Attendant Position; Auto Redial - NEC DS1000 Product Description

Section 3: Features

Attendant Position

Auto Redial

30 N Section 3: Features
The attendant is the system's
call processing focal point.
G Attendant Call Queuing (page 29)
Incoming Intercom calls from co-workers queue for the attendant. The callers never hear
busy tone.
G Barge In (Intrusion) (page 33)
The attendant can break into another extension user's established call. This option is enabled
in the attendant's Class of Service (COS 1).
G Direct Trunk Access (page 55)
Direct Trunk Access lets the attendant user dial a code to access an individual trunk. This
option is enabled in the attendant's Class of Service (COS 1).
G Forced Trunk Disconnect (page 64)
In an emergency, the attendant can release (disconnect) another user's active trunk call. This
option is enabled in the attendant's Class of Service (COS 1).
G Night Service / Night Ring (page 80)
An attendant with a Night key can put the system in the night mode. This option is enabled in
the attendant's Class of Service (COS 1).
G Removing Trunks and Extensions From Service (page 93)
The attendant can remove problem trunks from service —then return them to service once the
problem is corrected. This option is enabled because the attendant has Direct Trunk Access
enabled in their Class of Service (COS 1).
Trunk (Line) Queuing / Trunk Callback (page 116)
G
The attendant can Camp On (queue) for a busy trunk. This option is enabled in the attendant's
Class of Service (COS 1).
The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition,
most attendants should find a 24-Button or 110-Button Direct Station Selection (DSS) Console
helpful when processing calls.
Feature Quick Steps
To call the attendant:
1. Press ICM + Dial 0 (or 01-04 if the system has multiple attendants).
Instead of redialing, have
Auto Redial periodically
retry a busy outside number.
Availability: All versions.
The attendant is the focal point for call processing within the sys-
tem. The system can have up to four attendants. In addition to the
features of a standard keyset, the attendant also has the following
unique capabilities (refer to the respective feature for details):
Availability: All versions.
Auto Redial periodically redials a busy outside number. If a key-
set user places an outside call and the call recipient is busy, the
user can press a soft key to enable Auto Redial. The keyset user
doesn't have to retry the number, hoping it will go through.
DS1000/2000 Product Description