Page 1 Voice Processing System NSTALLATION ANUAL Please read this manual before connecting the Voice Processing System. MODEL KX-TVP100E...
Page 2 Precaution WARNING THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER. DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST.
Page 3 If you lose the fuse cover the plug must not be used until a replacement cover is obtained. A replacement fuse cover can be purchased from your local Panasonic Dealer. IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR HOME THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY.
Page 4: Important Information
FUSE IMPORTANT INFORMATION Do not connect KX-TVP100E to any AC outlet other than the standard AC 230–240V, 50Hz. Ringer Equivalence Number (REN): This relates to the performance of the apparatus when used in combination with other items of apparatus. It enables the calculation of the maximum number of items of apparatus that may be connected simultaneously to the line by summing the REN values of each items.
Page 5 Panasonic Factory Service Center. If the telephone does not operate properly, chances are that the trouble is in the telephone system, and not in the unit.
Page 6: How To Use This Manual
How To Use This Manual This manual consists of 7 chapters as follows: — Chapter 1 Overview — explains the outline of the Voice Processing System (VPS). — Chapter 2 System Installation — explains the basic system installation and wiring instructions, as well as how to install the optional cards.
Page 7 Terms to Know There are terms used throughout this manual. — System Administrator The person in charge of system setup tasks such as setting system parameters and running reports using a data terminal. — System Manager The person in charge of daily management of system, such as creating and deleting mailboxes, changing system parameters, using touch-tone telephone.
Page 8: Table Of Contents
Contents (KX-TVP100 Installation Manual) Chapter 1 Overview Introduction ..................1-2 Call Services ..................1-4 Other Features ..................1-7 Outline Caller Handling ..............1-9 Configuration ..................1-10 Guidelines for Preparation ..............1-11 Mailbox Management ................1-15 System Diagnosis .................. 1-17 Chapter 2 System Installation System Components................
Page 9 Contents Call Transfer Status ................3-10 Class of Service ..................3-12 Company Greetings ................3-12 Covering Extension ................3-13 Custom Service ..................3-13 Day Service .................... 3-19 Daylight Saving Time Assignment ............3-19 Department Dialing ................3-19 Dialing by Name ................... 3-20 Direct Mailbox Access (D-PITS Only) ..........
Page 10 Contents Message Waiting Notification-Lamp ............ 3-41 Multi-Lingual Service ................3-42 No-Answer Coverage Mode..............3-46 Operator Service ..................3-46 PBX Integration ..................3-47 Personal Greetings ................. 3-48 Play System Prompt After Personal Greeting ........3-49 Port Service .................... 3-49 Private Message ..................3-50 Receive Message ...................
Page 11 Contents 4.5.1.1 Creating and Editing Mailboxes ........4-19 4.5.1.2 Deleting a Mailbox ............4-25 4.5.1.3 Resetting a Mailbox Password ........4-25 4.5.1.4 Listing Mailboxes ............4-26 4.5.2 Setting COS (Class of Service) Parameters ......4-27 4.5.2.1 Class of Service Setting ..........4-27 4.5.2.2 Special Feature Authorization ........
Page 12 Contents Delivering Messages................5-14 5.7.1 Delivering Messages to All Mailboxes (Broadcasting Messages) ............5-14 5.7.2 Delivering Messages to Specified Mailboxes ......5-14 5.7.3 Checking Mailbox Distribution ..........5-15 Customizing the System Manager’s Mailbox ........5-16 Listening to Messages ................. 5-17 Chapter 6 Message Manager’s Guide Message Manager’s Function .............
Page 13 Contents 7.1.1 Off-line Set (OFLN) ..............7-2 7.1.2 On-line Set (ONLN) ..............7-3 7.1.3 Set Password (PASS) ..............7-3 7.1.4 Set Time (TIME) ............... 7-4 7.1.5 Print Reports at Specified Time (PSET) ........7-5 7.1.6 Error Log Display (ELOG) ............7-5 7.1.7 Saving the System Data to the Backup Device (SAVE) ............
Page 14 Chapter 1 Overview This chapter describes the outline of the Voice Processing System (VPS). Contents 1.1 Introduction ............1-2 1.2 Call Services ............1-4 1.3 Other Features ............1-7 1.4 Outline Caller Handling ........1-9 1.5 Configuration ............1-10 1.6 Guidelines for Preparation ........1-11 1.7 Mailbox Management ..........
Page 15: Chapter 1 Overview
Introduction Welcome to the Panasonic Voice Processing System The Voice Processing System (VPS) is a flexible, automated communication tool that may have a profound effect on the productivity of your work place. The TVP100 is a 4-port system. It can store up to six hours of voice data. Each VPS port is connected to an extension port of a PBX.
Page 16 Introduction The VPS provides four incoming call services: Automated Attendant service, Voice Mail service, Custom service, or Interview service. A number of features incorporated into the VPS can be carried out depending upon your communication needs. By assigning one of the incoming call services to a VPS port, people who dial the VPS telephone number can select specific communication features by re- sponding to the voice prompts.
Page 17: Call Services
Call Services You can set the VPS to answer incoming calls with the following four call ser- vices: Automated Attendant service, Voice Mail service, Custom service, or Inter- view service. These services can be assigned to each VPS port. See Port Assign- ment in Chapter 4.
Page 18 Call Services — Transfer to the Covering Extension The call is transferred to the covering extension which handles the call by its own Call Transfer status. — Intercom Paging The VPS pages you over the intercom paging system. — Calling a Beeper The VPS calls your beeper and displays the caller’s callback number on the beeper display.
Page 19 Call Services — Message Delivery Status You can check if your message has been already sent to the desired destination. See Chapter 3 for other available features. And for Subscribers, the Subscriber’s Guide has been edited to show how to use these features from a telephone. Your VPS messages are safely locked in a mailbox guarded by a password known only to you.
Page 20: Other Features
With this feature, you can assign your job to another extension on your day-off. When the VPS is connected to a Panasonic KX-TD series telephone system with D-PITS Voice Mail Integration, the following convenient features will enhance the mailbox operation.
Page 21 You can reach your mailbox by simply dialing a VPS extension without dialing your mailbox number. All you have to do is to enter the correct password. * Applicable only when you have a Panasonic KX-TD series telephone system and the D-PITS Voice Mail Integration is activated.
Page 22 Outside Caller Handling The VPS helps the callers access his desired party. The VPS plays voice prompts to instruct him what to do next. The caller has only to press the suitable key on the phone following the voice prompts. Even rotary telephone callers can make use of the VPS.
Page 23: Configuration
Configuration VPS Connections to the PBX RS-232C Interface Data Terminal (CO Line) Subscriber CO Line System Manager Message Manager (Operator) 1-10 Overview...
Page 24: Guidelines For Preparation
Quick Setup. In other words, the Quick Setup can be done automatically when you start up the VPS when D-PITS Voice Mail Integration with a Panasonic KX-TD series telephone system is activated (see page 4-3). The VPS obtains nec- essary information from your PBX over data link: extension numbers which the VPS refers to create mailbox and the time.
Page 25 Guidelines for Preparation Furthermore, you can program the Custom service by assigning a specific func- tions or services to each key. — System Parameter Setting • System Group Assignment You can set up mailbox groups and extension groups. Up to 20 group lists can be programmed respectively.
Page 26 Guidelines for Preparation System Manager You can change the system parameters through the System Manager’s mailbox. In the System Manager’s main command menu, you can coordinate the VPS, even though some of the programming items overlap those by the System Administrator: —...
Page 27 Guidelines for Preparation — Recording Company Name When the person who receives an external message fails to enter the password which is assigned to that message, he receives the recorded company name. — Recording Department Dialing Menu Messages You can record the voice prompts that will guide callers to a speed dialing feature. —...
Page 28: Mailbox Management
Mailbox Management When you have a mailbox, you are regarded as a Subscriber. You can receive and send messages and answer incoming calls via a mailbox. Before you begin normal operations, you have to log into the main command menu to customize your mail- box.
Page 29 Mailbox Management — Message Waiting Lamp Notification Setting Specifies whether the VPS should notify you of recorded messages by illuminating the message waiting lamp of your telephone. Authorization by the COS is re- quired. — Setting Notification by Calling Specifies whether the VPS should notify you of recorded messages by calling a pre-assigned telephone or a beeper.
Page 30: System Diagnosis
System Diagnosis Using a data terminal connected to a RS-232C port of the VPS, you can maintain the VPS: running reports, backing up data, getting error logs. Besides the task of programming the system (see Chapter 4), the System Administrator is responsible for diagnosing the system (see Chapter 7).
Page 31 System Diagnosis — ELOG You can get the error log of devices such as CPU card, Port card and hard disk drive. — SAVE You can back up voice prompts and all system programming data to a floppy disk on a data terminal. —...
Page 32 Chapter 2 System Installation This chapter tells you about the installation of the VPS and the expansion of the system. Contents 2.1 System Components ..........2-2 2.1.1 Port Card ............. 2-4 2.1.2 CPU Card ............ 2-4 2.1.3 Hard Disk Drive .......... 2-5 2.2 Installation ............
Page 33: System Components
System Components The Voice Processing System (VPS) comprises a main card (Port card and CPU card), a hard disk drive and proprietary system software. Main Cabinet TVP100 can be expanded EIA (RS-232C) to handle a maximum of Connector four simultaneous calls by installing optional Port card Ground Terminal and store up to six hours of...
Page 34 System Components Main Cabinet Components TVP 100 Ground Terminal Connect the frame of the main unit to ground. EIA Connector (RS-232C) Connecting a data terminal to the VPS unit via EIA connector allows the System Administrator to set the system parameters of the VPS. A serial printer can be connected to this port to print the reports.
Page 35: Port Card
System Components 2.1.1 Port Card The Port card includes the telephone line interface and the CODEC facility. The telephone line interface transmits and receives analog and digital signals* to and from the telephone line. The analog input signal is digitized at a sampling rate of 8kHz to create an 8-bit digital signal.
Page 36: Hard Disk Drive
(see Chapter 4) when the system is booted up. * When you have a Panasonic KX-TD series telephone system with D-PITS Voice Mail Integration Notes: You must return the Rotary switch to position 0 after using positions 1, 2, 3, or 5.
Page 37: Installation
Installation 2.2.1 Preparation — Tools needed • Screwdriver • Drill — Hardware • Install the VPS on the wall (See page 2-9) • Connect telephone lines between the VPS and PBX (See page 2-12) • Connect a data terminal or a printer to the VPS (See page 2-15) •...
Page 38: System Expansion
Installation 2.2.2 System Expansion Installing an optional Port Card The basic TVP100 VPS configuration utilizes two phone lines and is capable of handling two calls at a time. This basic configuration can be expanded to handle up to a maximum of four simultaneous calls. To increase capacity, install optional 2 Ports Expansion Card for VPS (KX-TVP102).
Page 39 Installation The VPS can be installed on the wall. Please read the following notes concerning installations and connections before installing the VPS. Installation Precautions Avoid installing the VPS in the following places: (Doing so may result in malfunction, noise or discoloration.) In direct sunlight and hot, cold, or humid places.
Page 40 Installation Mounting the VPS on the Wall The wall where the VPS is to be mounted must be able to support the weight of the VPS. If screws other than the ones supplied are used, use the same-sized di- ameter screws as the enclosed ones. To Mount on a Wooden Wall: Place the template on the wall to Install the 3 screws into the wall.
Page 41 Installation To Mount on Concrete or Mortar Walls: Place the template (included) on the wall to mark the 3 screw positions. Drill 3 holes and drive the anchor plugs (included) with a hammer, flush to the wall. Concrete Wall To the wall surface Anchor Plug 6.4 mm (1/4 inch)
Page 42: Extension Or Co Line Connection
Installation 2.2.3 Extension or CO Line Connection The VPS must be connected to extension or CO line before using the system. Up to four lines can be connected to the modular jacks on the Port card: one line per jack. Warning: No other apparatus should be connected in parallel with this apparatus on the same line.
Page 43 You can assign one of the incoming call services according to the port number. • When your PBX is a Panasonic KX-TD series telephone system: To utilize D-PITS Voice Mail Integration, Port 1 of the VPS must be connected to the lowest number jack assigned as a VPS extension. When D-PITS Voice Mail Integration is activated, a single extension jack on the PBX provides two single line interfaces with a Port card on the VPS.
Page 44 VPS assigned to the VPS Example: Your PBX Connect the telephone cord. • Connecting to a Panasonic KX-TD series telephone system: Please refer to the below illustration. 6-pin plug Terminal wire RJ-11 Panasonic KX-TD series VPS 100...
Page 45 CO Line VPS 100 Note: Use a 2-conductor wiring cord. The following models are recommended to be connected to the VPS: • Panasonic KX-T30810BE-2 • Panasonic KX-T61610BE • Panasonic KX-T123210BE • Panasonic KX-TD816E • Panasonic KX-TD1232E Close the front cover of the VPS (and PBX if the cover is removed).
Page 46: Data Terminal Or Printer Connection
Installation 2.2.4 Data Terminal or Printer Connection For the system administration (system setup, mailbox setup, and system diagnosis), the RS-232C terminal must be connected to a serial interface (EIA port) of the unit. If the VT100 or VT100 compatible terminal is used, the System Administrator can set up system parameters and diagnose the system with the conversational menu- driven program.
Page 47 Installation Printer Connection Make cables so that the printer may be connected to the VPS as shown in the chart. Cables must be shielded and the maximum length is 2 m (6.5 feet). Connection Chart: EIA (RS-232C) port on EIA (RS-232C) port on the VPS the Printer Circuit...
Page 48 Installation EIA (RS-232C) SIGNALS: Frame Ground (FG) Connects to the unit frame and the earth ground conductor of the AC power cord. Transmitted Data (TXD) ................(output) Conveys signals from the unit to the printer (or terminal). A “Mark” condition is held unless data or BREAK signals are being transmitted.
Page 49: Power Cable Connection
Installation 2.2.5 Power Cable Connection Before connecting the power cable to an AC outlet, make sure all other connec- tions (RS-232C data terminal with VPS, PBX with VPS, PBX with telephone lines) are secure. Use the AC outlet dedicated to the VPS unit. Data Terminal RS-232C Interface To AC Outlet...
Page 50: Chapter 3 Detailed Feature And Service Descriptions
Chapter 3 Detailed Feature and Service Descriptions This chapter describes all basic, optional, and programmable features in alphabetical order. It also provides information about the conditions, programming and operation required, related features, and operation for all features.
Page 51: Features And Services
Features and Services Before Reading This Chapter In this chapter important features and services about the VPS are described in the following format. Feature Ref. Shows the master feature (service) of the The words "System Programming" and "Class feature (service). of Service"...
Page 52: Alternate Extension Group
• “Alternate Extension Transfer Sequence” (page 4-80) uto Configuration (D-PITS Only) Description The VPS can obtain extension numbers from a Panasonic KX- TD series telephone system to automatically create mailboxes. Conditions • This feature is available only when the D-PITS Voice Mail Integration with a Panasonic KX-TD series telephone system is activated.
Page 53: Automated Attendant Service
Features and Services utomated Attendant Service Description The Automated Attendant answers incoming calls and then routes the caller to the desired extension. This service can be assigned on a port-by-port basis. Calling the Automated Attendant When the caller reaches the Automated Attendant service, he will first hear the following Automated Attendant service top menu.
Page 54 Features and Services • Department Dialing Choosing an option among the department dialing menu also enables the caller to reach his desired extension. • Rotary Telephone Service Callers who are dialing from a rotary phone, or callers who are not familiar with VPS operation can be automatically transferred to the operator or General Delivery Mailbox.
Page 55 Features and Services Automated Attendant Service Call Automated Attendant Hello, ... Service Please enter the extension number. Call Operator Enter the ex- tension number A logical extension A regular extension Call Transfer Status ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Call Screening Intercom Call Blocking...
Page 56: Broadcasting Messages
Features and Services roadcasting Messages Description Allows the System Manager to deliver an identical message to all of the Subscribers at the same time. This feature is useful to inform all Subscribers about current VPS status, such as remaining hard disk capacity, or to request them to delete unnecessary messages.
Page 57 Features and Services Note: The callback number is the number which the caller wishes you to callback. There are five options in this mode. System Programming specifies one: (a) Disable: Deactivates this mode. Notification is made without the callback number display. (b) Select: The VPS asks the caller to enter a callback number only when the message is specified as urgent.
Page 58: Call Blocking
Features and Services S.M. • “Class of Service No.” (page 5-5) • “Message Notification Status” (page 5-9) M.M. • Assigning Notification Numbers (page 6-8) Subscriber • “Notification Number Assignment” (Subscriber's Guide page 5-15) all Blocking See Call Transfer Status. all Screening See Call Transfer Status.
Page 59: Call Transfer Status
Features and Services all Transfer Status Feature Ref. Automated Attendant Service Description The Subscriber can specify how the VPS should handle a call before connecting it with his extension. Four options are available: Call Screening, Call Blocking, Intercom Paging and Calling a Beeper. Note: If no option is selected, calls are directly connected with the Subscriber’s extension.
Page 60 Features and Services 2. Call Blocking The Subscriber can set the VPS to block all incoming calls to his extension. If this feature is activated, the caller hears: Sorry, no one is available to answer the call. The caller then hears the Incomplete Call Handling Service menu message. 3.
Page 61: Class Of Service
Features and Services lass of Service Description Used to define a set of services available to the Subscriber. Up to 64 different types of Class of Service can be established by System Programming. A Class of Service number can be assigned to each mailbox. Conditions •...
Page 62: Covering Extension
Features and Services overing Extension Feature Ref. Incomplete Call Handling Service Description Used to take a call to the Subscriber while he is not available to answer. This extension also acts as a personal operator. Pressing [0] while listening to the personal greeting of the mailbox allows the caller to reach this extension. This feature also works while recording a message.
Page 63 Features and Services How to Access a Custom Service Dial an extension or telephone number which is connected to the Custom service port. Conditions • The VPS accommodates up to 100 menus. • The Message Manager must record Custom service menus in his own voice. If a menu is not recorded, the prompt “Custom Service Menu”...
Page 64 Features and Services Custom1 Repair or Purchase Selection Repair Pur- chase Custom2 Product Interview Selection Mailbox Printer Copier Other Printer Copier Other 2. Filling the Worksheet In each Custom service menu, you can: assign one of 11 call transfer functions to each key of ‘0’ to ‘9’, ‘ ’ and ‘#’.
Page 65 Features and Services Worksheets of Sample Program System Administration Top Menu → 1 → 4 → 2 Menu Call Wait for No DTMF Custom Prompt Repeat Transfer Second Input Description Keypad Assignment Mode Cycle Anytime Digit Operation 1–100 System 1 - 3 Extn.
Page 66 Features and Services Custom Service Settings Screen for Sample Program Custom 1 Program – Service Setting – Custom Service Setting – Custom 1 Description ------------------------------------------------------ : REPAIR OR PURCHASE Prompt Mode (1. Sys 2: User 1 3: User 2) ------ : System Menu Repeat Cycle (1-3) ---------------------------------- : 3 times Call Transfer Anytime (Extn.
Page 67 Features and Services 4. Recording the Menu Messages Once the System Administrator finishes entering parameters into all of the menus, next is recording the menu messages. The menu messages can be the only clue for callers to select an option to which they are transferred.
Page 68: Day Service
Features and Services ay Service Description Sets the parameters, below to handle incoming calls properly during the respective daytime and nighttime hours. • “Company Greeting No.” (page 4-38) “Incoming Call Service” (page 4-38) “Incoming Call Service Prompt” (page 4-38) “Delayed Answer Time” (page 4-38) •...
Page 69: Dialing By Name
Features and Services ialing by Name Feature Ref. Automated Attendant Service Description Allows the caller to reach the desired extension or mailbox by entering the first three or four letters of the extension owner’s last name. The VPS will play the possible names among the Subscribers and ask the caller if it is the desired party one after another.
Page 70: Direct Mailbox Access (D-Pits Only)
• Intercom Paging • Live Call Screening • Two-Way Recording Conditions • This feature can be activated only when your PBX is a Panasonic KX-TD series telephone system and the system supports D-PITS Integration. S.A. • Dialing Parameters (page 4-78)
Page 71: Extension Group
Features and Services xtension Group Description A number of extensions can be grouped together as an extension group. They can own the same mailbox to share the same information. Up to 20 extension groups can be created in the system and each group can contain a maximum 20 extensions.
Page 72 Features and Services time for delivery. Otherwise, the message is delivered immediately after being recorded. After listening to the message, the receiver can reply to the Subscriber without specifying the mailbox number (see Reply to Message Sender). If the receiver does not have a time to receive the message at that moment, it is possible to have the VPS call him back later.
Page 73: External Message Delivery Status
Features and Services xternal Message Delivery Status Feature Ref. External Message Delivery Service Description Allows the Subscriber to check distribution status of undelivered and pending external delivery messages. Unnecessary messages can be deleted. The settings (destination number, voice-recorded receiver’s name, password assignment or delivery schedule) can also be changed.
Page 74: Group Distribution List, Personal
Features and Services roup Distribution List, Personal Feature Ref. Message Delivery, Internal Message Transfer Description Subscribers may sometimes want to simultaneously send a message to several mailboxes. These mailboxes can be put together into a list. If the Subscriber specifies the list as the destination, he can send the same message to one or more destinations with a single operation.
Page 75: Hold
Features and Services Feature Ref. Incomplete Call Handling Service Description When the specified extension is busy, the caller has the option of holding the call temporarily. After a short period, the VPS will call the extension again. If several callers are holding their calls to be connected to the same extension, they will be connected in the order in which they were received.
Page 76 Conditions • Each code must be set in System Programming according to the PBX codes. • If your PBX is a Panasonic KX-T series telephone system, the Inband Integration codes will automatically default to the proper codes. S.A.
Page 77 Features and Services [Example of Inband Integration] Outside Caller Outside Caller (listening to A.A.) dials Extn. 101 Outside Caller VPS flashes, dials (on hold) Extn. 101 Outside Caller PBX sends (on hold) Ringback Code “1” Extn. 101 (ringing) Outside Caller PBX sends (on hold) Answer Code “5”...
Page 78: Incomplete Call Handling Service
Features and Services ncomplete Call Handling Service Feature Ref. Automated Attendant Service Description If a caller specifies an extension which is busy or has no answer, the VPS will offer the Incomplete Call Handling Services. The Subscriber specifies options to offer: 1 Leaving a Message The caller can leave a voice message in the mailbox or the interview mailbox of the extension (see Message Reception Mode).
Page 79: Intercom Paging (D-Pits Only)
Callers can page Subscribers through built-in speakers and external paging equipments. Conditions • This feature is available only when the D-PITS Integration with a Panasonic KX-TD series telephone system is activated. • The VPS must be integrated with your PBX in the specified mode.
Page 80: Interview Service
Features and Services nterview Service Description When a caller accesses this service, a set of questions recorded in the Interview mailbox is announced to the caller. This service is useful to make inquiries or to receive repair service orders. How to Assign the Interview Service This service can be not only assigned to a VPS port as an independent service, but also can be used in combination with other services.
Page 81: Live Call Screening (D-Pits Only)
Conditions • This feature is available only if D-PITS Voice Mail Integration with a Panasonic KX-TD series telephone system is activated, which provides a feature button for Live Call Screening. • If the Subscriber answers the call, the VPS stops recording according to the PBX programming;...
Page 82: Logical Extension (All Calls Transfer To Mailbox)
Features and Services S.A. • “Class of Service Number” (page 4-21) • “Message Cancel for Live Call Screening” (page 4-29) • “PBX Type” (page 4-79) / “Integration Mode” (page 4-81) S.M. • “Message Cancel for Live Call Screening Status” (page 5-9) Subscriber •...
Page 83 Features and Services Interview Mailbox This mailbox is a sub-mailbox of the Subscriber’s mailbox. To use this mailbox, the Subscriber needs to get authorization by System Programming. When a caller accesses this mailbox, a series of questions are asked. He can leave his answers, responding to each question.
Page 84: Mailbox Group
Features and Services * Number of Digits is determined by System Programming (see page 7- 23). The default value is set to three digits at the factory. Mailbox Capacity The following five parameters determine how many messages one mailbox accommodates at a time. The System Administrator or the System Manager sets them according to the Subscriber’s demand and disk capacity.
Page 85: Message Delivery, Internal
Features and Services essage Delivery, Internal Description The VPS automatically delivers a single message to multiple mailboxes with a single operation. As a destination, it is possible to specify a System Group Distribution List or a Personal Distribution Group List as well as a mailbox number.
Page 86: Message Reception Mode
Features and Services Conditions • Up to 84 message delivery statuses can be stored. • One delivery status is for one recipient (mailbox). When multiple mailboxes, for example, a Group Distribution List, are specified, each mailbox has a delivery status. •...
Page 87: Message Transfer
Features and Services S.M. • “Message Scanning with Information” (page 5-8) Subscriber • Message Playback Options (Subscriber's Guide Page 2-3) essage Transfer Feature Ref. Receive Message Description Allows the Subscriber to transfer a message left in his mailbox to other mailboxes immediately after listening.
Page 88 Features and Services Notification Device Up to three devices (either a telephone or a beeper) can be assigned as destinations. Each device can be on or off for a whole day. Also a notification schedule can be made for each day of the week. Up to two time frames can be set. Here is an example of notification using a schedule.
Page 89 Features and Services Device 3 Parameters Number to Dial ------------------------------------ | ....Type --------------------------------------------------- | Telephone Use Device ----------------------------------------- | Scheduled • • • • • •...
Page 90: Message Waiting Notification-Lamp
Waiting Lamp on all the telephones in the group (see Extension Group). • If D-PITS Voice Mail Integration is not activated, make sure that the following System Programming items of Panasonic KX-TD series telephone system are completed for this feature:...
Page 91: Multi-Lingual Service
Features and Services • Once the Subscriber gains access to the VPS to listen to the newly recorded messages, the Message Waiting Lamp turns off automatically even if some messages remain unreceived. To keep the lamp illuminated, System Programming is necessary (“Message Waiting Lamp Notification for Unreceived Messages”).
Page 92 Features and Services Conditions • The Message Manager records User 1 and User 2 prompts. If some prompts have not been recorded, corresponding System prompts will be played instead. • The Selection Menu should be recorded by the Message Manager in the appropriate language.
Page 93 Features and Services Available Prompt Options Valid Setting System Selective User 1 User 2 — — — Voice System Mail Manager Service — — — Message Manager Incoming Non- Services Subscriber — Subscriber Automated Attendant Service Interview Service — — —...
Page 94 Features and Services Ex. Custom 1 Menu Message for Bilingual Service For English, press [7]. For Spanish, press [8]. Then create the tree as below: Custom 1 Prompt Mode: System or User 1 Custom 2 Custom 3 Prompt Mode : System Prompt Mode : User 1 •...
Page 95: No-Answer Coverage Mode
Features and Services o-Answer Coverage Mode Feature Ref. Operator Service Description Specifies how to handle a call when the Operator does not answer them within “Operator No-Answer Time”. Available options are: 1 Caller Select The caller can choose one of the following two options. (a) Leave a message (b) Call another extension 2 Leave Message...
Page 96: Pbx Integration
• Operator’s Extensions (page 6-10) BX Integration Description The VPS works well with all Panasonic KX-T series PBXs and it can be programmed to work with most other manufactures’ PBXs that fully support single line telephone interfaces. However, since both the VPS and PBX are independent systems, “Integration”...
Page 97: Personal Greetings
Features and Services Without Integration, both systems will work separately without knowing the status of the other system. One of the following two types of Integration is available between the VPS and PBX, if your PBX supports Integration feature. (a) Inband Integration The PBX sends the VPS several codes with DTMF tone via speech path (see Inband).
Page 98: Play System Prompt After Personal Greeting
Features and Services lay System Prompt After Personal Greeting Feature Ref. Personal Greeting Description Specifies whether or not Guidance for Recording is played to the caller after the Personal Greeting. Guidance for Recording is: To end recording, hang up or press [1] for more features. To pause and restart recording, press [2].
Page 99: Private Message
Features and Services rivate Message Feature Ref. Message Transfer Message Delivery, Internal Description Allows the Subscriber to specify the sending message as private. Once it is specified, then the receiving Subscriber cannot transfer it to other mailboxes. Conditions • Messages can be specified as private only by the Message Delivery, Internal feature.
Page 100: Record Message
Features and Services ecord Message Description Any caller who accesses the Voice Mail service can record a message in a mailbox; System Manager’s mailbox, Message Manager’s mailbox or Subscriber’s mailbox including an Interview mailbox. More Information • Rotary Telephone Service For callers with a rotary telephone, the General Delivery Mailbox is provided to leave a message.
Page 101: Rotary Telephone Service
Features and Services * To use these features, your PBX must be one of the Panasonic KX-TD series telephone systems and the D-PITS Voice Mail Integration is activated. Subscriber • Replying to Messages (Subscriber's Guide page 2-5) • Replying to External Delivery Messages (Subscriber's Guide page 4-5) otary Telephone Service Feature Ref.
Page 102: Service Access Commands
Features and Services ervice Access Commands Description Entering the following commands allows the caller to directly access the respective features. repeat the Help menu (to call the operator for the caller) back up [#] [1] dial by name [#] [3] Department Dialing [#] [5] Log in...
Page 103: System Clock
Features and Services ystem Clock Description When a new VPS is installed, it is necessary to set the date and time. It is important to set the exact time as some of the essential features of the VPS such as the Message Waiting Notification, External Message Delivery, Automatic Message Deletion are scheduled according to this setting.
Page 104: Two-Way Recording (D-Pits Only)
Conditions • This feature is available only if D-PITS Voice Mail Integration with a Panasonic KX-TD series telephone system is activated, which provides a feature button for Two-Way Recording. • When the Subscriber records his Two-Way telephone conversation, he should inform the other party that the conversation is being recorded.
Page 105: Utility Commands
Features and Services tility Commands Description Allows the System Administrator to access the functions described below by entering the appropriate command at the $ prompt. OFLN..Sets the System to off-line mode (OFF) ONLN ..Sets the System to on-line mode (ON) PASS ..
Page 106 Features and Services • Receiving Messages • Delivering Messages to Mailboxes • Setting Message Waiting Notification • Setting External Message Delivery • Setting the Automated Attendant Status • Interview Mailbox Management • Setting Password • Recording Personal Greeting System Manager Service The System Manager takes care of coordinating the VPS to ensure that it operates efficiently and effectively.
Page 107: Voice Prompts
Features and Services 2. Service Access Command Dial [#] [6] during a call. The caller then can access Voice Mail service regardless of the current accessing service (see Service Access Command). 3. Custom Service This service can be assigned to the keypad as the call transfer destination. More Information •...
Page 108 Features and Services Turning off a Prompt Note the word order of your language. Direct translation may sometimes cause errors. In the following prompt, (date), (time) and (mailbox number) are always played at the end. (Prompt 538) Message recorded on (date) (prompt 248) at (time) (prompt 249) for (mailbox number) (prompt 418) has not been received.
Page 109 Chapter 4 System Administrator’s Guide This chapter explains the System Administrator’s function and provides step-by-step instructions for system setup tasks such as setting up mailboxes, setting system parameters and running reports. Contents 4.1 System Administrator’s Function ....... 4-2 4.2 Using the Interface ..........4-4 4.2.1 Keyboard Operation ........
Page 110: System Administrator's Function
System Administrator’s Function As System Administrator of the VPS, you primarily take care of the operational characteristics of the entire system. You can set up system parameters, administrate the parameters, or diagnose the system using an interactive screen-based program. System administration can be done by selecting one of the following options from the System Administration Top Menu screen below.
Page 111 It provides you a quick way of mailbox creation, incoming call service assignment for all ports, time setting and so on. See page 4-8. Especially, if you have a Panasonic KX-TD series telephone system with D-PITS Voice Mail Integration, the Quick Setup will be completed at the same time you start up the system (see page 4-6).
Page 112: Using The Interface
Using the Interface 4.2.1 Keyboard Operation System Administration can be done using the VT100 or Compatible Terminals, or other RS-232C Terminals (ASCII Terminals). Screen display and keyboard operation may differ depending on the data terminal you use. VT100 or Compatible Terminals You can choose an option either by: •...
Page 113: Programming Guidance
Using the Interface 4.2.2 Programming Guidance On top of each screen display in this manual, you will find a programming guidance indicated by the arrow in the example below. This helps you locate the desired programming screen quickly. (Example) System Administration Top Menu → 1 → 3 → 1 → 1 Program –...
Page 114: Startup System
Startup System To start the VPS operation, system installation and line connections must be done beforehand. See Chapter 2. Status of the Power Indicator Turn on the POWER switch of the VPS. System Setup is started and the display shows: CARD TEST .
Page 115 Startup System Note: This message is shown on the terminal when D-PITS communication between the VPS and a Panasonic KX-TD series telephone system is not made. In this case, turn off the VPS and start it again after confirming the line connections and the required programming.
Page 116: Quick Setup
This utility provides a quick way of programing the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt you to enter, modify or confirm settings based upon which PBX type you select.
Page 117 4.3.1 Quick Setup Step 1. PBX type After pressing [RETURN] (Enter), the screen shows: Quick Setup – PBX type Please select your PBX type. 1. KX-T308 2. KX-T616 3. KX-T1232 4. KX-T96 5. KX-T336 6. KX-TD816 7. KX-TD1232 8. OTHERS Select your PBX type, and you may go to Step 2, 3 or 4 depending on your selection as shown below.
Page 118 4.3.1 Quick Setup Enter extension numbers of VPS ports with 2-digit numeric characters. By this programming, the VPS performance with the KX-T308 or KX-T616 is improved as the VPS can discriminate between VPS extensions and non-VPS extensions. Type “S” to go to the next screen. Step 3.
Page 119: Auto Configuration
Up to 16 alphabetic characters can be assigned as an owner’s last name. Notes: • Mailbox numbers displayed on this screen Panasonic KX-TD Series Telephone System with D-PITS Voice Mail Integration The same numbers as the extension numbers of your KX-TD series telephone system which are automatically transmitted to the VPS —...
Page 120 4.3.1 Quick Setup Other Telephone System The same numbers as the extension numbers entered in Step 3. • The length of mailbox numbers If both 3-digit and 4-digit extension numbers exist at a time, the VPS will unify all mailbox numbers to 4-digit length by putting “0” at the end of all 3-digit numbers.
Page 121 4.3.1 Quick Setup Incoming call services for all ports (Day/Night) can be defined for each port by this settings on the screen. “PORT 1 (Day) ---- : Auto. Attend. (using Custom 1)” indicates that incoming call service for Port 1 (Day) is set to Custom 1 and callers to this port will receive Automated Attendant service. You can change “Auto.
Page 122 Current date is SAT JAN–1–1994 Enter new date (DD–MM–YY) : = Enter the current day, month and year. Note: If you have a Panasonic KX-TD series telephone system with D- PITS Integration Date and Time are synchronized between the PBX and the VPS automatically.
Page 123 4.3.1 Quick Setup The VPS begins to change system programming data. Quick Setup – Setup To set up the mailbox and restart, select “Yes”. To cancel and exit, select “No”. 1: Yes 2: No Setup 101 Then “CARD TEST ...”, “SYSTEM SETUP ...” and “1 ... 2 ... 3 ...” appears on the screen one by one as shown below.
Page 124: Programming Menu Structure Diagram
Programming Menu Structure Diagram 1. Program 1. Mailbox 1. Enter/Edit 1. Mailbox No. 1. Mailbox Setting Entry Setting 2. Delete 2. Notification 1. Device 1 3. Password Reset Setting 2. Device 2 4. Mailbox Listing 3. Device 3 2. Class of COS No.
Page 125 Programming Menu Structure Diagram 5. System 1. System Group 1. Enter 1. Mailbox Parameter Assignment Group 2. Delete Setting 3. Listing 1. Enter 2. Extension Group 2. Delete 3. Listing 2. Day Service 3. Holiday Setting 1. Enter 2. Delete 3.
Page 126: Programming The System Parameters
Programming the System Parameters For the most effective utilization of the storage capacity and ports of the system, you can set up system parameters via the RS-232C port. Note: In this chapter, parameters displayed on the screen show default values with VT100 or compatible terminals.
Page 127: Setting Up Mailboxes
4.5.1 Setting up Mailboxes You must coordinate the operation of the mailbox. You can create/delete mailboxes, reset the passwords of the Subscribers’ mailboxes, install extension numbers, name of owners and the Class of Service numbers. The System Manager can also carry out these operations by telephone at the request of Subscribers.
Page 128 4.5.1 Setting up Mailboxes Value Range Description/Function Parameter Reference (default) Creating Mailbox Number 2–5 digits Specifies the mailbox number for Subscribers. mailboxes (None) The mailbox number length is defined by the p.4-11 Quick Setup (see Step 4) or Initializing the Initializing System in Chapter 7.
Page 129 4.5.1 Setting up Mailboxes Value Range Parameter Description/Function Reference (default) Extension The Extension 2–5 digits Used to transfer calls from the system to a Group of the Owner (None) Subscriber’s mailbox. Any valid extension p.4-55 number including an extension group list number can be assigned.
Page 130 4.5.1 Setting up Mailboxes Value Range Parameter Description/Function Reference (default) Logical All Calls 1. Yes If set to “Yes”, all calls (via the Automated Extension Transfer to 2. No Attendant) coming to the extension of this mail- p.3-33 Mailbox (No) box owner are automatically forwarded to this mailbox without ringing the extension, and callers can leave a message in it.
Page 131 4.5.1 Setting up Mailboxes Device 1 System Administration Top Menu → 1 → 1 → 1 → Mailbox No. → 2→ Device No. (1–3) Program – Mailbox Setting – Notification Setting Menu Device 1 Parameters Number to Dial ----------------------------------------------------- : 901234567 : .
Page 132 4.5.1 Setting up Mailboxes Value Range Description/Function Reference Parameter (default) • Please insert proper number of pauses before callback number entry code ‘X’. M.W.N.- 1. Telephone Specifies the device to be notified. Type Device 2. Beeper p.3-38 (Telephone) Specifies the usage of Device 1. Use Device 1.
Page 133: Deleting A Mailbox
4.5.1 Setting up Mailboxes 4.5.1.2 Deleting a Mailbox When a Subscriber no longer needs a mailbox, he should ask you to delete it. System Administration Top Menu → 1 → 1 → 2 → Mailbox No. Program – Mailbox Setting – Delete 1.
Page 134: Listing Mailboxes
4.5.1 Setting up Mailboxes 4.5.1.4 Listing Mailboxes You can display a list of all mailbox numbers registered in the system on the terminal. System Administration Top Menu → 1 → 1 → 4 Program – Mailbox Setting – Mailbox – Listing System Manager’s Mailbox No.
Page 135: Setting Cos (Class Of Service) Parameters
4.5.2 Setting COS (Class of Service) Parameters Used to define a set of services available to Subscribers. A maximum of 64 (1– 64) different classes of service can be established. You can assign a class of service number per each mailbox. More than one Subscriber can share the same Class of Service.
Page 136 4.5.2 Setting COS (Class of Service) Parameters COS Nos. 1–62 Value Range Parameter Reference Description/Function (default) Personal Personal 8–60 sec in 4 Defines the available length of the Personal Greetings Greeting Length seconds Greeting message which can be recorded by the p.3-48 increments Subscriber.
Page 137 If set to “No”, the VPS will save the recording automatically. [Note] Live Call Screening feature is available if D-PITS Voice Mail Integration with a Panasonic KX-TD series telephone system is activated. Direct Mailbox 1. Yes If set to “Yes”, the Subscriber enters the...
Page 138: Setting Cos (Class Of Service) Parameters
Specifies the intercom paging group number Call Group available to the Subscriber. Handling [Note] Service p.3-29 This feature is available if D-PITS Voice Mail Integration with a Panasonic KX-TD series Intercom Paging telephone system is activated. Parameter p.4-71 Subscriber Prompt Mode 1. SYSTEM...
Page 139 4.5.2 Setting COS (Class of Service) Parameters COS Nos. 63, 64 Value Range Description/Function Parameter Reference (default) 1–30 days Defines the number of days a new message (= New Message Mailbox Capacity (30) unplayed message) can remain in the mailbox. Retention Time p.3-35 The days are counted from the next day of...
Page 140: Special Feature Authorization
4.5.2 Setting COS (Class of Service) Parameters 4.5.2.2 Special Feature Authorization Allows the Subscriber to utilize the following special features on a COS basis. Message Waiting Notification External Message Delivery Auto Forwarding All these features are prohibited when a new mailbox is created. You must authorize the necessary features.
Page 141 4.5.2 Setting COS (Class of Service) Parameters Value Range Parameter Description/Function Reference (default) M.W.N. Authorization of 1. Yes If set to “Yes”, Subscribers can utilize the p.3-38, 3-41 Message 2. No Message Waiting Notification feature. Notification Notification (No) [Note] Setting If you took the Quick Setup step to create p.4-22 mailboxes, this parameter in COS No.
Page 142 4.5.2 Setting COS (Class of Service) Parameters Value Range Description/Function Parameter Reference (default) E.M.D. Authorization of 1. Yes Allows the Subscriber to utilize the External Service External Message 2. No Message Delivery feature. p.3-22 Delivery (No) Multi- Lingual Prompt Mode 1.
Page 143 4.5.2 Setting COS (Class of Service) Parameters COS No. 63 (for Message Manager) COS No. 63 is fixed to the Message Manager and only “Authorization of Message Notification” can be activated or deactivated by the programming. External Message Delivery and Auto Forwarding are not assignable. System Administration Top Menu →...
Page 144 4.5.2 Setting COS (Class of Service) Parameters COS No. 63 Value Range Parameter Description/Function Reference (default) After: After message recording, the VPS will Max. Digits for ask the caller to enter his callback Callback number. No./ Disable: The VPS will not ask the caller to enter Callback No.
Page 145: Port Service
4.5.3 Port Service Each VPS port has Day and Night mode. One of four incoming call services can be assigned to each VPS port: Voice Mail, Automated Attendant, Interview service and Custom service. The Port Assignment menu also lets you specify company greeting number, prompt mode and delayed answer time.
Page 146: S Selection Menu
4.5.3 Port Service Value Range Description/Function Parameter Reference (default) Company Company 1–32 Specifies which Company Greeting greets the Greetings Greeting No. (None) callers to this port. p.3-12 Recording Company Greetings p.6-12 Incoming Call 1. Voice Specifies one of four incoming call services. A.A.
Page 147 4.5.3 Port Service Port 1 – Night Mode System Administration Top Menu → 1 → 3 → 1 → 2 Program – Port Service – Port1 – Night Mode Menu Company Greeting No. (1-32) ----------------------------------- : . . Incoming Call Service ----------------------------------------------- : Auto. Attn. Incoming Call Service Prompt ----------------------------------- : User 1 Delayed Answer Time (0-15 sec) ------------------------------- : 0 Descriptions are same as Port 1 –...
Page 148: Service Settings
4.5.4 Service Settings System Administration Top Menu → 1 → 4 Program – Service Set Menu 1. Automated Attendant 2. Custom Service Settings SELECT ITEM AND PRESS RETURN–KEY 4.5.4.1 Automated Attendant Parameters The Automated Attendant service in the call service has three main functions: Department or Speed Dialing;...
Page 149 4.5.4 Service Settings Value Range Parameter Reference Description/Function (default) Department Department 2–5 digits Specifies any valid extension number. Dialing Dialing No. 1–9 (None) [Note] p.3-19 The department dialing menu can be recorded by Recording the Message Manager. Department Dialing Menu Messages p.6-13 4.5.4.1.2 Operator’s Parameters...
Page 150 4.5.4 Service Settings Operator 1 – Day Mode Activates or deactivates the Operator service, specifies Operator 1’s extension and the treatment of calls transferred to Operator 1’s extension. When Operator service is activated, operator-seeking calls are first transferred to Operator 1’s extension. System Administration Top Menu →...
Page 151 4.5.4 Service Settings Value Range Parameter Description/Function Reference (default) If a call to Operator 1, 2 or 3 is not answered Operator No- 10–60 sec No-Answer Coverage within this parameter, the VPS will offer the answer Time (30) Mode caller other options defined by “No-answer p.3-46 Coverage Mode”.
Page 152 4.5.4 Service Settings Value Range Description/Function Reference Parameter (default) Specifies the number of times the VPS plays the Message Repeat 1–3 times option selection message to the caller, when Cycle “Caller Select” is specified as “No-answer Coverage Mode”. [Note] This parameter applies to Operators 1, 2 and 3. Note: Interaction of Extension Call Forwarding with Operator Call Coverage Settings.
Page 153 4.5.4 Service Settings Value Range Parameter Description/Function Reference (default) Operator Operator’s 2–5 digits Specifies Operator 2’s extension number. Service Extension (None) Any valid extension number can be assigned. p.3-46 Operator’s 2–5 digits Specifies Operator 2’s mailbox number. Any Busy Coverage Mailbox No.
Page 154 4.5.4 Service Settings Operator 3 – Day Mode Operator-seeking calls come in to Operator 3, when Operator 2 is busy or there is no answer and Operator 2’s parameters are set as follows. Busy Coverage Mode → No-answer Coverage No-answer Coverage Mode → Next Operator System Administration Top Menu →...
Page 155 4.5.4 Service Settings Value Range Parameter Description/Function Reference (default) No Answer No-answer 1. Caller Specifies how to treat calls when Operator 3 does Coverage Coverage Mode Select not answer it within the time length defined by Mode 2. Leave “Operator No-answer Time”. p.3-46 Message 1.
Page 156 4.5.4 Service Settings 4.5.4.1.3 Alternate Extension Assignment Used to assign extensions which should be transferred differently from normal extension transfer sequences. Calls to the extensions in this group will be transferred following the sequence defined by “Alternate Extension Transfer Sequence” (see page 4-82). System Administration Top Menu →...
Page 157 4.5.4 Service Settings Value Range Parameter Description/Function Reference (default) Alternate Alternate 2–5 digits Specifies an extension which requires different Extension Extension (1–32) (None) transfer sequence than normal extension transfer Group p.3-3 sequence. Alternate Extension Transfer Sequence p.4-82 Alternate Extension – Delete You can delete extension numbers from the alternate extension group.
Page 158: Custom Service
4.5.4 Service Settings 4.5.4.2 Custom Service Custom service is one of four incoming call services. By assigning a function to each key, you can provide a customized key-operation service to callers. You can set a maximum of 100 custom services. System Administration Top Menu →...
Page 159 4.5.4 Service Settings Value Range Parameter Description/Function Reference (default) Prompt Mode 1. System Specifies the language of a custom service menu Multi- Lingual 2. User 1 message that the caller to this Custom service will Service 3. User 2 hear as a guidance. p.3-42 (System) [Note]...
Page 160 4.5.4 Service Settings Value Range Description/Function Reference Parameter (default) Keypad a–n You can assign any of the 14 services listed below A.A. Service Assignment : d, 0: c (a – n) to 0 through 9, and # keys on the p.3-4 Others: None) telephone keypad.
Page 161: System Parameter Settings
4.5.5 System Parameter Settings System Administration Top Menu → 1 → 5 Program – System Parameter Menu 1. System Group Assignment 2. Day Service 3. Holiday Setting 4. Daylight Saving Time 5. Prompt Setting 6. Others SELECT ITEM AND PRESS RETURN–KEY 4.5.5.1 System Group Assignment System Administration Top Menu →...
Page 162 4.5.5 System Parameter Settings Mailbox Group – Enter System Administration Top Menu → 1 → 5 → 1 → 1 → 1 → Group List No. Program – System Parameter – System Group Assignment – Mailbox – Enter MAILBOX GROUP LIST No. [XXX] Mailbox Group Name -------------------- : .
Page 163 4.5.5 System Parameter Settings System Administration Top Menu → 1 → 5 → 1 → 1 → 2 → Group List No. Program – System Parameter – System Group Assignment – Mailbox – Delete MAILBOX GROUP LIST No. [XXX] Mailbox Group Name --------------------- : VOICE MAIL GROUP Enter the Number You Want to Delete Mailbox Group –...
Page 164 4.5.5 System Parameter Settings System Administration Top Menu → 1 → 5 → 1 → 2 → 1 Program – System Parameter – System Group Assignment – Extension Group – Enter 1. Enter 2. Delete 3. Group Listing Enter the Extension Group List Number (2–5 digits): = Extension Group –...
Page 165: Day Service
4.5.5 System Parameter Settings Extension Group – Delete You can specify extensions to be deleted from the list. System Administration Top Menu → 1 → 5 → 1 → 2 → 2 → Group List No. Program – System Parameter – System Group Assignment – Extension – Delete GROUP No.
Page 166: Holiday Setting
4.5.5 System Parameter Settings System Administration Top Menu → 1 → 5 → 2 Program – System Parameter – Day Service Start Time End Time MON : 9:00, AM –> 5:00, PM 9:00, AM –> 5:00, PM WED : 9:00, AM –>...
Page 167 4.5.5 System Parameter Settings Holiday Setting – Enter System Administration Top Menu → 1 → 5 → 3 → 1 Program – System Parameter – Holiday Setting – Enter Menu 1: No Holiday Name 11: No Holiday Name 2: No Holiday Name 12: No Holiday Name 3: No Holiday Name 13: No Holiday Name...
Page 168 4.5.5 System Parameter Settings Value Range Parameter Description/Function Reference (default) Service 1. Voice Specifies one of four incoming call services for Mail the holiday. 2. Auto. [Notes] Attn. • When you specify the Interview service, one of 3. Interview Subscriber’s mailbox numbers should also be 4.
Page 169: Daylight Saving Time
4.5.5 System Parameter Settings Holiday Setting – Listing Used to display all the specified holiday names and dates. System Administration Top Menu → 1 → 5 → 3 → 3 Program – System Parameter – Holiday Setting – Holiday Listing 1: No Holiday Name 11: No Holiday Name 2: No Holiday Name...
Page 170: Prompt Setting
4.5.5 System Parameter Settings 4.5.5.5 Prompt Setting This setting is required when Multi-Lingual service. System Administration Top Menu → 1 → 5 → 5 Program – System Parameter – Prompt Setting Menu System Prompt Selection Number (1-9) ---------------------- : . User 1 Prompt Selection Number (1-9) ----------------------- : .
Page 171: Other Parameters
4.5.5 System Parameter Settings Value Range Description/Function Parameter Reference (default) Multi- Position of 1. Before Specifies the time notation. Lingual “AM/PM” in 2. After 1. Before Service Time Stamp 3. None The VPS announces “AM/PM” before the time p.3-42 (After) (e.g., A.M.
Page 172 4.5.5 System Parameter Settings System Administration Top Menu → 1 → 5 → 6 → 1 Program – System Parameter – Others – Extension Numbering Plan Menu Numbering Plan 1 --------------------------------------------------- : 2XX . . Numbering Plan 2 --------------------------------------------------- : 3XX . . Numbering Plan 3 --------------------------------------------------- : .
Page 173 4.5.5 System Parameter Settings 4.5.5.6.2 Dialing Parameters System Administration Top Menu → 1 → 5 → 6 → 2 Program – System Parameter – Others – Dialing Parameter Menu Number of Digits to Access Outside Line (0-8 digits) --- : 1 Call Transfer No-answer Time (10-60 sec) ----------------- : 20 Outgoing Call No-answer Time (10-90 sec) ---------------- : 30 Pause Time ------------------------------------------------------------ : 2...
Page 174 4.5.5 System Parameter Settings Value Range Parameter Description/Function Reference (default) Outgoing Call Up to 12 digits Specifies the sequence of codes used by the VPS E.M.D. Service Setup Sequence consisting of to make a call to an outside line. You can set up p.3-22 0–9, , #,...
Page 175 4.5.5 System Parameter Settings Value Range Reference Parameter Description/Function (default) Outgoing Call Port No. Specifies the port numbers used for the Message Number to Dial Ports (1, 2, 3, 4) Waiting Notification-Device feature. The VPS p.4-23 makes outgoing calls using a port specified in this field.
Page 176 4.5.5 System Parameter Settings 4.5.5.6.4 External Message Delivery Parameters Used to control the handling of External Message Delivery calls. System Administration Top Menu → 1 → 5 → 6 → 4 Program – System Parameter – Others – External Message Delivery Menu Retry Times (0-4 times) ------------------------------------------------------ : Busy Delay (2-60 min.) ------------------------------------------------------- : No-answer Delay (2-120 min.) --------------------------------------------- :...
Page 177 4.5.5 System Parameter Settings Value Range Parameter Description/Function Reference (default) 1–9 min. E.M.D. System External Specifies the maximum telephone connect time Service Message allowable for an external message delivery call. p.3-22 Delivery Used to prevent excessive telephone charges. Duration Time This time starts when the destination of the external delivery message answers the call.
Page 178 4.5.5 System Parameter Settings 4.5.5.6.5 Call Hold Parameters System Administration Top Menu → 1 → 5 → 6 → 5 Programming – System Parameter – Others – Call Hold Menu Call Hold Mode ------------------------------------------------------- : Enable Call Queuing Announcement Mode ---------------------------- : Enable Call Retrieval Announcement Timing (1-30 sec) ---------- : 2 Redialing Cancel Timing ------------------------------------------- : 30 Value Range...
Page 179 To utilize this feature, the Intercom Paging feature must be available on your PBX and the following parameters are properly programmed to meet the requirements of your PBX. This feature is available if D-PITS Voice Mail Integration with a Note: Panasonic KX-TD series telephone system is activated. 4-71 System Administrator...
Page 180 4.5.5 System Parameter Settings System Administration Top Menu → 1 → 5 → 6 → 7 Program – System Parameter – Others – Intercom Paging Parameter Menu Intercom Paging Sequence --------------------------------------- : ... Release for Intercom Paging ------------------------------------- : .
Page 181 4.5.5 System Parameter Settings Value Range Reference Parameter Description/Function (default) Announcement 1–3 times Specifies the number of times that the intercom Repeat Cycle paging announcement should be repeated. Example: There is a call for <mailbox owner’s name>. Specifies the paging retry times when the paged Intercom 1–10 times destination is busy or if there is no answer.
Page 182 4.5.5 System Parameter Settings Value Range Parameter Description/Function Reference (default) Automatic 1: Disable Activates or deactivates the automatic transfer of Management Transfer of 2: Enable Fax Management service. p.3-24 Incoming Fax (Disable) Call Main Fax 2–5 digits Specifies a fax extension number which serves as Extension No.
Page 183 4.5.5 System Parameter Settings Value Range Parameter Description/Function Reference (default) Fax Notification 1. No If set to “Mbx”, the VPS will leave the number of Management Mode 2. Mbx successfully-received fax calls in the Fax p.3-24 3. Extn. Manager’s mailbox. (No) Example: You have one FAX message.
Page 184: Hardware Settings
4.5.6 Hardware Settings For system administration (system setup, mailbox setup, and system diagnosis), a RS-232C terminal must be connected to the serial interface of the VPS. System Administration Top Menu → 1 → 6 Program – Hardware Menu 1. RS-232C 2.
Page 185: Port Setting
4.5.6 Hardware Settings Value Range Parameter Reference Description/Function (default) Data Stop Bit Length 1. 1 bit Specifies the number of bits used to signify the Terminal or 2. 2 bits end of the byte. Printer Connection p.2-15 4.5.6.2 Port Setting The VPS must be connected to a PBX telephone line port before system start up.
Page 186: Pbx Interface Parameters
These parameters tell the VPS how to initiate and control call transfers, how to set up outgoing calls and how to control message waiting lamps on extensions. The easiest way to verify the correct code sequences for non-Panasonic KX-T series telephone systems is to manually execute the sequences from a single line telephone (SLT) with your PBX.
Page 187 PBX Type 1. Other Manu- Specifies a type of PBX which is connected to the Setup factures VPS. In the case of a Panasonic KX-T series p.4-8 2. KX-T Series telephone system, the model number should also 1. T308 be specified.
Page 188 4.5.6 Hardware Settings * When your KX-TD series telephone system is in D-PITS Integration mode KX-T series Other Manufac- PBX Type T308 T616 T1232 T336 TD816 TD1232 tures None None Integration None None None Inband Inband Inband D-PITS D-PITS Mode Inband Inband Operator...
Page 189 3. D-PITS The VPS communicates with the PBX via D-PITS interface. This is available when the VPS works with one of the following Panasonic KX-TD series telephone systems: TD816, TD1232. To program the 10 parameters on the next page, use Special Commands and Dial Codes listed below.
Page 190 4.5.6 Hardware Settings Value Range Parameter Description/Function Reference (default) A.A.Service Operator Transfer (FX) Used to transfer calls to the operator’s extension. p.3-4 Sequence Operator Service p.3-46 Extension (FX) Used to transfer calls to any extension other than Call Transfer Status Transfer Sequence the operator’s.
Page 191 4.5.6 Hardware Settings 4.5.6.3.2 Inband Signaling Parameters These parameters are used if the PBX sends DTMF tones to the VPS to indicate the state of a call (busy, answered, disconnected, etc.). The Integration mode on page 4-81 must be set to “Inband”. If PBX Type is set to a KX-T series telephone system, the Inband Signaling parameters will automatically default to the proper codes.
Page 192 Sent to the VPS when the other party goes on- hook. Note: Default values in the above table are for the Panasonic KX-TD1232/ 816 telephone system with Inband Signaling mode. These values vary depending on the settings of “PBX Type” and “Inband Integration” in PBX Interface Parameters.
Page 193 4.5.6 Hardware Settings KX-T series Other Manufac- Parameter T308 T616 T1232 T336 TD816 TD1232 tures Forward to Other Extension Confirmation Disconnect N/A : Not available 4.5.6.3.3 Digit Translation Table Parameters Digit Translation Table is used to translate the Follow on ID signal from your PBX to the proper codes for the VPS.
Page 194 4.5.6 Hardware Settings Digit Translation Table System Administration Top Menu → 1 → 6 → 3 → 3 → 2 Program – Hardware – PBX Interface – Digit Translation – Input / Output Input digit Output digit Table ..-- >...
Page 195 Chapter 5 System Manager’s Guide This chapter explains what a System Manager is and provides step-by-step instructions for system maintenance tasks such as setting up mailboxes, setting COS parameters and checking system status. Contents 5.1 System Manager’s Function ........ 5-2 5.2 Accessing the System Manager’s Mailbox ..
Page 196: System Manager's Function
System Manager’s Function As System Manager, you perform one of the most important jobs. You are in charge of coordinating the VPS to ensure that it operates efficiently and effectively. You can perform a whole range of functions using any touch-tone telephone anywhere in the world.
Page 197: Accessing The System Manager's Mailbox
Accessing the System Manager’s Mailbox Every job of the System Manager gets started by accessing the System Manager’s mailbox. To access that mailbox, you will need the following information beforehand. System Manager’s Mailbox Number It has been assigned as ‘99’, ‘999’, ‘9999’ or ‘99999’. It depends upon the mailbox number length in System Programming.
Page 198: Setting Up Mailboxes
Setting up Mailboxes Your primary duty as System Manager will be to create mailboxes for new VPS Subscribers and to keep the system organized by deleting unneeded passwords and mailboxes. You will also have the task of the System Administrator. All you need to carry out such a job is the mailbox number.
Page 199: Setting Up Mailboxes
Setting up Mailboxes Extension Number The current extension number is played. Press to enter a new extension. Enter the extension number. Confirm the extension number and press to accept it. Initial 3 or 4 Letters of Subscriber’s Last Name The current owner’s name is played. Press to enter a new owner’s name by spelling.
Page 200: Setting Up Mailboxes
Setting up Mailboxes 5.3.2. Deleting a Mailbox Occasionally, a Subscriber may ask you to delete his mail- box because it is no longer needed. This is one of your System Manager’s Main Command Menu tasks as System Manager. All you need to carry out the request is the mailbox number.
Page 201: Setting Cos (Class Of Service) Parameters
Setting COS (Class of Service) Parameters Each Class of Service defines a set of services available for Subscribers. A maximum of 64 Class of Service can be es- tablished. You can set each Class of Service from a tele- System Manager’s phone.
Page 202 Setting COS (Class of Service) Parameters Message Length The current setting is played. Press to change the setting. Enter the message length (1 – 6 minutes). Confirm your entry and press to accept it. Number of Messages The current setting is played. Press to change the setting.
Page 203 Setting COS (Class of Service) Parameters Message Cancel for Live Call Screening Status The current setting is played. Press to change the current setting (enable or disable). Confirm your entry and press to accept it. Direct Mailbox Access Status The current setting is played. Press to change the current setting (enable or disable).
Page 204 Setting COS (Class of Service) Parameters Accept The current setting of MWL Notification for Unreceived Message is played. Press to change the setting (enable or disable). Confirm your entry and press to accept. The current setting of Device Notification for Unreceived Message is played.
Page 205: Setting The System Clock
Setting the System Clock You can set the clock of the VPS from your own telephone. It is important to set the exact time as Message Waiting No- tification, External Message Delivery, redialing and re- scheduling of External Message Delivery or automatic mes- sage deletion are scheduled according to this setting.
Page 206: Checking System Usage (System Reports)
Checking System Usage (System Reports) You can output eight types of System Reports to help moni- tor the VPS operating status. The reports can be sent via the RS-232C port either to a printer or a terminal. The follow- ing eight report options are available. The System Administrator is also able to output system re- ports.
Page 207: Clearing The Reports
Checking System Usage (System Reports) 5.6.2 Clearing the Reports You can clear the counts of the following reports. — Port Usage Report — Disk Usage Report — Mailbox Usage Report — Fax Call Report Same as Obtaining System Reports. Here, press to clear the Disk Usage Reports, to clear the System Manager’s...
Page 208: Delivering Messages
Delivering Messages Two ways of message delivery are available. You can also check whether each message has been delivered success- fully. 5.7.1 Delivering Messages to All Mailboxes (Broadcasting Messages) You can deliver an identical message to all VPS Subscribers at the same time. This procedure is referred to as Broad- System Manager’s casting Messages, and the message to be broadcast is re- Main Command Menu...
Page 209: Checking Mailbox Distribution
Delivering Messages Enter the date (the day of the month) and Press to accept. Press to set this message to a private message. Otherwise, press Tip: Step 4 – You can enter by name if you press [#] [1] first. You can use a System Group Distribution List by specifying its number.
Page 210: Customizing The System Manager's Mailbox
Customizing the System Manager’s Mailbox In order to ensure system security, you can establish a pass- word consisting of up to eight numeric characters. Anyone requesting access to the System Manager’s service will then be required to enter this password before proceeding. Log in the main command menu.
Page 211: Listening To Messages
Listening to Messages Subscribers may call you for asking you to create new mail- boxes, to delete unneeded ones, to delete the password as they have forgotten theirs, to change the COS number, to authorize a special feature, and everything. You can receive these messages left in the System Manager’s mailbox in the following manner.
Page 212 Chapter 6 Message Manager’s Guide This chapter explains the Message Manager’s function and provides step-by-step instructions for message management tasks such as routing messages in the General Delivery Mailbox. Contents 6.1 Message Manager’s Function ........ 6-2 6.2 Accessing the Message Manager’s Mailbox ..6-3 6.3 Managing the General Delivery Mailbox ....
Page 213: Message Manager's Function
Message Manager’s Function As Message Manager, you take care of the General Delivery Mailbox, recording company greetings, and voice prompts by accessing your mailbox with number 98, 998 (default value), 9998 or 99998 (these values can be changed). You will also be responsible for answering and attending to calls that have been transferred by the VPS.
Page 214: Accessing The Message Manager's Mailbox
Accessing the Message Manager’s Mailbox You can gain access to Message Manager’s service by en- tering your mailbox. To enter that mailbox, you will need the following information beforehand. • Telephone Number Directly Connected to the Voice Mail Service If your VPS does not have one, call any number and press [#] [6] (Service Access Command).
Page 215 Accessing the Message Manager’s Mailbox To transfer general delivery mailbox messages, press [1]. To set up message waiting notification, press [2]. To customize your mailbox, press [3]. To set the clock, press [4]. To modify message, press [5]. To end this call, press [ ]. Message Manager...
Page 216: Managing The General Delivery Mailbox
Managing the General Delivery Mailbox One of your duties as Message Manager will be to check the General Delivery Mailbox for messages and forward them to the appropriate mailbox. This can be done at any time with your telephone. You can listen to the messages in the General Delivery Mailbox and transfer the message to a Subscriber’s mailbox or delete the message.
Page 217: Transferring Messages
Managing the General Delivery Mailbox 6.3.2 Transferring Messages You can transfer messages left in the General Delivery Mailbox to the mailboxes of intended subscribers, append- ing additional voice comments if necessary. Once a mes- sage has been transferred, the original can be deleted from the General Delivery Mailbox.
Page 218: Setting Up Message Waiting Notification
Setting up Message Waiting Notification You can have the VPS notify that unplayed messages are waiting in your mailbox. You do not need to regularly check your mailbox. This feature has been authorized at the factory. Two types of message waiting notification are available: no- tification by message waiting lamp and notification by call- ing.
Page 219: Assigning Notification Numbers
Setting up Message Waiting Notification Same as the Message Waiting Lamp Status. Message Manager’s Main Command Menu Press to change the way of notification. Enter the device number. Press – to select the status. Setting M.W.N. Assign Change Change Tel No. M.W.Lamp Device Status...
Page 220 Setting up Message Waiting Notification Press to change the first telephone number, Message Manager’s change the second telephone number or to change the Main Command Menu third telephone number. Press to set the telephone number. Setting M.W.N. Enter the telephone number. Press to accept.
Page 221: Customizing The Message Manager's Mailbox
Customizing the Message Manager’s Mailbox As Message Manager, you can customize your mailbox by specifying the password and the extension numbers of the operators 1, 2 and 3. 6.5.1 Message Manager’s Password You can specify your password from your telephone at any time to protect the General Delivery Mailbox and company greetings.
Page 222: Setting The System Clock
Setting the System Clock The System Administrator or the System Manager sets the present date and time of the VPS from his own telephone, but also you, the Message Manager, can set them if the sys- tem clock is not being accessed by the System Manager or the System Administrator.
Page 223: Recording Company Messages
Recording Company Messages You are responsible for recording messages or greetings which are to be recorded by each user respectively. 6.7.1 Recording Company Greetings You can record up to 32 company greetings and erase them as appropriate. The greeting will be business or non-busi- ness hour greetings of which one will be presented to the caller of the VPS.
Page 224: Recording Company Messages
Recording Company Messages Log in the main command menu. Message Manager’s Press to modify messages. Main Command Menu Press to record company name. The VPS plays the current company name. Modify Press to change the name. Message If you have not recorded a company name, go to step 6. Press to record the name.
Page 225: Recording Custom Service Menu Messages
Recording Company Messages Tip: Step 5 – You can erase the department dialing menu by pressing [2]. Step 6 – You have up to 6 minutes for recording. Step 7 – You can review the recording by pressing [1], record a new one by pressing [3], add recording by pressing [4], or erase and exit by pressing [ ].
Page 226: Recording Voice Labels For Mailbox Lists
Recording Company Messages 6.7.5 Recording Voice Labels for Mailbox Lists Up to 20 mailbox distribution group lists can be created by the System Administrator. You can either record or erase the name of each list. Log in the main command menu. Message Manager’s Main Command Menu Press...
Page 227: Recording Selection Menus
Recording Company Messages Press to modify user prompts. Message Manager’s Press to change user prompt 1, or to change user Main Command Menu prompt 2. Press to change the prompt that you are specifying. Modify Enter the prompt number. Message Press to change the prompt.
Page 228 Recording Company Messages Log in the main command menu. Press to modify messages. Message Manager’s Press to change the selection menu. Main Command Menu The VPS plays the current selection menu. Press to change the menu. Modify If you have not recorded the selection menu, go to step 6. Message Press to record the menu.
Page 229: List Of Modifiable Prompts
List of Modifiable Prompts The table below shows the modifiable prompts. Record them as the User 1 or the User 2 prompt. Some of the modifiable prompts are listed along with the linked prompt number. In order to make certain sentences in one voice, record the related prompts together (see Voice Prompts in Chapter 3).
Page 230: List Of Modifiable Prompts
List of Modifiable Prompts Prompt Prompt Modifiable Prompt Modifiable Prompt SIXTY SIX SIXTY SEVEN SIXTY EIGHT O'CLOCK SIXTY NINE (AM HOUR) SEVENTY (AM HOUR) SEVENTY ONE THREE (AM HOUR) SEVENTY TWO FOUR (AM HOUR) SEVENTY THREE FIVE (AM HOUR) SEVENTY FOUR (AM HOUR) SEVENTY FIVE SEVEN...
Page 231 List of Modifiable Prompts Prompt Prompt Modifiable Prompt Modifiable Prompt FORTY SIX (MINUTE) (MINUTE) ELEVEN FORTY SEVEN (MINUTE) (MINUTE) TWELVE FORTY EIGHT (MINUTE) (MINUTE) THIRTEEN FORTY NINE (MINUTE) (MINUTE) FOURTEEN FIFTY (MINUTE) (MINUTE) FIFTEEN FIFTY ONE (MINUTE) (MINUTE) SIXTEEN FIFTY TWO (MINUTE) (MINUTE) SEVENTEEN...
Page 232 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt FOURTH FIFTH SIXTH SEVENTH EIGHTH NINTH TENTH ELEVENTH TWELFTH THIRTEENTH FOURTEENTH FIFTEENTH SIXTEENTH SEVENTEENTH EIGHTEENTH NINETEENTH TWENTIETH TWENTY FIRST TWENTY SECOND TWENTY THIRD TWENTY FOURTH TWENTY FIFTH TWENTY SIXTH TWENTY SEVENTH TWENTY EIGHTH TWENTY NINTH...
Page 233 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt [536], [537], [247] [547], [247] [314], [248] [415], [416], [248] [417], [248], [249], [418] [417], [248], [249], [419] [449], [450], [248] [538], [248] [552], [553], [248] [590], [248] [538], [248], [249], [418] [417], [248], [249], [418] [417], [248], [249], [419] [538], [248], [249], [418]...
Page 234 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt To pause and restart recording, [269], [270] press 2 [278], [270] [391], [269], [270] Record greeting at the tone Record the question at the tone Record the prompt at the tone Record menu at the tone Record company name at the tone Record label at the tone...
Page 235 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Sorry, no space for recording Enter the first 3 or 4 letters of the person's last name Sorry, this name cannot be found Sorry, there are no more matching [292], [295] names To call this person, press 1...
Page 236 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt To set delivery time, press 1 For immediate delivery, press 2 Enter the time, followed by # [309], [310] [309], [461], [310] For help, press 0 [309], [310] [309], [461], [310] [343], [539], [540], [541], [542], [310] Enter 1 for AM, or 2 for PM Enter the day of the month, fol-...
Page 237 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt To change, press 1 [328], [282] [359], [328], [307] [389], [328], [307] [328], [282], [479] [328], [282], [482] [328], [282], [442], [581], [582], [583], [584] [328], [282], [442], [581], [582], [583], [584], [585] [328], [592] [328], [282], [601] There was one unsuccessful attempt...
Page 238 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt To reply, press 2 [343], [344], [345] [343], [344], [346], [347], [345] To end this call, press [343], [344], [345] [343], [344], [346], [347], [345] [350], [345] [340], [572], [573], [574], [575], [576], [345] [340], [572], [573], [574], [575], [345] To rewind, press 5 [343], [344], [346], [347], [345]...
Page 239 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Sorry, no one is available to answer the call To leave a message, press 1 [364], [382] To reach the covering extension, press 2 To page your party, press 3 To notify your party's beeper, press To enter another extension, press Sorry, this number is not assigned...
Page 240 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Custom service menu The callback number is not as- [389], [328], [307] signed Message from the system manager State your comment at the tone [391], [269], [270] Beeper access disabled To set call transfer status, press 1 To set up covering extension, press To set message reception mode,...
Page 241 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Leaving a message is enabled Leaving a message is disabled Covering extension transfer enabled Covering extension transfer dis- abled Intercom paging disabled Operator transfer enabled Operator transfer disabled Returning to top menu automated attendant service enabled Returning to top menu automated attendant service disabled...
Page 242 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt 8 members maximum [428], [429] This list member already exists To add more members, press 1 To end, press 2 Telephone number is (telephone number) To delete all group members, press [433], [307] This group has no members To delete, press 1...
Page 243 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt External delivery message sched- [449], [450], [248] uled for (name) on (date) [449], [450], [248] External delivery message will be [451], [452] sent to (name) right away [451], [452] To change the setting, press 1 [453], [282], [442] No one specified by this number...
Page 244 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Message to (name) [472], [473] being delivered now [472], [473] I'll redial only once I'll redial (number) [475], [476] more times [475], [476] Covering extension is (extension number) Covering extension not assigned To delete, press 3 [328], [282], [479] Enter extension number...
Page 245 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Enter question number, followed by Question erased Question number (number) No question recorded To change the personal greeting, [497], [456], [498], [499] press 1 To change the owner's name, press [497], [456], [498], [499] To set the group distribution lists, [497], [456], [498], [499]...
Page 246 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt To change the first telephone number, press 1 To change the second telephone number, press 2 To change the third telephone number, press 3 I'll notify by telephone I'll notify by beeper Sorry, you cannot transfer a private message To change the no answer greeting,...
Page 247 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Message from the message man- ager Message recorded by (mailbox [536], [537], [247] number) and transferred via (mailbox [536], [537], [247] number) Message recorded on (date) [538], [248] [538], [248], [249], [418] To play the next message, press 2 [343], [539], [540], [541], [542], [310] [343], [543], [539], [540], [541], [346], [347], [542], [544]...
Page 248 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt You can add up to (number) [555], [556] more members [555], [556] Sorry, you cannot reply [557], [558] [557], [560] [557], [561] The message sender is unknown [557], [558] To call message sender, press 1 To record a message, press 2 This message is from the general...
Page 249 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt Any digit on the telephone keypad can be used Enter the telephone number and wait To insert a pause or special com- mand, enter the partial number and wait for the options menu To add more digits, press 4 [328], [282], [442], [581], [582], [583], [584] [328], [282], [442], [581], [582], [583], [584], [585]...
Page 250 List of Modifiable Prompts Prompt Linked to Prompt No(s). Modifiable Prompt To cancel , press To continue, press 1 Mailbox number already specified This is your mailbox To repeat, press 3 [328], [282], [601] Sorry, maximum of 20 destinations exceeded To record a message, press 1 To add new mailbox number, press To review the mailing list, press 3...
Page 251 List of Modifiable Prompts [Linked Prompts List] Subscriber Service [258] You have (number) [298] There were (number of failure) [259] new messages [299] unsuccessful attempts to enter this mailbox Receive Message [536] Message recorded by [547] Message transferred via (mailbox (mailbox number) number) [537] and transferred via...
Page 252 List of Modifiable Prompts Check Mailbox Distribution [417] Message sent on (date) [249] for (mailbox number) [248] at (time) [418] has not been received [249] for (mailbox number) [419] has been erased, because message retention time expired External Message Delivery [334] This message is from (name) [449] External delivery message [335] of (company name)
Page 253 Chapter 7 Maintenance This chapter explains for the System Administrator about the Utility Commands, System Report, and how to initialize the system so that the VPS can be used effectively. In addition, a troubleshooting guide appears at the end of this chapter.
Page 254: Utility Commands
Utility Commands In the Utility Command mode, the System Administrator can access the functions described below by entering the appropriate command at the “$” prompt followed by [RETURN]. System Administration Top Menu → 3 Utility Command (Type 'HELP' for command list.) OFLN ..
Page 255: On-Line Set (Onln)
Utility Commands If any one of the VPS ports is in use, the VPS will warn you by the following mes- sage: *** Now Line is used !! *** <WAIT> After finishing the current operation, the VPS will go to off-line mode. ** OFF LINE MODE ** 7.1.2 On-line Set (ONLN) Used to restore the call progressing mode of the VPS.
Page 256: Set Time (Time)
Utility Commands Changing a Password: 2’ Select [1] or [2]. OLD PASSWORD : = The above is displayed only when changing a password using System Reset/Clear password. 3’ Enter the current password. Maximum 8 characters NEW PASSWORD : = 4’ Enter the new password.
Page 257: Print Reports At Specified Time (Pset)
Utility Commands Enter the current date. For the year, type the last two digits. Note: Enter the exact time and date so that the VPS will function correctly. This command is invalid while the System Manager or the Message Manager is accessing the time setting feature. 7.1.5 Print Reports at Specified Time (PSET) If a printer or a data terminal is connected to the VPS via the RS-232C port, you can issue the following system reports at the specified time everyday by entering...
Page 258 Utility Commands Type “ELOG”, then press [RETURN]. $ ELOG DEVICE ERROR TIME 1. CPU MEM–GET JUL-14 14:00 PM 2. CLOCK JUL-14 14:00 PM 3. DISK DATA R/W (xx:yyyy) JUL-14 14:00 PM 4. DSP* SCAN JUL-14 14:00 PM 5. DSP* FIFO JUL-14 14:00 PM 6.
Page 259: Saving The System Data To The Backup Device (Save)
Utility Commands Error indications at system startup Example terminal display when errors are generated Indication Meaning ROM ERROR : Sum Error!! ROM checksum error. DISK ERROR : Initialize Error!! HDD initialization error. DISK ERROR : No System!! No system HDD present. DISK ERROR : Program Load Error!! Program could not be loaded from system HDD.
Page 260 Utility Commands The memory which is required for the data terminal to be used for this feature is as follows: 1. Program — approximately 1 MBytes 2. Parameters — approximately 0.3 MBytes 3. System Prompts — approximately 15 MBytes 4. User Prompts–1 depending upon the length of the 5.
Page 261: Loading The Saved Data To The Vps (Load)
Utility Commands 7.1.8 Loading the Saved Data to the VPS (LOAD) Used to restore the saved data to the VPS in case of disk crash or accidental era- sure. The LOAD command can be executed for each data file. It may take some time to complete LOAD for all the data.
Page 262: Print All Of The Vps Parameters (Gprn)
Utility Commands 7.1.9 Print All of the VPS Parameters (GPRN) Prints out all VPS parameter settings (output to screen). Type “GPRN”, then press [RETURN]. $ GPRN 0: All Parameters 1: Mailbox Setting 2: Class of Service Setting 3: Port Service Setting 4: Service Setting - Auto.
Page 263: Custom Service Report (Crep)
Utility Commands 7.1.11 Custom Service Report (CREP) Used to display the keypad assignments, message recording status and the tree- structure of a Custom service. Type “CREP” and Custom service number (1–100), then press [RETURN]. $ Crep 20 Custom [20] (User-1) (Access: 3) (Menu Msg. : None) | <...
Page 264: Cclr
7.1.13 Message Waiting Lamp Retry Times (MWL) Used to specify the number of times the VPS will attempt to turn on the Message Waiting Lamp of the extension. This setting is required when your PBX is not a Panasonic KX-T series telephone system. $ MWL Current Setting of M.W.L.
Page 265: Modified Prompt List (Mplt)
Utility Commands 7.1.15 Modified Prompt List (MPLT) Used to display the user prompt recording status: recorded, not recorded or turned off. Type “MPLT”, then press [RETURN]. → both prompts MPLT MPLT 1 → User 1 prompts MPLT 2 → User 2 prompts Press [1] to display the User 1 prompts.
Page 266: Utility Command List (Help)
Utility Commands 7.1.16 Utility Command List (HELP) The HELP command displays the list of all available utility commands. Type “HELP”, then press [RETURN]. $ HELP OFLN : System Off-line ONLN : System On-line PASS : Password setting TIME : Time & Date setting PSET : Report Print Out Time setting ELOG : Device Error Log Listing SAVE : VPS Program &...
Page 267: System Reports
System Reports The System Administrator can provide eight types of System Reports to monitor the VPS operating status. The reports can be sent via the RS-232C port either to a printer or a terminal. The following eight report options are available. System Administration Top Menu →...
Page 268: Cos (Class Of Service) Assignments
System Reports System Administration Top Menu → 2 → 1 → 1 *** Mailbox Assignments Jul-28 11:30 AM *** MBOX Extn. Name (Fir/Lst) COS CExtn. IVMBOX AlTrf MN1st MN2nd MN3rd JONE /DELY – – – – – – – – – – SCHE /––––...
Page 269: System Service Report
System Reports CaT: Maximum Message Time Message Retrieval Order (L = LIFO, F = FIFO) Message Scanning with Information Play System Prompt after Personal Greeting Use Call Waiting on Busy Message Cancel for Live Call Screening Direct Mailbox Access Intercom Paging Group Prompt Mode (S = System Prompts, U1 = User 1 Prompts, U2 = User 2 Prompts) Authorization of Message Waiting Notification ED (pr) : Authorization of External Message Delivery (Prompt Mode)
Page 270: Call Account Report
System Reports 7.2.4 Call Account Report The VPS can maintain information on up to 84 outgoing calling sequences for ac- counting and billing purposes. The outgoing calling information includes the mailbox numbers which have executed outgoing calls, the telephone numbers, call dates and duration times.
Page 271: Disk Usage Report
System Reports Port Usage Statistics Clear The Port Usage Report can be cleared of all values and prepared for use again. System Administration Top Menu → 2 → 2 → 1 System Reports – System Report Clear – Port Usage Statistics Clear May I clear a port usage report data? (Y/N) : = Enter Y (yes) or N (no) and press [RETURN].
Page 272: Mailbox Usage Report
System Reports Disk Usage Statistics Clear The Disk Usage Report can be cleared of all values and prepared for use again. System Administration Top Menu → 2 → 2 → 2 System Reports – System Report Clear – Disk Usage Statistics Clear May I clear a disk usage report data ? (Y/N) : = Enter Y (yes) or N (no) and press [RETURN].
Page 273 System Reports *** Mailbox Usage Report Jan-4 7:46 PM *** MBOX:111 [ JONE BLUE ] MSGs Received MSGs MSGs FROM :: Apr-10 9:53 AM MBOX Use Time 01:21:30 Feature Usage Beep Extn. Outcalling (Time) 00:05:10 00:10:45 00:00:00 00:31:21 MSG Received Interview Message GM: Group Message Long Distance...
Page 274: Fax Call Report
System Reports 7.2.8 Fax Call Report The Fax Call Report provides information about fax transfer status when the VPS receives a fax signal. It includes the fax data receiving date, the port number used, and the fax transfer status for up to 64 fax data. System Administration Top Menu →...
Page 275: Initializing The System
Initializing the System By initializing the system, all messages and mailboxes are cleared and the system parameters are set to the default setting. Go to System Administration Top Menu. 1 : Program 2 : System Reports 3 : Utility Command 4 : System Reset/Clear 5 : Quick Setup SELECT ITEM AND PRESS RETURN-KEY...
Page 276 Initializing the System Press [\] to start the system resetting. System Initializing • • • When system initializing ends, the following display will appear on the screen: > Notes: • The execution time for System Reset/Clear may differ each time because of the system’s capacity and its programs.
Page 277: Troubleshooting Guide
Troubleshooting Guide PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION The VPS does not operate. • Bad printed circuit board. • Change the printed circuit board. • Bad connection with PBX. • If the phone works properly when SLT • Card was inserted into the is connected instead of the VPS, wrong slot.
Page 278: Specifications
Specifications Port 2 to 4 SLT extensions or D-PITS compatible Dialing Method Tone/Pulse (10pps) Flash Time 100 msec (programmable) CPC Detection 6.5/150/300/450/600 msec (programmable) Type of Line Loop start min. Loop Current: 20 mA min. Line Voltage: 7 VDC min. Ringing Voltage: 40 VAC Extension Numbering 2 to 5 digits (programmable) Pause Time...
Page 279: C Callback Number Entry
Custom service ....3-13, 3-31, 3-44, 3-58, 4-50 Index recording menu of ........... 6-14 report ............... 7-11 Alternate extension ........3-3, 4-48 Data terminal ............2-15 Auto configuration ..........3-3 Day service ..........3-19, 4-57 Auto forwarding ......3-3, 3-35, 4-34, 5-10 time set ............
Page 280: I Inband
Message length: maximum ............4-28 Hard disk drive ..........2-5, 7-5 minimum ............7-12 Hold ............ 3-26, 3-30, 4-70 Message listening ........3-50, 5-17 Holiday service ........3-19, 3-26, 4-58 from general delivery mailbox ......6-5 Message manager’s mailbox ....3-34, 6-3, 7-23 Message reception mode ........
Page 281: V Voice Mail Service
Personal greeting ..........3-48 length ............4-28, 5-7 Time stamp, position of ........4-63 play system prompt after ....3-49, 4-29, 5-8 Two-way recording ..........3-55 Port service ..........3-31, 3-49 Program version display ........7-10 Prompt for rotary callers ........4-38 User prompt ..........
Page 282: Contents
Worksheets Introduction This manual consists of questionnaires and worksheets. To set up your Voice Processing System (VPS) to operate properly, some preparation is required. First, check up on your existing telephone system using the questionnaires. Second, fill in the worksheets with the data which you wish to set.
Page 283 Contents Introduction ....................1 How to Use the Worksheets................. 4 Planning the Application ................W-0-1 Background Information ..................W-0-2 Switch Capabilities .................... W-0-2 Customer’s Call Handling Survey ..............W-0-6 Worksheets for System Administrator ............W-1-1 Mailbox Settings ....................W-1-2 Notification Setting .................... W-1-3 Class of Service Setting ..................
Page 284 Contents Worksheets for System Manager ..............W-2-1 Setting System Manager’s Password ............... W-2-2 Mailbox Settings ....................W-2-3 Class of Service Setting ..................W-2-4 Worksheets for Message Manager .............. W-3-1 Message Manager’s Password ................W-3-2 Mailbox Owner’s Address ................W-3-3 Company Greetings.................... W-3-4 Company Name ....................
Page 285: Worksheets For System Administrator
Worksheets for System Administrator Contents Mailbox Settings ............W-1-2 Notification Setting ..........W-1-3 Class of Service Setting..........W-1-4 Special Feature Authorization ........ W-1-5 Port Assignment ............W-1-6 Department Dialing ..........W-1-7 Operator’s Parameters ..........W-1-8 Alternate Extension Assignment ......W-1-11 Custom Service ............
Page 286 W-1-2 Worksheets...
Page 287 Worksheets W-1-3...
Page 288 W-1-4 Worksheets...
Page 289 Worksheets W-1-5...
Page 290: Port Assignment
Port Assignment VM : Voice Mail Service AA : Automated Attendant Service IS : Interview Service CS : Custom Service See pages 4-37 – 4-39. System Administration Top Menu → 1 → 3 → 1 ~ 4 → 1 ~ 2 Port Mode Company...
Page 291: Department Dialing
Department Dialing See pages 4-40 – 4-41. System Administration Top Menu → 1 → 4 → 1 → 1 Department Remarks Extension No. Dialing No. (Department name, etc.) Worksheets W-1-7...
Page 292: Operator's Parameters
Operator’s Parameters Day Mode – Operator 1 See pages 4-41 – 4-44. System Administration Top Menu → 1 → 4 → 1 → 2 → 1 → 1 Item Value Value to Select Operator Service 1. Disable 2. Enable * Operator’s Extension No.
Page 293 Operator’s Parameters Day Mode – Operator 3 See pages 4-46 – 4-47. System Administration Top Menu → 1 → 4 → 1 → 2 → 1 → 3 Item Value Value to Select Operator’s Extension No. 2 – 5 digits Operator’s Mailbox No.
Page 294 Operator’s Parameters Night Mode – Operator 2 See pages 4-44 – 4-45. System Administration Top Menu → 1 → 4 → 1 → 2 → 2 → 2 Item Value to Select Value Operator’s Extension No. 2 – 5 digits Operator’s Mailbox No.
Page 295: Alternate Extension Assignment
Alternate Extension Assignment See pages 4-48 – 4-49. System Administration Top Menu → 1 → 4 → 1 → 3 → 1 Mailbox No. Worksheets W-1-11...
Page 296: Custom Service
Custom Service See pages 4-50 – 4-52. System Administration Top Menu → 1 → 4 → 2 → Custom Service No. Menu Call Wait for No DTMF Custom Prompt Repeat Transfer Second Input Keypad Assignment Description Mode Cycle Anytime Digit Operation a: Transfer to Mailbox a: Transfer...
Page 297: Mailbox Group
Mailbox Group See pages 4-53 – 4-55. System Administration Top Menu → 1 → 5 → 1 → 1 → 1 → Group List No. Group Group Name Mailbox No. Up to 16 characters Note : Please make photo copies of this sheet if necessary. Worksheets W-1-13...
Page 298: Extension Group
Extension Group See pages 4-56 – 4-57. System Administration Top Menu → 1 → 5 → 1 → 2 → 1 → Group List No. Group Group Name Extension No. Up to 16 characters Note : Please make photo copies of this sheet if necessary. W-1-14 Worksheets...
Page 299: Day Service
Day Service See page 4-58. System Administration Top Menu → 1 → 5 → 2 Day service start time Day service end time Day service start time Day service end time Day service start time Day service end time Day service start time Day service end time Day service start time Day service end time...
Page 300: Holiday Setting
Holiday Setting See pages 4-58 – 4-61. System Administration Top Menu → 1 → 5 → 3 → 1 → Holiday No. Name of Holiday Date Retain Service Company Port Holiday Greeting Affected (MM/DD) (VM/AA*/IS/ (1~32) (Y/N*) (1*,2*,3*,4*) * : Default W-1-16 Worksheets...
Page 301: Daylight Saving Time
Daylight Saving Time See page 4-61. System Administration Top Menu → 1 → 5 → 4 Item Date Start Date (1 hour forward) (MM/DD) End Date (1 hour back) (MM/DD) Worksheets W-1-17...
Page 302: Prompt Setting
Prompt Setting See pages 4-62 – 4-63. System Administration Top Menu → 1 → 5 → 5 Value Item Value to Select System Prompt Selection Number 1–9 User 1 Prompt Selection Number 1–9 User 2 Prompt Selection Number 1–9 Position of “AM/PM” in Time Stamp Before/After*/None * : Default W-1-18...
Page 303: Extension Numbering Plan
Extension Numbering Plan See page 4-64. System Administration Top Menu → 1 → 5 → 6 → 1 Item Default Value Selection Numbering Plan 1 2 – 5 digits (X: Don’t care) Numbering Plan 2 Numbering Plan 3 — Numbering Plan 4 —...
Page 304: Dialing Parameters
Dialing Parameters See pages 4-65 – 4-66. System Administration Top Menu → 1 → 5 → 6 → 2 Item Default Value Selection Number of Digits to Access Outside Line 0 – 8 digits Call Transfer No-answer Time 10 – 60 Outgoing Call No-answer Time 10 –...
Page 305 Message Waiting Notification Parameters See pages 4-66 – 4-68. System Administration Top Menu → 1 → 5 → 6 → 3 Item Default Value Selection Outgoing Call Ports 1,2,3,4 1,2,3,4 (Port number) Message Waiting Lamp Ports 1,2,3,4 1,2,3,4 (Port number) Message Waiting Lamp for Every Message Yes/No Max.
Page 306 External Message Delivery Parameters See pages 4-68 – 4-69. System Administration Top Menu → 1 → 5 → 6 → 4 Item Default Value Selection Retry Times 0 – 4 times Busy Delay 2 – 60 min. No-answer Delay 2 – 120 min.
Page 307: Call Hold
Call Hold See page 4-70. System Administration Top Menu → 1 → 5 → 6 → 5 Item Default Value Selection Call Hold Mode Enable Enable/Disable Call Queuing Announcement Mode Enable Enable/Disable Call Retrieval Announcement Timing 1 – 30 sec Redialing Cancel Timing 15/30/45/60 sec Worksheets...
Page 308: Rotary Telephone Service
Rotary Telephone Service See page 4-71. System Administration Top Menu → 1 → 5 → 6 → 6 Item Default Value Selection Rotary Telephone Call Coverage Day Mode G.D.M. G.D.M./OPERATOR EXTENSION Rotary Telephone Call Coverage Night Mode G.D.M. W-1-24 Worksheets...
Page 309: Intercom Paging Parameter
Intercom Paging Parameter See pages 4-72 – 4-73. System Administration Top Menu → 1 → 5 → 6 → 7 Item Default Value Selection Intercom Paging Sequence — Up to 12 digits (D: Disconnecting) Release for Intercom Paging — (F: Hook Flash) (R: Ring Back Tone Detection) (S: Silence Detection)
Page 310: Fax Management
Fax Management See pages 4-73 – 4-75. System Administration Top Menu → 1 → 5 → 6 → 8 Item Default Value Selection Automatic Transfer of Incoming Fax Call Disable Enable/Disable Main Fax Extension No. — 2 – 5 digits (Extension No.) Alternate Fax Extension No.
Page 311: Disconnect Parameter
Disconnect Parameter See page 4-75. System Administration Top Menu → 1 → 5 → 6 → 9 Item Default Value Selection Maximum Silence Time 5 – 60 Worksheets W-1-27...
Page 312: Rs-232C Parameters
RS-232C Parameters See pages 4-76 – 4-77. System Administration Top Menu → 1 → 6 → 1 Item Default Value Selection Baud Rate 9600 300/600/1200/2400/4800/ 9600/19200 b.p.s Word Bit Length 7/8 bits Parity None None/Odd/Even Stop Bit Length 1/2 bits W-1-28 Worksheets...
Page 313: Port Setting
Port Setting See pages 4-77 – 4-78. System Administration Top Menu → 1 → 6 → 2 → Port No. Port No. Flash Time CPC Signal Disconnect Time Dial Mode 1 – 4 1 : 100 msec * 1 : None 1 : 1 sec 1 : DTMF * 2 : 6.5 msec *...
Page 314: Dialing Parameters
Dialing Parameters See pages 4-79 – 4-82. System Administration Top Menu → 1 → 6 → 3 → 1 Item Default Value Selection PBX Type Other Other Manufactures/ KX-T Series: T308 T616 T1232 T336 TD816 TD1232 Integration Mode None None/Inband/D-PITS Operator Transfer Sequence Up to 12 digits (D: Disconnecting)
Page 315: Inband Signaling Parameters
Inband Signaling Parameters See pages 4-83 – 4-85. System Administration Top Menu → 1 → 6 → 3 → 2 Item Default Value Selection Ringback Up to 8 alphanumeric characters Busy (0–9, , # , A-D) Reorder Answer Forward to VM Ringing Forward to VM Busy Forward to Other Extension Confirmation...
Page 316 Digit Translation Table Parameters See page 4-85. System Administration Top Menu → 1 → 6 → 3 → 3 → 1 Inter-Digit Timeout Item Default Value Selection Inter-digit Timeout 1 – 4 See page 4-86. System Administration Top Menu → 1 → 6 → 3 → 3 → 2 Digit Translation Table Item Default...
Page 317: Worksheets For System Manager
Worksheets for System Manager Contents Setting System Manager’s Password ..... W-2-2 Mailbox Settings ............W-2-3 Class of Service Setting..........W-2-4...
Page 318: Setting System Manager's Password
Setting System Manager’s Password See page 5-16. System Manager Top Menu → [3] Password System Manager’s Password W-2-2 Worksheets...
Page 319: Mailbox Settings
Mailbox Settings IMBox : Interview Mailbox AlTrf : All Calls Transfer to Mailbox See pages 5-4 – 5-5. System Manager Top Menu → [6] → [1] IMBox Mbx No. Ext. No. Mailbox Owner’s Name AlTrf 1-64 1: Yes For recording Initial 3 or 4 letters (* 1) 2: No*...
Page 320 W-2-4 Worksheets...
Page 321 Worksheets W-2-5...
Page 322: Worksheets For Message Manager
Worksheets for Message Manager Contents Message Manager’s Password ........ W-3-2 Mailbox Owner’s Address........W-3-3 Company Greetings ..........W-3-4 Company Name ............W-3-5 Department Dialing ..........W-3-6 Custom Service Menus ..........W-3-7 Mailbox Distribution Group Name ......W-3-8 Modifying Voice Prompt ......... W-3-9 Selection Menu ............
Page 323: Message Manager's Password
Message Manager’s Password See page 6-10. Message Manager Top Menu → [3] Message Manager’s Password W-3-2 Worksheets...
Page 324: Mailbox Owner's Address
Mailbox Owner’s Address See page 6-6. Use this sheet when you transfer messages in the General Delivery Mailbox. Mailbox No. Mailbox Owner’s Name Note : Please make photo copies of this sheet if necessary. Worksheets W-3-3...
Page 325: Company Greetings
Company Greetings See page 6-12. Message Manager Top Menu → [5] → [1] Company Greeting No.: Message: Company Greeting No.: Message: Company Greeting No.: Message: Note : Please make photo copies of this sheet if necessary. W-3-4 Worksheets...
Page 326: Company Name
Company Name See pages 6-12 – 6-13. Message Manager Top Menu → [5] → [2] Company Name: Worksheets W-3-5...
Page 327: Department Dialing
Department Dialing See pages 6-13 – 6-14. Message Manager Top Menu → [5] → [3] Dialing Menu: Departmental Remarks Extension No. Dialing No. (Department name, etc.) W-3-6 Worksheets...
Page 328: Custom Service Menus
Custom Service Menus See page 6-14. Message Manager Top Menu → [5] → [4] Custom Service No.: Menu Message: Keypad Assignment : Exit 0: Operator Custom Service No.: Menu Message: Keypad Assignment : Exit 0: Operator Note : Please make photo copies of this sheet if necessary. Worksheets W-3-7...
Page 329: Mailbox Distribution Group Name
Mailbox Distribution Group Name See page 6-15. Message Manager Top Menu → [5] → [5] Group Voice label Up to 16 characters Note : Please make photo copies of this sheet if necessary. W-3-8 Worksheets...
Page 330: Modifying Voice Prompt
Modifying Voice Prompt See pages 6-15 – 6-16. Message Manager Top Menu → [5] → [6] Prompt No.: Prompt: Prompt No.: Prompt: Prompt No.: Prompt: Note : Please make photo copies of this sheet if necessary. Worksheets W-3-9...
Page 331: Selection Menu
Selection Menu See pages 6-16 – 6-17. Message Manager Top Menu → [5] → [7] Selection Menu: Prompt Language Key Assignment System English User 1 User 2 W-3-10 Worksheets...
Page 332 Panasonic Business Systems U.K. Panasonic House, Willoughby Road, Bracknell, Berkshire RG12 4FP Printed in Japan PSQX1101ZA KK0496CK0...
Page 333 To expand the sub-menu, left click the mouse on the symbol, located to the left of the selected text. for version 3 Adobe Reader for version 4 Adobe Reader...

Panasonic KX-TVP100E Installation Manual And Instructions For Use

Table of Contents

Chapter 2 System Installation

Chapter 4 System Administrator's Guide

Chapter 5 System Manager's Guide

Chapter 6 Message Manager's Guide

Chapter 7 Maintenance

Worksheets for System Administrator

Quick Links

Chapters

Related Manuals for Panasonic KX-TVP100E

Summary of Contents for Panasonic KX-TVP100E