Service Support - IBM eserver xSeries 350 User Reference Manual

http://www.lotus.com
http://www.tivoli.com
http://www.microsoft.com
http://www.novell.com
http://www.sco.com
http://www.adaptec.com
http://www.apcc.com
http://www.norton.com
Help is also available from bulletin boards and online services, as well as by fax and
telephone. This section provides information about these sources.
Services available and telephone numbers listed are subject to change without notice.

Service support

With the original purchase of an IBM hardware product, you have access to extensive
support coverage. During the IBM hardware product warranty period, you may call
the IBM Personal Computer HelpCenter™ (1-800-772-2227 in the U.S.) for hardware
product assistance covered under the terms of the IBM hardware warranty. See
"Getting help by telephone" on page 132 for HelpCenter telephone numbers in other
countries.
The following services are available during the warranty period:
• Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
• IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
• Engineering change management - Occasionally, there might be changes that are
required after a product has been sold. IBM or your reseller, if authorized by IBM,
will make Engineering Changes (ECs) available that apply to your hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
• Machine Type and Model
• Serial numbers of your IBM hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information
If possible, be at your computer when you call.
The following items are not covered:
• Replacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in the format IBM
FRU XXXXXXX.
• Identification of software problem sources
Chapter 6. Solving problems
129