C-Track; Insight Remote Support - HP P9000 Manual

Table 5 Data communication requirements
Column Head
Internet connectivity infrastructure for C-Track Internetbased
remote support option.
A twisted pair (Cat 5) cable.
A public voice phone line near the disk array.

C-Track

The C-Track remote support solution detects and reports events to the HP Support Service. C-Track
transmits heartbeats, SIMs, and configuration information for remote data collection and monitoring
purposes. C-Track also enables the HP Support Service to remotely diagnose issues and perform
maintenance (if the customer allows the remote maintenance). The C-Track solution offers Internet
connectivity only. If you choose the Internet-based remote support solution, additional infrastructure
and site preparation are required. Additional preparation may include server and router
requirements, which you and HP may be responsible for implementing.

Insight Remote Support

HP strongly recommends that you install HP Insight Remote Support software to complete the
installation or upgrade of your product and to enable enhanced delivery of your HP Warranty,
HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements
your monitoring, 24x7 to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to HP, which will
initiate a fast and accurate resolution, based on your product's service level. Notifications may be
sent to your authorized HP Channel Partner for on-site service, if configured and available in your
country. The HP Insite Remote Support products available for the P9500 disk arrays are described
in "P9500 disk array remote support products" (page
12 Installation requirements
Column Head
For the C-Track Internet connectivity, HP representatives
will help you obtain and set up/order the necessary
infrastructure, including your choice of router
configurations, a supported CMS management server, and
access to SMTP server (optional) and DNS servers, in order
to support reliable file transfer and serve the overall
objectives of the remote support solution. An HP
representative will configure C-Track , see
(page 12) or contact your HP representative.
Needed to connect the HP system to an available Ethernet
port on the customer's LAN. To ensure network security,
consult with an HP representative and your network
administrator before selecting the appropriate location of
your LAN drop.
Needed to allow your staff and HP representatives to
communicate inside and outside your site.
13).
"C-Track"