Warranty; Warranty & Rma Returns Within The United States - CyberData 011116 Operation Manual

C.4 Warranty
CyberData warrants its product against defects in material or workmanship for a period of two
years from the date of purchase. Should the product fail Within Warranty, CyberData will repair
or replace the product free of charge. This warranty includes all parts and labor.
Should the product fail Out of the Warranty period, a flat rate repair charge of one half of the
purchase price of the product will be assessed. Repairs that are Within Warranty period but are
damaged by improper installation, modification, or abuse are deemed Out of Warranty and will
be charged at the Out of Warranty rate. A device is deemed Out of Warranty when its purchase
date is longer than two years or when the device has been damaged due to human error during
installation, modification, or abuse. A replacement unit will be offered at full cost if the device
cannot be repaired.
End of Life Devices out of warranty are included under this policy. However, End of Life
devices are not eligible for our Spare in the Air program. End of Life devices are devices that
are no longer produced or sold. Therefore, we cannot offer a Spare in the Air replacement.
Technical support is still available for these devices. However, no firmware revisions or updates
will be scheduled. If an End of Life device cannot be repaired, a replacement of a current
version of the device may be offered at MSRP.
Products shipped to CyberData, both within and out of warranty, are shipped at the expense of
the customer. CyberData will pay return shipping charges for repaired products.
CyberData shall not under any circumstances be liable to any person for any special, incidental,
indirect or consequential damages, including without limitation, damages resulting from use or
malfunction of the products, loss of profits or revenues or costs of replacement goods, even if
CyberData is informed in advance of the possibility of such damages.
C.4.1 Warranty & RMA Returns within the United States
If service is required, you must contact CyberData Technical Support prior to returning any
products to CyberData. Our Technical Support staff will determine if your product should be
returned to us for further inspection. If Technical Support determines that your product needs to
be returned to CyberData, an RMA number will be issued to you at this point.
Your issued RMA number must be printed on the outside of the shipping box. No product will be
accepted for return without an approved RMA number. The product in its original package
should be sent to the following address:
CyberData Corporation
3 Justin Court.
Monterey, CA 93940
Attn: RMA "xxxxxx"
Operations Guide 930377F

Warranty

CyberData Corporation
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