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C
H A P T E R
16.1 Overview
This chapter shows you how to configure and manage pickup groups on the X2002.
The X2002 allows you to organize sets of extensions into pickup groups. All telephone users
with extensions in the same pickup group can answer incoming calls for any member of that
group. For example, you may want to configure a pickup group for your sales department. If a
call comes in to one salesperson but they are not available to answer the call, then another
member of the sales team can pick up the call. The members pick up the call by dialing the
feature code for Group Pickup.
Figure 180 Group Pickup Overview
Any member of
Pickup Group
can enter code
to answer call
16.1.1 What You Can Do in the Pickup Group Screen
Use the Pickup Group screen to create and edit the groups of extensions that can answer one
another's calls
16.1.2 Before You Begin
When you configure the X2002's pickup groups, a group member needs to enter a specific
feature code to pick up another group member's call. See
information on how to configure the X2002's feature codes.
X2002 User's Guide
Call forwarded
to extension
(Section 16.2 on page
202).
16
Pickup Group
Incoming call
Section 7.8 on page 128
for
201
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