KVH Industries TracPhone V3 HTS User Manual
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KVH Industries TracPhone V3 HTS User Manual

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Summary of Contents for KVH Industries TracPhone V3 HTS

  • Page 1 TracPhone ® User’s Guide...
  • Page 2 Phone: 1 866 701-7103 Email: mvbsupport@kvh.com North/South America, Australia: Phone: +1 401 851-3806 Email: mvbsupport@kvh.com Europe, Middle East, Asia, Africa: Phone: +45 45 160 180 Email: mvbsupport@kvh.com KVH Part # 54-1270 Rev. B © 2018, KVH Industries, Inc., All rights reserved.
  • Page 3 Trademark Information TracPhone, KVH, CommBox, and the unique light-colored dome with dark contrasting baseplate (Reg. No. 2,864,752) are registered trademarks of KVH Industries, Inc. mini-VSAT Broadband is a service mark of KVH Industries, Inc. All other trademarks are the property of their respective owners.

  • Page 4: Table Of Contents

    TracPhone V3-HTS User’s Guide Table of Contents Introduction About this Manual................3 Who Should Use this Manual............3 Icons Used in this Manual ............3 Typographical Conventions ............3 Related Documentation............4 Important Safety Information.............5 RF Radiation Hazard Area ............6 System Overview................7 System Components ..............8 Satellite Communications..............9 Seamless Satellite Switching..........11 Getting Started...
  • Page 5 TracPhone V3-HTS User’s Guide Interface Preferences Changing the Administrator Password ..........25 Entering the Vessel Name..............26 Assigning Phone Line Names ............27 Adjusting the LCD Brightness ............28 No-Transmit Zones No-Transmit Zones Overview............31 Status of No-Transmit Zones ............32 Establishing No-Transmit Zones ............33 Disabling No-Transmit Zones............35 Clearing No-Transmit Zones ............36 Tracking Avoidance Zones Tracking Avoidance Zones Overview ..........39...
  • Page 6 TracPhone V3-HTS User’s Guide Network Configuration Selecting a Network Configuration..........61 Standard Configuration..............63 Static IP Configuration ..............65 Access Control Configuration ............68 Wireless Settings................70 Configuring Computers for DHCP.............72 Windows 10 DHCP Settings............72 Windows 8 DHCP Settings............73 Windows 7 or Windows Vista DHCP Settings ......74 Windows XP DHCP Settings ...........75 Mac OS X DHCP Settings............77 LAN Settings ..................78...
  • Page 7 TracPhone V3-HTS User’s Guide CommBox Features................94 Accessing the CommBox Web Interface.........94 Troubleshooting Initial Steps for Any Problem ............99 Troubleshooting a Voice Problem ..........101 Troubleshooting a Data Problem............103 Error and Warning Messages............105 Status Information .................110 Status Information on the Web Interface......110 Status Information on the ICM Front Panel LCD ....116 LED Indicators................120 System Logs ..................122...
  • Page 8 TracPhone V3-HTS User’s Guide Wiring Diagram Wiring Diagram................143 LCD Menus LCD Menus Quick Reference Guide ..........147 Specifications System Specifications ..............151 Glossary Glossary ..................155 Index Index ....................169...
  • Page 9 TracPhone V3-HTS User’s Guide Introduction 1. Introduction This section provides important safety information you need to know before using the system. It also provides a basic overview of the system and satellite communications. Contents About this Manual.............. 3 Important Safety Information ..........5 System Overview...............

  • Page 10: Introduction

    TracPhone V3-HTS User’s Guide Introduction About this Manual This manual provides complete operation, configuration, and troubleshooting information for the TracPhone V3-HTS system. Who Should Use this Manual The user should refer to this manual to learn how to operate the system, configure all aspects of the system, and identify the cause of any problem.

  • Page 11: Related Documentation

    TracPhone V3-HTS User’s Guide Introduction Related Documentation In addition to this User’s Guide, the following documents are provided with your TracPhone system: Document Description Installation Guide Complete installation instructions Quick Start Guide Handy quick reference guide with basic operating instructions Activation Checklist Details on activating the system for mini-VSAT Broadband service...

  • Page 12: Important Safety Information

    TracPhone V3-HTS User’s Guide Introduction Important Safety Information For your own safety, and for the safety of your passengers and/or crew, be sure to read the following important notices. WARNING Risk of Electric Shock Potentially lethal voltages are present within the ICM. To avoid electric shock, do not open the chassis enclosure.

  • Page 13: Rf Radiation Hazard Area

    TracPhone V3-HTS User’s Guide Introduction RF Radiation Hazard Area Since a person above deck may not know which direction the antenna is pointing, you should always observe the minimum safe distance to prevent RF radiation exposure. Within the antenna’s elevation range, the minimum safe distance is 32 feet (10 m).

  • Page 14: System Overview

    TracPhone V3-HTS User’s Guide Introduction System Overview Your TracPhone V3-HTS is a complete mini-VSAT Broadband communications system for mariners on the move, delivering a seamless and consistent Internet experience. And it all comes with an antenna that is smaller and lighter than traditional VSAT antennas. The system consists of an antenna and Integrated CommBox Modem (ICM) that connect to a land-based hub via a Ku-band satellite.

  • Page 15: System Components

    TracPhone V3-HTS User’s Guide Introduction System Components The TracPhone V3-HTS system includes the following components: Antenna Unit The antenna unit provides the satellite link to the land-based hub. Using its integrated GPS, advanced reflector technology, and gyro stabilization, the antenna automatically locates and tracks the correct satellite, even while your vessel is on the move.

  • Page 16: Satellite Communications

    TracPhone V3-HTS User’s Guide Introduction Satellite Communications Communications satellites are located in fixed positions above the Earth’s equator and relay data to/from the earth within the regions that they serve. Therefore, to communicate via a given satellite, you must be located within that satellite’s unique coverage area, also known as its “footprint.”...
  • Page 17 TracPhone V3-HTS User’s Guide Introduction In addition, since satellites are located 22,300 miles (35,900 km) above the equator, the TracPhone antenna must have a clear view of the sky to transmit and receive signals. Anything that stands between the antenna and the satellite can block signals, resulting in lost data. Common causes of blockage include the following: •...

  • Page 18: Seamless Satellite Switching

    TracPhone V3-HTS User’s Guide Introduction Seamless Satellite Switching The high-traffic regions of the global mini-VSAT Broadband coverage area are covered by more than one satellite. The ICM’s built-in modem maintains a list of all satellites in the network and, with input from the Hub, selects the highest priority satellite that provides coverage at the vessel’s current GPS location.
  • Page 19 TracPhone V3-HTS User’s Guide Getting Started 2. Getting Started This section provides you with the fundamental things you need to know to start using the system. It explains how to activate the system for mini- VSAT Broadband service, how to turn on the system for the first time, and how to interpret the system’s startup screens.

  • Page 20: Getting Started

    TracPhone V3-HTS User’s Guide Getting Started Service Activation Before you can start using the TracPhone system, you need to activate it for mini-VSAT Broadband service. To activate, fill out and submit the appropriate form(s) available at www.kvh.com/mvbservice. NOTE: You will need to enter the antenna and ICM serial numbers on the form.

  • Page 21: Turning On The System

    TracPhone V3-HTS User’s Guide Getting Started Turning On the System To turn on your TracPhone system, follow these steps: CAUTION The antenna transmits RF energy that is potentially harmful. Make sure everyone stays more than 32 feet (10 m) away from the antenna while it is in use.

  • Page 22: System Startup

    TracPhone V3-HTS User’s Guide Getting Started System Startup The ICM shows the following screens during startup. Similar messages will also appear on the web interface. If the display shows an error message, see “Error and Warning Messages” on page 105. ICM Screen Description The system is running a self test...

  • Page 23: Accessing The Web Interface

    TracPhone V3-HTS User’s Guide Getting Started Accessing the Web Interface The ICM offers a local web interface, which you can use to check system status, update software, and configure all aspects of the system. To access the web interface, simply open a web browser window on any computer on the network and enter the following web address: http://minivsat.kvh...

  • Page 24: Understanding The Home Page

    TracPhone V3-HTS User’s Guide Getting Started Understanding the Home Page The Home page of the TracPhone V3-HTS web interface provides essential system status information, including the status of the antenna, the system’s connection to the mini-VSAT Broadband service, and the voice service connection. It also displays the vessel’s GPS position and true heading and provides a graphical representation of the antenna’s pointing direction relative to the bow of the vessel.

  • Page 25: Accessing The Mini-Vsat Manager At Mykvh

    TracPhone V3-HTS User’s Guide Getting Started Accessing the mini-VSAT Manager at myKVH The mini-VSAT Manager at the myKVH secure web portal allows you to manage your vessel’s mini-VSAT Broadband usage from anywhere over the Internet. Specifically, the mini-VSAT Manager provides the following services: •...

  • Page 26: Viewing The Help (User Documentation)

    TracPhone V3-HTS User’s Guide Getting Started Viewing the Help (User Documentation) The system’s Help is available on the Support page of the TracPhone V3-HTS web interface. Two options are offered: Condensed and Extended. Refer to either of these resources for answers to your operation, configuration, or troubleshooting questions.

  • Page 27: Clearing The Cache Of Your Web Browser

    TracPhone V3-HTS User’s Guide Getting Started Clearing the Cache of Your Web Browser When you visit a web page, your browser may store a copy of it in its local cache. As a result, when you revisit the page, the browser may display the old copy it had previously stored rather than reload the latest version from the web.

  • Page 28: Interface Preferences

    TracPhone V3-HTS User’s Guide Interface Preferences 3. Interface Preferences This section explains how to customize the TracPhone V3-HTS web interface by entering the names of the vessel and phone line. It also explains how to change the Administrator password and adjust the brightness of the ICM’s front panel LCD.

  • Page 29: Changing The Administrator Password

    TracPhone V3-HTS User’s Guide Interface Preferences Changing the Administrator Password You must be logged in as an Administrator to make any substantial changes to the system’s configuration on the TracPhone V3-HTS web interface. To prevent unauthorized user access, KVH recommends that you change the Administrator password to something unique.

  • Page 30: Entering The Vessel Name

    TracPhone V3-HTS User’s Guide Interface Preferences Entering the Vessel Name The vessel name is displayed on the Home page of the TracPhone V3- HTS web interface. It also appears in all technical support communications. To enter your vessel’s name in the TracPhone V3-HTS web interface, follow these steps: 1.

  • Page 31: Assigning Phone Line Names

    TracPhone V3-HTS User’s Guide Interface Preferences Assigning Phone Line Names The phone line names are displayed on the Home page of the TracPhone V3-HTS web interface. They also appear in all technical support communications. NOTE: The TracPhone V3-HTS is limited to a single phone line. Therefore, you might want to enter “Not Used”...

  • Page 32: Adjusting The Lcd Brightness

    TracPhone V3-HTS User’s Guide Interface Preferences Adjusting the LCD Brightness You can adjust the brightness of the ICM’s front panel LCD to suit your preferences. To adjust the brightness of the ICM’s display, follow these steps: 1. At the ICM front panel, press MENUS until the display shows “SETTINGS.”...
  • Page 33 TracPhone V3-HTS User’s Guide No-Transmit Zones 4. No-Transmit Zones This section explains how to view, configure, temporarily disable, and clear no-transmit zones, which prohibit the antenna from transmitting within a certain azimuth/elevation range. Contents No-Transmit Zones Overview .......... 31 Status of No-Transmit Zones........... 32 Establishing No-Transmit Zones........

  • Page 34: Transmit Zones

    TracPhone V3-HTS User’s Guide No-Transmit Zones No-Transmit Zones Overview To prevent exposure to the antenna’s radiated RF (radio frequency) energy, you can configure up to two no-transmit zones for areas where crew and passengers frequent. Whenever the antenna points within a no-transmit zone, the system disables the transmitter.

  • Page 35: Status Of No-Transmit Zones

    TracPhone V3-HTS User’s Guide No-Transmit Zones Status of No-Transmit Zones You can view the current status of the system’s no-transmit zones on the Home page of the TracPhone V3-HTS web interface. If no-transmit zones have been set up, “My VSAT Status” includes a No-Transmit Zones column.

  • Page 36: Establishing No-Transmit Zones

    TracPhone V3-HTS User’s Guide No-Transmit Zones Establishing No-Transmit Zones To configure a no-transmit zone, follow these steps: 1. Identify the necessary azimuth range for the zone (see “Identify the Azimuth Range”). 2. At the TracPhone V3-HTS web interface, configure a no- transmit zone for that azimuth range (see “Configure the No- Transmit Zone(s) at the Web Interface”...
  • Page 37 TracPhone V3-HTS User’s Guide No-Transmit Zones Configure the No-Transmit Zone(s) at the Web Interface 1. At the TracPhone V3-HTS web interface, click the Settings tab. Then click No-Transmit Zones. 2. Click Edit. 3. If the Login window appears, log in with the Administrator password.

  • Page 38: Disabling No-Transmit Zones

    TracPhone V3-HTS User’s Guide No-Transmit Zones Disabling No-Transmit Zones You can disable your programmed no-transmit zones to temporarily remove all restrictions on transmissions. This function permits the antenna to ignore the zones; it does not delete them from the system’s memory.

  • Page 39: Clearing No-Transmit Zones

    TracPhone V3-HTS User’s Guide No-Transmit Zones Clearing No-Transmit Zones You can clear all no-transmit zones from the system’s memory. Unlike disabling zones, clearing zones permanently deletes them. CAUTION Clearing no-transmit zones allows the antenna to transmit in any direction without restriction. Make sure everyone stays the minimum safe distance away from the antenna while it is in use (see “RF Radiation Hazard Area”...
  • Page 40 TracPhone V3-HTS User’s Guide Tracking Avoidance Zones 5. Tracking Avoidance Zones This section explains how to configure, temporarily disable, and clear tracking avoidance zones, which trigger the antenna to switch to another satellite when tracking in a marginal reception area. Contents Tracking Avoidance Zones Overview.......

  • Page 41: Tracking Avoidance Zones

    TracPhone V3-HTS User’s Guide Tracking Avoidance Zones Tracking Avoidance Zones Overview In an ideal installation, the antenna has a clear view of the sky in all directions and no other radiating equipment is nearby that can interfere with the satellite signal. However, such an ideal installation is not always achievable on a vessel, particularly on smaller yachts.

  • Page 42: Setting Up Tracking Avoidance Zones

    TracPhone V3-HTS User’s Guide Tracking Avoidance Zones Setting Up Tracking Avoidance Zones To configure a tracking avoidance zone, follow these steps: 1. Identify the necessary azimuth range for the zone (see “Identify the Azimuth Range”). 2. Identify the necessary elevation range for the zone (see “Identify the Elevation Range”...
  • Page 43 TracPhone V3-HTS User’s Guide Tracking Avoidance Zones Identify the Elevation Range Now you need to determine the necessary elevation range for the tracking avoidance zone(s). You will need to enter, in ascending order, the beginning and ending elevations that define the outer boundaries of the zone.
  • Page 44 TracPhone V3-HTS User’s Guide Tracking Avoidance Zones Configure the Tracking Avoidance Zone(s) at the Web Interface 1. At the TracPhone V3-HTS web interface, click the Settings tab. Then click Tracking Avoidance Zones. 2. Click Edit. 3. If the Login window appears, log in with the Administrator password.
  • Page 45 TracPhone V3-HTS User’s Guide Tracking Avoidance Zones Figure 5-4 Configuring Tracking Avoidance Zones...
  • Page 46 TracPhone V3-HTS User’s Guide Tracking Avoidance Zones Understanding the Cumulative View The Tracking Avoidance Zones page displays a diagram that indicates the cumulative azimuth and elevation ranges of the tracking avoidance zones that are currently enabled. The circumference of the circle indicates azimuth, while the radius indicates elevation.

  • Page 47: Disabling Tracking Avoidance Zones

    TracPhone V3-HTS User’s Guide Tracking Avoidance Zones Disabling Tracking Avoidance Zones You can disable any of your programmed tracking avoidance zones to temporarily remove its restrictions on tracking. This function permits the antenna to ignore the zone(s); it does not delete them from the system’s memory.

  • Page 48: Clearing Tracking Avoidance Zones

    TracPhone V3-HTS User’s Guide Tracking Avoidance Zones Clearing Tracking Avoidance Zones You can clear all tracking avoidance zones from the system’s memory. Unlike disabling zones, clearing zones permanently deletes them. To clear the tracking avoidance zones, follow these steps: 1. At the TracPhone V3-HTS web interface, click the Settings tab. Then click Tracking Avoidance Zones.
  • Page 49 TracPhone V3-HTS User’s Guide Voice Connections 6. Voice Connections This section covers everything you need to know about the enhanced voice service. It explains how to place calls, add virtual numbers, check VoiceMail, send a fax, and access your voice account online. Contents Voice Service Overview ...........

  • Page 50: Voice Connections

    TracPhone V3-HTS User’s Guide Voice Connections Voice Service Overview KVH’s enhanced voice service – Voice over IP (VoIP) optimized for satellite communications – allows you to make and receive phone calls via the TracPhone system and the mini-VSAT Broadband service. Voice traffic is given priority on the network over standard Internet data to ensure the highest quality voice connections at all times.

  • Page 51: Making A Ship-To-Shore Call

    TracPhone V3-HTS User’s Guide Voice Connections Making a Ship-to-Shore Call To place a call from the vessel, follow these steps: 1. Make sure the TracPhone system is online. 2. Pick up the handset on any phone connected to the ICM. You should hear a dial tone.
  • Page 52 TracPhone V3-HTS User’s Guide Voice Connections Figure 6-2 Ship-to-Shore Calls (Example) Seattle 4620951 Tokyo Los Angeles 011-81-3-90126382 310-6910951 Melbourne 011-61-3-82125092 = International prefix Phone Line 1 1-206-3538023 (Seattle) (from Line 1 country) = Country code = Area/City code 82125092 = Local phone no. All calls are charged termination fees as calls originating from the U.S., regardless of vessel location or phone number.

  • Page 53: Making A Shore-To-Ship Call

    TracPhone V3-HTS User’s Guide Voice Connections Making a Shore-to-Ship Call People on shore call your vessel by dialing your vessel’s phone number. They are billed international and long-distance charges based on the vessel’s phone number, and not on the location of the vessel. Therefore, when you set up your phone number during service activation, it is advisable to select the same country code and area/city code you use at home (an additional monthly fee will apply).

  • Page 54: Virtual Numbers

    TracPhone V3-HTS User’s Guide Voice Connections Virtual Numbers For an additional fee, you may assign up to five virtual phone numbers to the vessel phone line. Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel.

  • Page 55: Voicemail

    TracPhone V3-HTS User’s Guide Voice Connections VoiceMail KVH’s enhanced voice service offers a similar suite of features as you might find with any landline telephone service. One of these features is VoiceMail. With VoiceMail, people who call the vessel may record a message if you are unable to answer the call or the line is busy.
  • Page 56 TracPhone V3-HTS User’s Guide Voice Connections Listening to Your Messages on Shore You still have access to your VoiceMail messages when you disembark the vessel. Choose one of the following options: • Use a computer: Go to your voice account web page (see “Accessing Your Voice Account”...

  • Page 57: Faxing

    TracPhone V3-HTS User’s Guide Voice Connections Faxing You can fax documents via the enhanced voice service. Connect a fax machine to the “Voice Line 1” jack on the ICM and dial the fax number as you would a voice call (see “Making a Ship-to-Shore Call”...

  • Page 58: Accessing Your Voice Account

    TracPhone V3-HTS User’s Guide Voice Connections Accessing Your Voice Account You can manage your account online at KVH’s Enhanced VoIP Service Account Center. You can view and configure all of the various calling features available to you, as well as view account information and listen to VoiceMails.
  • Page 59 TracPhone V3-HTS User’s Guide Network Configuration 7. Network Configuration This section explains the various network configuration options for connecting your vessel’s computers and other network devices to the TracPhone system. It also provides an overview of the advanced network settings that are available. Contents Selecting a Network Configuration........

  • Page 60: Network Configuration

    TracPhone V3-HTS User’s Guide Network Configuration Selecting a Network Configuration The ICM includes four Ethernet ports and a built-in wireless access point (WAP) that can be configured in a variety of ways to meet your vessel’s needs. Figure 7-1 Ethernet Ports and Wireless Access Point User Ethernet Wi-Fi 1 2 3 4...
  • Page 61 TracPhone V3-HTS User’s Guide Network Configuration To select an ICM network configuration, follow these steps: 1. At the TracPhone V3-HTS web interface, click the Settings tab. Then click Network Settings. NOTE: You can also change the ICM’s network configuration at the mini- VSAT Manager (www.mykvh.com).

  • Page 62: Standard Configuration

    TracPhone V3-HTS User’s Guide Network Configuration Standard Configuration In a standard configuration, Ethernet ports 1 through 4 and the built-in WAP provide high-speed Internet access, with no user logins or controls. Internet access is unrestricted. This is the default configuration. Figure 7-3 Standard Configuration To set up the network in a standard configuration, follow these steps: 1.
  • Page 63 TracPhone V3-HTS User’s Guide Network Configuration Figure 7-4 Standard Configuration Wiring Example Wi-Fi (High-speed LAN) User Ethernet Mobile 1 2 3 4 Devices High-speed LAN Mobile Bridge Ops PC Officers PC Crew PC Devices 4. Make sure all computers are configured for DHCP addressing (see “Configuring Computers for DHCP”...

  • Page 64: Static Ip Configuration

    TracPhone V3-HTS User’s Guide Network Configuration Static IP Configuration In a static IP configuration, Ethernet ports 1 through 3 and the built-in WAP provide high-speed Internet access with no user logins or controls. Internet access is unrestricted. Port 4 is reserved for an optional KVH service, such as Global Static IP.
  • Page 65 TracPhone V3-HTS User’s Guide Network Configuration To set up the network in a static IP configuration, follow these steps: 1. Make sure the system is activated for mini-VSAT Broadband service. 2. Turn on the TracPhone system and make sure it is “Online.” The system must remain online to allow KVH to set up your system over the satellite link.
  • Page 66 TracPhone V3-HTS User’s Guide Network Configuration 6. When you receive an email from KVH confirming that your static IP address has been set up, configure the TCP/IP properties of your network device or computer with the static IP data provided in the email. For details on accessing your computer’s TCP/IP properties, refer to “Configuring Computers for DHCP”...

  • Page 67: Access Control Configuration

    TracPhone V3-HTS User’s Guide Network Configuration Access Control Configuration In an Access Control configuration, Ethernet ports 1 through 3 and the built-in WAP require a user login and provide high-speed Internet access. Port 4 is reserved for an optional KVH service such as Global Static IP.
  • Page 68 TracPhone V3-HTS User’s Guide Network Configuration 2. Set up user names and passwords and allocate data for each High-speed LAN user at the mini-VSAT Manager (www.mykvh.com). Go to the Terminal > Data Plan section of the Vessel Details page and select Data Allocation. Figure 7-11 Data Allocation: Users (Example) Figure 7-12 Data Allocation: Allocation Profiles (Example) 3.

  • Page 69: Wireless Settings

    TracPhone V3-HTS User’s Guide Network Configuration Wireless Settings With Wi-Fi enabled, vessel devices can connect to the ICM via its built- in wireless access point (WAP) and receive IP addresses from the ICM via DHCP. Important! The range of the ICM’s WAP will depend on the layout and structure of the vessel.
  • Page 70 TracPhone V3-HTS User’s Guide Network Configuration 4. Set the following wireless options: State: Select On. SSID: Enter a unique name for the vessel network. Protocol: Select either 802.11b or 802.11g. Security: Select either security type – WPA2 or WEP (128-bit). Password/Passphrase: If you selected WPA2, enter a password (between 8-20 characters).

  • Page 71: Configuring Computers For Dhcp

    TracPhone V3-HTS User’s Guide Network Configuration Configuring Computers for DHCP To configure your computers for DHCP, allowing them to receive IP addresses from the ICM, follow the steps for your operating system: • “Windows 10 DHCP Settings” • “Windows 8 DHCP Settings” on page 73 •...

  • Page 72: Windows 8 Dhcp Settings

    TracPhone V3-HTS User’s Guide Network Configuration Figure 7-15 Windows 10- Internet Protocol Properties 6. In the Ethernet Properties dialog box, click Close. Windows 8 DHCP Settings To configure a Windows 8 computer for DHCP addressing, follow these steps: 1. In Control Panel, double-click Network and Sharing Center. To open the Control Panel, go to the desktop, select Settings from the Charms bar, then select Control Panel.

  • Page 73: Windows 7 Or Windows Vista Dhcp Settings

    TracPhone V3-HTS User’s Guide Network Configuration 5. In the Internet Protocol Properties dialog box, select Obtain an IP address automatically and Obtain DNS server address automatically. Then click OK. Figure 7-16 Windows 8 - Internet Protocol Properties 6. In the Ethernet Properties dialog box, click Close. Then click Close in the Ethernet Status dialog box.

  • Page 74: Windows Xp Dhcp Settings

    TracPhone V3-HTS User’s Guide Network Configuration 4. In the Local Area Connection Properties dialog box, click the Networking tab, select Internet Protocol Version 4, and then click Properties. 5. In the Internet Protocol Properties dialog box, select Obtain an IP address automatically and Obtain DNS server address automatically.
  • Page 75 TracPhone V3-HTS User’s Guide Network Configuration 3. In the Local Area Connection Status dialog box, click the General tab. Then click Properties. If this screen doesn’t appear, simply skip to Step 4. 4. In the Local Area Connection Properties dialog box, click the General tab, select Internet Protocol (TCP/IP), and then click Properties.

  • Page 76: Mac Os X Dhcp Settings

    TracPhone V3-HTS User’s Guide Network Configuration Mac OS X DHCP Settings To configure a Mac OS X computer for DHCP addressing, follow these steps: 1. In System Preferences, click Network. 2. In the Network dialog box, select Ethernet then set the following: •...

  • Page 77: Lan Settings

    TracPhone V3-HTS User’s Guide Network Configuration LAN Settings By default, the High-speed LAN has a gateway of 192.168.5.1 and assigns IP addresses in the 192.168.5.50-150 range. If this configuration conflicts with an existing onboard network, you may change the settings at the TracPhone V3-HTS web interface (see below). Important! The default LAN settings work well for most installations.

  • Page 78: Cache Settings

    TracPhone V3-HTS User’s Guide Network Configuration Cache Settings By default, the local web cache is enabled on the ICM. This feature allows the ICM to temporarily store the content of web pages you visit, so they will load faster on subsequent visits. The local web cache should stay enabled to ensure the best possible web browsing experience.

  • Page 79: Setting Up Data Usage Alerts

    TracPhone V3-HTS User’s Guide Network Configuration Setting Up Data Usage Alerts You can set up automatic email alerts to notify you (and others of your choosing) when your vessel’s data usage reaches certain thresholds, and prevent surprises on your airtime bill. At your option, alerts can be sent when the vessel has consumed a certain percentage of its monthly allowance and/or when usage exceeds that monthly allowance by a certain amount of your choosing.

  • Page 80: Commbox Settings

    TracPhone V3-HTS User’s Guide Network Configuration CommBox Settings If the optional CommBox software is enabled, the ICM’s network settings are configured by KVH over the air. The Network Settings page of the ICM and mini-VSAT Manager will not contain any configurable fields.

  • Page 81: Reset To Factory Configuration

    TracPhone V3-HTS User’s Guide Network Configuration Reset to Factory Configuration If the system’s network becomes corrupted such that you can no longer access the TracPhone V3-HTS web interface, and KVH Technical Support is unable to access the system remotely, you can reset the system to its original factory settings.
  • Page 82 TracPhone V3-HTS User’s Guide Network Configuration Figure 7-25 Factory Reset Press MENUS until DIAGNOSTIC TOOLS is displayed. DIAGNOSTIC TOOLS NEXT SELECT EXIT KVH SUPPORT IP NEXT SELECT EXIT CALIBRATE GYROS NEXT SELECT EXIT FACTORY RESET NEXT SELECT EXIT NETWORK CONFIG WILL BE ERASED! PROCEED WITH RESET? SELECT...

  • Page 83: Data Connections

    TracPhone V3-HTS User’s Guide Data Connections 8. Data Connections This section explains how to connect to the Internet via the mini-VSAT Broadband service. It also provides a number of suggestions for minimizing the amount of data that’s transferred over the network, and provides an overview of CommBox options.

  • Page 84: Internet Access Overview

    TracPhone V3-HTS User’s Guide Data Connections Internet Access Overview While the TracPhone system is online with the mini-VSAT Broadband service, you can perform all of the same Internet tasks you perform at home: • Email • Web browsing • Weather and chart updates •...

  • Page 85: Connecting To The Internet

    TracPhone V3-HTS User’s Guide Data Connections Connecting to the Internet To connect to the Internet, follow these steps: 1. Make sure the TracPhone system is online. 2. Open a web browser window on any device connected to the vessel’s network. 3.

  • Page 86: Tips For Minimizing Data Usage

    TracPhone V3-HTS User’s Guide Data Connections Tips for Minimizing Data Usage The configurations of operating systems, web browsers, and applications generally assume the unlimited, always-on broadband connection that is a reality on land. As such, they will often try to connect to the Internet on their own to download updates and transfer files.

  • Page 87: Preventing Automatic Updates

    TracPhone V3-HTS User’s Guide Data Connections Preventing Automatic Updates The default configuration of many applications allow them to download updates from the Internet automatically, without any user interaction. KVH recommends that, while the device is being used at sea, you set up these applications either to not check for updates or to notify you before downloading them.

  • Page 88: Firewall Protection

    TracPhone V3-HTS User’s Guide Data Connections Firewall Protection A firewall can prevent most applications from accessing the Internet without your knowledge, as well as protect your devices from outside intrusion. KVH recommends that you enable the firewall on your router or individual network devices. Web Browser Settings All popular web browsers, such as Internet Explorer, Mozilla Firefox, Google Chrome, and Apple Safari, offer various tools that allow you to...

  • Page 89: Data-Intensive Applications

    TracPhone V3-HTS User’s Guide Data Connections Data-Intensive Applications The following applications can consume a great deal of data whenever they are active or running in the background: • Skype (uses 40 MB per month just to maintain your status, in addition to the data used for actual calls and chats) •...

  • Page 90: Email Best Practices

    TracPhone V3-HTS User’s Guide Data Connections Email Best Practices There are several ways to reduce the amount of data your email application uses. Consider the following email best practices: • Use an IMAP (Interactive Mail Access Protocol) server instead of traditional POP3 (Post Office Protocol 3).

  • Page 91: Commbox Features

    TracPhone V3-HTS User’s Guide Data Connections CommBox Features The optional CommBox software extends the network capabilities of the ICM to improve crew morale, streamline operations, improve efficiency, and reduce costs. Two options are available: • CommBox Standard Bundle (KVH part no. 35-0010): Provides least cost routing, onboard firewall, web caching, web image compression, ad removal, and URL and content filtering •...
  • Page 92 TracPhone V3-HTS User’s Guide Data Connections 3. Log into the CommBox web interface with your CommBox user name and password. NOTE: The CommBox user name and password differs from the ICM’s Administrator password. For more details about how to use the CommBox, refer to the CommBox manual available on the Help tab of the CommBox web interface.

  • Page 93: Troubleshooting

    TracPhone V3-HTS User’s Guide Troubleshooting 9. Troubleshooting This section identifies some basic problems along with their possible causes and solutions. It also explains what the error messages, status messages, and LED conditions indicate, how to view and export the system logs, and how to get support. Contents Initial Steps for Any Problem ...........

  • Page 94: Initial Steps For Any Problem

    TracPhone V3-HTS User’s Guide Troubleshooting Initial Steps for Any Problem If you are experiencing a problem with your TracPhone system, first follow these basic steps: Step 1a: Check System Status Information on the Web Interface Open a web browser window on any computer on the network and enter http://minivsat.kvh to access the TracPhone V3-HTS web interface.
  • Page 95 TracPhone V3-HTS User’s Guide Troubleshooting Step 2: Check for Blockage If the antenna is continuously searching for the satellite, check the area around the antenna for blockage. The antenna needs an unobstructed view of the sky to receive satellite signals. Common causes of blockage include other onboard masts or structures, severe weather, and nearby buildings, bridges, trees, or other vessels.

  • Page 96: Troubleshooting A Voice Problem

    TracPhone V3-HTS User’s Guide Troubleshooting Troubleshooting a Voice Problem If you are unable to make a voice call, follow these steps: Step 1: Check the Basics Complete the initial steps described in “Initial Steps for Any Problem” on page Step 2: Make Sure You Are Dialing the Number Properly As explained in “Making a Ship-to-Shore Call”...
  • Page 97 TracPhone V3-HTS User’s Guide Troubleshooting Step 6: Try a Different Phone Disconnect the phone from the ICM and connect another phone in its place (use a phone that you know is working properly). If you are then able to place a call with the new phone, the phone you were using is faulty.

  • Page 98: Troubleshooting A Data Problem

    TracPhone V3-HTS User’s Guide Troubleshooting Troubleshooting a Data Problem If you are unable to access the Internet, follow these steps: Step 1: Check the Basics Complete the initial steps described in “Initial Steps for Any Problem” on page Step 2: Check Your Computer’s DHCP Configuration Unless you have set up a static IP address, your computer’s TCP/IP settings need to be configured for DHCP addressing, which allows the ICM to assign it an IP address.
  • Page 99 TracPhone V3-HTS User’s Guide Troubleshooting Figure 9-1 Pinging the Network Connections Satellite Antenna System Internet 192.168.5.1 4.2.2.1 DNS Server...

  • Page 100: Error And Warning Messages

    TracPhone V3-HTS User’s Guide Troubleshooting Error and Warning Messages This section lists the error and warning message codes that might appear on the TracPhone V3-HTS web interface, front panel LCD, and/or system logs to indicate a system problem. Many of these faults should only be repaired by a KVH-certified technician;...
  • Page 101 TracPhone V3-HTS User’s Guide Troubleshooting Description Warning: The ICM’s internal temperature exceeds acceptable limits. Try these steps: • Listen for the cooling fan inside the ICM. If you don’t hear the fan, contact KVH. • If you hear the cooling fan, turn off the system and allow it to cool down.
  • Page 102 TracPhone V3-HTS User’s Guide Troubleshooting Description Error: The ICM’s built-in modem is not responding to status queries. Contact KVH. Warning: The software update file you selected is not valid for the TracPhone V3-HTS. Try a new update file. Error: The antenna is not accepting the no-transmit zones setup from the ICM.
  • Page 103 TracPhone V3-HTS User’s Guide Troubleshooting Description Warning: The antenna’s internal temperature exceeds acceptable limits. Turn off the system and allow it to cool. If the problem persists, contact KVH. Error: The antenna is not receiving satellite signal strength (RSSI) data from the ICM. Try these steps: •...
  • Page 104 TracPhone V3-HTS User’s Guide Troubleshooting Description Warning: The modem has started a software update. A message will be displayed on the front panel with a countdown of the minutes remaining until the update is complete. Do not power down during the update. Warning: The modem software update is complete.

  • Page 105: Status Information

    TracPhone V3-HTS User’s Guide Troubleshooting Status Information You can find system status information on the TracPhone V3-HTS web interface and front panel LCD. Similar information is available in both places. See the following for details: • “Status Information on the Web Interface” •...
  • Page 106 TracPhone V3-HTS User’s Guide Troubleshooting My VSAT Status Message Description Connection Status General status of the ICM’s built-in modem: • Online – Modem is connected to the mini- VSAT Broadband service; the system is ready for use • Offline – Modem is not connected to mini- VSAT Broadband SNR: Quality of the received satellite signal;...
  • Page 107 TracPhone V3-HTS User’s Guide Troubleshooting My Phone Message Description My Phone General status of the system’s connection to the enhanced voice service: • Online & Ready – the voice service is ready for use • Offline • Logging In... • Unable to Connect to Voice Service – Caused by an account or activation error;...
  • Page 108 TracPhone V3-HTS User’s Guide Troubleshooting Support Page of the Web Interface The Support page provides more detailed system status information, as reported by the ICM’s built-in modem. Figure 9-3 Support Page The “My VSAT Status” provides the same basic status information as the Home page, with the addition of antenna pointing information: Azimuth (Az), Elevation (El), and Skew.
  • Page 109 TracPhone V3-HTS User’s Guide Troubleshooting General Statistics Message Description Management IP The built-in modem’s external satellite IP address; its identity on the mini-VSAT Broadband network KVH Support IP The IP address assigned to the system for remote diagnostics by KVH Technical Support Latitude Vessel latitude reported by the GPS...
  • Page 110 TracPhone V3-HTS User’s Guide Troubleshooting TX Statistics Message Description Attenuation Set by the hub; the lower the number, the higher your antenna’s transmission power; typically between 5-31 dB Data Rate Rate at which the built-in modem is capable of transmitting data; does not indicate the actual data rate supported by your service plan IP Packets TX...

  • Page 111: Status Information On The Icm Front Panel Lcd

    TracPhone V3-HTS User’s Guide Troubleshooting Status Information on the ICM Front Panel LCD On the front panel of the ICM, you can view much of the same status information that’s available on the web interface. To view the status information, follow these steps: 1.
  • Page 112 TracPhone V3-HTS User’s Guide Troubleshooting Modem/Network Status Message Description The external IP address of the system MODEM MANAGEMENT IP on the mini-VSAT Broadband network. General status of the modem; ”In MODEM STATE Network” indicates the modem is logged into the mini-VSAT Broadband service (see “General Statistics”...
  • Page 113 TracPhone V3-HTS User’s Guide Troubleshooting Antenna/ACU Status Message Description General status of the antenna; must be ANTENNA STATE “Tracking” to connect to mini-VSAT Broadband DC voltage measured at the antenna’s ANTENNA DC INPUT circuit board; should be between 38 VDC and 44 VDC Azimuth and elevation at which the CURRENT AZ/EL antenna is currently pointing;...
  • Page 114 TracPhone V3-HTS User’s Guide Troubleshooting GPS/Heading Status Message Description Source of the GPS data used by the CURRENT GPS SOURCE system Status of the GPS currently being used SYSTEM GPS STATUS by the antenna; displays vessel latitude/longitude if GPS has a valid True heading reported by the vessel’s NMEA TRUE HEADING NMEA 0183 talker;...

  • Page 115: Led Indicators

    TracPhone V3-HTS User’s Guide Troubleshooting LED Indicators Status lights on the front of the ICM indicate the current status of the system and can help you identify problems quickly. Figure 9-5 Status Lights During normal operation, all status lights should be lit green. The following tables explain what the different light conditions indicate.
  • Page 116 TracPhone V3-HTS User’s Guide Troubleshooting ANTENNA Light The table below explains what the ANTENNA light indicates. Light is... Indicates Description No power input to the antenna Green Tracking Antenna is tracking a satellite Green, Searching Antenna is searching for a satellite, flashing waiting for modem communications, or processing a software update...

  • Page 117: System Logs

    TracPhone V3-HTS User’s Guide Troubleshooting System Logs The ICM offers two logs to capture historical antenna system data: • Operational Log (see “Operational Log”) • Event Log (see “Event Log” on page 124) These logs are excellent diagnostic tools, so a technician or KVH Technical Support may refer to them when troubleshooting a system problem.
  • Page 118 TracPhone V3-HTS User’s Guide Troubleshooting • Restart System, Start New Log: This option deletes the current Operational Log, restarts the antenna, and begins recording a new Operational Log. This log will begin with the system’s startup messages, which include the results of various self-test routines.
  • Page 119 TracPhone V3-HTS User’s Guide Troubleshooting Event Log The Event Log keeps a historical record of the error and warning messages the antenna system generates. The most recent entries in this log are displayed on the Support page of the TracPhone V3-HTS web interface.

  • Page 120: Equipment Id Numbers

    TracPhone V3-HTS User’s Guide Troubleshooting Equipment ID Numbers On the Support page of the TracPhone V3-HTS web interface, you can find the following important equipment identification numbers: • Antenna serial number • ICM serial number • Modem serial number • Modem Device ID number •...

  • Page 121: Software Versions

    TracPhone V3-HTS User’s Guide Troubleshooting Software Versions On the Support page of the TracPhone V3-HTS web interface, you can view the currently installed versions of the following software: • Operating system (resides on ICM) • ICM/Antenna – you can update this software through the ICM (see “Software Updates”...

  • Page 122: Onecare Customer Support

    TracPhone V3-HTS User’s Guide Troubleshooting OneCare Customer Support KVH provides comprehensive, full life-cycle support for mini-VSAT Broadband customers as defined by the following phases: Application Engineering • Sales and/or engineering assistance for solution design to address vessel or fleet operating needs Solution Deployment •...

  • Page 123: Contacting Kvh Technical Support

    TracPhone V3-HTS User’s Guide Troubleshooting Contacting KVH Technical Support If you experience an operating problem or require technical assistance, please contact KVH Technical Support (24x7/365): Within the Continental U.S.A.: Phone: 1 866 701-7103 Email: mvbsupport@kvh.com North/South America, Australasia: Phone: +1 401 851-3806 Email: mvbsupport@kvh.com Europe, Middle East, Asia-Pacific, Africa:...
  • Page 124 TracPhone V3-HTS User’s Guide Maintenance 10. Maintenance This section explains how to perform preventative maintenance to keep the system in tip-top shape. It also explains how to update the software and restart system components. Contents Preventative Maintenance..........131 Software Updates ............133 Corrective Maintenance..........

  • Page 125: Maintenance

    TracPhone V3-HTS User’s Guide Maintenance Preventative Maintenance Your TracPhone system is likely subjected to heavy use and exposed to harsh marine environmental conditions. Therefore, like any sophisticated electronic equipment installed on the vessel, it needs to be cleaned, inspected, and updated on a regular basis to maintain its peak performance and reliable service.
  • Page 126 TracPhone V3-HTS User’s Guide Maintenance Annual Preventative Maintenance Check In addition to the routine care that you do yourself, KVH recommends that you have your antenna system checked by a KVH-certified technician on an annual basis. During this service call, the technician will conduct a thorough inspection of the entire system.

  • Page 127: Software Updates

    TracPhone V3-HTS User’s Guide Maintenance Software Updates KVH periodically releases new versions of software to enhance the performance and capabilities of the system. You can update your system to this latest software at any time by downloading the file from KVH’s Update server and uploading it to the ICM.

  • Page 128: Using The Icm To Update Software

    TracPhone V3-HTS User’s Guide Maintenance Using the ICM to Update Software NOTE: This method requires Internet access; airtime charges may apply. To update the software using the ICM and your mini-VSAT Broadband connection, follow these steps: 1. At the TracPhone V3-HTS web interface, click the Updates tab. 2.

  • Page 129: Using Your Computer To Update Software

    TracPhone V3-HTS User’s Guide Maintenance Using Your Computer to Update Software To update the software using your local computer, follow these steps: 1. First, you need to save the latest software update file to your computer. KVH-certified technicians can download this file from the KVH Partner Portal.

  • Page 130: Using An Iphone/Ipod Touch To Update Software

    TracPhone V3-HTS User’s Guide Maintenance Using an iPhone/iPod touch to Update Software To update the software using an iPhone/iPod touch, follow these steps: 1. If you haven’t already done so, download the mini-VSAT app ® from the Apple iTunes App Store. 2.

  • Page 131: Using A Usb Flash Drive To Update Software

    TracPhone V3-HTS User’s Guide Maintenance Using a USB Flash Drive to Update Software To update the software using a USB flash drive, follow these steps: 1. First, you need to save the latest software update file to the root directory of your USB flash drive. KVH-certified technicians can download this file from the KVH Partner Portal.

  • Page 132: Corrective Maintenance

    TracPhone V3-HTS User’s Guide Maintenance Corrective Maintenance If a system component fails, it will need to be replaced by a KVH- certified technician. The system is a sophisticated electronic device; only specially trained KVH-certified technicians have the tools and expertise necessary to diagnose and repair a system fault. Important! Field replaceable units should only be replaced by a trained, KVH- certified technician.

  • Page 133: Hardware Restart

    TracPhone V3-HTS User’s Guide Maintenance Hardware Restart If you experience a problem with the system, you may need to restart the hardware. You can restart the following system components from the TracPhone V3-HTS web interface: • Restart Antenna – Restarts the TracPhone V3-HTS antenna. Choose this option whenever the antenna is unable to find the satellite.
  • Page 134 TracPhone V3-HTS User’s Guide Wiring Diagram Appendix A. Wiring Diagram This section provides a system wiring diagram. For detailed installation instructions, refer to the Installation Guide. Contents Wiring Diagram.............. 143...
  • Page 135 TracPhone V3-HTS User’s Guide Wiring Diagram Wiring Diagram The wiring diagram below shows the basic system connections. For detailed installation instructions, refer to the Installation Guide. Antenna Power/Data Blue/White White/Blue Brown/White White/Brown NMEA 0183 Talker Orange/White (customer-supplied) White/Orange Gray/White White/Gray Ship’s Heading Black Terminal...
  • Page 136 TracPhone V3-HTS User’s Guide LCD Menus Appendix B. LCD Menus This section provides a quick reference guide to the LCD menus on the ICM’s front panel. Contents LCD Menus Quick Reference Guide ....... 147...

  • Page 137: Lcd Menus

    TracPhone V3-HTS User’s Guide LCD Menus LCD Menus Quick Reference Guide The chart below shows the menu structure of the ICM front panel LCD interface. STATUS NEXT SELECT EXIT Modem/Network Status Antenna/ACU Status MTA Status Modem Management IP Antenna State Modem State Antenna DC Input LAN Port Status...

  • Page 138: Specifications

    TracPhone V3-HTS User’s Guide Specifications Appendix C. Specifications This section provides the technical specifications of the TracPhone system’s components. Contents System Specifications ........... 151...

  • Page 139: System Specifications

    TracPhone V3-HTS User’s Guide Specifications System Specifications Antenna Specifications Attribute Rating Meets Inmarsat operational, survival, and shock specifications RX receive/TX transmit 10.95-12.75 GHz/14.0-14.5 GHz frequency band Antenna gain 31.0 dBi (RX-band, min) Transmit power (BUC) 4 W max Elevation range 7.7°...
  • Page 140 TracPhone V3-HTS User’s Guide Specifications ICM Specifications Attribute Rating NMEA input NMEA 0183, 4800 baud, accurate within 2°, compatible sentences: Heading: $--HDG, $--HDM, $--HDT, $--OSD, $--THS, $--VHW, GPS: $--RMC Input voltage 100-240 VAC, 50-60 Hz Temperature Operational: 5° F to 131° F (-15° C to +55° C) Survival: 5°...

  • Page 141: Glossary

    TracPhone V3-HTS User’s Guide Glossary Appendix D. Glossary This section provides a glossary of technical terms used throughout the documentation. Contents Glossary................. 155...
  • Page 142 TracPhone V3-HTS User’s Guide Glossary Glossary 10BaseT Ethernet standard using twisted pair cabling (such as CAT5). Supports a maximum data rate of 10 Mbps. 100BaseT Fast Ethernet standard using twisted pair cabling (such as CAT5). Supports a maximum data rate of 100 Mbps. 802.11 Wireless network communications standard commonly used in LANs.
  • Page 143 TracPhone V3-HTS User’s Guide Glossary Cache A web browser's local storage of visited web pages and other Internet files, allowing that information to be accessed more quickly on subsequent visits. CAT5 Category of twisted pair cable with a maximum data rate of 1,000 Mbps.
  • Page 144 TracPhone V3-HTS User’s Guide Glossary DHCP Dynamic Host Configuration Protocol. IP protocol that allows a server to automatically assign IP addressing information to a computer or device on the network. Domain Name Service. IP service that translates domain names (such as “www.kvh.com”) into IP addresses (such as “63.105.58.10”).
  • Page 145 TracPhone V3-HTS User’s Guide Glossary Footprint Coverage area of a satellite. Forward Link Communication path from the satellite hub to the user terminal. Another term for “Downlink.” Frequency Number of cycles per second of a radio wave, measured in Hertz (Hz). Global Positioning System.
  • Page 146 TracPhone V3-HTS User’s Guide Glossary IMAP Internet Message Access Protocol. Email protocol by which a client retrieves user-selected messages that are stored on a remote mail server. Messages are saved on the server until the user deletes them. Internet Global network connecting a vast number of networks and computers. IP Address Unique network identifier assigned to a single computer or device on a network.
  • Page 147 TracPhone V3-HTS User’s Guide Glossary Modem Modulator-demodulator. Translates digital signals into analog signals and vice-versa. Multimedia Terminal Adapter. Device that converts analog telephone signals into digital Voice over IP (VoIP) signals. Network A group of computers and devices (such as printers) linked together. Network Operations Center (NOC) Station that maintains and manages a telecommunications network.
  • Page 148 TracPhone V3-HTS User’s Guide Glossary Ping Software utility used to check a network connection. Sends a test packet to the designated address and reports how long it takes to receive a response. Polarization Orientation of a satellite signal. Circular polarization, which has a “corkscrew”...
  • Page 149 TracPhone V3-HTS User’s Guide Glossary Router Device that connects multiple IP networks. For each data packet it receives that is destined for another IP network, determines the best path to reach its destination. RSSI Receive Signal Strength Indicator. Indicates the strength of the received satellite signal.
  • Page 150 TracPhone V3-HTS User’s Guide Glossary Subnet Subdivision of a network based on IP address. For example, with a subnet mask of “255.255.255.0,” all computers and devices assigned an IP address starting with “195.172.8” belong to one subnet (there are 255 possible). An IP address starting with “195.172.9” designates a different subnet.
  • Page 151 TracPhone V3-HTS User’s Guide Glossary Transmit. Uniform Resource Locator. Address of a web page or file on the World Wide Web. Consists of three parts: (1) protocol (such as “http”), (2) IP address or domain name (such as “www.kvh.com”), and (3) name of the web page or file to be retrieved from that address (such as “index.html”).
  • Page 152 TracPhone V3-HTS User’s Guide Glossary Wi-Fi Wireless Fidelity. Refers to an 802.11 wireless network. WINS Resolution Windows Internet Naming Service Resolution. Organizes the names of all Windows computers in a network with their respective IP addresses. Similar function to DNS. Wireless Network Card PCI or PCMCIA card that provides a computer with wireless access to a LAN via a WAP.
  • Page 153 TracPhone V3-HTS User’s Guide Index Appendix E. Index This section is an index to allow you to find information quickly. Contents Index................169...
  • Page 154 TracPhone V3-HTS User’s Guide Index Index 15, 125 activation administrator password alerts data usage antenna description 33, 40 forward arrow 19, 113 pointing direction restart serial number software version specifications status 111, 118 anti-virus software applications, data-intensive attenuation automatic backup and sync, disabling automatic updates, preventing 113, 118, 151 azimuth...
  • Page 155 TracPhone V3-HTS User’s Guide Index cloud services, disabling CommBox software description Help network settings 70, 78, 79, 81 purchasing version web interface Condensed Help corrective maintenance coverage map cumulative view, no-transmit zones data allocations data rate data usage alerts data usage, reducing delay, voice call DHCP Mac OS X...
  • Page 156 TracPhone V3-HTS User’s Guide Index firewall floating ground footprint, satellite 117, 151 frequency front panel menus FRUs gain, antenna Gnutella backup position 17, 19 source status gyro stabilization hazard, radiation 5, 6, 16 19, 119 heading Help Help, CommBox 19, 110 Home page HTS configurations static IP HTS...
  • Page 157 TracPhone V3-HTS User’s Guide Index IP address KVH support IP packet counters iPhone/iPod touch app LAN settings latitude LCD brightness LCD menus LEDs lights, front panel event operational login CommBox software crew voice account longitude maintenance corrective preventative map, coverage menus, LCD mini-VSAT Broadband 7, 15...
  • Page 158 TracPhone V3-HTS User’s Guide Index status IP address MAC address restart 101, 139 software version status multimedia, disable myKVH network reset to factory settings status Wi-Fi network configurations selection standard HTS static IP HTS Network Operations Center NMEA 0183 19, 119 no-transmit zones clear cumulative view...
  • Page 159 TracPhone V3-HTS User’s Guide Index phone line names ping 19, 113 pointing direction, antenna POP3 pop-up blocker power antenna input transmission (BUC) power on system preloading web pages, disabling preventative maintenance priority, voice traffic Product Activation department PSTN radiation hazard 5, 6, 16 Real-time Vessel &...
  • Page 160 TracPhone V3-HTS User’s Guide Index via satellite via USB flash drive software versions specifications spyware SSID standard HTS configuration startup sequence static IP HTS status information switch satellites technical support test web page tracking avoidance zones allowance period clear description disable range setup...
  • Page 161 TracPhone V3-HTS User’s Guide Index status virtual numbers voicemail voicemail VoIP VPN, secure 8, 61 warnings web browser settings web interface access widgets Wi-Fi 61, 70 Wi-Fi access, mobile devices wiring...
  • Page 162 KVH Industries A/S KVH Industries, Inc. KVH Industries Pte Ltd. EMEA Headquarters World Headquarters Asia-Pacific Headquarters Kokkedal, Denmark Middletown, RI U.S.A. Singapore Tel: +45 45 160 180 Fax: +45 45 160 181 Tel: +1 401 847 3327 Fax: +1 401 849 0045 Tel: +65 6513 0290 Fax: +65 6472 3469 Email: info@emea.kvh.com...

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