System (Regular) Hold; Exclusive Hold; Automatic Hold; Intercom Hold - NEC DS1000 Product Description

Section 3: Features
70 N Section 3: Features

System (Regular) Hold

With System Hold, an outside call a user places on Hold flashes the line key (if programmed) at all
other keysets. Any keyset user with the flashing line key can pick up the call. An extension user can
pick up a trunk on System Hold at another extension if they know the trunk number.

Exclusive Hold

When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The
trunk appears busy to all other keysets that have a key for the trunk. Exclusive Hold is important if
the user doesn't want a co-worker picking up their call on Hold.

Automatic Hold

Automatic Hold allows a user to be on a trunk call, activate a feature and automatically place the
call on Hold without first pressing the HOLD key. The system places a call on Hold automatically
when the user presses CONF or ICM, a Call Coverage Key or a Hotline key.

Intercom Hold

A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any
other extension.

Distinctive Flash Rate on Recall

System Hold and Exclusive Hold recall feature a distinctive flash rate for line keys. This allows the
keyset extension user to easily differentiate new calls that are ringing from Held calls that are
recalling.
Feature Quick Steps
To place a trunk call on System Hold:
1. Press HOLD + Hang up.
To place a trunk call on Exclusive Hold:
1. Press HOLD twice + Hang up.
To pick up a trunk call on Hold:
1. Press flashing line key.
To pick up a trunk on Hold at another extension:
1. Press ICM + Dial *4 followed by the trunk number (e.g., 01 for trunk 1).
To place an Intercom call on Hold:
1. Press HOLD + Hang up.
To pick up a call on Intercom Hold:
1. Lift handset + Press HOLD .
DS1000/2000 Product Description