Troubleshooting A Voice Problem - KVH Industries TracPhone V11IP User Manual

Troubleshooting a Voice Problem

If you are unable to make a voice call, follow these steps:
Step 1: Check the Basics
Complete the initial steps described in
on page
Step 2: Make Sure You Are Dialing the Number Properly
As explained in
dialing a number outside the country assigned to Line 1, you need to
dial the appropriate international prefix and country code, in addition
to the area/city code and local phone number. For example, if your
Line 1 is assigned a United States phone number and you are calling a
number outside of the U.S., you need to dial 011 + Country Code +
Area Code + Local Phone Number.
Step 3: Check the My Phone Status on the Web Interface
At the TracPhone V11-IP web interface, go to the Home page and
check the My Phone status information. If it shows "Unable to Register
Voice Service," there is an account or activation issue - contact KVH
Technical Support (see
page 137). The My Phone status also shows the status of the phone
lines.
Step 4: Restart the MTA
The MTA built into the ICM might need to download an updated
configuration file from the network. Try restarting the MTA at the
TracPhone V11-IP web interface (see
page 156).
Step 5: Verify the MTA Obtained an IP Address
The MTA built into the ICM must receive an IP address from the ICM
in order to provide a voice connection. Pick up the handset on any
phone connected to the ICM and press ***1 on the keypad. If you hear
"0.0.0.0" in the handset, the MTA did not receive a valid IP address.
Contact KVH Technical Support for assistance (see
Technical Support" on page
107.
"Making a Ship-to-Shore Call" on page
"Contacting KVH Technical Support" on
137).
TracPhone V11-IP User's Guide
"Initial Steps for Any Problem"
44, if you are
"Hardware Restart" on
"Contacting KVH
Troubleshooting
109