.6.1.2.1.1.5.0 s test .1.3.6.1.4.1.232.11.2.11.1.0 i 0
.1.3.6.1.4.1.232.11.2.8.1.0 s "IBRIX remote support testing"

Updating the Phone Home configuration

The Phone Home configuration should be synchronized after you add or remove devices in the
cluster. The operation enables Phone Home on newly added devices (servers, storage, and chassis)
and removes details for devices that are no longer in the cluster. On the GUI, select Cluster
Configuration in the upper Navigator, select Phone Home in the lower Navigator, and click Rescan
on the Phone Home Setup panel.
On the CLI, run the following command:
ibrix_phonehome -s

Disabling Phone Home

When Phone Home is disabled, all Phone Home information is removed from the cluster and
hardware and software are no longer monitored. To disable Phone Home on the GUI, click Disable
on the Phone Home Setup panel. On the CLI, run the following command:
ibrix_phonehome -d
Configuring HP Insight Remote Support on StoreAll systems 47