Panasonic KX-TDA600 Feature Manual page 329

2.
Automated Attendant (AA) Service Mode
The VPS greets and guides the caller to the desired extension directly without operator assistance.
VM → AA Service, AA → VM Service
3.
It is possible to switch the service mode assigned on the VPS port, from the VM service to AA service
or vice versa.
System Explanation
1.
Service Mode Assignment
Assign the service mode, VM service or AA service, to the VM (DTMF) group to correspond with the
assignment of the VPS.
→ 2.10.22 [3-8-2] VM(DTMF) Group—Group Settings—Type
2.
DTMF Command Assignment
Assign the DTMF command to suit the VPS settings.
2.10.21 [3-8-1] VM(DTMF) Group—System Settings
→ VM DTMF Command—Recording Message
→ VM DTMF Command—Listening Message
→ VM DTMF Command—Switching to AA
→ VM DTMF Command—Switching to VM
Switching to VM
Switching to AA
Recording message
Listening message
Note
H = Mailbox Number
3.
VM Service
a)
FWD to a Mailbox of the VPS
The PBX sends a mailbox number of the corresponding extension to the VPS when a call is
forwarded from an extension to the VPS. Therefore the caller can leave a message for the called
extension without knowing the mailbox number.
[FWD to the VPS Sequence Selection]
If an extension user sets FWD to the VPS, any incoming call will be forwarded to the VPS.
It is also possible to send the AA command, even in the VM service mode, when calls are
forwarded so that the caller can be directed to an extension rather than a mailbox. This can be
performed by selecting "AA" through system programming.
→ 2.10.21 [3-8-1] VM(DTMF) Group—System Settings—Others—FWD to the VPS Sequence
Parameter
Answer by Mailbox
(Default)
AA
Transmitted Command
In AA Service Mode
Switching to VM command +
Recording message command (#6
+ H [H = Mailbox No.])
Switching to AA command (#8)
Command (Default)
#6
#8
H
H
In VM Service Mode
Recording message command (H
[H = Mailbox No.])
Switching to AA command (#8)
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Feature Manual 329