Page 1 ® xSeries 350 User’s Reference...
Page 3 ® xSeries 350 User’s Reference SC21-P902-60...
Page 4 Before using this information and the product it supports, read the general information in “Appendix A. Warranties and notices,” on page 143. First Edition (March 2001) © Copyright International Business Machines Corporation 2001. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Page 6 ......119 IBM Statement of Limited Warranty for United States, Network driver interface specification 2.01 (OS/2) Puerto Rico, and Canada (Part 1 - General Terms) 143 device driver messages .
Page 7: Safety
Avant de procéder à l'installation de ce produit, lisez le manuel Safety Information. Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen. Przed zainstalowaniem tego produktu należy przeczytać broszurę Informacje Dotyczące Bezpieczeństwa. Prima di installare questo prodotto, leggere l'opuscolo contenente le informazioni sulla sicurezza. © Copyright IBM Corp. 2001...
Page 8 Preden namestite ta izdelek, preberite knjižico Varnostne informacije. Antes de instalar este producto, lea la Información de Seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Installálás el tt olvassa el a Biztonsági el írások kézikönyvét ! IBM® xSeries 350: User’s Reference...
Page 9 Statement 1 Danger Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet.
Page 10 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 11 Statement 4 ≥18 kg (39.7 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 12 IBM® xSeries 350: User’s Reference...
Page 13: Chapter 1.Introducing The Xseries
If you have access to the World Wide Web, you can obtain up-to-date information about your server model and other IBM server products at http://www.ibm.com/eserver/xseries on the World Wide Web. Note: The illustrations in this document might differ slightly from your hardware.
Page 14: Features And Specifications
Maximum: Three • Input kilovolt-amperes (kVA) approximately: Redundant cooling: — Minimum: 0.08 kVA Six hot-swap fans — Maximum: 0.52 kVA Video: • S3 video controller • Compatible with SVGA and • 8 MB video memory IBM® xSeries 350: User’s Reference...
Page 15: Notices Used In This Book
Notices used in this book This book contains information notices that relate to a specific topic. The Caution and Danger notices also appear in a multilingual safety booklet. Each notice is numbered for easy reference to the corresponding notices in the safety book on the xSeries 350 Documentation CD.
Page 16 (PCI) bus architecture to provide compatibility with a wide range of existing hardware devices and software applications. Your IBM server meets stringent worldwide certifications for power, electromagnetic compatibility (EMC), and safety. See the Safety Information booklet for additional information.
Page 17: Reliability, Availability, And Serviceability
Reliability, availability, and serviceability Three of the most important features in server design are reliability, availability, and serviceability (RAS). These factors help to ensure the integrity of the data stored on your server, that your server is available when you want to use it, and that should a failure occur, you can easily diagnose and repair the failure with minimal inconvenience.
Page 18: Controls And Indicators
When this green light is flashing, the drive is being accessed. Hard-disk drive status light: Each hot-swap drive has a hard-disk drive status light. When this amber light is on continuously, the drive has failed. If an optional IBM ®...
Page 19: Turning On The Server
Turning on the server Use the following procedure to start your server: Turn on all external devices, such as the monitor. Note: After you plug the power cords into outlets, wait 20 seconds before pressing the power-control button. During this time, the system- management processor is initializing, and the power-control button does not respond.
Page 20: Information Panel
Ethernet (RJ-45) connector on the rear of the server. Information: When this amber light is on, the server power supplies are nonredundant, or some other noncritical event has occurred. Check the diagnostic IBM® xSeries 350: User’s Reference...
Page 21 LED panel for more detailed information (see “System board LED locations and diagnostic LED panel” on page 36). System error: This amber light is on when a system error occurs. A light on the diagnostic LED panel will also be on to further isolate the error. (For more information, see “Chapter 6.
Page 22 IBM® xSeries 350: User’s Reference...
Page 23: Chapter 2.Arranging Your Workspace
The monitor lets hot air escape through vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage. Place the server and monitor so that nothing blocks the air vents; usually, 15 cm (6 © Copyright IBM Corp. 2001...
Page 24: Electrical Outlets And Cable Lengths
Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally. For more information about power cords, refer to the power cord information in this on-line publication. IBM® xSeries 350: User’s Reference...
Page 25: Chapter 3.Configuring Your Server
ServerGuide CDs The ServerGuide CDs include software setup and installation tools that are specifically designed for your IBM server. You can use these CDs during the initial installation of your server to configure the server hardware and simplify your network operating system installation. The ServerGuide CDs also contain a collection of application programs, which you can install after your server is up and running.
Page 26: Choices Available From The Configuration/Setup
Select this choice to view system information, such as the machine type and model, the server serial number, and the revision level or issue date of the BIOS that is stored in the flash electrically erasable programmable ROM (EEPROM). IBM® xSeries 350: User’s Reference...
Page 27 — System Card Data Select this choice to view vital product data (VPD) for some server components. • Devices and I/O Ports Select this choice to view or change the assignments for devices and input/output ports. This choice appears only on the full Configuration/Setup Utility main menu.
Page 28 — Core Chipset Control Select this choice to modify settings that control features of the core chip set on the system board. Attention: Do not make changes here unless directed to do so by an IBM authorized service representative. — PCI Slot/Device Information Select this choice to view and identify system resources that are used by PCI devices.
Page 29 After making changes, select: – Save and exit the PCI Utility to save the changes and return to the Advanced Setup choice. – Exit the PCI Utility without saving changes to ignore the changes, restore the previous settings, and return to the Advanced Setup choice. You can use PCI Device Control to enable or disable the PCI slots from this menu.
Page 30: Using Passwords
Attention: Jumpers J17 and J3 are located on the same jumper block as jumper J15 on the system board. These jumpers are set to Disabled. Do not change the settings on these jumpers. If you change the settings on these jumpers, the server will fail. IBM® xSeries 350: User’s Reference...
Page 31: Administrator Password
The following illustration shows the power-on password override jumper (J15) on the system board. Reserved (J3) Reserved (J17) Power-on password override jumper (J15) Flash ROM page swap jumper (J14) Administrator password Select this choice to set an administrator password. The administrator password provides access to all choices on the Configuration/Setup Utility main menu.
Page 32: Using The Scsiselect Utility Program
Press Esc to return to the previous menu. • Press F5 to switch between color and monochrome modes (if your monitor permits). Follow the instructions on the screen to change the settings of the selected items; then, press Enter. IBM® xSeries 350: User’s Reference...
Page 33: Choices Available From The Scsiselect Menu
Choices available from the SCSISelect menu The following choices appear on the SCSISelect Utility menu: • Configure/View Host Adapter Settings Select this choice to view or change the SCSI controller settings. To reset the SCSI controller to its default values, press F6; then, follow the instructions that appear on the screen.
Page 34 IBM® xSeries 350: User’s Reference...
Page 35: Chapter 4.Using The Serverguide Cds
Chapter 4. Using the ServerGuide CDs The ServerGuide CDs include easy-to-use software setup and installation tools that are specifically designed for your IBM server. The ServerGuide Setup and Installation program detects the server model and hardware options that are installed and uses that information during setup to configure the hardware.
Page 36: Features At A Glance
• Creates a System Partition on the default drive. You can run server- specific utility programs after setup. • Detects installed hardware options and provides updated device drivers for most adapters and devices. IBM® xSeries 350: User’s Reference...
Page 37: Setup And Configuration Overview
When you use the Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program checks your system BIOS, service processors, and other system hardware to determine if system updates are available.
Page 38: System Partition
Note: Availability and function can vary by server model and by the hardware that is installed. You can create a Setup Replication Diskette, which contains your hardware configuration selections. Use this diskette to replicate selections to other servers that are of the same model. IBM® xSeries 350: User’s Reference...
Page 39: Installing Your Nos Without Serverguide
Installing your NOS without ServerGuide If you have already configured the server hardware and you decide not to use ServerGuide to install your NOS, download the latest NOS installation instructions: Go to http://www.ibm.com/pc/support Click Servers. From the Family field, select your server model.
Page 40 IBM® xSeries 350: User’s Reference...
Page 41: Chapter 5.Installing Options
The blue color on components and labels indicates touch points where a component can be gripped, a latch moved, and so on. The following illustration shows the major components of the xSeries 350 server. © Copyright IBM Corp. 2001...
Page 42 Terminator card Memory board Microprocessor Advanced System Management Hot-swap fans Interconnect board System board Hot-swap drive tray assembly Hot-swap fans Filler panel for hot-swap drive tray Filler panel for power supply bay Diagnostics panel Power supply IBM® xSeries 350: User’s Reference...
Page 43: Component Locations
Component locations This section provides illustrations of the system board, diagnostic LED panel, memory board, and Advanced System Management processor component locations. System board component locations The following illustration shows the location of the system-board connectors for user- installable options. PCI slot 1 32-bit Battery...
Page 44 The following illustration shows the location of the cable connectors on the system board. 120 MM fan (J49) Advanced System Management processor (J69, J68, J67) External SCSI (J39) Internal SCSI 120 MM fan (J38) Power signal (J30) (J16) Main power IDE (J21) (J71) Diagnostic panel (J18) IBM® xSeries 350: User’s Reference...
Page 45 The following illustration shows the location of the input/output external port connectors on the system board. Keyboard (bottom) Mouse (top) (J64) Serial A Parallel (J63) (bottom) Serial B (top) Ethernet (J79) Video (J62) (J60) USB 1 USB 2 (J61) The following illustration shows the location of the flash ROM page swap jumper (J14) and power-on password override jumper (J15) on the system board.
Page 46 1 and 2. Changing the position of this jumper does not affect the administrator password check if an administrator password is set. See “Power-on password” on page 18 for additional information on the power-on password. IBM® xSeries 350: User’s Reference...
Page 47 The following illustration shows the location of the microprocessor speed (core- frequency selection) jumper block on the system board. The jumpers on this block are in the following order, from top to bottom: J13, J27, J28, and J29. See “Installing a microprocessor”...
Page 48: System Board Led Locations And Diagnostic Led Panel
PCI slot power-on light PCI slot attention lights Microprocessor or Microprocessor 4 error terminator card light present lights Post OK light Microprocessor 3 error light Microprocessor 2 error light Microprocessor 1 error light IBM® xSeries 350: User’s Reference...
Page 49 The following illustration shows the location of the LEDs on the diagnostic panel. The diagnostic panel LEDs are visible through a special cutout area located to the left of the cover-release latch on the top cover. However, to determine the exact location of the error condition in your server, you might need to remove the top cover to view the location of the error LED on the diagnostic panel.
Page 50: Memory Board Component Locations
Note: Some of the DIMM error LEDs are not visible in this illustration. The memory board contains 16 error LEDs, one error LED for each DIMM connector. Memory slot 1 Memory slot 9 Error LEDs Memory slot 5 Error LEDs Memory slot 13 IBM® xSeries 350: User’s Reference...
Page 51: Advanced System Management Processor Component
• Back up all important data before you make changes to disk drives. • For a list of supported options for the xSeries 350 server, refer to http://www.ibm.com/pc/us/compat on the World Wide Web. Chapter 5. Installing options...
Page 52: System Reliability Considerations
• Remove the device from its package and install it directly into your system unit without setting it down. If it is necessary to set the device down, place it on its IBM® xSeries 350: User’s Reference...
Page 53: Removing The Server Top Cover And Bezel
static-protective bag. (If your device is an adapter, place it component side up.) Do not place the device on your system unit cover or on a metal table. • Take additional care when handling devices during cold weather because heating reduces indoor humidity and increases static electricity.
Page 54: Working With Adapters
Attention: Do not remove a hot-plug PCI adapter before performing the operating- system-defined procedure for disabling the Active PCI (hot-plug) slot that contains the adapter. Doing so might cause your system to lock up. Refer to your operating- system documentation. IBM® xSeries 350: User’s Reference...
Page 55: Installing A Hot-Plug Adapter
Installing a hot-plug adapter To install a hot-plug PCI adapter: Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details on handling these devices, see “Handling static sensitive devices” on page 40. Remove the top cover (see “Removing the server top cover and bezel” on page 41).
Page 56: Cabling The Serveraid Adapter
“Installing the server top cover and bezel” on page 62. Cabling the ServeRAID adapter You can install an optional IBM ServeRAID adapter in your server to control the internal hot-swap hard disk drives (that is, so that you can configure the internal hot- swap hard disk drives into disk arrays).
Page 57 The following procedure describes the cable routing that is necessary when you install a ServeRAID adapter. You can also cable a ServeRAID adapter to external hard disk drives. Notes: See the documentation that comes with your adapter for any cabling instructions. Cable identifiers are printed on the cables that come with your server and options.
Page 58: Installing Internal Drives
Temp 12. Connect the SCSI cable to an internal channel connector on the ServeRAID adapter. Note: See to the Using IBM ServeRAID book on the Documentation CD for information on ServeRAID adapters and controllers. Installing internal drives If you add different types of drives, your system can read multiple types of media and store more data.
Page 59: Internal Drive Bays
Your server contains hardware that enables you to replace a failed hard disk drive without turning off the server. Therefore, you have the advantage of continuing to operate your system while a hard disk drive is removed or installed. These drives are known as hot-swap drives.
Page 60: Installing A Hot-Swap Hard Disk Drive
Note: If your server has a ServeRAID controller or adapter installed, you might need to reconfigure your disk arrays after installing hard disk drives. See the Using IBM ServeRAID book on the xSeries Documentation CD for information. IBM® xSeries 350: User’s Reference...
Page 61: Installing A 3-Pack Ultra160 Hot-Swap Expansion Kit
Installing a 3-Pack Ultra160 Hot-Swap Expansion Kit You can install an optional 3-Pack Ultra160 Hot-Swap Expansion Kit in your server to connect three additional hot-swap hard disk drives in your server. This kit contains a hot-swap hard disk drive backplane that you install adjacent to the standard hot-swap hard disk drive backplane.
Page 62 See the documentation that comes with the option to assemble the hot-swap expansion option. Align the hot-swap expansion option with the empty slot at the rear of the optional hard disk drive cage, adjacent to the standard hot-swap hard disk drive backplane. IBM® xSeries 350: User’s Reference...
Page 63: Installing Memory-Modules
Slide the hot-swap expansion option down into the guides on the slot at the rear of the optional hard disk drive cage, and secure it to the server with the blue slide latch located on top of the optional hard disk drive cage. Expansion backplane See the documentation that comes with the option to complete the installation of the option.
Page 64 For details on handling these devices, see “Handling static sensitive devices” on page 40. Turn off the server and disconnect all power cords and external cables; then, remove the top cover (see “Removing the server top cover and bezel” on page 41). IBM® xSeries 350: User’s Reference...
Page 65 Remove the memory-board assembly: Lift up on the memory board assembly and remove it from the server. Memory board b. Place the memory-board assembly on a static-protective surface, such as the static-protective package in which an option comes. Locate the DIMM connectors on the memory board. Determine the DIMM connectors into which you will install the DIMMs.
Page 66 Start Options of the Configuration/Setup Utility is set to Enabled (its default setting), you must restart the server three times to force the system BIOS to reset the memory connector or bank of connectors from Disabled to Enabled. IBM® xSeries 350: User’s Reference...
Page 67: Installing A Microprocessor
Microprocessor internal and external clock frequencies must be identical. Notes: To order additional microprocessor options, contact your IBM reseller or IBM marketing representative. Your server comes with one microprocessor installed in microprocessor connector J34 (slot 1) on the system board and a terminator card in microprocessor slot 4.
Page 68 4, remove the terminator card from the microprocessor connector. Store the terminator card in a safe place in the static- protective bag that your new microprocessor comes in; you will need to install it again if you ever remove the microprocessor. IBM® xSeries 350: User’s Reference...
Page 69 Install the microprocessor: Touch the static-protective bag containing the new microprocessor to any unpainted metal surface on the server; then, remove the microprocessor from the package. b. Hold the microprocessor by the open latches, and center the microprocessor over the microprocessor connector. Terminator card Latch Microprocessor...
Page 70: Changing Jumper Positions
On a three-pin jumper block, each jumper covers two of the three pins. You can position the jumper to fit over the center pin and either of the other two pins. To IBM® xSeries 350: User’s Reference...
Page 71: Installing A Hot-Swap Power Supply
identify pins 1, 2, and 3 on the system board, see the illustration of the jumper blocks on the system board on page 58. To change a jumper position for a three-pin jumper block: Turn off the server; then, disconnect all power cords and external cables. Remove the server cover (see “Removing the server top cover and bezel”...
Page 72 (connectors are numbered 1 through 3); then, plug the other end of each power cord into a properly grounded electrical outlet. Verify that the dc power light and the ac power light on the power supply are lit, indicating that the power supply is operating properly. IBM® xSeries 350: User’s Reference...
Page 73: Replacing A Hot-Swap Fan
Replacing a hot-swap fan Your server comes with six hot-swap fans. You do not need to turn off the power to the server to replace a hot-swap fan. Attention: To help ensure proper cooling, replace a fan that has failed within 48 hours.
Page 74: Installing The Server Top Cover And Bezel
Your server comes with at least one microprocessor installed on the system board. If you have installed one or more additional microprocessors, your server can now operate as an SMP server. Therefore, you might need to upgrade your operating IBM® xSeries 350: User’s Reference...
Page 75: Connecting External Options
system to support SMP. See “Chapter 4. ServerGuide,” on page 23 and your operating-system documentation for additional information. If your server has a ServeRAID adapter installed and you have installed or removed a hard disk drive, see the documentation that comes with your ServeRAID adapter for information about reconfiguring your disk arrays.
Page 76: Parallel Port
Note: When you configure the parallel port as bidirectional, use an IEEE 1284- compliant cable. The maximum length of the cable must not exceed 3 meters (9.8 feet). Select Save Settings; then, select Exit Setup to exit from the Configuration/Setup Utility main menu. IBM® xSeries 350: User’s Reference...
Page 77: Video Port
The following table shows the pin-number assignments for the 25-pin, female D-shell parallel port on the rear of your server. Table 6. Parallel-port connector pin-number assignments. SPP/ECP Signal EPP Signal -STROBE -WRITE Data 0 Data 0 Data 1 Data 1 Data 2 Data 2 Data 3...
Page 78: Keyboard Port
(POST). The following table shows the pin-number assignments for the keyboard port on the rear of your server. Table 8. Keyboard connector pin-number assignments . Signal Data Reserved Ground +5 V dc Keyboard clock Reserved IBM® xSeries 350: User’s Reference...
Page 79: Auxiliary-Device (Pointing Device) Port
Auxiliary-device (pointing device) port The system board has one auxiliary-device port that supports a mouse or other pointing device. The following table shows the pin-number assignments for the auxiliary-device port on the rear of your server. Table 9. Auxiliary-device connector pin-number assignments.
Page 80: Scsi Cabling Requirements
SCSI cabling requirements If you plan to attach external SCSI devices, you must order additional SCSI cables. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. For information about the maximum length of SCSI cable between the terminated ends of the cable, refer to the ANSI SCSI standards.
Page 81: Serial Ports
Table 11. 68-pin SCSI connector pin-number assignments. Signal Signal +Data P1 -Data P1 +Data 0 -Data 0 +Data1 -Data 1 +Data 2 -Data 2 +Data 3 -Data 3 +Data 4 -Data 4 +Data 5 -Data 5 +Data 6 -Data 6 +Data 7 -Data 7 +Data P...
Page 82: Serial-Port Pin Assignments
USB devices. USB technology provides up to 12 megabits-per-second (Mbps) speed with a maximum of 127 external devices and a maximum signal distance of five meters (16 ft) per segment. IBM® xSeries 350: User’s Reference...
Page 83: Usb-Port Pin Assignments
ServerGuide CDs. Failover for redundant Ethernet The IBM Netfinity 10/100 Fault Tolerant Adapter is an optional redundant network adapter that you can install in your server. If you install this adapter and connect it to the same logical LAN segment as the primary Ethernet controller, you can configure...
Page 84 Type the brand type of server in the Server field, click Downloadable files, and look for Hot Plug. The IBM Hot Plug PCI for Windows NT Server 4.0 package uses the Intel Desktop Management Interface (DMI) to control hot-plug support for the Ethernet controllers.
Page 85 Hot Plug PCI for Windows NT Server 4.0 package is installed, this check box will appear at the bottom of the Adapter Properties panel. If you do not have the IBM Hot Plug PCI for Windows NT Server 4.0 package installed on your server, you will not see the Enable for DMI / Hot Swap Support checkbox.
Page 86 In this mode, the adapter cannot be hot-swapped. If the IBM Netfinity Hot Plug PCI for Windows NT Server 4.0 package is installed, select the Enable for DMI / Hot Swap Support check box. If the Enable for DMI / Hot Swap Support check box is selected, traffic will remain on the secondary adapter until you direct it to return to the primary adapter.
Page 87: Ethernet Port
Ethernet port The following table shows the pin-number assignments for the RJ-45 port. These assignments apply to both 10BASE-T and 100BASE-TX devices. Table 14. Ethernet RJ-45 connector pin-number assignments. Signal Signal +Transmit data+ Not connected –Transmit data –Receive data- +Receive data+ Not connected Not connected Not connected...
Page 88: Cabling The Server
The illustrations in this document might differ slightly from your hardware. Refer to the documentation that comes with your options for additional cabling instructions. It might be easier for you to route any cables before you install certain options. IBM® xSeries 350: User’s Reference...
Page 89 Cable identifiers are printed on the cables that come with your server and options. Use these identifiers to connect the cables to the correct connectors. For example, the hard disk drive cables are labeled HDD. Chapter 5. Installing options...
Page 90 IBM® xSeries 350: User’s Reference...
Page 91: Chapter 6.Solving Problems
(e-mail) notifications whenever new information becomes available about your registered products. After you register and create a profile for your IBM products, you can diagnose problems using the IBM Online Assistant and you can participate in the IBM discussion forum. For more detailed information about registering and creating a...
Page 92: Server Support
Register and profile your server properly? After you register and profile, you will be able to: • Diagnose problems using the IBM Online Assistant • Participate in the IBM discussion forum • Receive e-mail notifications of technical updates related to your profiled products...
Page 93: Post
POST When you turn on the server, it performs a series of tests to check the operation of server components and some of the options that are installed in the server. This series of tests is called the power-on self-test or POST. If POST finishes without detecting any problems, a single beep sounds, and the first screen of your operating system or application program appears.
Page 94 POST does not support the optional video adapter. This beep combination occurs when you install a video adapter that is incompatible with your server. Replace the optional video adapter with one that the server supports, or use the integrated video controller. IBM® xSeries 350: User’s Reference...
Page 95: Post Beep Codes
POST beep codes In addition to the beep codes that are described in “POST beep code descriptions” on page 81, your computer might emit beep codes that are described in the following table. The numbers and hyphens describe the sequence of beeps and pauses. For example, a 1-2-3 beep code is one beep, a pause, two consecutive beeps, another pause, and three more consecutive beeps.
Page 96: Post Error Messages
Action: Remove the options. If you can start the server without the options installed, reinstall each option one at a time and retest after each is reinstalled. When an option fails, replace it. If you cannot isolate and correct the problem, call for service. IBM® xSeries 350: User’s Reference...
Page 97 Table 16. POST error messages. POST message Description An error was detected in the L1 cache of one of the microprocessors. Action: 1. If you just installed a microprocessor, verify that the microprocessor is installed and seated correctly. If the problem persists, check to see if the system has isolated the problem to a microprocessor: •...
Page 98 From the main menu of the Configuration/Setup Utility program, select System Information, and then select Product Data. If the problem persists, call for service. IBM® xSeries 350: User’s Reference...
Page 99 Table 16. POST error messages. POST message Description A vital product data (VPD) error occurred. Action: Call for service. An attempt has been made to access the server with invalid passwords. After three incorrect attempts, the server locks up; that is, the logon data fields are no longer available to the user. An error occurred during the memory controller test.
Page 100 Action: If you changed a hardware option, make sure that the parallel port setting is correct in the Configuration/Setup Utility program. If the setting is not correct, change it. If the problem persists, call for service. IBM® xSeries 350: User’s Reference...
Page 101 Table 16. POST error messages. POST message Description 11xx An error occurred during the system-board serial port test. Action: If you have a modem, serial printer, or other serial device attached to your server, verify that the serial cable is connected correctly. If it is, use the following procedure: Turn off the server.
Page 102 Action: Make sure that the monitor cables are correctly and securely connected to the server. If the problem persists, call for service. 5962 An IDE CD-ROM configuration error occurred. Action: Check the signal and power cable connections to the CD-ROM drive. If the problem persists, call for service. IBM® xSeries 350: User’s Reference...
Page 103 Table 16. POST error messages. POST message Description 8603 An error occurred during the mouse (pointing device) controller test. The addition or removal of a mouse, or a failing system board can cause this error. This error also can occur if electrical power was lost for a very brief period and then Note: restored.
Page 104 The ECC checking hardware test failed. Action: Call for service. 01298001 No update data is available for processor 1. Action: Update the system BIOS to a level that supports the microprocessors that are installed in the server. IBM® xSeries 350: User’s Reference...
Page 105 Table 16. POST error messages. POST message Description 01298002 No update data is available for processor 2. Action: Update the system BIOS to a level that supports the microprocessors that are installed in the server. 01298101 The update data for processor 1 is incorrect. Action: Update the system BIOS to a level that supports the microprocessors that are installed in the server.
Page 106: Serverguide Error Symptoms
POST and all system status messages from the Advanced System Management processor. To view the contents of the error logs, start the Configuration/Setup Utility program; then, select Event/Error Logs from the main menu. IBM® xSeries 350: User’s Reference...
Page 107: Small Computer System Interface Messages
Small computer system interface messages If you receive a SCSI error message, one or more of the following might be causing the problem: • A failing SCSI device (adapter, drive, controller) • An improper SCSI configuration • Duplicate SCSI IDs in the same SCSI chain •...
Page 108: Text Messages
You can press F1 while running the diagnostic programs to obtain Help information. You also can press F1 from within a Help screen to obtain online documentation from which you can select different categories. To exit Help, press Esc. IBM® xSeries 350: User’s Reference...
Page 109: Viewing The Test Log
To start the diagnostic programs: Turn on the server and watch the screen. Note: To run the diagnostic programs, you must start the server with the highest level password that is set. That is, if an administrator password is set, you must type the administrator password, not the power-on password, to run the diagnostic programs.
Page 110: Diagnostic Error Message Tables
(where n is the slot number of the failing adapter) If the problem persists, call for service. SCSI controller on system board failed Call for service. register/counter/power test IBM® xSeries 350: User’s Reference...
Page 111 Code Function Result Text message Action ServeRAID Stopped Test setup error: No ServeRAID adapter found Make sure the ServeRAID on system board or PCI bus adapter is properly installed. If the problem persists, replace the ServeRAID adapter. If the problem persists, call for service.
Page 112 If the problem persists, call for service. Processor in socket id xyz is defective Replace the microprocessor. (where xyz identifies the microprocessor that is causing the error message) If the problem persists, call for service. IBM® xSeries 350: User’s Reference...
Page 113 Code Function Result Text message Action Microprocessor Failed Test setup error: Application microprocessor not Verify that the installed or BIOS setup problem Application microprocessor is installed and seated correctly. Check the system error log for related error messages. If your server does not have the latest level BIOS installed, update the BIOS.
Page 114 Use the Cache Control setup to enable before retrying the test choice from the Advanced Setup menu to enable the cache. If the problem persists, call for service. Diskette drive Failed Internal diskette drive bay Call for service. IBM® xSeries 350: User’s Reference...
Page 115 Code Function Result Text message Action CD-ROM Stopped The CD-ROM drive is not present Verify that the cables are properly connected to the CD-ROM drive. If the problem persists, call for service. Hard disk drive Failed BIOS drive # n (where n is the drive bay number) Call for service. Magnetic tape Stopped Test setup error: No tape drive found...
Page 116: Recovering Bios
Recovering BIOS If your BIOS has become damaged, such as from a power failure during a flash update, you can recover your BIOS using the flash ROM page swap jumper (J14) and a BIOS flash diskette. IBM® xSeries 350: User’s Reference...
Page 117 Use the ServerGuide program to make a BIOS flash diskette. • Download a BIOS flash diskette from the World Wide Web. Go to http://www.ibm.com/pc/support/, click IBM Server Support, and make the selections for your server. • Contact your IBM service representative.
Page 118: Identifying Problems Using Status Leds
The ac and dc power LEDs on the power supply provide status information about the power supply. The following illustration shows the location of the ac and dc power LEDs. Filler panel AC power light DC power light Power supply Power supply handle IBM® xSeries 350: User’s Reference...
Page 119 The following table describes the ac and dc power LEDs. AC power LED DC power LED Description and action The power supply is on and operating correctly. There is a dc power problem. Possible causes: The server is not turned on (the power LED is blinking on the front of the server).
Page 120: Diagnostic Panel Leds
Power supply 2 Power supply number 2 failure Power supply 3 Power supply number 3 failure Notes: The server does not support replaceable voltage regulator modules (VRMs). The server supports a maximum of three PCI buses. IBM® xSeries 350: User’s Reference...
Page 121: Light Path Diagnostics
The server supports a maximum of three power supplies. Light Path Diagnostics You can use the Light Path Diagnostics built into your server to quickly identify the type of system error that occurred. The LEDs remain illuminated when the server shuts down, as long as the power supplies are operating properly.
Page 122 “Turning on the server” on page 7 for more information. A memory error occurred. Check the DIMM error LEDs on the memory board. Replace the DIMM indicated by the lit DIMM error LED. IBM® xSeries 350: User’s Reference...
Page 123 Table 17. Light Path Diagnostics. System error Diagnostics Cause Action LED (on the panel LED on information LED panel) One of the microprocessors has failed, Check the microprocessor error or a microprocessor is installed in the LEDs on the memory board. If a wrong connector.
Page 124: Troubleshooting Charts
The last option in each SCSI chain, or the end of the SCSI cable, is terminated work now. correctly. Any external SCSI option is turned on. You must turn on an external SCSI option before turning on the server. For more information, see your SCSI and expansion enclosure documentation. IBM® xSeries 350: User’s Reference...
Page 125 Table 18. Troubleshooting charts. Device and problem Suggested action General Call for service. Problems such as broken cover locks or indicator lights not working. Intermittent problems Verify that: All cables and cords are connected securely to the rear of the server and attached A problem occurs only options.
Page 126 Table 18. Troubleshooting charts. Device and problem Suggested action Monitor Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, refer to the information that comes with the monitor for adjusting and Testing the monitor. testing instructions.
Page 127 Suggested action Options Verify that: The option is designed for the server. Refer to the "Server Support" flowchart for An IBM option that was just information about obtaining ServerProven compatibility information from the installed does not work. World Wide Web.
Page 128 The printer signal cable is connected to the correct serial or parallel port on the server. Note: Non-IBM printer cables might cause unpredictable problems. You have assigned the printer port correctly in your operating system or application program. You have assigned the printer port correctly using the Configuration/Setup Utility program.
Page 129: Troubleshooting The Ethernet Controller
Table 18. Troubleshooting charts. Device and problem Suggested action Software problem To determine if problems are caused by the software, verify that: Your server has the minimum memory requirements to use the software. For Suspected software problem. memory requirements, see the information that comes with the software. Note: If you have just installed an adapter or memory, you might have a memory address conflict.
Page 130: Ethernet Controller Troubleshooting Chart
• If you manually configured the duplex mode, make sure that you also manually configure the speed. • Run diagnostics on the LEDs. If the problem remains, call for service. IBM® xSeries 350: User’s Reference...
Page 131: Ethernet Controller Messages
Table 19. Ethernet troubleshooting chart. Ethernet controller problem Suggested Action The Ethernet Check the following: transmit/receive activity Note: The Ethernet transmit/receive activity LED illuminates only when data is sent light does not illuminate. to or by this Ethernet controller. • Make sure that you have installed the network device drivers.
Page 132 Explanation: You tried to load another instance of the driver with a different I/O address. This new adapter could not be found. Action: Verify that you installed an IBM Netfinity 10/100 Fault Tolerant Adapter and make sure that the adapter is seated correctly. If the adapter is seated correctly, call for service.
Page 133 Table 20. Novell NetWare or IntraNetWare ODI driver messages for the Ethernet controller. PCNTNW-NW-079 The Multiple Link Interface Driver (MLID) did not initialize MSMTx Free Count. Explanation: The MSMTx Free Count is not initialized correctly. Action: Restart the server. If the problem persists, call for service. PCNTNW-NW-086 The driver parameter block is too small.
Page 134: Device Driver Messages
Explanation: The device driver cannot find an Ethernet controller. Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, go to “Starting the diagnostic programs” on page 96 to run the diagnostic programs. IBM® xSeries 350: User’s Reference...
Page 135: Ndis 4.0 (Windows Nt) Device Driver Messages
Table 21. NDIS 2.01 (OS/2) driver messages for the Ethernet controller. PCNTND-23 WARNING: PCNET IRQ found = xx Explanation: The interrupt request (IRQ) setting (xx) in the PROTOCOL.INI file does not match the hardware IRQ setting. Action: Remove the IRQ setting from the PROTOCOL.INI file or change the IRQ setting in the PROTOCOL.INI file to match the IRQ setting shown in the PCI Slot/Device Information selection of the Advanced Setup menu in the Configuration/Setup Utility program.
Page 136: Unix Messages
Explanation: The SunSoft Solaris device driver cannot find any more Ethernet controllers. Action: Verify that additional IBM Netfinity 10/100 Fault Tolerant Adapters are present or replace the Ethernet adapter that fails to respond. If the problem persists, run the diagnostic programs.
Page 137 Run the NETCONFIG program to search for another Ethernet controller. pnt0-26 The DMA number is not necessary for PCI device. Explanation: The IBM Netfinity 10/100 Fault Tolerant Adapter does not require a DMA setting. Action: Edit the SPACE.C file to delete the DMA parameter. pnt0-29 The IRQ number is already in use.
Page 138: Replacing The Battery
Action: Remove the assigned I/O address specified for the Ethernet controller Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
Page 139 Locate the battery on the system board. PCI slot 1 32-bit Battery 33 MHz (J50) PCI hot-plug switch card (J1) PCI slot 6 64-bit 33 MHz (J55) PCI slot 5 64-bit 33 MHz (J54) PCI slot 4 64-bit 66 MHz (J53) PCI slot 3 64-bit 66 MHz (J52)
Page 140: Getting Help, Service, And Information
Getting help, service, and information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. For example, IBM maintains pages on the World Wide Web where you can get information about IBM products and services, find the latest technical information, and download device drivers and updates.
Page 141: Service Support
• Engineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make Engineering Changes (ECs) available that apply to your hardware. Be sure to retain your proof of purchase to obtain warranty service.
Page 142: Before You Call For Service
Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms. Before you call for service Many computer problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your computer or software.
Page 143: Using Electronic Support Services
(LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine.
Page 144: Getting Help By Telephone
Arranging for service (on-site or carry-in) • Arranging for overnight shipment of customer-replaceable parts In addition, if you purchased an IBM xSeries Server, you are eligible for IBM Server Start Up Support after installation. This service provides assistance for: •...
Page 145: Getting Help Around The World
Enhanced PC support line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the Supported Products list.
Page 146: 900-Number Operating System And Hardware
In Canada, contact IBM Direct at 1-800-465-7999, or: Call 1-800-465-3299. Select the HelpWare™ catalog. • In all other countries, contact your IBM reseller or IBM marketing representative. For more information or to purchase these services: • In the U.S., call 1-800-772-2227.
Page 147: Ordering Publications
• In all other countries, contact your IBM reseller or IBM marketing representative. Ordering publications Additional publications are available for purchase from IBM. For a list of publications available in your country: • In the U.S., Canada, and Puerto Rico, call 1-800-879-2755.
Page 148 IBM® xSeries 350: User’s Reference...
Page 150: Rack Mounting Instructions
IBM® xSeries 350: User’s Reference...
Page 151 Use the M6 screws to bolt the slide rail to the Use the tab on the rear of the slide rail to front of the rack (left front of rack shown here). align the slide rail to the rack. If it is necessary Then, use the M6 screws to b olt the slide rail to adjust the slide rail, loosen the screws...
Page 152 . Then, Then, route the cables through the attach all other required cables to the server. cable-management arm . Use the cable straps to secure the cables as shown. IBM® xSeries 350: User’s Reference...
Page 153 Press in on the safety latch and slide the If you need to access the rear of the server to complete the installation, rotate the lever server into the rack until the release latches the vertical position and pull the arm away snap shut.
Page 154 IBM® xSeries 350: User’s Reference...
Page 155: Appendix A. Warranties And Notices
1.The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term "Machine" means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
Page 156 Machine. If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.
Page 157 IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
Page 158: Ibm Statement Of Warranty Worldwide Except
IBM in this Statement of Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term "Machine" means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
Page 159 WITHOUT WARRANTIES OF ANY KIND. Warranty Service To obtain warranty service for the Machine, contact your reseller or IBM. You may be required to present proof of purchase. IBM or your reseller provides certain types of repair and exchange service, either at your location or at a service center, to keep Machines in, or restore them to, conformance with their Specifications.
Page 160: Part 2 - Worldwide Country-Unique Terms
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges. Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason.
Page 161 Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods.
Page 162 EGYPT: Limitation of Liability: The following replaces item 2 in this Section: 2. as to any other actual direct damages, IBM’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim.
Page 163 The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
Page 164: Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk.
Page 165: Processing Date Data
The foregoing is a Year 2000 Readiness Disclosure. Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: Active PCI...
Page 166: Important Notes
IBM. Unless otherwise stated, IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 167: Industry Canada Class A Emission Compliance
This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards.
Page 168: Taiwan Electrical Emission Statement
Japanese Voluntary Control Council for Interference (VCCI) statement Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 169 IBM power cord part Used in these countries and regions number 13F9940 Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay, Uruguay, Western Samoa 13F9979 Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep., Chad, Czech Republic, Egypt, Finland, France,...
Page 170 IBM® xSeries 350: User’s Reference...
Page 171: Index
Ethernet speed 100 Mbps SCSISelect Utility Ethernet transmit/receive ac- ServeRAID programs tivity ServerGuide CDs Ethernet-link status updating external Attention with ServerGuide hard-disk drive activity light hard-disk drive activity hard-disk drive status light © Copyright IBM Corp. 2001...
Page 172 NOS installation password setting up multiple servers administrator using override jumper service processor card power-on service, getting PCI expansion slots serviceability features Place setting up pointing device port multiple servers port setup IBM® xSeries 350: User’s Reference...
Page 174 Part Number: 21P9026 21P9 26...

IBM eserver xSeries 350 User Reference Manual

Safety

Chapter 1.Introducing The Xseries

Server

Chapter 2.Arranging Your Workspace

Chapter 3.Configuring Your Server

Chapter 4.Using The Serverguide Cds

Chapter 5.Installing Options

Chapter 6.Solving Problems

Chapter 7.Rack Installation Instructions

Appendix A. Warranties and Notices

Index

Quick Links

Troubleshooting

Related Manuals for IBM eserver xSeries 350

Summary of Contents for IBM eserver xSeries 350

Table of Contents