Mitel MiVoice 5360 User Manual
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Mitel MiVoice 5360 User Manual

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MiVoice Business
MiVOICE 5360 IP PHONE USER GUIDE

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Summary of Contents for Mitel MiVoice 5360

  • Page 1 MiVoice Business MiVOICE 5360 IP PHONE USER GUIDE...
  • Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    About Your Phone ......................1 Elements of Your Phone......................2 Ring/Message Indicators ......................3 For Users on Resilient Mitel Communications Director (MCD) Systems........3 Mitel Line Interface Module......................3 Using Your IP Phone with Mitel Unified Communicator Express..........3 HTML Applications........................4 Tips For Your Comfort And Safety.....................
  • Page 4 MiVoice 5360 IP Phone User Guide Enable PC Connectivity ......................14 Float Keys..........................14 Adjust the Ringer ........................14 Cleaning Your 5360 IP Phone ....................15 Text Entry ..........................15 Text Entry Window..........................15 Keyboards............................17 Setting Up Your Contact List ..................19 Adding Names to Your Contact List..................
  • Page 5 Table of Contents Delete Logs..........................29 Call Forwarding ......................30 Using Quick Call Forward Always.................... 30 Programming Call Forwarding Defaults................... 31 Programming Features on Your Keys ................ 32 Tips on Programming Features ....................32 Features available for programming on programmable keys .............. 32 Applications available for programming on programmable keys............
  • Page 6 MiVoice 5360 IP Phone User Guide Using Other Features ....................45 Account Codes ........................45 ACD ............................45 Attendant Call Hold - Remote Retrieve..................46 Callback ........................... 46 Call Forward - Remote (I'm Here).................... 46 Call Forward - End Chaining....................47 Call Forward - Forced ......................
  • Page 7 Table of Contents Message Waiting Indicator ...................... 62 Messaging - Advisory ......................63 Messaging - Callback ......................63 Messaging - Cancel Callback ....................64 Messaging - Cancel All Callbacks ................... 65 Music ............................65 Night Answer ........................... 65 Override (Intrude) ........................65 Paging .............................
  • Page 8 Dialing – Auto Dial Disabled ....................83 Dialing – Auto Dial Enabled ..................... 83 Handset Alerting Tones and LEDs ..................84 Using the Mitel DECT Cordless Headset ..............86 Answer a Call........................... 86 Hang Up ..........................87 Dialing – Auto Dial Disabled ....................87 Dialing –...
  • Page 9 Table of Contents Using the Cordless Devices Application..............91 Low Battery Level ........................91 Viewing Cordless Module Information ..................91 Enabling/Disabling Auto-Connect on a Bluetooth Headset ............. 92 Connecting/Disconnecting a Bluetooth Headset ..............92 Editing a Bluetooth Headset Name..................92 Auto Dial ..........................
  • Page 10 MiVoice 5360 IP Phone User Guide...

  • Page 11: About Your Phone

    The Gadget Sidebar provides you with a quick launch tool for embedded applications as well as HTML applications. The 5360 IP Phone is compatible with the Mitel 3300 IP Communications Platform (ICP). The 5360 IP Phone is ideal for any enterprise executive or manager, Teleworker, and Contact Center supervisor.

  • Page 12: Elements Of Your Phone

    MiVoice 5360 IP Phone User Guide Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution touch screen that assists you in selecting and using phone features and applications. The display area provides 48 self-labeling buttons that can be programmed as speed call keys, fixed function keys, hard keys, applications, or line appearance keys, according to your communication needs.

  • Page 13: Ring/Message Indicators

    Your phone is ringing another phone Your phone is idle, or you are on a call For Users on Resilient Mitel Communications Director (MCD) Systems If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary MCD system.

  • Page 14: Html Applications

    MiVoice 5360 IP Phone User Guide HTML Applications Your 5360 IP Phone may have HTML Applications available for your customized use. The HTML Desktop Toolkit enables simple, intuitive development of customized applications that are easily integrated with telephony functions of your 5360 IP Phone.

  • Page 15: Using Your Default Phone Window

    MiVoice 5360 IP Phone User Guide Using Your Default Phone Window The 5360 IP Phone default phone window and Gadget Sidebar are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you may need to program features and applications.

  • Page 16: 5360 Ip Phone Default Window

    MiVoice 5360 IP Phone User Guide 5360 IP Phone Default Window Feature Function 1) Status Bar Displays time, date, and icons indicating feature states as follows:  Call History ( ) – Indicates new missed calls  Call Forward Always On ( ) –...

  • Page 17: Gadget Sidebar On The 5360 Ip Phone

    MiVoice 5360 IP Phone User Guide Gadget Sidebar on the 5360 IP Phone The Gadget Sidebar is a vertical bar that runs down the right side of the 5360 IP Phone’s display. The Gadget Sidebar contains a series of icons that provide one-touch access to the most commonly accessed phone applications and features, including HTML applications.

  • Page 18: Using Applications On The 5360 Ip Phone

    MiVoice 5360 IP Phone User Guide Using Applications on the 5360 IP Phone Your 5360 IP Phone provides applications that simplify the use of your phone. This table describes the applications that you may have on your 5360 IP Phone. The associated icon appears on the Gadget Sidebar or as a context icon in the navigation area.

  • Page 19: Accessing Your Phone Applications

    MiVoice 5360 IP Phone User Guide Applications/Icons Function Use the Settings application to display and quickly change your phone’s current communications settings. See Using the Settings Application more information. Settings Provides access to Quick Help and displays a list of the key icons, if Help is available on your phone.

  • Page 20: Customizing Your Phone

    MiVoice 5360 IP Phone User Guide Customizing Your Phone Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock Default Configuration option on a per- phone basis. When this is in effect, the system administrator sets the settings for Programmable Keys and you cannot change them.

  • Page 21: Specify Language

    MiVoice 5360 IP Phone User Guide Specify Language To specify the language in which prompts and applications display: 1. Press the blue Menu key 2. Press Settings. 3. Press Languages. The phone displays the three language selections that are currently programmed in the ICP.

  • Page 22: Adjust Display Brightness

    MiVoice 5360 IP Phone User Guide Notes:  Press Cancel at any time to exit this application without making any changes.  When the Conference Unit application is displayed, the Phone application is not automatically displayed when making or receiving calls.

  • Page 23: Specify Audio Feedback Options

    MiVoice 5360 IP Phone User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume.

  • Page 24: Enable Pc Connectivity

    MiVoice 5360 IP Phone User Guide Enable PC Connectivity To enable a connection to be set up between your phone and the Unified Communicator (UC) Express Application: 1. Press the blue Menu key 2. Press Settings. 3. Press PC Connectivity.

  • Page 25: Cleaning Your 5360 Ip Phone

    MiVoice 5360 IP Phone User Guide To adjust the Ringer Volume while the phone is ringing:  Press (UP) or (DOWN). Note: If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker.
  • Page 26 MiVoice 5360 IP Phone User Guide When you eventually re-display Settings, the edit window reappears in the same state as when Settings was hidden. The user interface consists essentially of  An Input Area that displays up to a maximum of two lines of text.

  • Page 27: Keyboards

    MiVoice 5360 IP Phone User Guide Input Area The Input area lets you see the text as you enter it, either in the name or number field. Text Manipulation Control Keys The text manipulation control keys provided in the Text Entry window are Cursor Left, Cursor Right, Backspace, Clear, and Delete Digit.
  • Page 28 MiVoice 5360 IP Phone User Guide The Alphanumeric keyboard has four Character Keys views; only one view can be displayed at a time.  Default view: This view consists of the lowercase version of the letters and numbers.  Shifted Default view: This view consists of the uppercase version of the letters and the supported Unicode characters.

  • Page 29: Setting Up Your Contact List

    MiVoice 5360 IP Phone User Guide Setting Up Your Contact List Use the People application to set up your contact list. Adding Names to Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number using the To People from Call Info, Visual Voice Mail and Call History.

  • Page 30: Visual Voice Mail

    MiVoice 5360 IP Phone User Guide Visual Voice Mail Use the Visual Voice Mail application to manage and listen to voice mail messages. Set Up your Mailbox Before you can use voice mail, you must first set up your mailbox.

  • Page 31: Log Into Your Mailbox From Your Own Extension

    MiVoice 5360 IP Phone User Guide Log Into Your Mailbox From Your Own Extension To login to your mailbox from your extension: 1. Open the Voice mail application. Note: The mailbox number assigned to the prime extension of this phone is displayed. If...

  • Page 32: Log Out Of Your Mailbox

    MiVoice 5360 IP Phone User Guide Log Out Of Your Mailbox To logout of your mailbox:  Press Logout. This closes the Voice Mail application. Note: After five minutes of inactivity, you are automatically logged out of your mailbox and the Voice Mail application closes.

  • Page 33: Display Message Details

    MiVoice 5360 IP Phone User Guide The Voice Mail application main window contains a reverse chronological list of the voice messages in your mailbox, with the newest message listed first. Use the Navigation keys to scroll through the messages. By default, only new messages are listed when the main screen opens.
  • Page 34 MiVoice 5360 IP Phone User Guide Message Details The Message Details Window In this window, you can save (Keep), play, or delete (Discard) the message. You can send the voicemail to your email if the To Email feature is enabled or Give it to another user. You can dial the message sender or add the message sender to your contact list in the People application.

  • Page 35: Play A Voice Message

    MiVoice 5360 IP Phone User Guide Play a Voice Message 1. Open the Voice mail application. 2. Login to your mailbox. 3. Select a message in your message list. 4. Press Play. Control the play of the message via the following command buttons: ...

  • Page 36: Save A Message

    MiVoice 5360 IP Phone User Guide Save a Message To save a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Keep. The saved message is removed from the new list and added to the saved list.

  • Page 37: Forward A Message To Another Mailbox

    MiVoice 5360 IP Phone User Guide Forward a Message to Another Mailbox You can only forward messages to internal mailboxes. Confidential messages cannot be forwarded. To forward a message to another mailbox: 1. Open the Voice mail application. 2. Login to your mailbox.

  • Page 38: Using The Call History Application

    MiVoice 5360 IP Phone User Guide Using the Call History Application Use the Call History application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest log is replaced each time a new call is missed, made, or answered.

  • Page 39: Review Call Log Icons

    MiVoice 5360 IP Phone User Guide 5. Do one of the following:  If necessary, use the keypad cursor left, cursor right, Delete, and Backspace keys to modify the number. . If an outgoing prefix is required to access an external trunk, you must add the digit(s.

  • Page 40: Call Forwarding

    MiVoice 5360 IP Phone User Guide Call Forwarding Use Call Forwarding to redirect incoming calls to an alternate number when  your phone is busy  when you're not answering, or  all the time. You can program, activate, and deactivate Call Forward Always quickly using the Call Forwarding...

  • Page 41: Programming Call Forwarding Defaults

    MiVoice 5360 IP Phone User Guide Programming Call Forwarding Defaults You can create default Call Forward settings that identify where to send your incoming calls if Call Forward Always is not active. To program Call Forwarding default settings: 1. Press Call Forwarding.

  • Page 42: Programming Features On Your Keys

    MiVoice 5360 IP Phone User Guide Programming Features on Your Keys Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, you can use:  Settings application  Unified Communicator Express application You can assign the following to a programmable Key: ...
  • Page 43 MiVoice 5360 IP Phone User Guide Feature Default Label Campon Campon Override Override Direct Page Page Do Not Disturb Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call...

  • Page 44: Applications Available For Programming On Programmable Keys

    MiVoice 5360 IP Phone User Guide Feature Default Label Handoff Handoff 1. Turning on the Headset feature key has no effect on the Cordless Headset. Applications available for programming on programmable keys Application Default Label People People Voicemail Voicemail Call History...
  • Page 45 MiVoice 5360 IP Phone User Guide 10. Press OK. 11. Press Save. 12. Press Close. To program a Phone Application: 1. Press the blue Menu key 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program.

  • Page 46: Clear Programming From A Key

    MiVoice 5360 IP Phone User Guide Clear Programming from a Key You may wish to clear the programming from a key if you are no longer using it. To clear the feature or application programming from a key: 1. Press the blue Menu key 2.

  • Page 47: Making And Answering Calls

    MiVoice 5360 IP Phone User Guide Making and Answering Calls You can make a call using one of the following methods:  Dial a number from the People application.  Press the programmed key associated with the party you want to call. For more information...

  • Page 48: Answer A Call

    MiVoice 5360 IP Phone User Guide 3. Press the Lookup softkey.  If the system option “Phonebook Lookup – Default to User Location” is enabled for your phone, the search is limited to names that share your location; otherwise, the entire directory is searched.

  • Page 49: Redial - Saved Number

    MiVoice 5360 IP Phone User Guide Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial the appropriate feature access code. To Redial a saved number: 1. Lift the handset. 2. Dial the appropriate feature access code.

  • Page 50: Auto-Answer

    MiVoice 5360 IP Phone User Guide Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: ...

  • Page 51: Call Handling

    MiVoice 5360 IP Phone User Guide Call Handling Hold To place a call on Hold: 1. Press (HOLD). 2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note: You can only retrieve a call from hold when the phone is idle.

  • Page 52: Transfer

    MiVoice 5360 IP Phone User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following:  To complete the Transfer, hang up.  To announce the Transfer, wait for an answer, consult, and hang up.

  • Page 53: Conference

    MiVoice 5360 IP Phone User Guide 4. Do one of the following:  To complete the Transfer, hang up or press the Release feature key.  To abort the Transfer, press (CANCEL) at any time before the last digit in the destination number is dialed.

  • Page 54: Swap

    MiVoice 5360 IP Phone User Guide Swap To call another party when you are in an established two–party call: 1. Press (TRANS/CONF). 2. Dial the number. To alternate between the two parties:  Press the Trade Calls softkey.

  • Page 55: Using Other Features

    MiVoice 5360 IP Phone User Guide Using Other Features Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not.

  • Page 56: Attendant Call Hold - Remote Retrieve

    MiVoice 5360 IP Phone User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant.

  • Page 57: Call Forward - End Chaining

    MiVoice 5360 IP Phone User Guide To cancel Call Forward – Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension of the remote station. 4. Hang up.

  • Page 58: Call Forward - Override

    MiVoice 5360 IP Phone User Guide Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension number. Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system.

  • Page 59: Call Pickup

    MiVoice 5360 IP Phone User Guide To retrieve a parked call: 1. Do one of the following:  Dial the appropriate feature access code.  Press the Call Park - Retrieve feature key (must be programmed). 2. Dial the directory number on which the call is parked (not required if the number is programmed to the Call Park feature key).

  • Page 60: Direct Paging

    MiVoice 5360 IP Phone User Guide Direct Paging Direct Paging allows you to page a party through their handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.

  • Page 61: Direct Paging - Handsfree Answerback Disabled

    MiVoice 5360 IP Phone User Guide To answer a call using Handsfree Answerback: Phone state before Page arrives To answer the Direct Page 1. Check that MUTE is OFF. Phone is idle and MUTE is flashing 2. Listen for the paging party.

  • Page 62: Direct Voice Call

    MiVoice 5360 IP Phone User Guide To end a Direct Page call, do one of the following:  Hang up the handset to end a handset call.  Press (SPEAKER) to end a Handsfree call.  Press (CANCEL). When the Handsfree Direct Page call ends, the (MUTE) key light returns to the state it was in before the call was established.

  • Page 63: Emergency Calls

    MiVoice 5360 IP Phone User Guide To deactivate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial the appropriate feature access code. 3. Dial the number of the station with Do Not Disturb activated. 4. Hang up.

  • Page 64: Emergency Calls When Emergency Call Routing Programmed

    MiVoice 5360 IP Phone User Guide Emergency Calls When Emergency Call Routing Programmed Note: This procedure is in addition to the methods described above. To make an Emergency Call if Emergency Call Routing is programmed: 1. Lift the handset. 2. Dial your Local Emergency Number (911 or equivalent).

  • Page 65: Programming Float Keys

    MiVoice 5360 IP Phone User Guide Up to three concurrent incoming calls with associated labels can appear on Float keys. Float keys can also be used to support ringing line queues – due to the number of ringing lines at any one time, you are able to view the queue of unanswered “floated”...

  • Page 66: Using Float Keys

    MiVoice 5360 IP Phone User Guide To disable float keys 1. Press the blue Menu key 2. Press Settings. 3. Press Float Keys. 4. Press checkbox for Enable to disable Float Keys. 5. Press Save. Using Float Keys You can set up more than three lines to float. As lines ring, they get placed into a queue which will display the first three in the float key area.

  • Page 67: Group Paging / Meet Me Answer

    MiVoice 5360 IP Phone User Guide Group Paging / Meet Me Answer Group Paging allows you to page a group of phones through their built-in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group.
  • Page 68 MiVoice 5360 IP Phone User Guide To join a group: 1. Lift the handset. 2. Do one of the following:  Press the Group Presence feature key to join the group associated with the key.  Dial the Group Presence - Join Group feature access code followed by the group directory number.

  • Page 69: Handoff - Personal Ring Groups

    MiVoice 5360 IP Phone User Guide Handoff - Personal Ring Groups Personal Ring Groups (PRGs) associate two or more of your devices, such as your office phone and cell phone, with a single user Directory Number (DN). PRGs are set up by the system administrator.
  • Page 70 MiVoice 5360 IP Phone User Guide To turn mute off and return to the conversation:  Press the (MUTE) key. The light turns OFF.

  • Page 71: Hot Desking

    MiVoice 5360 IP Phone User Guide Hot Desking Hot Desking allows you to log into the phone system from any phone designated as a Hot Desk phone. When you log in at the phone using your assigned Hot Desk User Directory number, the phone assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display.

  • Page 72: Hot Desk - Pin Change

    MiVoice 5360 IP Phone User Guide Hot Desk - PIN Change To change your Hot Desk PIN: 1. Log into a Hot Desking phone. 2. Press Superkey (must be programmed to a key). 3. Press the HotDesk PIN softkey. 4. Press the Yes softkey.

  • Page 73: Messaging - Advisory

    MiVoice 5360 IP Phone User Guide Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch".

  • Page 74: Messaging - Cancel Callback

    MiVoice 5360 IP Phone User Guide You can check for messages from a remote station: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Remote Msging?" appears. 3. Press the Yes softkey. 4. Dial your directory number.

  • Page 75: Messaging - Cancel All Callbacks

    MiVoice 5360 IP Phone User Guide Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up. Music To turn Music on and off when the phone is idle, do one of the following: ...

  • Page 76: Paging

    MiVoice 5360 IP Phone User Guide Paging To use Paging: 1. Lift handset. 2. Press the key that you have programmed to Page. 3. Dial the Paging zone number (if required). 4. Make the announcement. Phone Lock Phone Lock prevents access to the features on a phone, with the following exceptions: ...

  • Page 77: User Pin

    MiVoice 5360 IP Phone User Guide To activate Phone Lock:  Press the Phone Lock feature key or enter the Phone Lock Feature Access code. To de-activate Phone Lock:  Press the Phone Lock feature key or enter the Phone Unlock Feature Access code.

  • Page 78: Record A Call

    MiVoice 5360 IP Phone User Guide Record a Call This feature uses your voice mail system to record your phone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator.

  • Page 79: Reminder

    MiVoice 5360 IP Phone User Guide Reminder To program a Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4. Enter the time in 24-hour format.

  • Page 80: Voice Dialler

    Users of the Voice Dialler softkey can place a call by speaking the name of the person they wish to dial. Voice Dialler enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands.

  • Page 81: Tag Call

    MiVoice 5360 IP Phone User Guide An alternate speed dial number is supported for each contact, and the button label will show the alternate number instead of the primary number for some presence states. For the 5360, when a user presses a programmable key which is in the alternate speed dial number state: ...

  • Page 82: Using Your Phone With The 5310 Ip Conference Unit

    MiVoice 5360 IP Phone User Guide Using Your Phone with the 5310 IP Conference Unit Your phone uses the 5310 IP Conference Unit for conferencing . You use the Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode.

  • Page 83: Exit The Conference Controller

    MiVoice 5360 IP Phone User Guide Exit the Conference Controller To exit the conference controller:  Press Close. Mute the Conference Unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: ...

  • Page 84: Using The Line Interface Module

    MiVoice 5360 IP Phone User Guide Using the Line Interface Module Your phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (Line Interface Module line) connected to your phone.

  • Page 85: Making And Answering Calls Using The Failover Mode

    MiVoice 5360 IP Phone User Guide To answer a waiting analog call or return to the original analog call: 1. Do one of the following:  Press and release the hookswitch  Press Cancel ( 2. Press the key you have programmed as Analog Line.

  • Page 86: Using Your Phone With The Cordless Module And Accessories

    Bluetooth Module works the Mitel Bluetooth Handset and most third-party Bluetooth headsets. The Mitel Cordless Handsets (both DECT and Bluetooth) recharge in the handset cradle. The Mitel Cordless Headset (DECT only) rests and recharges in a headset cradle that attaches to the side of the phone.
  • Page 87 MiVoice 5360 IP Phone User Guide DECT Cordless Module and Accessories on a 5360 IP Phone Rear View of 5360 IP Phone...

  • Page 88: Elements Of Your Cordless Module And Accessories

    Corded handset and cordless headset  Corded headset and cordless handset The DECT Cordless Handset, DECT Cordless Headset, and Bluetooth Handset are all Mitel- branded accessories available only from Mitel. Bluetooth headsets are third-party accessories available from a variety of manufacturers.

  • Page 89: Pairing A Dect Cordless Accessory With A Dect Cordless Module

    3. For Mitel Bluetooth Handsets: Press and hold the hookswitch on side of the Bluetooth Handset (see page 82) for 5 seconds to activate accessory pairing mode. The LED on the...

  • Page 90: Unpairing An Accessory

    MiVoice 5360 IP Phone User Guide product name for the device to be paired. Note: If the LED on the handset does not start to blink after 10 seconds, the handset requires charging or is still in factory battery saving mode. Place the handset on the charger.

  • Page 91: Using A Cordless Device As A Remote Control

    Using a Cordless Device as a Remote Control When not being used to talk, the buttons on a Mitel-branded cordless handset/headset can act as a remote control device to change volume and mute settings on the host IP phone. For example,...

  • Page 92: Using The Mitel Cordless Handset

    MiVoice 5360 IP Phone User Guide Using the Mitel Cordless Handset The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a rechargeable battery that charges in the handset cradle when not in use.

  • Page 93: Answer A Call

    MiVoice 5360 IP Phone User Guide Answer a Call Do one of the following:  Lift the cordless handset.  If the handset is already out of the cradle, press the hookswitch button on the handset. Note: If you have a call on hold on your Prime Line and answer another on a Line Appearance key, it will be presented over the speaker.

  • Page 94: Handset Alerting Tones And Leds

    MiVoice 5360 IP Phone User Guide Handset Alerting Tones and LEDs The handset provides the following alerting tones: Feature Function Mute key on cordless device ON/OFF 2-pitch tone occurs immediately. Reminder tone occurs 30 seconds after activation and then regularly until deactivated.
  • Page 95 MiVoice 5360 IP Phone User Guide The handset has two LEDs:  Blue – indicates the operational status of the handset  Green – indicates the status of the electrical charge of the battery LED Color LED State Indicates Blue...

  • Page 96: Using The Mitel Dect Cordless Headset

    MiVoice 5360 IP Phone User Guide Using the Mitel DECT Cordless Headset Note: This section applies only to the Mitel DECT Cordless Headset. It does not apply to third- party Bluetooth headsets. The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation.

  • Page 97: Hang Up

    MiVoice 5360 IP Phone User Guide Hang Up Do one of the following:  Replace the cordless headset in the cradle.  If the headset is already out of the cradle, press the hookswitch button on the headset. Dialing – Auto Dial Disabled To dial a number with Auto Dial disabled: 1.
  • Page 98 MiVoice 5360 IP Phone User Guide There are two LEDs associated with the cordless headset:  A blue LED on the headset indicates the headset status  A green LED in the headset charging cradle indicates battery status LED Color...

  • Page 99: Using A Bluetooth Headset

    MiVoice 5360 IP Phone User Guide Using a Bluetooth Headset A third-party Bluetooth headset offers some of the same capability as the Bluetooth Handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation.

  • Page 100: Dialing - Auto Dial Enabled

    MiVoice 5360 IP Phone User Guide Dialing – Auto Dial Enabled To dial a number with Auto Dial enabled:  To dial the predefined Auto Dial number, press the hookswitch button on the headset. To program Auto Dial, refer to Auto Dial on page 93.

  • Page 101: Using The Cordless Devices Application

    Cordless Devices Application. Low Battery Level When the battery of a Mitel cordless device reaches a near-critical level, the phone displays a warning. Until the battery is recharged (or until it becomes fully discharged), the warning is repeated at each new call made using the Prime Line. To continue with a call while charging the cordless accessory, switch to speakerphone and then cradle the cordless accessory.

  • Page 102: Enabling/Disabling Auto-Connect On A Bluetooth Headset

    MiVoice 5360 IP Phone User Guide Enabling/Disabling Auto-Connect on a Bluetooth Headset When pairing a Bluetooth headset with the Bluetooth Module installed on your phone, you are given the option to enable the Auto-Connect feature—a feature whereby, if a previously paired Bluetooth device comes into range of the module, it will automatically be connected.

  • Page 103: Auto Dial

    MiVoice 5360 IP Phone User Guide Auto Dial When a Cordless Module is installed and at least one Mitel-branded device is paired, the Auto Dial feature is available in the Settings menu. You can program a number that is automatically dialed when a cordless device hookswitch button is pressed.
  • Page 104 © Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks.

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