Mitel MiVoice 5380 User Manual
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Mitel MiVoice 5380 User Manual

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MIVOICE OFFICE 400
MIVOICE 5380 / 5380 IP
AS OF VERSION R1.0
USER GUIDE
eud-1679_en / 1.0 – R3.0 – © 08.2015

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  • Page 1 MIVOICE OFFICE 400 MIVOICE 5380 / 5380 IP AS OF VERSION R1.0 USER GUIDE eud-1679_en / 1.0 – R3.0 – © 08.2015...

  • Page 2: Welcome

    Welcome... Welcome to the User's Guide for the desk phone MiVoice 5380 / 5380 IP for MiVoice Office 400 communications systems. This User's Guide will assist you with the use of your phone and introduce you step by step to the functions and configurations.

  • Page 3: Table Of Contents

    Functions with Mitel Alarm Server ........
  • Page 4 Connect MiVoice 5380 IP ........

  • Page 5: Product And Safety Information

    Document information ..............12 MiVoice 5380 / MiVoice 5380 IP...

  • Page 6: Safety Information

    Deposit it at a return centre. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 7: Product Information

    Document portal: www.mitel.com/docfinder © The information, graphics and layouts featured in the user information are subject to copy- right and may not be duplicated, presented or processed without the written consent of Mitel Schweiz AG. MiVoice 5380 / MiVoice 5380 IP...
  • Page 8 • When handing over your product to others, make sure you enclose the relevant user information. Trademarks Mitel® is a registered trademark of Mitel Networks Corporation. Bluetooth® is a registered trademark of Bluetooth SIG, Inc. All other trademarks, product names and logos are trademarks or registered trademarks of their respective proprietors.

  • Page 9: Data Protection

    With more than US$1 billion in combined annual revenue, 60 million customers world- wide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications. For more information, go to www.mitel.com.

  • Page 10: Warranty Repair Services

    Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 11: After Warranty Service

    After Warranty Service Mitel offers ongoing repair and support for this product. If you are not otherwise entitled to a remedy for a failure to comply with a guarantee that cannot be excluded under the Aus- tralian Consumer Law, this service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge.

  • Page 12: Document Information

    • Valid as of MiVoice Office 400 R1.0 • In PDF Viewer, click on this link to download the latest version of this document: https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1679_en.pdf?get&DNR=eud-1679 • Copyright © 08.2015 Mitel Networks Corporation MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 13: Operating And Display Elements

    Display symbols ................16 MiVoice 5380 / MiVoice 5380 IP...

  • Page 14: Key Designations And Sockets

    • To the right: Opens the Menu. • Downward: Opens Settings. • General: Scrolls forwards/backwards in the menu, navigates lists. Correction key Delete the last character or go back one step in the menu. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 15 • Team key: Call or pick up a call. Announcement to a team partner (press twice). If preconfigured as a Line key: Set up or answer call via line. Configure key: press and hold down. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 16: Display Symbols

    New forwarded voice message Retrieved forwarded voice mes- sage Hi-Q™ during a call (enhanced Data and voice encryption (only audio quality) (only MiVoice 5380 IP) MiVoice 5380 IP) MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 17 Business number Private number Mobile number Presence state Available (default) Absent Meeting Busy Not available MiVoice M535 display symbols Expansion key module Business number Private number Mobile number Line key MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 18: Dialling And Phoning

    Making calls ................20 MiVoice 5380 / MiVoice 5380 IP...

  • Page 19: Answering Calls

    • To find out how to make phone calls in hands-free mode or in auto- matic hands-free mode, refer to the Chapter "Using your phone in hands-free mode", page 22 and the Chapter "Automatic hands-free mode", page 79 respectively. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 20: Making Calls

    +. You can use the Correction key to delete any incorrect character. Pick up the handset. Press the Call key or the Foxkey. Call The user is called. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 21 To end a call in open listening mode, you need to press the Loudspeaker key and hang up the phone. If you merely replace the handset, the phone switches to the hands-free mode. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 22: Muting The Microphone

    You can switch the microphone on and off during a call. Switching the microphone off: Press Microphone key. The microphone is deactivated, is displayed. ➔ Switching the microphone back on: Press the Microphone key once again. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 23: Using A Headset

    79. • To find out how to connect a Bluetooth headset, refer to chapter "Acti- vate Bluetooth operation and Bluetooth device (MiVoice 5380 / 5380 IP only)", page 82. • To call a user, select the user’s phone number and press the Call key or Loudspeaker key.

  • Page 24: Using The Display And Operating Elements

    Signals ................. . . 30 MiVoice 5380 / MiVoice 5380 IP...

  • Page 25: Display

    In addition, there are the following extensions: • If you remove a MiVoice M535 or if you modify the order of the connected expansion key modules, the keys configuration does not change. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 26: Input

    6 P Q R S 7 T U V 8 p q r s 7 t u v 8 W X Y Z 9 w x y z 9 MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 27 Ü ú ù û ÿ - . ? ! , : ; ’ " / \ ( ) = < > % £ $ ¥ ª & § ¿ ¡ € MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 28: Correcting Your Input

    You want to go to a certain character for an input or correction. With the navigation key you can move the cursor to the left or right. Move the cursor with the horizontal navigation key. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 29: Menu-Guided Navigation

    Undoing actions To cancel operating steps, proceed as follows: End input without saving: Press the End key. Back to the idle state in the menu: Press the End key. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 30: Signals

    • New voice message or new text message • Callback Note: For an explanation of the indicator LED on expansion module MiVoice M535, see chapter "Using the MiVoice M535 expansion key module", page 25. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 31: Supplementary Features

    Functions with Mitel Alarm Server........

  • Page 32: Making And Answering Calls

    "Creating a new phone book entry", page • To find out to look for a contact in your private phone book, refer to the chapter "Dialling from private contacts", page MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 33 ➔ Scroll through the list until the user you want is displayed. Select the phone number you want. Pick up the handset. The phone number displayed is dialled. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 34: Dialling From External Phone Books

    Scroll through the list until the user you want is displayed. Pick up the handset. The phone number displayed is dialled. Once the call has been suc- ➔ cessfully connected, the entry is deleted from the call list. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 35: Dialling From The Call List Of Answered Calls

    You can now call the person in question using this last-number redial list. The last-number redial list has a maximum of 10 entries. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 36 To be able to store a phone number on a configurable key, you need to have connected a MiVoice M530⁄MiVoice M535 expansion key module. Contact your system adminis- trator for more information. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 37: Requesting A Callback

    You can only have 1callback activated at a time and only 1 callback can be expected from you. Your callback request will automatically be can- celled by the system after about half an hour. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 38: To Answer The Callback Request

    Reject Reject The connection is rejected and, depending on the system configura- ➔ tion, the caller obtains the busy tone or he is forwarded to a preconfig- ured destination. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 39: Answering Call Waiting

    Call-waiting party is put through. Note: You can also search in the phone book, last-number redial list or call list for the phone number of the person you are looking for. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 40 You can also search in the phone book, last-number redial list or call list for the phone number of the person you are looking for. You can also start the announcement using > > Menu Call features > User/Group. Announcement MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 41: Receiving An Announcement

    "Changing the PIN", page 84 or use the function code *47 (see User Guide Function Codes on the Mitel DocFinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 42: Using Functions While In A Call

    Brokering is possible with both internal and exter- nal users. You can also broker between conference parties as a group and an enquiry call party. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 43: Making A Conference Call

    Enquiry call party is called; first call partner is on hold. ➔ Note: You can also search in the phone book, last-number redial list or call list for the phone number of the person you are looking for. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 44 > > [P]. Menu Activated features • The function code for central parking can be found in the User Guide Function Codes on the Mitel DocFinder. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 45: Recording A Call

    The recording is automatically stopped if you park your call party or put him on hold. You can start or end call recording with the Foxkey or with a configurable key. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 46: Organising Absences From The Desk

    As soon as you manually change back this presence state to Avail- because the meeting has already terminated at 3.30 pm, the duration of your Outlook able appointment automatically adapts to 3.3 pm. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 47 Notes: • External applications such as Mitel Open Interfaces Platform (OIP) can affect your presence status. Example: You have a meeting in your Outlook calendar from 2 to 4 pm. Your presence state changes from Available to Meeting. This presence state has assigned a presence profile that automatically executes the appropriate action com- mands, for example call forwarding to voice mail.

  • Page 48: Absence Information

    Example: "The person you have called is not available until 31st January, at 14:00. Please leave a message after the tone". MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 49 Foxkey. Call Forwarding Call Forwarding Scroll to and confirm with the Foxkey. User User Enter the user’s phone number and confirm with the Foxkey. Forwarding is activated. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 50 • You can deactivate forwarding on no reply using > Menu Activated fea- > Reset. tures • You can also activate call forwarding by remote control, see chapter "Setting functions by remote control", page 69. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 51: Forwarding To A Message

    Users whose phone cannot receive text messages are put through to your phone or rerouted to a destination predefined within the system. You can use one of the text messages stored in the system directly, modify it or create a new message. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 52: Locking Your Phone

    Press the Foxkey. Menu Menu Scroll to and press the Foxkey. Settings Settings Select Scroll to and press the Foxkey. General General Select MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 53 Free Free ➔ The phone is unlocked. To unlock all your phones, execute the function code #33* <PIN> # ➔ (see User Guide Function Codes on the Mitel DocFinder). MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 54: Voice Messages And Text Messages

    • To find out how to configure a voice mail, refer to the chapter "Confi- guring voice mail", page 90 or in the User Guide Voice Mail Systems on the Mitel DocFinder. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 55: Send Text Messages

    You can use one of the text messages stored in the system directly, modify it or create a new text message. Press the Foxkey. Menu Menu Scroll to and press the Foxkey. Text message Text message Select Scroll to and press the Foxkey. Select MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 56: Read Text Messages

    Menu Text message Inbox tinue as described above. Note: You can select and read a new text message even during an active call using > Inbox. Text message MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 57: Functions For Special Situations

    • An appointment call can only be set using a function code, see chapter "Function com- mands, function codes", page Confirming an appointment call: Answer Press the Foxkey. Answer The appointment call is terminated. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 58 DTMF. You can now enter the DTMF ➔ Enter number characters. Resetting DTMF mode: Reset Press the Foxkey. Reset Note: When you hang up, the DTMF mode is automatically deactivated again. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 59 "Changing the PIN", page 84 or use the function code *47 (see User Guide Function Codes on the Mitel DocFinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 60: Answering A General Bell

    Foxkey. Call features Call features Select Scroll to and confirm with the Foxkey. Pick up Pick up Scroll to and confirm with the Foxkey. General bell General bell MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 61 Before the call: CLIR Press the function key for CLIR. Notes: • CLIR works only with external calls. • This feature depends on the range of services offered by your provider. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 62 93). Activating personal call routing: Menu Press the Foxkey. Menu Scroll to and press the Foxkey. Settings Settings Select Scroll to and press the Foxkey. General General Select MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 63 Another user can intrude on your active call and listen in to your conversation without you and your call party noticing. Unlike Intrusion you will receive neither a visual nor an acous- tic signal. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 64: Free Seating

    • As long as you do not have your own phone or are not logged on to a Free Seating phone, your caller will obtain either the busy signal or be forwarded to a preconfigured destination, depending on the system configuration. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 65 Alarm cancellation delay: Your system administrator can set a delay (0-60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number. If the user does not dial another phone number during this predefined time or puts the handset back down again, a connection with the Hotline number is automatically set up.

  • Page 66: Functions With Opencount

    Note: The hotline is integrated in your communication system. Information on hotline alarm with Mitel Alarm Server can be found in the chapter "Hotline Alarm", page Functions with OpenCount OpenCount is a software package used for the call logging management on the communication system.

  • Page 67: Functions With Mitel Alarm Server

    Mitel Alarm Server is used. A patient needs help and presses the alarm button. The Mitel Alarm Server sends a visual (e.g. “Alarm Room 20”) and during 10 seconds also an acoustic alarm signalling to the responsible nursing staff's phone.
  • Page 68 Alarm cancellation delay: Your system administrator can set a delay (depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number. If the user does not dial another phone number during this predefined time or puts the handset back down again, a connection with the Hotline number is automatically set up.

  • Page 69: Setting Functions By Remote Control

    Unlike the hotline feature (see chapter "Hotline", page ) hotline alarm can only be used with a specifically configured Mitel Alarm Server. Setting functions by remote control This section explains how you can alter your phone’s settings even if you are not directly at your phone.

  • Page 70: Organisation Within The Team

    Press the Team key for the team partner. The phone number and possibly the name of the team partner appear ➔ on the display. The team partner is called. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 71 (see chapter "Store a team partner under a key – team key", page 96). MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 72: Line Keys

    Connection with the selected line. ➔ Note: If you keep the Line key pressed down for approx. 2 seconds while it is lit, the caller’s phone number is displayed. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 73 Foxkey. Park The Line key flashes slowly. ➔ To retrieve a parked call: Press the relevant Line key. You are now back through to the parked call partner. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 74 You are now back through to the parked call partner. ➔ Note: You cannot take a call on a line between two other call parties by press- ing the corresponding Line key. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 75: Personalizing Your Phone

    Formulating functions ..............102 MiVoice 5380 / MiVoice 5380 IP...

  • Page 76: Display

    You can adjust the contrast, the and the Display Backlight Backlight intensity. Note: Please note that the backlight intensity may become less if MiVoice 5380 is not con- nected to the power supply. Press the Foxkey. Menu Menu Scroll to and press the Foxkey.

  • Page 77: Setting The Ringing Properties (Audio)

    Note: The volume cannot be modified if you are in a call in edit mode and if the DTMF mode is activated (see Chapter "Configuring the DTMF mode", page MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 78: Setting The Ringing Properties

    If you do not want to be disturbed during a certain time, you can set your phone not to ring with Suppress ring tone. Deactivated ringing is displayed with Note: Please note that the ringing volume may be reduced if MiVoice 5380 is not connected to the power supply. Press the Foxkey.

  • Page 79: Hands-Free And Headset Settings

    Ask your dealer which headsets are particularly well suited for this phone. When you connect a Bluetooth headset (see chapter "Activate Bluetooth operation and Bluetooth device (MiVoice 5380 / 5380 IP only)", page 82), the headset is automatically activated.
  • Page 80 Audio Select Scroll to and press the Foxkey. Headset Headset Modify Activate/deactivate the headset mode and confirm with the Foxkey. <Audio setting> The microphone is deactivated, is displayed. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 81 • Fit the cover for the Bluetooth module back into place and press home until it snaps into place (see figure 4). Note: If electronic components are touched, electrostatic discharge may strongly hamper the system's reliability and cause long-term damage. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 82 Personalizing your phone Activate Bluetooth operation and Bluetooth device (MiVoice 5380 / 5380 IP only) You want to make a call using a Bluetooth-supported headset or to set up a conference using a Bluetooth-supported conference unit. As soon as you have connected a Bluetooth module to your terminal, you can activate the Bluetooth operation and connect Bluetooth devices.

  • Page 83: General Settings

    *Language *Language Modify The set language is displayed with ➔ <Language> Select the required language and confirm with the Foxkey. The display text appears in your selected language. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 84: Changing The Pin

    Your PIN applies to all your phones. Press the Foxkey. Menu Menu Scroll to and press the Foxkey. Settings Settings Select Scroll to and press the Foxkey. General General Select MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 85 Idle text Modify Enter the text and confirm with the Foxkey. <Text> ➔ The text is stored. Note: You can use the Correction key to delete any incorrect character. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 86 <Display setting> confirm with the Foxkey. The setting is stored. ➔ Identifying the communication system This phone can be connected to different Mitel communications systems. You can verify to which system your phone is connected to. Press the Foxkey. Menu Menu...

  • Page 87: Protect Yourself Against Calls

    Personalizing your phone Local IP settings (MiVoice 5380 IP) The IP-relevant data for your phone is stored in this menu. The input of this data is pass- word-protected; it can therefore only be carried out by your system administrator. You can however call up the data.

  • Page 88: Phone Book Management

    (+country code (national destination code) call number). Press the key to insert +. You can store the call number in one of the following formats: • 0-004132655xxxx • 004132655xxxx • 9-004132655xxxx • +41 (32) 655xxxx MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 89 Modify the contact data and confirm with the Foxkey. Deleting an entry: <Entry> Select the entry you want and press the Foxkey. Delete The entry is now deleted. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 90: Configuring Voice Mail

    Contact your system administrator for more information. Press the Foxkey. Menu Menu Scroll to and press the Foxkey. Voice mail Voice Mail Select MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 91: Configuring Presence/Presence Profile

    • Description: Type in the text to be displayed to other users as detailed information when they poll your presence status (e.g. “meeting until 4 pm”). You can also leave this input field blank. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 92 "Store a function under a key – function key", page 95). The presence menu can also be selected using the menu: > Menu > > Settings General Presence menu. Presence menu is displayed. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 93: Configuring Keys

    Activate/deactivate or execute a function Function • key: Organisation within the team Team • key: Setting up a key phone (Line keys must be set up by your system administrator). Line MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 94 • You can use the Correction key to delete any incorrect character. • You can store only one call number on a configurable key of the MiVoice M535 expansion key module. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 95 The further prompting depends on the function (see Chapter "Supple- ➔ mentary features", page 31). Once you have made all the settings, the function is stored under the key. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 96 Entering or editing phone number. If the user is stored in the system, the <Call number, name> name is automatically entered. Confirm with the Foxkey. The display shows the properties with which you can configure the ➔ team key. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 97: Clearing A Key

    Function selection for configurable key This section contains a list of all the functions you can store under a configurable key via the menu. Contact your system administrator for more information. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 98 Home Alone on the user group. Then if the user is already in a call, all subsequent internal or external calls to the user group obtain a busy tone. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 99 "Activating personal call routing", page 62. menu With this function the phone does not ring. For further information Activate/deactivate ring refer to chapter "Setting the ringing properties", page 78. tone MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 100: Configuring Line Keys

    You can choose whether you also want a ringing signal in addition to the flashing Line key when you receive a call on a Line key. You can configure a ringing delay for the ringing tone. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 101 • If you select answer using or Hands-free, you must also spec- Handset ify the Priority, with 1 being the highest priority, and 8 the lowest. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 102: Formulating Functions

    Dial phone number last dialled ("R") "I201" Seize line ("I") and dial phone number 201 "I*21201X" Seize line ("I"), activate call forwarding unconditional ("*21") to phone number 201, disconnect ("X") MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 103 Notes: • Functions that are not available via the menu can be activated using function codes (see User Guide Function Codes on the Mitel DocFinder). • You can only activate certain function codes if the same function cannot be obtained via the menu.

  • Page 104: Operator Phone

    Operator phone This section explains the options provided by your MiVoice 5380 / 5380 IP with MiVoice M535 when it is registered on the system as an operator phone. Information on the operator phone............105 Setting the operator phone .

  • Page 105: Information On The Operator Phone

    MiVoice M535 your phone acts as an operator phone. You can then configure fur- ther line keys at any time. Use your MiVoice 5380 / 5380 IP as normal phone and the MiVoice M535 as operator phone with its specific features.
  • Page 106 A Line key uses all 3 levels for information display: • Level 1 and 2: Caller’s name or call number (depending on the system configuration). • Level 3: Time of call. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 107 (Company B) Connected Red (external) Green (internal) Parked Red-flashing (external) Green-flashing (internal) Hold Red-flashing (external) Green-flashing (internal) Forwarded Red-flashing (external) Green-flashing (internal) Recall Red-flashing (external) Green-flashing (internal) Idle state MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 108: Setting The Operator Phone

    8 the lowest. This setting is useful for the two-company systems. • The settings only work when the ringing sig- Handset Hands-free nal is activated. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 109 Press the key and hold it down for a moment. The display shows the key type. ➔ No function Scroll to and confirm with the Foxkey. No function The key configuration is cleared. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 110: Using An Operator Phone

    Connection with the line with the highest priority. ➔ 1 Press the Line key. The line is selected. ➔ 2 Pick up the handset. Connection with the selected line. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 111 You are connected with your call partner via a Line key and decide to park the call. You can park the call on the current Line key. Park call: Park Press the Foxkey. Park Line key flashes slowly, is displayed. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 112 The internal user has taken the exchange access. The operator phone ➔ switches to the idle state. Transfer of the external call with prefix: <Phone number> Enter the phone number you want. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 113 Substitution is now deactivated. ➔ Notes: • Calls already on the operator phone when the substitution function is activated are not forwarded. • The substitution cannot be activated by remote control. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 114 ➔ Enter the phone number of the user. <Phone number> You will appear to the person either as Company A or B and transmit ➔ the corresponding phone number. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 115 "Changing the PIN", page 84 or use the function code *47 (see User Guide Function Codes on the Mitel DocFinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 116: Reception Telephone

    Reception telephone This section explains the options provided by your MiVoice 5380 / 5380 IP when it is registered on the system as an reception telephone Information on the reception phone............117 Operate reception telephone.

  • Page 117: Information On The Reception Phone

    MiVoice 5380 / 5380 IP. Your MiVoice 5380 / 5380 IP gives you a better overview by providing you with a room occupation list as well as a list of active and expired wake-up calls.
  • Page 118 Sets the room keys of all MiVoice M535 to wake-up Wake-up call mode. 1) You must configure this mode just once on one MiVoice M535 level so it is available on all three levels. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 119 Scroll to and press the Foxkey. Room key Room key Select Enter the room number and confirm with the Foxkey. <Room number> The room key is now stored. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 120: Operate Reception Telephone

    If necessary, first process the report or select another room and start the check-in operation afresh. Enter the guest's name and confirm with the Foxkey. <Guest name> The room configuration view is displayed. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 121 The telephone returns to idle status, the room status changes to ➔ Vacant. Note: Check-out is also available via the menu: > > Menu Reception Room > Select room > Check-out. status MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 122 Foxkey. Modify Modify Enter the new value and confirm with the Foxkey. <Wake-up time> Press the End key to confirm the wake-up call. Wake-up call is now stored. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 123 Press function key on MiVoice M535 for Notification mode. Room key LED indicates the notification status: ➔ activated, OFF: deactivated. Press the room key you want on MiVoice M535. <Room key> A notification report appears. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 124: Carrying Out Some Settings

    • Hotline: type in a call number here. This call number is dialled automatically once the guest lifts the room telephone handset. Note: If an incoming call is taken during room configuration, the values not yet saved are lost. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 125: Room Status

    • Call charges • Notifications • Surcharge calculator • Room ro room call • Hotline Press the Foxkey. Menu Menu Scroll to and press the Foxkey. Reception Reception Select MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 126 – bill: the list of all phone calls, including call charges, is printed out. Print Press the Foxkey. Menu Menu Scroll to and press the Foxkey. Reception Reception Select MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 127 Scroll to and press the Foxkey. List of last bills List of last bills Select Select the room you want and confirm with the Foxkey. <Room number> Printing bill. ➔ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 128: Installation And First-Time Operation

    Connect MiVoice 5380 IP ........

  • Page 129: Equipment Provided

    Telephone and handset Handset connection Telephone connection cable cable MiVoice 5380 Ctrl Stand rest; can also be used as Quick User's Guide and a mounting frame for wall mount- safety information MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 130: Options

    Plug-in power adapter Expansion key module MiVoice M530 with write-on labels (incl. stand rest and connection cable) Expansion key module MiVoice M535 with display (incl. stand rest and connection cable) MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 131: Setting Up And Mounting The Phone

    To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest. • Connect the phone as indicated in chapter "Connect MiVoice 5380", page 133 and "Connect MiVoice 5380 IP", page 134.

  • Page 132: Wall Mounting

    • Fit the screws for securing the stand rest and mount the stand rest (Figure A). • Connect the handset and phone cord to the phone (Figure B). For the correct connec- tion assignment refer to Chapter "Connect MiVoice 5380", page 133 and "Connect MiVoice 5380 IP", page 134.

  • Page 133: Connect Mivoice 5380

    • Set channel selector switch on the underside of the phone. Contact your system administrator for more information. Logging your phone on Your system administrator has to prepare the system before you can log on your phone. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 134: Connect Mivoice 5380 Ip

    • Plug the connector at the loose end on the underside of the phone into the LAN socket. • Desk installation only: To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 135: Connecting The Power Supply

    • Connect the power supply to the mains power. Logging the IP phone Your system administrator has to prepare the system before you can log on your phone. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 136: Mivoice M530 / M535 Expansion Key Module (Optional)

    Connecting further MiVoice M530 / M535 expansion key modules (sym- bol on MiVoice M530) Connecting further MiVoice M530 / M535 expansion key modules or power supply (symbol on MiVoice M535) Ctrl MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 137 Contact your system administrator for more information. • Proceed in a similar way if you want to connect other MiVoice M530/MiVoice M535 expansion key modules (maximum 3). MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 138: Labelling The Mivoice M530 Expansion Key Module

    • Carefully remove the transparent cover next to the configurable keys. • Place the write-on labels into the recesses next to the configurable keys. • Carefully replace the transparent cover. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 139: Further Information

    Declaration Open Source Software (MiVoice 5380 IP) ........

  • Page 140: Troubleshooting

    Restricted mode following a software update without update licence. Note: For all other messages, faults and questions you may have, contact your system administrator. MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 141: Declaration Open Source Software (Mivoice 5380 Ip)

    This product contains the following software subject to GPL provisions: • Linux kernel, available at www.kernel.org/ • Busybox, available at www.busybox.net/ This product contains the following software subject to the LGPL provisions: • ucLibc, available at www.ucLibc.org/ MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 142: Communication System And Software Versions

    [a]. The list below indicates which system versions support the relevant features. Contact your sys- tem administrator for more information. R2.0 R3.0 MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...

  • Page 143: Index

    – to voice mail ....51 Connections (Safety information) ..6 MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 144 – Display contrast M535 ... . 77 Disposal (Safety information) ..6 MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 145 Microphone key ....15 Mitel Alarm Server ....67 Key designations .
  • Page 146 Supplementary features ....31 – Notification service ....123 MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 147 Volume ......77 Volume/cursor keys ....15 MiVoice 5380 / MiVoice 5380 IP eud-1679/1.0 – R3.0 – 08.2015...
  • Page 148 The product-specific declarations of conformity can be found on the Mitel document portal: www.mitel.com/docfinder. © Copyright 2015 Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trade- marks of Mitel Networks Corporation. mitel.com Any reference to third party trademarks are for reference only and Mitel makes no representation of...

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