HP StoreAll 9730 Administrator's Manual page 7

Viewing the output from an add-on script........................................................................147
Viewing data collection information....................................................................................149
Adding/deleting commands or logs in the XML file..............................................................149
Viewing software version numbers..........................................................................................149
Troubleshooting specific issues................................................................................................150
Software services.............................................................................................................150
Failover..........................................................................................................................150
Windows StoreAll clients...................................................................................................151
Synchronizing information on file serving nodes and the configuration database...........................151
Troubleshooting an Express Query Manual Intervention Failure (MIF)...........................................152
15 Recovering the X9720/9730 Storage......................................................154
Obtaining the latest StoreAll software release...........................................................................154
Preparing for the recovery......................................................................................................154
Restoring an X9720 node with StoreAll 6.1 or later...............................................................155
Recovering an X9720 or 9730 file serving node.......................................................................155
Completing the restore .........................................................................................................162
Troubleshooting....................................................................................................................165
Manually recovering bond1 as the cluster...........................................................................165
iLO remote console does not respond to keystrokes...............................................................169
The ibrix_auth command fails after a restore........................................................................169
16 Support and other resources...................................................................170
Contacting HP......................................................................................................................170
Related information...............................................................................................................170
Obtaining spare parts...........................................................................................................171
HP websites.........................................................................................................................171
Rack stability........................................................................................................................171
Product warranties................................................................................................................171
Subscription service..............................................................................................................171
17 Documentation feedback.......................................................................173
A Cascading Upgrades.............................................................................174
Upgrading the StoreAll software to the 6.1 release....................................................................174
Upgrading 9720 chassis firmware.....................................................................................175
Online upgrades for StoreAll software 6.x to 6.1..................................................................175
Preparing for the upgrade............................................................................................175
Performing the upgrade................................................................................................176
After the upgrade........................................................................................................176
Offline upgrades for StoreAll software 5.6.x or 6.0.x to 6.1...................................................176
Preparing for the upgrade............................................................................................176
Performing the upgrade................................................................................................178
After the upgrade........................................................................................................178
Upgrading Linux StoreAll clients.........................................................................................179
Installing a minor kernel update on Linux clients..............................................................179
Upgrading Windows StoreAll clients..................................................................................180
Upgrading pre-6.0 file systems for software snapshots..........................................................180
Upgrading pre-6.1.1 file systems for data retention features....................................................181
Troubleshooting upgrade issues.........................................................................................182
Automatic upgrade......................................................................................................182
Manual upgrade.........................................................................................................182
Offline upgrade fails because iLO firmware is out of date.................................................182
Node is not registered with the cluster network ...............................................................183
File system unmount issues............................................................................................183
Moving the Fusion Manager VIF to bond1......................................................................184
Upgrading the StoreAll software to the 5.6 release...................................................................185
Contents 7