Remote Diagnostics - KVH Industries TracPhone V11IP User Manual

TracPhone V11-IP User's Guide
Troubleshooting

Remote Diagnostics

138
If your vessel is located within a GPRS cellular coverage area, KVH
Technical Support may be able to "dial in" to your TracPhone system
through the antenna's remote service and support module (RSM).
With direct access to your system's built-in diagnostic tools, KVH can
often find the problem quickly to get you back up and running.
NOTE: Standard airtime rates will apply.
NOTE: You can view the IP address used for remote diagnostics on the front
panel LCD (go to Diagnostic Tools > KVH Support IP).
Figure 8-11 Remote Diagnostics
Diagnostic
Data
Remote
Support
Module
TracPhone System
The Support page of the TracPhone V11-IP web interface indicates
when a KVH technician is connected to the system. Do not modify any
system settings during this diagnostics session.
Figure 8-12 Remote Help Status Message
Diagnostic
GPRS Cellular
Data
Network
KVH Technical Support