KVH Industries TracPhone V11IP User Manual page 110

TracPhone V11-IP User's Guide
Troubleshooting
114
No. Description
111 Warning: The ICM is unable to initialize its built-in wireless
access point (WAP). Contact KVH.
112 Warning: There is an internal fault in the ICM. Contact
KVH.
114 Warning: The GPRS modem (remote service & support
module) inside the antenna is not receiving any power.
Check the data cable and the wires on the back of the ICM.
116 Warning: The ICM is not providing the proper DC power
to the GPRS modem (remote service & support module)
inside the antenna. Check the wires on the back of the ICM.
117 Error: There is an open circuit in the BUC power wiring, or
the antenna's BUC might be faulty – contact KVH.
118 Error: There is a short circuit in the BUC power wiring, or
the antenna's BUC might be faulty – contact KVH.
120 Warning: The internal temperature of the ICM's built-in
modem exceeds acceptable limits. Try these steps:
• Listen for the cooling fan inside the ICM. If you don't
hear the fan, contact KVH.
• If you hear the cooling fan, turn off the system and allow
it to cool down. Then vacuum the ICM's vents (see
"Preventative Maintenance" on page
• If the problem persists, you might need to relocate the
unit to an area that provides better ventilation.
121 Error: The ICM is not receiving satellite signal strength
(RSSI) data from its built-in modem. Try these steps:
• Turn the ICM off, then back on.
• Check the serial data jumper cable on the back of the ICM
connecting between A1 and A2.
122 Error: The ICM's built-in modem is not communicating.
Try these steps:
• Check the ICM jumper cables.
• Try turning the ICM off, then back on.
• If the error persists, contact KVH.
123 Error: The ICM's built-in modem is not responding to
status queries. Contact KVH.
124 Warning: The software update file you selected is not valid
for the TracPhone V11-IP. Try a new update file.
141).