Hardware Restart - KVH Industries TracPhone V11IP User Manual

TracPhone V11-IP User's Guide
Maintenance

Hardware Restart

156
If you experience a problem with the system, you may need to restart
the hardware. You can restart the following system components from
the TracPhone V11-IP web interface:
• Restart Antenna – Restarts the TracPhone V11-IP antenna. Choose
this option whenever the antenna is unable to find the satellite.
• Restart MTA – Restarts the MTA (multimedia terminal adapter),
which is built into the ICM. Choose this option whenever voice
calls are not working properly while the system is online.
• Restart All – Restarts the entire system, with the exception of the
built-in modem. Choose this option if the problem cannot be
isolated to an antenna or MTA issue.
NOTE: You cannot restart the built-in modem from the web interface. If you
suspect the modem is locked up, try turning off the ICM at the front panel,
then turning it back on.
To restart a system component, follow these steps:
1. At the TracPhone V11-IP web interface, click the Support tab.
2. On the Restart Hardware menu, click the desired option.
Figure 9-14 Restart Hardware Menu
3. At the confirmation message, click Restart Antenna, Restart
MTA, or Restart ALL.