Mitel MiVoice 5380 User Manual page 106

Operator phone
Personal key
Once your system administrator has configured your phone as operator phone, your Per-
sonal key is also configured.
The Personal key allows the operator phone to act as an ordinary user. In other words,
you can use this key to make personal calls. Incoming calls to your personal phone num-
ber are routed to the Personal key. The position of this key can freely be chosen by your
system administrator.
Calls to the Personal key always have the highest priority. If there are calls simultaneously
on a line key and the Personal key, picking up the handset automatically answers the call
to the Personal key. To answer the call to the Line key instead, you need to press the Line
key.
While you are making a call on a Line key, you cannot be reached on your personal phone
number and callers obtain the busy tone.
Queue
With an operator phone several calls can be received at the same time without it being
"busy". However, the operator phone user can only process one call at a time. If all your
Line keys are busy, all further calls are routed to a queue and listed on the display.
The operator phone can handle up to ten calls simultaneously via its keys; however, there
may well be more calls waiting in the queue. A call is put through to a Line key as soon as
the line key becomes free.
Depending on the system configuration, the callers receive the information about their
[b]
actual position in the call queue . Contact your system administrator for more informa-
tion.
Display, display symbols and LED
The LED next to the Line keys and the Personal key indicate the origin and status of a
call. If a 2-company system was configured, the display shows whether the call is
intended for company A or B (see chapter "Making calls to a two-company system",
page 114).
A red LED signals an external call; a green LED, an internal call.
A Line key uses all 3 levels for information display:
• Level 1 and 2: Caller's name or call number (depending on the system configuration).
• Level 3: Time of call.
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eud-1679/1.0 – R3.0 – 08.2015