Ricoh D117 Service Manual page 1099

IFAX Troubleshooting
Communication
Route
Between e-mail
server and internet
D649
Item
2. E-mail account
on the server
3. E-mail server
1. E-mail account
on the Server
2. E-mail server
3. Destination
e-mail address
Action [Remarks]
Make sure that the machine can log into
the e-mail server.
Check that the account and password
stored in the server are the same as in
the machine.
[Ask the administrator to check.]
Make sure that the client devices which
have an account in the server can
send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine's own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.]
Make sure that the PC can log into the
e-mail server.
Check that the account and password
stored in the server are the same as in
the machine.
[Ask the administrator to check.]
Make sure that the client devices which
have an account in the server can
send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine's own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.]
Make sure that the e-mail address is
actually used.
Check that the e-mail address contains
no incorrect characters such as spaces.
42 SM