Managing The Phone Home Configuration; Testing The Insight Remote Support Configuration - HP IBRIX X9720 Administrator's Manual

Consider the following for the various upgrade scenarios and how each affects the branding that
is displayed in HP SIM:
If you upgrade to StoreAll OS 6.5 and Phone Home was not previously configured, when you
do configure Phone Home, it will be with the new StoreAll branding names (see
(page 29)).
If Phone Home was configured prior to upgrading to StoreAll OS 6.5, there are four scenarios
to consider:
◦
If Phone Home is not reconfigured after the upgrade, HP SIM 7.3 will display the old
StoreAll branding names (see
◦
If Phone Home is disabled and newly configured after the upgrade, HP SIM will display
the new StoreAll branding names.
◦
If Phone Home is reconfigured after the upgrade, the old StoreAll branding names will
display. This option is available if you want to change the IP address and community
string of the CMS without disabling and configuring Phone Home as new.
◦
If Phone Home is synchronized after the upgrade (using the Rescan function), discovered
devices will display with the new StoreAll branding even if they were previously discovered
with the old StoreAll branding.

Managing the Phone Home configuration

You can access the Phone Home Setup panel by selecting Cluster Configuration in the upper
Navigator and Phone Home in the lower Navigator. The Phone Home Setup panel indicates
whether Phone Home has been configured (the State field would display "on") and if so, displays
the information that has been set for the configuration (such as the IP address of the Central
Management Server on which HP IRS is installed, and the system name, location, and contact).
From this panel, you can enable and disable Phone Home. You can also click Rescan to update
the Phone Home configuration when devices are added or removed from the cluster.

Testing the Insight Remote Support configuration

To determine whether the traps are working properly, send a generic test trap with the following
command:
snmptrap -v1 -c public <CMS IP> .1.3.6.1.4.1.232 <Managed System IP> 6
11003 1234 .1.3.6.1.2.1.1.5.0 s "System Name"
.1.3.6.1.4.1.232.11.2.11.1.0 i 0 .1.3.6.1.4.1.232.11.2.8.1.0 s "Generic
StoreAll Remote Support Verification"
For example, if the CMS IP address is 10.2.4.75 and the StoreAll node (managed system IP) is
10.2.52.201, enter the following command:
snmptrap -v1 -c public 10.2.4.75 .1.3.6.1.4.1.232 10.2.52.201 6 11003
1234 .1.3.6.1.2.1.1.5.0 s "System Name" .1.3.6.1.4.1.232.11.2.11.1.0 i
0 .1.3.6.1.4.1.232.11.2.8.1.0 s "Generic StoreAll Remote Support
Verification"
Figure 4 (page 31)
Figure 4 Example trap
Table 4 (page
shows an example of how trap looks in the Service Events tab.
29)).
Configuring HP Insight Remote Support on StoreAll systems
Table 3
31