Remote Service - Toshiba e-STUDIO2330C Service Manual

27. REMOTE SERVICE

There are following functions as Remote Service.
1. Auto Supply Order
Automatically orders the toner and used waste toner box by FAX or E-mail.
2. Service Notification
Notifies the status of the equipment to the service technician by E-mail or FAX.
27.1 Auto Supply Order
27.1.1 Outline
Automatically orders the toner and used waste toner box.
(1) Placing an Order
There are two ways to place an order.
• FAX
Installation of the FAX board is required.
If the FAX board has not been installed, it is regarded as OFF setting.
• E-mail (E-mail body + TIFF image)
(2) Order Intervals
When the toner empty occurs, the number of occurrences is counted. And when it reaches the
specified number for CONDITION, the order is placed automatically.
With regard to the used waste toner box, it is done according to the number of the used waste
toner box full detection.
The number of the CONDITION can be set respectively for the toner and used waste toner box.
(3) If Order Failure Occurs
If some problems occur and the order cannot be placed after registering an order as a job, refer
to the standard countermeasure for the FAX/E-mail transmission failure.
27.1.2 Setting Item
To enable Auto Supply Order, the following settings are required.
Note:
When selecting E-mail to place an order, it is required that sending and receiving E-mails are
available. Confirm the details to the administrator.
(1) Self-diagnosis (08) Setting
As the default setting, the Auto Supply Order setting screen is not displayed on the touch panel.
To display it, switching the Valid/Invalid setting (08-765) is required.
0: Valid (FAX/Internet FAX)
1: Valid (FAX/Internet FAX/HTTP)*
2: Invalid (Default)
When changing the setting value from "2" (default) to "0", the Auto Supply Order setting screen is
displayed. (* HTTP has not been supported yet.)
© 2008, 2009 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO2330C/2820C/2830C/3520C/3530C/4520C
27 - 1
REMOTE SERVICE
27