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7
Support
Customer Support
Contact your local reseller for technical support.
When contacting your reseller please provide the following:
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Your name.
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Your telephone number.
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System model.
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System serial number.
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System software build number.
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CatalystEX version number.
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Detailed description of the problem you are experiencing.
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Please try to be near the printer for troubleshooting, if possible.
For advanced troubleshooting (provide by email):
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System CFG file.
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STL and/or CMB files.
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Detailed photographs showing the issue.
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