Acd Logs; Overview; What You Can Do In This Chapter; Before You Begin - ZyXEL Communications X2002 User Manual

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This chapter shows you how to collect and manage Automatic Call Distribution

(ACD) logs on the X2002.

For a detailed explanation of how ACD works, see

• Use the Configuration screen to configure where to store ACD information, an

administrator e-mail address to send alerts and ACD backup files for later

viewing. See

• Use the Backup screen to manage ACD backup files. See

• Use the Query screen to query and create ACD reports. See

Familiarize yourself with the terms and concepts in

may of the principles that apply there also apply here.

Use this screen to set up an external server to collect ACD information. You can

also configure an administration e-mail address to which to send alerts and ACD

files for later viewing.

Note: You should use a MySQL server 5.0 or above for the remote server.

You must execute the SQL script downloaded from this screen on your MySQL

server before the X2002 starts to work with the remote server.

X2002 User's Guide

Section 28.2 on page

ACD Logs

Chapter 23 on page

Section 28.3 on page

Section 28.4 on

Chapter 27 on page 393