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Chapter 23 ACD
23.3.1 The Agent Settings Screen
Use this screen to create or edit an agent's settings.
Click either the Add or Edit icons in the Agent List screen to display the options
as shown next.
Figure 213 Agent List > Agent Setting
Each field is described in the following table.
Table 132 Agent List > Agent Setting
LABEL
Agent ID
Password
Agent Name
Description
Create Time
352
DESCRIPTION
Enter an identification number for this agent. It can be any combination
of 3~20 digits (0-9). No spaces, underscores, or hyphens are allowed.
An agent must use this ID to log into the ACD system.
Note: To get a login prompt, enter the feature code ***03 on your
phone's keypad. You can also use this code to log out later.
Enter a password for this agent. It can be any combination of 1~32
digits (0-9). No spaces, underscores, or hyphens are allowed.
An agent must use this password to log into the ACD system.
Note: To get a login prompt, enter the feature code ***03 on your
phone's keypad. You can also use this code to log out later.
Enter the name of the agent associated with this ID. It can be any
combination of 1~32 alphanumeric characters (a-z, A-Z, 0-9). No
asterixes (*) or exclamation points (!) allowed.
Enter a description for this agent ID. It can be any combination of 0~64
alphanumeric characters (a-z, A-Z, 0-9). No asterixes (*) or
exclamation points (!) allowed.
When you create a new agent identity, this field is blank.
However, when you edit an existing agent identity, this field indicates
the date and time when the ID was created.
X2002 User's Guide
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